[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda Temozon Sur Unwind in paradise and treat yourself right. Discover a serene escape with rejuvenating spa treatments, delicious meals, and beautiful surroundings. ![Body treatments, facials, massage/treatment rooms](https://images.trvl-media.com/lodging/1000000/580000/571900/571828/38e37fe9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/3d3a4371-adc8-4d0c-be61-19cdbdbd5ecd-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/1000000/580000/571900/571828/4d797700.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/1000000/580000/571900/571828/2876f284.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor banquet area](https://images.trvl-media.com/lodging/1000000/580000/571900/571828/a9068ebf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Hacienda Temozon Sur, a serene rural oasis where you can unwind on the tranquil garden or by the pool. Indulge in rejuvenating spa treatments, and enjoy fine dining at the restaurant with WiFi connectivity throughout your stay. VIP Access 9.2 Wonderful ## Popular amenities - Hot tub - Room service - Pet-friendly - Bar - Breakfast available - Pool VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=571828&PinnedHotelID=571828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=571828&PinnedHotelID=571828&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=571828&PinnedHotelID=571828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=571828&PinnedHotelID=571828&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=571828&PinnedHotelID=571828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=571828&PinnedHotelID=571828&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=571828&PinnedHotelID=571828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=571828&PinnedHotelID=571828&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Suite, 1 King Bed](https://images.trvl-media.com/lodging/1000000/580000/571900/571828/57242e71.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed ### Highlights Individually furnished Individually decorated Air conditioning Free cribs/infant beds LCD TV Pillow menu Separate bedroom Select Comfort bed - 2 bedrooms - Sleeps 3 - 1 King Bed ![Deluxe Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/580000/571900/571828/27c7b8ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Free cribs/infant beds LCD TV Pillow menu Premium bedding Egyptian cotton linens - Sleeps 3 - 1 King Bed ![Presidential Suite](https://images.trvl-media.com/lodging/1000000/580000/571900/571828/45002d36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Individually furnished Individually decorated Air conditioning Free cribs/infant beds LCD TV Pillow menu Separate bedroom Select Comfort bed - 1 bedroom - Sleeps 3 - 1 King Bed ![Deluxe Room, 2 Queen Beds](https://images.trvl-media.com/lodging/1000000/580000/571900/571828/9e12150a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Queen Beds 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Free cribs/infant beds LCD TV Pillow menu Premium bedding Egyptian cotton linens - Sleeps 5 - 2 Queen Beds ![Suite, 2 Queen Beds](https://images.trvl-media.com/lodging/1000000/580000/571900/571828/65d367ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Queen Beds 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Free cribs/infant beds LCD TV Pillow menu Separate bedroom Select Comfort bed - 1 bedroom - Sleeps 5 - 2 Queen Beds ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/79000000/78300000/78299600/78299568/d4accc73_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Cigno Hotel (Adults Only) Mérida Centro - Pool - Parking included - Free WiFi - Restaurant 9.8 Exceptional 90 reviews CA $236 CA $286 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Merida-Hotels-CIGNO-HOTEL.h78299568.Hotel-Information?chkin=2025-10-14&chkout=2025-10-15&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=fd5c7938-6362-4e63-ae94-20b2f91e1658&top_cur=CAD) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/109000000/108560000/108555300/108555280/0e8ef06e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Adoro Hotel Boutique Mérida Centro - Pool - Spa - Free WiFi - Restaurant 10.0 Exceptional 52 reviews CA $354 CA $428 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Merida-Hotels-Adoro.h108555280.Hotel-Information?chkin=2025-10-9&chkout=2025-10-10&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=fd5c7938-6362-4e63-ae94-20b2f91e1658&top_cur=CAD) Ad ![Free daily full breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17300000/17298500/17298463/c815a4fe_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Merida Altabrisa Mérida - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 847 reviews CA $78 CA $95 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Merida-Hotels-City-Express-Junior-Merida-Altabrisa.h17298463.Hotel-Information?chkin=2025-11-5&chkout=2025-11-6&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=fd5c7938-6362-4e63-ae94-20b2f91e1658&top_cur=CAD) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/41000000/40910000/40904800/40904785/e46b28be_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Extended Suites Merida Siglo XXI Zona Industrial - Pool - Kitchen - Parking included - Free WiFi 8.2 Very good 600 reviews CA $79 CA $98 total includes taxes & fees Nov 6 - Nov 7 [](https://www.expedia.ca/Merida-Hotels-Extended-Suites-Merida-Siglo-XXI.h40904785.Hotel-Information?chkin=2025-11-6&chkout=2025-11-7&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=fd5c7938-6362-4e63-ae94-20b2f91e1658&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hacienda-Temozon.h571828.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hacienda-Temozon.h571828.Hotel-Information) ## About the area Located in Abala, Hacienda Temozon Sur is in a rural area. Cenotes Hacienda Mucuyché and Hacienda Yaxcopoil are local landmarks, and the area's natural beauty can be seen at Cenotes San Antonio Mulix and Cenote X'batun. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Abala travel guide](https://www.expedia.ca/Abala.dx601724) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.64729%2C-89.68063&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Kfu0i9VWwcaENZHX-QLU58yyyNQ=) Carretera Merida-Uxmal, km 182, Temozon Sur, Abala, YUC, 97825 ### What's nearby - Cenotes Hacienda Mucuyché - 11 min drive - 10.6 km - Hacienda Yaxcopoil - 17 min drive - 17.9 km - Cenote X'batun - 21 min drive - 11.0 km - Mayapan Mayan Ruins - 32 min drive - 31.6 km - Paseo de Montejo - 55 min drive - 58.1 km ### Getting around - Mérida International Airport (MID) - 39 min drive ### Restaurants - ‪Hacienda Ochil - ‬4 min drive - ‪El Tío Will - ‬1 min walk - ‪tacos de cochinita - ‬5 min drive - ‪Hacienda Ochil - ‬9 min drive - ‪Dona Mechita - ‬9 min drive ## About this property ### Hacienda Temozon Sur Luxury upscale hotel in a rural location You can look forward to a terrace, a garden, and a library at Hacienda Temozon Sur. Treat yourself to a facial, a massage, or a body treatment at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi, with speed of 25+ Mbps. Other perks at this hotel include: - An outdoor pool - Continental breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge) - Babysitting (surcharge), wedding services, and meeting rooms - A billiards/pool table, free newspapers, and a front-desk safe Room features All guestrooms are individually furnished, and feature comforts such as premium bedding and pillow menus, in addition to perks like laptop-compatible safes and air conditioning. More amenities include: - Egyptian cotton sheets, Select Comfort beds, and rollaway/extra beds (surcharge) - Bathrooms with free toiletries and hair dryers - 32-inch LCD TVs with cable channels - Free infant beds, ceiling fans, and daily housekeeping ### Awards and affiliations The property is a member of Historic Hotels of the World. ## Similar properties ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/93000000/92360000/92358700/92358626/d9edef5e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Viatura Hacienda Xtojil, Yucatan, Merida, with Optional All Inclusive Timucuy - Pool - All-inclusive - Pet-friendly - Parking included 10 Exceptional 2 reviews CA $251 CA $342 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=92358626&PinnedHotelID=92358626&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/10000000/9610000/9606100/9606022/aaa0c0b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Viva Sotuta de Peón Timucuy - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 62 reviews CA $157 CA $196 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=9606022&PinnedHotelID=9606022&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/42000000/41180000/41177900/41177878/7e4eae0f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Cenote San Ignacio Chocholá - Pool - Breakfast included - Pet-friendly - Free WiFi 8.6 Excellent 33 reviews CA $286 CA $346 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=41177878&PinnedHotelID=41177878&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/91000000/90930000/90922200/90922165/2a619f12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL SAAKLUUM RUTA PUUC Sacalum - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 44 reviews CA $36 CA $44 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=90922165&PinnedHotelID=90922165&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/105000000/104010000/104005500/104005440/6b3e2123.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residencia Hacienda Chablé Chocholá - Pool - Hot tub - Kitchen - Pet-friendly CA $7,708 CA $11,825 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=104005440&PinnedHotelID=104005440&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Roundtrip airport shuttle (surcharge) on request - Limited onsite parking ### Food and drink - Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: MXN 200 to 300 per person - A bar/lounge - A restaurant - Couples/private dining - Private picnics ### Things to do - Bicycle rentals - Billiards/pool table - Full-service spa - Hot tub - Library - Outdoor pool ### Family friendly - Babysitting (surcharge) - In-room crib - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Conference space - Meeting rooms ### Outdoors - Garden - Terrace ### Full-service spa - Facials - In-room massages - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar in bathtub - Low-height door lock - No elevator - Raised toilet seat ### More - Banquet hall - Built in 1655 - Smoking not allowed ## Room amenities ### Bedroom - Egyptian cotton sheets - Free crib - Pillow menu - Rollaway/extra bed (surcharge) - Select Comfort mattress ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - 32-inch LCD TV with cable channels - iPod dock ### Food and drink - Free bottled water - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Free daily newspapers - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in time starts at 3 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 1000 per pet, per stay Welcoming dogs and cats only Up to 33 lbs per pet Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 1000.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately MXN 200 to 300 per person - Pet fee: MXN 1000 per pet, per stay - Rollaway bed fee: MXN 1000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators ### Property is also known as Hacienda Temozón Hacienda Temozon Sur Hotel Hacienda Temozon Sur Abala Hacienda Temozon Sur Hotel Abala Hacienda Temozón A Luxury Collection Hotel Temozón Sur ## Frequently asked questions ### Does Hacienda Temozon Sur have a pool? > Yes, this property has an outdoor pool. ### Is Hacienda Temozon Sur pet-friendly? > Yes, this property allows cats and dogs with a maximum weight of up to 33 lbs per pet. There's a fee of MXN 1000 per pet, per stay. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Hacienda Temozon Sur? > Limited spots are available. ### What time is check-in at Hacienda Temozon Sur? > Check-in begins at 3 PM. Late check-in is available during limited hours. ### What time is check-out at Hacienda Temozon Sur? > Check-out is at noon. ### Does Hacienda Temozon Sur provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. ### Where is Hacienda Temozon Sur located? > Situated in a rural location, this luxury hotel is within 6 mi (10 km) of Cenotes San Antonio Mulix, Cenote X'batun, and Cenotes Hacienda Mucuyché. Hacienda Yaxcopoil is 9.2 mi (14.9 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hacienda Temozon Sur Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.4 Location ### 9.4 Staff & service ### 9.4 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 139 8 - Good 39 6 - Okay 10 4 - Poor 6 2 - Terrible 3 ### 10/10 Excellent #### Sulema Mar 31, 2025 Liked: Cleanliness, staff & service Everything was amazing, the service the people who work there, so nice and cordial. ##### Sulema Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Karen Feb 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Short one night stay but wish we could have stayed more to make the most of the peacefulness and sensitively restored historic property. Food was fantastic and it was a short drive to the wonderful Mucuyche cenotes. ##### Karen Stayed 1 night in Jan 2025 ### 10/10 Excellent #### LENORE Jul 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is amazing! The grounds are absolutely immaculate and stunningly beautiful! The rooms are gorgeous, food at the restaurant was excellent, the staff were all amazing. The property is vast with so many areas to explore, so much history, a fascinating museum. The pool area is beautiful. There was even a great air conditioned pool table room. We loved everything about this place and will definitely return! ##### LENORE Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Sylvia Feb 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Authentic Hacienda Beautiful experience. Tranquil and great for recharging. Service was excellent. The Spa experience was outstanding. ##### Sylvia Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Nancy Jan 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful experience! Loved the tour of the property and the short bike tour to a private cenote. Food was excellent. Very clean rooms. Really felt like I went back in time. Kind and friendly staff. ##### Nancy Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Felicia Nov 12, 2024 Liked: Cleanliness, staff & service, amenities We spent an amazing four days at the Hacienda. I would definitely recommend to anyone looking for something off the beaten path. It’s a very unique and historic location. There is a small cenote on site that you can’t swim in and a slightly larger cenote a 30 minute walk away. Unfortunately we couldn’t get our spa/ bath to fill up. Overall great trip. ##### Felicia Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Gil Mar 25, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Believe that the Hacienda should do more for social responsibility and pay locals to help clean the surrounding areas. ##### Gil Stayed 2 nights in Mar 2023 ### 2/10 Terrible #### Randy Apr 18, 2023 Disliked: Amenities, property conditions & facilities Very over priced place. The whole amenities are very outdated! The shower has no warm water. The location is not easy to access ##### Randy ### 10/10 Excellent #### Daniela Feb 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Precioso Toda la familia estuvo feliz, comida, atención, cuartos, en fin todo hermoso ##### Daniela Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Akiko Jan 27, 2025 ##### Akiko Stayed 1 night in Jan 2025 ### 4/10 Poor #### jean-patrick Jan 11, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Passez votre chemin, ne perdez pas votre temps. À notre arrivée nous découvrons une Hacienda typique avec un jardin bien entretenu. Nous avons séjourné deux nuits pensant trouver tranquillité et service de qualité. Malheureusement nous avons vécu une mauvaise expérience malgré le prix de 500€/nuits! - coup de fusil de chasse de jour comme de nuit c’est très surprenant - arnaque sur les petits déjeuners acheté 45€/ personnes sur hôtels.com et dont l’établissement n’autorise que 410 pesos soit 20€! D’autres petits déjeuners sont proposés mais en suppléments! - aucun service à la piscine (non chauffée), nous avons passé plus de 2 heures au bord de la piscine avec des plats non évacués et sans que personnes ne viennent nous voir pour passer une commande. - il faut insister et rappeler pour avoir le nettoyage de la chambre journalier, à 15h il n’était toujours pas fait. - les repas sont de mauvais rapport qualité prix mais comme il n’y a rien aux alentours ils en profitent sûrement. - l’hôtel refuse d’appliquer les 20% de réduction membre silver sur les consommations prévus au moment de la réservation. Sans oublier les pourboires insistants. J’ai demandé à parler au manager pour échanger sur notre expérience, l’accueil m’a indiqué qu’il serait disponible seulement après notre départ! Nous avons passer 15 jours au Mexique et cet établissement est le seul a nous avoir beaucoup déçu. Le conseil que je donnerai et de ne pas séjourner dans cette établissement loin de tout, vous perdrez du temps et de l’argent. ##### jean-patrick Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Maria Isabel Dec 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is one of the best hotels i have stayed. The upgraded room’was fabulous Calming, available bird watching tours on premises, private cenote where guests can swim privately, haciéda tours, the spa services are amazing; i recommend you try the « ritual » The staff is kind, knowledgeable and diligent I loved this place!!🌻🌻 ##### Maria Isabel Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Adriana Nov 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encantó la propiedad, el servicio impecable! Nuestro único inconveniente fue que hubo ruido en la noche por una fiesta en el pueblo. ##### Adriana Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Gaspar Nov 30, 2024 Liked: Cleanliness, property conditions & facilities, room comfort ##### Gaspar Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Alejandro Jun 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Alejandro Stayed 2 nights in Mar 2024 ### 8/10 Good #### Jorge May 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Its suppoused to be a pet friendly hotel, nevertheless you cannot access the only restaurant they have with your pet so it is not that much, where are you suppoused to leave your dog while you eat, there is no other option around. The people is extremely friendly and helpful except for Eder from the front desk whos only answer for any request is always "not possible or not available, whether is breaking a bill or asking for the manager or any other. Beautiful landscape and again, super nice and friendly staff. ##### Jorge Stayed 3 nights in May 2024 ### 6/10 Okay #### Samuel Eduardo Apr 16, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Me devolvieron mi auto con detalles de raspaduras. También alguien intento quitarle la tolva de la parte delantera y yo sin darme cuenta al poner en marcha el auto, la pieza se fue raspando con el piso dañándola por completo. Tras los hechos, negaron que algo pudo ocurrir dentro del estacionamiento de la hacienda. Pero al no contar con cámaras de seguridad, y un muro de 1 metro, me hizo estar completamente seguro que se vandalizo mi auto dentro de su estacionamiento. ##### Samuel Eduardo Stayed 1 night in Apr 2024 ### 8/10 Good #### JUAN CARLOS Apr 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Deberian ampliar las opciones del menú de comidas ##### JUAN CARLOS Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### PATRICIA Mar 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excelente lugar para estar en pareja, cerca de Mérida y lo mejor fue la bienvenida de Sandy, José y Eliseo ##### PATRICIA Stayed 1 night in Mar 2024 ### 10/10 Excellent #### olga lidia Mar 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Una Hacienda hermosa, personal super amable, actividades muy bien manejadas, cuidado y preservación de la naturaleza, un lugar increíble para descansar ##### olga lidia ### 10/10 Excellent #### Fabricio Mar 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Fabricio Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Alejandro Pineda Mar 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonita la hacienda y muy buena atención ##### Alejandro Pineda Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Stephanie Mar 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### S’il y a une Hacienda à faire c’est celle là Cette hacienda est une belle surprise Accueil de très haut niveau, personnel aux petits soins, chambres immenses et refaites avec goût, très bon restaurant, et plein de coins et recoins à explorer … ##### Stephanie Stayed 1 night in Feb 2024 ### 6/10 Okay #### Thomas Feb 21, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Seen better days The place has seen better days and it does not deserve the price they are asking. Rooms are spacious but seems not to have been touched since 2007. Pool chairs are falling apart and restaurant offering hasn’t seen much innovation since 2007. Overall they are asking 5 star prices for a 3 star experience. ##### Thomas Stayed 1 night in Feb 2024 ### 8/10 Good #### François Jan 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort SUPERBE EXPERIENCE DANS CETTE HACIENDA D UN AUTRE TEMPS...TOUT LE CONFORT NECESSAIRE BEAUCOUP D ORIGINALITE. 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