Piscine extérieure en saison, chaises longues

Hyatt Place Memphis Primacy Park – Avis

3 out of 5
Hyatt Place Memphis Primacy Park
1220 Primacy Pkwy, Memphis, TN

Avis

7,8

Bien

Note de 10 – Excellent, d’après 438 avis sur 1002." "
Note de 8 – Bien, d’après 230 avis sur 1002." "
Note de 6 – Acceptable, d’après 152 avis sur 1002." "
Note de 4 – Médiocre, d’après 86 avis sur 1002." "
Note de 2 – Terrible, d’après 96 avis sur 1002." "

7,8/10

Propreté

8,4/10

Service et personnel

7,4/10

Commodités

7,4/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 – Excellent

karim

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
wonderful stay
I stayed for 2 nights there and really appreciated. Special thank to the staff which is really good and friendly.
Séjour de 2 nuits en juillet 2023
Customer Service a répondu le 29 juill. 2023
Hello Karim,We're thrilled to hear that you enjoyed your stay at Hyatt Place Memphis Primacy Parkway. It's wonderful that our diligent staff were able to enhance your experience. We love to provide a friendly touch for our guests. We appreciate your kind words and look forward to welcoming you back soon.

4/10 – Médiocre

Calista

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Expedia states that itself free parking but you have to pay $7/per night. The staff seemed annoyed anytime a question was asked. They spent a lot of time on their cellphone or talking with the other staff. The room was fine but there was a stain on the bathroom wall. Should not be rated very good or good.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 21 mai 2024
Calista, thank you for sharing your feedback. It appears that you had some misunderstandings regarding parking and noticed areas where our team members could improve. We will ensure your comments are reviewed internally. If you have further concerns or need assistance, please reach out to us directly.

8/10 – Bien

RuJonn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s was a cool hotel
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 25 mai 2024
RuJonn, thank you for your kind words about Hyatt Place Memphis Primacy Parkway. We're delighted to hear that you enjoyed your stay. We hope to welcome you back soon for another great experience!

10/10 – Excellent

Efren

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
nice place
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 20 mai 2024
Thanks for the fantastic rating, Efren!It's outstanding we could exceed your expectations during your stay at Hyatt Place Memphis Primacy Parkway. We're all looking forward to your next stay with us.

10/10 – Excellent

Gwendolyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 13 mai 2024
Gwendolyn, it's heartening to know you had a great experience at Hyatt Place Memphis Primacy Parkway. Your high rating is extremely valuable to us. We look forward to welcoming you back in the future!

10/10 – Excellent

Gwendolyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My only complaint would be the additional $1 “service” fee added to the parking charge. Bad enough to have to pay for parking, but a service fee? C’mon.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 11 mai 2024
Gwendolyn, it's pleasing to know you had an enjoyable stay at Hyatt Place Memphis Primacy Parkway. We understand the concerns regarding additional charges and appreciate your feedback. Please be assured that we aim to provide clear details about all fees to prevent any surprises. Looking forward to welcoming you back for another stellar experience.

8/10 – Bien

Angie, Pflugerville

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love my room, very clean. Checkin welcome. Breakfast just ok, just wish they keep breakfast food warmers....
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 10 mai 2024
Angie, it's wonderful to hear you enjoyed your clean room at Hyatt Place Memphis Primacy Parkway, as well as the welcome at check-in. Your feedback about breakfast, and specifically the temperature of the food, has been noted and shared with our culinary team as we strive to offer an enjoyable dining experience for our guests. We hope to host you again in the future.

10/10 – Excellent

Gary, Westfield

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hyatt Place Memphis Primacy Park is the basic, no-thrills, no-fills type hotels for the leisure travelers. The only thing that is not good about this place is that you’re forced to pay for parking when there’s tons of parking available. If you don’t pay, your car will be towed.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 9 mai 2024
Gary, we appreciate your feedback regarding your stay at Hyatt Place Memphis Primacy Parkway. We're pleased to hear you appreciated our simplicity and suitability for leisure travel. We take note of your comment about the parking situation, and assure you it's designed to ensure the convenience and security of all our guests. We look forward to maintaining a balance of providing top-notch service while attending to our guests' concerns. Thanks for choosing us, and we hope to host you again soon.

10/10 – Excellent

Bianca

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay!
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 8 mai 2024
Bianca, it's fantastic to hear that you had a great stay at the Hyatt Place Memphis Primacy Parkway! We hope you'll choose us again in the future for more memorable visits.

2/10 – Terrible

Keshia

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The whole stay was awful. It wasn’t clean. It smelled like smoke. Everything in that hotel/room was out of date. The beds were springing. The pillows were poor quality. The carpet had stains on them. Staff was rude. And only due to my trip being for a funeral and needing to stay within driving distance for my family is THE ONLY reason my husband and baby stayed at this location. We won’t be back.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 7 mai 2024
Keshia, we are truly dismayed to hear about your recent experience. We sincerely apologize that the overall cleanliness and furnishings did not meet your expectations. Our commitment is to provide our guests with top-notch service and we regret falling short of this during your stay. Your feedback is vital for us to improve and we assure you that we will check into the issues you've mentioned. We understand the circumstances of your stay were already difficult, if you should need accommodation in the future, we hope that you will consider giving us another opportunity to make it right.

8/10 – Bien

Domingos

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 2 mai 2024
Domingos, thank you for choosing Hyatt Place Memphis Primacy Parkway and taking the time to rate your stay. We're delighted you had a positive experience with us and we look forward to welcoming you back in the near future.

10/10 – Excellent

Vinod

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very quiet and restaurants in the close vicinity. Breakfast and a mini-Starbucks available on site.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 28 avr. 2024
Vinod, thank you for appreciating the tranquil environment at Hyatt Place Memphis Primacy Parkway. Our on-site amenities including breakfast and mini-Starbucks are here to enhance your stay. We are also delighted that our close proximity to local eateries added convenience to your stay. We look forward to welcoming you back when your travels bring you to Memphis again.

8/10 – Bien

Dominique

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 27 avr. 2024
Dominique, thank you for taking the time to rate your experience at Hyatt Place Memphis Primacy Parkway. We're glad you enjoyed your stay and we appreciate your feedback. We hope to welcome you back in the future.

10/10 – Excellent

Teresa

Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy peasey. Staff is very pleasant
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 24 avr. 2024
Teresa, thank you for sharing your positive feedback. We're delighted that your stay at Hyatt Place Memphis Primacy Parkway was smooth and enjoyable. Our team members always try their best to ensure a warm and welcoming environment. We look forward to your next stay with us.

6/10 – Acceptable

Cynthia

Voyage en groupe
Points forts : Commodités
Bed nice, pretty clean and comfortable (woodwork a bit dusty, but I shorten someone's task list for about a week because I cleaned them) Down pillows were great! Breakfast options were even greater!* Didn't like the smell of room and the carpet, but wasn't too unbearable for the two day stay, plus brought Lysol. One faucet handle was broken but only fell off when you turned it a certain way. Most of all, did not like the Paid Parking, nor the paid parking arrangement! I knew there was a pay to park - but had no idea this was done by scanning a barcode or that it were to be taxed! Why?. I am of the older class and am not into doing things much with apps! Wondered why this couldn't just be a part of the check-in!
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 24 avr. 2024
Cynthia, we appreciate your feedback and are pleased to read about your satisfaction with the bed comfort and our breakfast options. We're sorry to hear about some aspects of your stay that were less than perfect. Tending to minor room maintenance and ensuring our facilities cater to the needs of all our guests is important to us. We'd also like to thank you for the feedback regarding the parking situation; we assure you, your comments have been noted. We hope to have the chance to serve you better in the future.

10/10 – Excellent

Nicolas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Todo muy bien ⭐️⭐️⭐️⭐️⭐️
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 23 avr. 2024
Nicolas, es fantástico saber que tu estancia en Hyatt Place Memphis Primacy Parkway fue excelente. Siempre nos esforzamos por brindar a nuestros huéspedes una experiencia memorable. ¡Gracias por su calificación estelar en Expedia y esperamos darle la bienvenida pronto!

4/10 – Médiocre

Sandra

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
I've stayed at Hyatt Place hotels and this one definitely was not in par with what we're used to. Outdated, in need of renovation in and out..carpets all around were dingy, rooms were dark, chips on walls and furnishings, althoughno Nonsmoking it still smelled like cigarettes. .bathroom was so tiny you hat to squeeze in ...altough the property had its own outdoor parking lot you had to pay daily through an app....breakfast was good and staff was friendly.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 22 avr. 2024
Sandra, it's regrettable to read about your recent experience falling short of expectations. While it's pleasing to know you found our breakfast enjoyable and our team members welcoming, we understand the concerns you raised about the premises and its features. Your feedback is valuable as it helps us identify areas that may require attention or improvement. We trust we will regain your confidence during your next visit.

10/10 – Excellent

Sally A.

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice large room. Excellent breakfasts. Nice king bed.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 19 avr. 2024
Sally, it's fantastic to know that you enjoyed your stay at Hyatt Place Memphis Primacy Parkway. We're pleased you appreciated the spacious room, delightful breakfasts, and comfortable king bed. We hope to see you soon in the near future.

10/10 – Excellent

Sally A.

Voyage de couple
Large room, nice king bed, super breakfasts.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 20 avr. 2024
Sally, it's delightful to hear you enjoyed your stay at Hyatt Place Memphis Primacy Parkway so much! We are thrilled to know that our spacious rooms, comfortable king beds, and satisfying breakfasts made your visit memorable. We look forward to welcoming you back in the future.

2/10 – Terrible

Audris

Points faibles : Propreté, état et installations de l’hébergement
Room is very outdated & dirty. Floor soiled & full of trash. Covers disgusting. Idk if I’ll even sleep.Had to pay to park. Idk how or why someone would give this property a 10.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 18 avr. 2024
Audris, it's disappointing to hear your stay did not meet your expectations. We understand the importance of cleanliness and comfortable accommodations. We encourage our guests to reach out to our team members during their stay so we can address any concerns as soon as they arise. Regarding parking, it is our standard practice to inform guests through various platforms about any applicable fees. We hope to have the opportunity to provide a more satisfactory experience in the future.

2/10 – Terrible

Sohail

Points faibles : Commodités
I am surprised that the Parking is not free, when a guest comes to visit your home as an hospitality you charge him for his car parking on your driveways.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 18 avr. 2024
Sohail, we regret to hear about your dissatisfaction regarding our parking policy. It's fundamental for us to maintain standards that best serve all guests and the mentioned charges are part of that. While we appreciate the household hosting analogy, lodging businesses have different operational protocols to facilitate a seamless experience for guests. Thank you for sharing your thoughts.

6/10 – Acceptable

joe

Points faibles : Propreté, service et personnel
Séjour de 5 nuits en avril 2024
Customer Service a répondu le 29 avr. 2024
Thank you for sharing, Joe.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 – Bien

J'Lissia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 18 avr. 2024
J'Lissia, it's great to see a solid rating from you. We're glad you enjoyed your stay at Hyatt Place Memphis Primacy Parkway and we look forward to your next visit. Thank you for being our guest.

10/10 – Excellent

Natasha

Séjour de 1 nuit en avril 2024

8/10 – Bien

Ashley

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Quite stay and safe.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 11 avr. 2024
Ashley, we're delighted to hear that you felt safe and had a restful visit at Hyatt Place Memphis Primacy Parkway. We highly value your security and tranquility. We hope to be your go-to destination whenever you're in Memphis. Thank you for sharing your experience with us on Expedia.

10/10 – Excellent

LaTara

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 24 avr. 2024
LaTara, it's fantastic to hear that you had an enjoyable experience at Hyatt Place Memphis Primacy Parkway. We are delighted by your top score and sincerely appreciate it. We're looking forward to welcoming you back on your next visit to Memphis.

2/10 – Terrible

Tami

The room I booked through Expedia at the Hyatt Place Memphis Primacy Park was given to someone else, and I had place for us to stay for 6 adults at 11:30 at night after driving 16 hours. They told me Expedia shouldn't have allowed a booking, and they were full. I don't know who made the mistake, but it didn't matter--we had no place yo sleep.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 27 mars 2024
Tami, we are genuinely sorry to hear about the unfortunate mishap that happened with your reservation. This is certainly not reflective of the high standards we set for our guest experience. While we know that this situation was extremely frustrating for you, we encourage you to reach out to your booking platform directly for clarification. We appreciate you bringing this to our attention, as it alerts us to areas where we may need better communication with booking partners. We truly hope this experience will not deter you from considering us in the future.

4/10 – Médiocre

Pam

The staff was outstanding, but the property is outdated needs to update the rooms carpet bathrooms
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 26 mars 2024
Pam, thank you for taking the time to leave your feedback about our property. It's great to hear that our team members contributed positively to your stay. We have noted your comments regarding the condition of our rooms and rest assured, we continuously aim to improve the aspects of our property that guests find outdated. Your viewpoint will certainly contribute to that process. Thank you once again for your review.

4/10 – Médiocre

Josh

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Staff was very friendly and helpful. Cleanliness was bad. Dirty rooms and beds. Shower drain clogged. Beds were not comfortable
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 26 mars 2024
Josh, your feedback is valued. It's great to know that you found our team members to be friendly and helpful. Nonetheless, we are disheartened to learn of the challenges you faced with the cleanliness and comfort. Be assured, these concerns are being addressed to prioritize our guest's experience. We hope to have the chance to better serve you in the future.

8/10 – Bien

Maria

Points forts : Propreté, état et installations de l’hébergement
I didn't like that the store didn't have female products cause when you travel sometimes you get unexpected surprises.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 24 mars 2024
Maria, thank you for your valuable feedback about your recent stay at Hyatt Place Memphis Primacy Parkway. We understand that traveling can come with unpredictable needs, and we strive to cater to those as best as we can. Your suggestions regarding offering an expanded selection in our provision store is appreciated and will be carefully considered. We hope your visit was otherwise enjoyable, and we look forward to welcoming you back.

8/10 – Bien

Amanda

Voyage en famille
Points forts : Service et personnel
Our room definitely needed some updates. Our sink handle was broken, the curtain rod was broken and our room was very humid. Additionally there were large trash bags left in the hallway instead of being taken out. The people working there however were awesome, from the folks at the front desk to the wonderful women providing the complimentary breakfast, everyone was so kind, helpful and patient.
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 22 mars 2024
Amanda, it's great to hear that you found our team members to be awesome, including front desk personnel and our breakfast associates. We appreciate your feedback regarding the condition of your room and the display of housekeeping duties. Be assured, we're continuously striving to improve the guest experience and we will be attentive to these concerns. We hope to have the opportunity to welcome you back to Hyatt Place Memphis Primacy Parkway for an even better experience in the future.

6/10 – Acceptable

Richard Todd

Voyage en famille, Voyage de couple
Points faibles : État et installations de l’hébergement
The facility was not very clean or well-maintained. The carpet in the room was sticky and the previous guest’s soap was still in the shower. We were charged $7 a night for parking but there was no secure parking. It was just the same lot outside any hotel. After the first night there was no housekeeping. After the second night housekeeping deposited towels but did not empty the trash or make the bed. There was a $50/night “incidentals fee” charged to our card we were told would be refunded, but we will see. On the other hand the towels and pillows were very comfortable. The shower was fast and hot too, just remember to wear shower shoes, ‘cause … yuk!
Séjour de 3 nuits en mars 2024
Customer Service a répondu le 20 mars 2024
Richard, thank you for sharing your recent experience. It’s unfortunate to hear that certain aspects of your stay did not meet expectations. Experiences such as the one you highlighted with cleanliness and maintenance are far from the standards we strive to uphold. Similarly, our parking and housekeeping services are meant to enhance the comfort of your stay, and it seems we missed the mark here. Regarding the incidental fee, it is indeed a pre-authorization and any unused amount is typically processed for return upon departure. We truly appreciate your compliment about the comfort of our towels and pillows and the efficiency of our showers at Hyatt Place Memphis Primacy Parkway. We'll strive to ensure that all elements of a guest stay are as satisfactory in the future.

4/10 – Médiocre

LaToya

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Okay where do I start! We were given room 213 the room had not been vacumed LOOKED LIKE in over a year, we hoped in the shower and when done it started making this loud noise I went downstairs to let the desk know and the manager walked up offered to go take a look and no noise so we leave come back and THERE IS THE NOISE AGAIN ONLY LOUDER wait…did I tell yall that there were pizza crust in the stairway and throughout the hotel 1 in front of the door going out and 1 in front of the elevator looked like people were walking through the hotel eating pizza and just dropped the crust when they were done lol OKAY so they moved us to room 202 and it was much better other than the huge stain on the mattress of the pull out bed and the huge stain on the pillow cushion other than that 202 was good, as we’re headed back to Texas I decided to check my credit card statement and I was charged $12 for some chips, soda, and noodles PLUS $19.53 in taxes for a whopping total of $31.59 for those 3 items I GUESS MY REVIEW IS DONT HAVE HIGH EXPECTATIONS FOR THIS HOTEL YOU WILL BE DISAPPOINTED!!
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 19 mars 2024
LaToya, we're genuinely sorry to hear about the inconveniences you faced during your stay. It's regrettable you had issues with your room's cleanliness and an unexpected noise, not to mention the oversight regarding the food items. Our aim is to create a positive, welcoming environment, so we deeply regret that your recent experience fell short of that. Rest assured, we have duly noted your feedback and will ensure this serves as a learning experience for our team. We look forward to having the opportunity to turn around your opinion in the future.

10/10 – Excellent

Samuel

Voyage en famille
Points forts : Commodités
Nothing
Séjour de 3 nuits en mars 2024
Customer Service a répondu le 18 mars 2024
Thank you for the great rating, Samuel!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Memphis Primacy Parkway! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 – Excellent

Fealisa

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff are always kind, considerate, nice. I am always so welcomed by Shane. Beds are comfortable. I will always choose Hyatt on Primacy Park.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 18 mars 2024
Fealisa, we're delighted to hear about your consistently enjoyable experiences at Hyatt Place Memphis Primacy Parkway. Your remarks about our considerate and welcoming team members, particularly Shane, bring joy to us. It's wonderful to hear that you find our beds comfortable and continue to choose our hotel. We can't wait to have you back in the near future.

8/10 – Bien

Rickey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to the highway and great food options within 2 miles
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 18 mars 2024
Rickey, we're thrilled to read that you appreciated Hyatt Place Memphis Primacy Parkway's accessible location and the numerous dining possibilities nearby. Thank you for sharing your experience, and we hope you'll choose us again for your future travels.

6/10 – Acceptable

Steven

Points faibles : Service et personnel, état et installations de l’hébergement
parking lot is in need of serious repair. Not thrilled with check in staff who talked way to fast and not explaining things properly.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 17 mars 2024
Steven, thank you for taking the time to provide your feedback. We regret to hear about the concerns you encountered regarding our parking facilities and communication at the front desk. Your comments will be shared with our team members to ensure we continually enhance our guest experience. We hope to have the opportunity to better serve you in the future.

8/10 – Bien

Amanda

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice property.
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 16 mars 2024
Amanda, thank you for recognizing the quality of Hyatt Place Memphis Primacy Parkway. We strive to maintain the high standards for our guests. We appreciate your feedback and hope to welcome you back soon.

10/10 – Excellent

sonja

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 4 avr. 2024
Sonja, we're thrilled to see you had a top-notch experience at Hyatt Place Memphis Primacy Parkway. Your high rating means the world to our team. We hope to welcome you back on your next visit to Memphis.

8/10 – Bien

Monica

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 1 avr. 2024
Monica, thank you for your rating of Hyatt Place Memphis Primacy Parkway. We're glad to know that your experience with us was a positive one. It's our priority to maintain a high level of service, and it's wonderful to see that reflected in your rating. We hope to see you again soon!

8/10 – Bien

Waleed

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Staff were disrespectful for the first time in the checkin when I inquired about the deposit. The lady was raising her voice almost yelling at me. Staff usually are nice and cooperative
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 10 mars 2024
Waleed, we truly appreciate your feedback regarding your recent stay at Hyatt Place Memphis Primacy Parkway. It's disheartening to hear you felt the interaction during the check-in process was not up to standard. Our team members are usually known for their gracious and cooperative demeanors, and we regret this instance didn’t reflect this. We will certainly use your commentary for further improvements. Your satisfaction matters to us, and we hope for an opportunity to provide you with a better experience.

6/10 – Acceptable

Waleed

Voyage en famille, Voyage d’affaires
Staff were disrespectful for the first time
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 10 mars 2024
Thank you for taking the time to share your feedback, Waleed.We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.

10/10 – Excellent

Shonda

Séjour de 2 nuits en mars 2024
Customer Service a répondu le 29 mars 2024
Shonda, it sounds like your stay at the Hyatt Place Memphis Primacy Parkway was pleasant. We're so glad to hear this and sincerely appreciate your rating. We look forward to hosting you again in the future. Safe travels until we meet again!

10/10 – Excellent

Glenn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very safe. Clean. Great staff
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 7 mars 2024
Glenn, it's wonderful to know your stay at Hyatt Place Memphis Primacy Parkway met your expectations regarding cleanliness and safety, and you found our team members to be exceptional. We sincerely appreciate your feedback and look forward to welcoming you back for more enjoyable experiences.

8/10 – Bien

Jessie

Points forts : Propreté, service et personnel
Séjour de 2 nuits en février 2024
Customer Service a répondu le 29 févr. 2024
Jessie, thank you for choosing to stay at the Hyatt Place Memphis Primacy Parkway. It’s terrific to hear you had a good experience with us and we appreciate your rating. We're looking forward to welcoming you back on your next visit to Memphis!

8/10 – Bien

Wilbert

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Nice hotel but be prepare to pay for parking l dont understand why
Séjour de 1 nuit en février 2024
Customer Service a répondu le 26 févr. 2024
Wilbert, it's great to hear you found Hyatt Place Memphis Primacy Parkway to be a pleasant stay. While we recognize that the additional charge for parking may not be ideal, it enables us to maintain the secure and well-kept parking facilities our guests expect. We appreciate your understanding. Looking forward to seeing you again soon.

6/10 – Acceptable

Steven

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 3 nuits en février 2024
Customer Service a répondu le 26 févr. 2024
Thank you for taking the time to submit this feedback, Steven.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 – Excellent

Phil

Séjour de 1 nuit en février 2024
Customer Service a répondu le 21 mars 2024
Thanks for sharing this perfect rating, Phil!We're thrilled to hear you enjoyed your stay at Hyatt Place Memphis Primacy Parkway! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 – Excellent

Andy

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean, easy check-in
Séjour de 1 nuit en février 2024
Customer Service a répondu le 21 févr. 2024
Andy, thank you for choosing Hyatt Place Memphis Primacy Parkway for your stay. We're thrilled to hear about your smooth check-in experience and your appreciation for the cleanliness of our property. We look forward to welcoming you back in the future.

10/10 – Excellent

KENYA

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The clerk that checked me in was very nice and friendly. I appreciate the customer service she displayed and the other information she gave as well.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 21 févr. 2024
Kenya, it's great to hear that you had a marvelous experience at the Hyatt Place Memphis Primacy Parkway. We're thrilled our dedicated team made you feel welcomed with their commendable service and helpful information. Your acknowledgment truly boosts their spirit. We hope to host you again soon for another fantastic stay.