[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Residencia Polanco Indulge in a stress-free stay with express check-in and luggage storage at your fingertips. Explore nearby Avenida Presidente Masaryk or National Museum of Anthropology for an unforgettable experience. ![Exterior](https://images.trvl-media.com/lodging/1000000/980000/978300/978211/33074cc5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![30-inch TV with cable channels](https://images.trvl-media.com/lodging/1000000/980000/978300/978211/ed041995.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/980000/978300/978211/0456c18b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room (Preferential) | Private kitchen](https://images.trvl-media.com/lodging/1000000/980000/978300/978211/e7f37566.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Down comforters, pillowtop beds, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/980000/978300/978211/eacbb766.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of Polanco, Residencia Polanco offers a sophisticated retreat with amenities like dry cleaning/laundry services and in-room WiFi. Guests can enjoy perks like full breakfast, roundtrip airport shuttle, concierge services, tour/ticket assistance, luggage storage and an elevator. Previous guests praise the overall condition. 6.4 ## Popular amenities - Breakfast included - Room service - Gym - Housekeeping - Laundry - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Oct. 11 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=978211&PinnedHotelID=978211&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=978211&PinnedHotelID=978211&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 12 - Oct. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=978211&PinnedHotelID=978211&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=978211&PinnedHotelID=978211&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=978211&PinnedHotelID=978211&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=978211&PinnedHotelID=978211&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=978211&PinnedHotelID=978211&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=978211&PinnedHotelID=978211&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 3 of 3 rooms ![Standard Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/980000/978300/978211/ef9e910e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights TV Rollaway/extra beds Cribs/infant beds Blackout drapes/curtains Down duvet Pillowtop bed Private bathroom Cable channels - 646 sq ft - Sleeps 2 - 1 King Bed ![Preferential Room | Room amenity](https://images.trvl-media.com/lodging/1000000/980000/978300/978211/ea3d04aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferential Room ### Highlights TV Rollaway/extra beds Cribs/infant beds Blackout drapes/curtains Down duvet Pillowtop bed Private bathroom Cable channels - 646 sq ft - Sleeps 2 - 1 King Bed ![Deluxe Room (Preferential) | Room amenity](https://images.trvl-media.com/lodging/1000000/980000/978300/978211/91759a7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Preferential) ### Highlights Furnished lanai TV Pillowtop bed Blackout drapes/curtains Down duvet Private bathroom Cable channels Daily housekeeping - 646 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Luxury Apartment, Balcony, City View](https://images.trvl-media.com/lodging/105000000/104380000/104375300/104375221/2f086a63.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Capitalia Antara Polanco Polanco - Kitchen - Free WiFi - Air conditioning - Spa 9.0 Wonderful 128 reviews CA $163 CA $195 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Mexico-City-Hotels-Capitalia-Luxury-Apartments-E-Allan-Poe.h104375221.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=182a54ef-319a-4595-b83f-888ac84dedd2&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/97000000/96550000/96541900/96541866/4c6eab0d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Novotel México City Centro Histórico Downtown Mexico City - 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Kitchen - Pet-friendly - Free WiFi - Air conditioning 9.4 Exceptional 30 reviews CA $171 CA $205 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Mexico-City-Hotels-Ciceron-612.h114495339.Hotel-Information?chkin=2025-11-10&chkout=2025-11-11&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=182a54ef-319a-4595-b83f-888ac84dedd2&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Residencia-Polanco.h978211.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Residencia-Polanco.h978211.Hotel-Information) ## About the area Located in Polanco, a neighborhood in Mexico City, Residencia Polanco is in the entertainment district and near a metro station. Chapultepec Castle and Palacio de Bellas Artes are cultural highlights, and travelers looking to shop may want to visit Paseo de la Reforma and Antara Polanco. Check out an event or a game at Auditorio Nacional, and consider making time for Parque Zoologico de Chapultepec, a top attraction not to be missed. [Visit our Mexico City travel guide](https://www.expedia.ca/Mexico-City.dx178285) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.43638%2C-99.18512&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EF4Mnjy5jRUjw5TuQqPHPqQeFiU=) Newton 272, Col. Chapultepec Morales, Mexico City, MDF, 10200 ### What's nearby - Avenida Presidente Masaryk - 7 min walk - 0.6 km - National Museum of Anthropology - 17 min walk - 1.5 km - Chapultepec Park - 2 min drive - 1.9 km - Auditorio Nacional - 3 min drive - 1.9 km - Angel of Independence Monument - 3 min drive - 2.7 km ### Getting around - Polanco Station - 10 min walk - Mexico City Buenavista Station - 17 min drive - Benito Juarez International Airport (MEX) - 34 min drive ### Restaurants - ‪La Docena - ‬3 min walk - ‪SiembraTortilleria/Comedor - ‬2 min walk - ‪Siembra Tortilleria - ‬1 min walk - ‪Los Queridos Taquería - ‬3 min walk - ‪Café Del Parque - ‬2 min walk ## About this property ### Residencia Polanco Hotel near Paseo de la Reforma Near Parque Zoologico de Chapultepec, Residencia Polanco provides free breakfast, dry cleaning/laundry services, and a gym. Stay connected with free in-room WiFi. You'll also find perks like: - Free self parking - Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-in - Tour/ticket assistance, free newspapers, and an elevator - Guest reviews say good things about the overall condition Room features All guestrooms at Residencia Polanco boast comforts such as free WiFi and room service. Other conveniences in all rooms include: - Pillowtop mattresses and down comforters - Bathrooms with tubs or showers and free toiletries - 30-inch TVs with cable channels - Daily housekeeping and phones ## Similar properties ![Reception](https://images.trvl-media.com/lodging/88000000/87840000/87836800/87836716/c5952807.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ana Polanco Apartments Polanco - Free WiFi - Spa - Gym - Business services 9.8 Exceptional 161 reviews CA $186 CA $225 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=87836716&PinnedHotelID=87836716&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/112000000/111590000/111588400/111588388/52be6465.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kukun Inspire Polanco Polanco - Pet-friendly - Free WiFi - Air conditioning - Gym 9.4 Exceptional 155 reviews CA $123 CA $150 total includes taxes & fees Oct 14 - 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Gym ### Family friendly - Laundry facilities - Living room ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Accessibility - Elevator ### More - 1 building - 4 floors - Built in 1997 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Pillowtop mattress ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer (on request) - Private bathroom - Towels provided ### Entertainment - 30-inch TV with cable channels ### Food and drink - Limited room service ### More - Free local calls - Living room - Phone ## Policies ### Check-in Check-in start time: 7:00 AM; Check-in end time: 11:00 PM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Residencia Hotel Polanco Residencia Polanco Residencia Polanco Hotel Mexico City Residencia Polanco Mexico City Residencia Polanco Hotel Residencia Polanco Hotel Residencia Polanco Mexico City Residencia Polanco Hotel Mexico City ## Frequently asked questions ### Is Residencia Polanco pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Residencia Polanco? > Self parking is free at this property. ### What time is check-in at Residencia Polanco? > Check-in start time: 7:00 AM; Check-in end time: 11:00 PM. After-hours check-in is not available. ### What time is check-out at Residencia Polanco? > Check-out is at noon. ### Does Residencia Polanco provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. ### Where is Residencia Polanco located? > Located in Polanco, this hotel is within 1 mi (2 km) of Avenida Presidente Masaryk, Paseo de la Reforma, and Parque Zoologico de Chapultepec. Angel of Independence Monument and Auditorio Nacional are also within 2 mi (3 km). Polanco Station is 10 minutes by foot and San Joaquin Station is 19 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Residencia Polanco Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.0 Cleanliness ### 8.6 Location ### 7.2 Staff & service ### 6.0 Property conditions & facilities 10 - Excellent 45 8 - Good 84 6 - Okay 87 4 - Poor 52 2 - Terrible 33 ### 2/10 Terrible #### Anyonio, Mexico City Oct 4, 2020 This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their phone numbers DON'T work and I nonetheless got charged for reserving at this non-existent hotel! ##### Anyonio Stayed 1 night in Oct 2020 ### 8/10 Good #### Verified traveller Aug 22, 2020 ##### Verified traveller Stayed 1 night in Aug 2020 ### 6/10 Okay #### Julio, Tijuana Feb 28, 2020 Francamente lo único que vale la pena es la ubicación. El precio por el servicio no de hospedaje es alto ##### Julio Stayed 1 night in Feb 2020 ### 6/10 Okay #### Verified traveller Feb 20, 2020 Liked: Cleanliness, property conditions & facilities ##### Verified traveller Stayed 1 night in Feb 2020 ### 4/10 Poor #### Verified traveller Feb 15, 2020 Liked: Staff & service Disliked: Amenities, property conditions & facilities Es un hotel que podría ser muy hermoso pero esta muy descuidado sin mantenimiento, las toallas rotas y las sabanas viejas. El.precio ed caro por la zona porque esta en un excelente lugar pero creo que podrían invertirle un poco y estaría magnífico. ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### JESUS A Dec 12, 2019 Liked: Cleanliness, staff & service #### Bueno Estan viejas las instalaciones pero esta muy bien ubicado ##### JESUS A Stayed 1 night in Dec 2019 ### 6/10 Okay #### Verified traveller Nov 20, 2019 ##### Verified traveller Stayed 2 nights in Nov 2019 ### 6/10 Okay #### Minda, Shelton Nov 1, 2019 Liked: Cleanliness, staff & service Disliked: Amenities This is a semi-apartment building - what they used to call a residential hotel. There is a nicely appointed living room, a kitchen with a microwave (needs a mini- fridge, which my room had last year), a good bedroom (with a very cranky TV), and a decent bathroom, which they have really tried to update. No AC in the summer, no heat in the winter . . . there’s a large fan for the former and an electric heater for the latter. Excellent location, fabulous service. ##### Minda Stayed 1 night in Oct 2019 ### 8/10 Good #### SATORI Oct 27, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### SATORI Stayed 3 nights in Oct 2019 ### 6/10 Okay #### Verified traveller Oct 21, 2019 Liked: Staff & service La ubicación es excelente, pero las habitaciones se ven viejas y descuidadas. ##### Verified traveller Stayed 1 night in Oct 2019 ### 8/10 Good #### María Elena Sep 26, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### María Elena Stayed 1 night in Sep 2019 ### 8/10 Good #### Verified traveller Sep 26, 2019 Liked: Cleanliness, staff & service ##### Verified traveller Stayed 1 night in Sep 2019 ### 2/10 Terrible #### EDUARDO, Acapulco, Gro. Mexico Aug 27, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities El establecimiento es una porqueria insalubre y ademas no es lo mismo que lo que muestran en su publicidad, es pura mentira fue lo peor que hice el llegar a ese Motel por que no es hotel es una pocilga. ##### EDUARDO Stayed 3 nights in Aug 2019 ### 6/10 Okay #### mario Aug 25, 2019 Liked: Staff & service Disliked: Property conditions & facilities #### Mi experiencia en Residencia Polanco Buena ubicación, pero el estado de mantenimiento está muy deteriorado. ##### mario Stayed 2 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller Aug 2, 2019 ##### Verified traveller Stayed 1 night in Jul 2019 ### 4/10 Poor #### Octavio Jul 26, 2019 Disliked: Cleanliness, amenities, property conditions & facilities Las habitaciones están en condiciones muy lamentables de estado de conservación y equipamiento básico, es un hotel muy viejo que no ha recibido el mantenimiento adecuado. ##### Octavio Stayed 1 night in Jul 2019 ### 6/10 Okay #### Verified traveller Jul 16, 2019 Muy bien ubicado y buen precio pero ya estan las instalaciones muy viejas para una noche estuvo bien ##### Verified traveller Stayed 1 night in Jul 2019 ### 10/10 Excellent #### Antonio Jun 30, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Antonio Stayed 2 nights in Jun 2019 ### 8/10 Good #### Verified traveller Jun 28, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Propreté et tranquillité dans ce charmant hôtel, point négatif la connexion internet...coupure sans arrêt. ##### Verified traveller Stayed 1 night in Jun 2019 ### 6/10 Okay #### Verified traveller Jun 19, 2019 Disliked: Staff & service, amenities, property conditions & facilities No me gusto descuidado, viejo, dejado, no hay atencion, muy limitado, no hay telefono, no olía bien ##### Verified traveller Stayed 1 night in Jun 2019 ### 8/10 Good #### Verified traveller Jun 12, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Jun 2019 ### 6/10 Okay #### Verified traveller Jun 6, 2019 Liked: Cleanliness, staff & service Muy buen trato, buenas y amigables personas, el lugar descuidado y viejo ##### Verified traveller Stayed 1 night in Jun 2019 ### 10/10 Excellent #### GG May 31, 2019 Liked: Cleanliness, amenities, property conditions & facilities La persona de recepción, nada atento, resolviendo problemas personal en el celular ##### GG Stayed 2 nights in May 2019 ### 8/10 Good #### Verified traveller May 20, 2019 Liked: Staff & service Disliked: Amenities, property conditions & facilities Buena ubicación pero extremadamente viejo,el personal amable. No volvería ##### Verified traveller Stayed 1 night in May 2019 ### 8/10 Good #### Verified traveller May 5, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities buena ubicación para las actividades que realizo en la ciudad de Mexico, y los servicios son buenos, la atención del personal es excelente muy amables ##### Verified traveller Stayed 1 night in Apr 2019