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Sofitel Mexico City Reforma – Avis

5 out of 5
Sofitel Mexico City Reforma
297 Avenue Paseo de la Reforma, Mexico City, CDMX

Avis

9,6

Exceptionnel

Note de 10 – Excellent, d’après 557 avis sur 641." "
Note de 8 – Bien, d’après 43 avis sur 641." "
Note de 6 – Acceptable, d’après 19 avis sur 641." "
Note de 4 – Médiocre, d’après 10 avis sur 641." "
Note de 2 – Terrible, d’après 12 avis sur 641." "

10/10

Propreté

9,8/10

Service et personnel

9,8/10

Commodités

9,8/10

État et installations de l’hébergement

9,6/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2023
Jany Vega a répondu le 19 févr. 2023
Bonjour Anonymous, It is a great pleasure to know that your visit to Sofitel Mexico City Reforma was magnificent. Thank you so much for sharing a review with us. Sincerely, Jany Vega Guest Relations

10/10 – Excellent

Voyageur vérifié

Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 2 nuits en mars 2022
José Manuel Delgado a répondu le 21 avr. 2022
Bonjour, It's an absolute joy to know that you had a magnificent stay at Sofitel Mexico City Reforma. I hope that we get to welcome you back in the near future. Best regards, José Manuel Delgado Director of Quality & Guest Experience

10/10 – Excellent

Thierry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
La perfection
On hesite pas a choisir cet hotel pour son confort, le professionnalisme du personnel et son amabilité. Tres calme tres belle sdb avec les produits de la gamme de l occitane. Nousn avons pas pris le petit déjeuner car nous ne prenons su un cfe ai lait avec croissant et pain grillé alors le prix du petit déjeuner proposé complet est trop élevée dans ce cas. Lapisci.e au 38 ème est bien chauffée et couverte avec bai. A remous szina et service de bar tres efficace.
Séjour de 3 nuits en février 2022
José Manuel Delgado a répondu le 15 mars 2022
Bonjour Thierry, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

10/10 – Excellent

Lori

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love this hotel great views from rooftop bar.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Hooman

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

CAROLINA D

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La estadia fue impecable de principio a fin. El staff hacen un excelente trabajo en hacernos sentir VIP. Las instalaciones son muy bien tenidas, excepto que el AC no estaba tan frio como a nosotros nos gusta y tuvo que venir un sr de mantenimiento a chequearlo. A parte de esp fue todo simplemente espectacular
Séjour de 3 nuits en mai 2024
Jany Vega a répondu le 22 mai 2024
Bonjour CAROLINA D, Agradecemos sus amables palabras sobre su reciente estancia en nuestro hotel. Nos alegra saber que, en general, tuvo una experiencia impecable y que nuestro equipo hizo un excelente trabajo en hacerlos sentir VIP.Lamentamos el inconveniente con el aire acondicionado y agradecemos su comprensión. Nos complace saber que, a pesar de esto, su experiencia fue espectacular.Esperamos tener la oportunidad de recibirlos nuevamente pronto.Atentamente,Jany VegaGuest Experience Manager

10/10 – Excellent

RICARDO

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy grata experiencia
Séjour de 1 nuit en avril 2024
Jany Vega a répondu le 11 mai 2024
Bonjour RICARDO, Es un placer que tuvieron una grata experiencia en nuestra bella propiedad. Esperamos poder darles la bienvenida de vuelta muy pronto. Saludos,Jany VegaGuest Experience Manager

10/10 – Excellent

GEORGE

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Esteban

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Mayte

Voyage de couple
Excelente champagne y muy buena atención. Ce parfait!
Séjour de 1 nuit en avril 2024
Jany Vega a répondu le 4 mai 2024
Bonjour Mayte, I am so glad to know that you enjoyed your stay at Sofitel Mexico City Reforma and thank for sharing your experience. Sincerely,Jany Vega Guest Experience Manager

10/10 – Excellent

Jananne, New York

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property and STAFF could not have been better! Everyone was very kind and helpful, and we looked forward to returning to our extraordinarily restful room every night! One of the best hotels we have stayed in anywhere in the world.
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Jill

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool is completely amazing! Room with the angel of independence view was just fabulous. Rooftop bar has great drinks. Would definitely return and will check out Sofitel in other cities in the future!
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Amanda, Walnut

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We received a warm welcome from the staff at Sofitel and we appreciated the recommendations from Gina at the front desk. The spacious and clean room was such a nice retreat to come back to after a long day of exploring. We can’t wait to come back!
Séjour de 3 nuits en avril 2024
Jany Vega a répondu le 27 avr. 2024
Bonjour Amanda, Thank you for your kind words! We're delighted to hear that you received a warm welcome and enjoyed Gina's recommendations. It's great to know that your spacious and clean room provided a comfortable retreat after a day of exploring. We can't wait to welcome you back for another memorable stay!Sincerely, Jany VegaGuest Experience Manager

10/10 – Excellent

mayra

Séjour de 2 nuits en avril 2024

4/10 – Médiocre

Enrique, Managua

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Bad service. Just to give 2 quick examples, When we arrived after check in time, only 2 of three rooms were ready...we were told the third room would be ready 2 hours later. Additionally, since we had early flights we requested early breakfast for 5am which they confirmed they could provide, it was 5.30 and we were still waiting for breakfast, when we called they sent up a very sorry version of breakfast of two slices of bread, cheese and ham that was pretty obvious was put together in haste. There are so many wonderful options for hotels in Mexico City, based on their service alone, I would note recommend this hotel.
Séjour de 1 nuit en avril 2024
Jany Vega a répondu le 21 avr. 2024
Bonjour Enrique, Thank you for sharing your comments regarding your last stay with us. I am so sorry to read that we did not exceed your expectations, make sure we will pass your comments to the corresponding departments for them to improve in their areas of opportunity and make this sure this situation do not occur ever again.I hope we can welcome you back and show you the real Sofitel experience. Sincerely,Jany VegaGuest Experience Manager

6/10 – Acceptable

Glenda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The service at Cytizen was horrible. Response from management enadequate.
Séjour de 5 nuits en avril 2024
Jany Vega a répondu le 16 avr. 2024
Bonjour Glenda, Thank you so much for sharing your experience and I am sorry it wasnt what you expected. I hope you can give us an opportunity to change your perspective.Sincerely,Jany VegaGuest Experience Manager

10/10 – Excellent

Ruth

Séjour de 6 nuits en mars 2024

10/10 – Excellent

Brian Merida

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
By far the best experience!
Séjour de 5 nuits en mars 2024
Jany Vega a répondu le 8 avr. 2024
Bonjour Brian Merida, Thank you so much for your kind comments about your experience at Sofitel Mexico City Reforma. Sincerely,Jany VegaGuest Experience Manager

10/10 – Excellent

Xinyan

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
good
Séjour de 3 nuits en avril 2024
Jany Vega a répondu le 8 avr. 2024
Bonjour Xinyan, It is a great pleasure to know that you truly enjoyed your experience at Sofitel Mexico City Reforma. We hope we can welcome you back very soon. Sincerely, Jany VegaGuest Experience Manager

10/10 – Excellent

Candice

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Jany Vega a répondu le 7 avr. 2024
Bonjour Candice, Thank you for sharing a review about your last stay at Sofitel Mexico City Reforma. It would be a real pleasure to host you every time you visit Mexico City. Sincerely,Jany VegaGuest Experience Manager

6/10 – Acceptable

Anh Thu

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Clean hotel in the heart of mexico city, however doesn’t seem like a 5 star hotel, more so 4 star. There were things that did not work in the room. Front desk staff were polite at first however when I brought up my room assignment was not correct, the original girl had a slight attitude. Spa service was decent but did not live up to the hype. I’ve been to much better. Balta breakfast was just okay but came with expedia VIP perks so can’t complain. All in all, it was a very average stay. I expected better with all the raving reviews.
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Jenny

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hospitality was beyond amazing with the staff!
Séjour de 3 nuits en mars 2024
Jany Vega a répondu le 3 avr. 2024
Bonjour Jenny, Thank you so much for sharing your experience. We hope you can welcome you back very soon. Sincerely, Jany VegaGuest Experience Manager

10/10 – Excellent

Celina, Silver Spring

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Shamik

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great property, will be back!
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Robert, Lebanon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
NIce location, clean, friendly staff, breakfast was wonderful (included in price for us). Had dinner at "Bebel" which was wonderful. Mexico City is a wonderful place to visit!
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Edgar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
From the time we arrived to the day we departed, the staff was very friendly and very attentive to our needs. Everything about this property was top-notch and we would highly recommend it.
Séjour de 7 nuits en février 2024

10/10 – Excellent

Thomas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great. My only complaint is that we were unable to do a late check out and there is no lounge in the public space to wait for our flight. I still would highly recommend this hotel.
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Brian

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sofitel is an amazing hotel located in a very safe and convenient part of Mexico City. The staff was amazing and the service was top notch. That being said, I didn't receive ANY special services or considerations from my platinum one key Expedia VIP membership. I could have just booked this on my own and it would have been exactly the same.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

suresh

Voyage de couple
Points forts : Propreté, service et personnel
Service was excellent.
Séjour de 4 nuits en mars 2024

8/10 – Bien

Lusine

Points forts : État et installations de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Eva

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service was amazing at this property and the breakfast is outstanding with great food and lots of choices. The croissants and pastries are some of the best I have ever had! The rooms are very large and beautifully appointed. Everything was wonderful and I highly recommend this property.
Séjour de 4 nuits en mars 2024

10/10 – Excellent

Jorge

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property i would stay again
Séjour de 1 nuit en mars 2024
Jany Vega a répondu le 18 mars 2024
Bonjour Jorge, Thank you for leaving a review about your last stay at Sofitel Mexico City Reforma. We will be more than happy to welcome you back very soon. Sincerely, Jany VegaGuest Experience Manager

10/10 – Excellent

Tim

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Miyareldi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Jany Vega a répondu le 2 avr. 2024
Bonjour Miyareldi, Thank yo so much for leaving a review about you last stay with us!. We hope we can welcome you back very soon,Jany VegaGuest Experience Manager

10/10 – Excellent

Jaclyn

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property in a great part of town. I would definitely stay here again. Throughout the property there are beautiful 360 degree views of Mexico City. I enjoyed the gym and sauna which are included for all hotel guests. I wish the pool hours were better - it opened rather late in the morning and closed an bit early, so it was hard to find time to enjoy. We paid to use the hot tub and steam room, which were nice but honestly I’ve used better spa amenities at other hotels. I’m not sure it was worth 35 dollars to spend a half hour in the hot tub/steam room. The hotel rooftop bar is lovely, and the cocktails and food were delicious. The staff is so friendly and accommodating. Really nice breakfast included. Lovely stay overall.
Séjour de 4 nuits en février 2024
Jany Vega a répondu le 10 mars 2024
Bonjour Jaclyn,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our property beautiful and enjoyed the stunning 360-degree views of Mexico City.We're glad to know that you appreciated our gym and sauna facilities, which are complimentary for all our guests. However, we apologize for any inconvenience regarding the pool hours. Your feedback regarding this is duly noted, and we will review our operational hours to ensure a better experience for our guests.It's wonderful to hear that you enjoyed our rooftop bar, cocktails, and food offerings. Our team works hard to create memorable experiences, and your kind words will be shared with them.We're thrilled that you found our staff friendly and accommodating and that you enjoyed the breakfast included with your stay.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for another lovely stay in the future.Warm regards,Jany VegaGuest Experience Manager

10/10 – Excellent

Mehran

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
One of the best experiences I have ever had with staying at Sofitel Mexico City. The staff were amazing , the hotel is beautiful. Highly recommended this hotel
Séjour de 5 nuits en février 2024
Jany Vega a répondu le 7 mars 2024
Bonjour Mehran, Thank you so much for your glowing review! We're thrilled to hear that you had one of your best experiences with us at Sofitel Mexico City Reforma. Our team works hard to ensure every guest feels welcomed and cared for, and we're delighted that you found them amazing. We appreciate your recommendation and look forward to welcoming you back again soon!Jany VegaGuest Experience Manager

10/10 – Excellent

jose

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
El hotel está muy bonito. Solicitamos late chake out y no fue posible.
Séjour de 1 nuit en mars 2024
Jany Vega a répondu le 7 mars 2024
Bonjour Jose, Gracias por compartir su experiencia en Sofitel Mexico City Reforma. Es increíble saber que disfrutó del hotel, esperamos poder otogar un late checkout en su siguiente estancia. Saludos,Jany VegaGuest Experience Manager

10/10 – Excellent

Erik

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente ubicación, atención, pero sobre todo, hermoso hotel
Séjour de 1 nuit en février 2024
Jany Vega a répondu le 26 févr. 2024
Bonjour Erik,Muchas gracias por sus lindas palabras acerca de nuestra propiedad. Esperamos poder darle la bienvenida de vuelta muy pronto. Saludos,Jany VegaGuest Experience Manager

10/10 – Excellent

Eduardo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
El mejor hotel de la CDMX sin duda
Todo es perfecto absolutamente todo, habitaciones, restaurantes, alberca, spa, la vista al ángel de la independencia y lo mejor el personal súper atentos y amables, de verdad es perfecto
Séjour de 1 nuit en février 2024
Jany Vega a répondu le 26 févr. 2024
Bonjour Eduardo, ¡Nos alegra mucho escuchar sus comentarios tan positivos! Agradecemos sinceramente su elogio y nos complace saber que disfrutó de todos los aspectos de tu estadía con nosotros. Nuestro equipo se esfuerza por brindar un servicio atento y amable, y nos alegra saber que cumplimos con sus expectativas. Esperamos darle la bienvenida nuevamente en el futuro.¡Gracias por elegirnos como tu hotel en la CDMX!Jany VegaGuest Experience Manager

10/10 – Excellent

Fiona Eithne

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall a wonderful experience. The staff are incredibly friendly and helpful, amazing attention to detail. We thoroughly enjoyed the breakfast each morning and the food at the rooftop bar. The views are spectacular. The only suggestions I have are to consider changing out the toilet paper for a softer brand, and to consider putting in a hot tub in the pool/spa area.
Séjour de 4 nuits en février 2024
Jany Vega a répondu le 20 févr. 2024
Bonjour Fiona Eithne, We truly appreciate the time you took to share your experience with us. I am so glad to know that your stay was memorable and that you enjoyed the service of our amazon team. Thank you so much for you comments, it helps us to improve in our areas of opportunity. Sincerely,Jany VegaGuest Experience Manager

10/10 – Excellent

erycka, Rancho Santa Margarita

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
First time staying at a Sofitel and visiting Mexico City. Overall a great choice. Hotel staff was inviting and kind. Very helpful with any requests. Easy check in and out. Rooms were clean. Property location is in a convenient location for sight seeing/being picked up for tours but not for much else. We had to Uber to all shopping and restaurants we wanted to try. We had dinner the first night there at Bajel and it was fine, then drinks at Citizen food is average for the cost. We were there celebrating my birthday and they left a birthday card and slice of cake out for me. Nice little touch.
Séjour de 3 nuits en février 2024
Jany Vega a répondu le 17 févr. 2024
Bonjour erycka, Thank you for choosing Sofitel Mexico City Reforma for your first visit to both Sofitel and Mexico City! We're delighted to hear that you had an overall great experience with us and that our inviting and kind staff made you feel welcome throughout your stay. We're glad that you found our check-in and check-out process to be easy and that your room was clean and comfortable. While we're happy to hear that you enjoyed the birthday card and slice of cake, we appreciate your feedback regarding your dining experiences at Bajel and Citizen. Your comments are valuable to us as we continuously strive to improve our offerings. We hope you had a wonderful birthday celebration overall, and we look forward to welcoming you back in the future!Sincerely, Jany VegaGuest Experience Manager

10/10 – Excellent

Marcos

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Jany Vega a répondu le 17 févr. 2024
Bonjour Marcos, Gracias por tomarse el tiempo para dejarnos una reseña. Nos alegra saber que su experiencia fue positiva. Esperamos verlo de nuevo pronto para ofrecerte otra excelente experiencia.¡Saludos!Jany Vega Guest Experience Manager

8/10 – Bien

Antonio

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Grant

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Sofitel in Mexico City is one of the best hotel experiences ever … so much fun, exciting and enjoyable too.
Séjour de 1 nuit en février 2024
Jany Vega a répondu le 18 févr. 2024
Bonjour Grant, We're thrilled you had such a wonderful time with us. Thank you for your kind words and we hope we can welcome you back very soon. Sincerely, Jany VegaGuest Experience Manager

10/10 – Excellent

Erin

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We absolutely loved the Sofitel! The staff were helpful and friendly. We loved the breakfast and other amenities. The rooftop restaurant was amazing and the pool’s ambiance was unmatched!! I would love to stay here again.
Séjour de 4 nuits en janvier 2024
Jany Vega a répondu le 31 janv. 2024
Bonjour Erin, I am so glad to read you review and knowing that your stay ay Sofitel Mexico City Reforma was memorable. We hope we can welcome you back to keep enjoying the breakfast, amenities and the views to the city. I wish you a wonderful day, Jany VegaGuest Experience Manager

10/10 – Excellent

Vanessa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had an amazing experience here at the Sofitel . They made me feel very welcomed on my birthday and took great care of me . The location is great and the views are a PLUS !!! When I come back cdmx definitely will be back
Séjour de 6 nuits en janvier 2024
Jany Vega a répondu le 30 janv. 2024
Bonjour Vanessa, Thank you for sharing your delightful experience! We're thrilled to have made your birthday special at Sofitel. Looking forward to welcoming you back to CDMX for another fantastic stay with us!Sincerely,Jany VegaGuest Experience Manager

10/10 – Excellent

Carlos, Miami

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Jany Vega a répondu le 25 janv. 2024
Bonjour Carlos,Muchas gracias por tomarse el tiempo de compartir su experiencia en Sofitel Mexico City Reforma. Sus comentarios motivan a nuestro equipo a seguir creando experiencias memorables.Saludos,Jany VegaGuest Experience Manager

10/10 – Excellent

Stella

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en janvier 2024
Jany Vega a répondu le 25 janv. 2024
Bonjour Stella, Thank you for leaving a review about your experience at Sofitel Mexico City Reforma, it truly motivate our team to keep creating memorable experiences. Sincerely,Jany VegaGuest Experience Manager

10/10 – Excellent

Matthew

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great, thanks.
Séjour de 3 nuits en janvier 2024
Jany Vega a répondu le 26 févr. 2024
Bonjour Matthew, Thank you so much for leaving a review about your last stay at Sofitel Mexico City Reforma. We hope we can welcome you back very soon. Sincerely, Jany VegaGuest Experience Manager

10/10 – Excellent

Karam

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Jany Vega a répondu le 30 janv. 2024
Bonjour Karam, Thank you for taking the time to leave a review! We truly value your feedback and hope to welcome you back soon for another wonderful experience.Sincerely, Jany VegaGuest Experience Manager