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The Waverley Castle Hotel – Avis

3 out of 5
The Waverley Castle Hotel
Bat Waverley Castle Hotel, Skirmish Hill, Melrose, Scotland

Avis

7,6

Bien

Note de 10 – Excellent, d’après 107 avis sur 368." "
Note de 8 – Bien, d’après 131 avis sur 368." "
Note de 6 – Acceptable, d’après 74 avis sur 368." "
Note de 4 – Médiocre, d’après 31 avis sur 368." "
Note de 2 – Terrible, d’après 25 avis sur 368." "

7,8/10

Propreté

8,2/10

Service et personnel

7,2/10

Commodités

6,8/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 – Excellent

sulyvan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
James GM a répondu le 15 août 2023
Dear sulyvanThank you for the 10 rating and we are so happy that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the futureKind regards

8/10 – Bien

Michael

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Our double room was huge, but very dirty. The restaurant food was not worth eating.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Diane

Voyage de couple, Voyage avec des animaux de compagnie
Unfortunately we could not check in as we could not stay…When we arrived at the Waverley Castle hotel were told no dogs were allowed. It was pointed out to us that it was in the T&As. As we had stayed there before and enjoyed our stay with the dog we did not feel the need to read the T&As. We did not know that the hotel had changed ownership.. And as suggested to us about leaving dog in car was not an option for us as dog thefts are common and could not risk that. So we decided to look for other accommodation which we found couple of miles away who were very welcoming of us and our dog..
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Thomas

Voyage de couple
Points faibles : Propreté
Run tap for 5 mins before hot water came through if at all. Noisy motor for frudge cooler running all day.
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Delyth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Shambles
The evening meal and breakfast were both delicious. The hotel experience itself was shabby and shambolic. Got an mail when I was on the way telling me that they had been unable to charge my card and therefore to contact them as my booking was in jeopardy. Arrived and asked WHY they had been trying to charge my card? It was a pay-at-property booking with hotel.com. Their muddled up answer was nonsense. They then took payment by asking for card details as they had no card machine and said they didn’t give receipts. I insisted and got one e mailed the next day. They then showed us to a room with a badly stained carpet - and paper thin walls which resulted in a very poor night sleep. We were told breakfast was 730 to 930 and when we went to Reception at 9 am we were told it was finished. When I queried it they checked and apologised for their mistake…. We had breakfast and then checked with Reception that we had to vacate the room by 11 am as it said on our booking. “No … you have to be out by 10” we were told. We left and a couple of hours later I received a phone call from them. Phoned back, and they had no idea who or why I had been called…. My overall impression is of a complete shambles. Great hotel if you don’t mind them randomly charging your card, randomly phoning you up for no reason, and randomly change their published times for things.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Catherine

Voyage en groupe
Points forts : Propreté, service et personnel
Enjoyed our stay. The staff were particularly friendly and helpful. The room was spotless. The hotel overall however is much in need of an upgrade. The carpets, paintwork etc, very tired. Well situated for walking from the hotel along the river Tweed and further afield.
Séjour de 3 nuits en janvier 2024

8/10 – Bien

Sandra

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Lovely people and great location. The building is spectacular but a little worn and tired. Can't wait to go back once the renovations are done!
Séjour de 3 nuits en décembre 2023

4/10 – Médiocre

Jeffrey

Points forts : Propreté
Points faibles : État et installations de l’hébergement
Séjour de 3 nuits en décembre 2023

6/10 – Acceptable

Christopher

Séjour de 1 nuit en décembre 2023

8/10 – Bien

Patsy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Enjoyable stay
We couldn’t get WiFi in Room 1 so I asked if we could change rooms which was arranged. The rooms were clean and tidy and the bed was very comfortable. We were disturbed by loud music at about 8 pm one evening which we thought at first might be a Christmas party but when my husband went to investigate he couldn’t see anything, the barman told him that it was probably coming from the kitchen, it stopped after about an hour. Breakfast was good except for the poached eggs. The staff were friendly. I would definitely return a to this hotel
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Sunny

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Robert

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Philip

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
James GM a répondu le 18 déc. 2023
Dear PhilipThank you for taking the time to rate your stay and we are pleased that you have enjoyed your stay. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 – Acceptable

Andu

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en octobre 2023
James GM a répondu le 17 déc. 2023
Dear AnduThank you for rating your stay. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 – Acceptable

Jon

Séjour de 1 nuit en décembre 2023
James GM a répondu le 17 déc. 2023
Dear JonThank you for rating your stay. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 – Bien

Karis

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Friendly staff, excellent food. Room was a bit basic but did the job however got woken up by noisy at 5am!
Séjour de 1 nuit en décembre 2023
James GM a répondu le 11 déc. 2023
Dear KarisThank you for taking the time to review your stay. We are sorry you were disturbed. We hope to welcome you back in the futureKind regards

8/10 – Bien

a

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
James GM a répondu le 11 déc. 2023
Dear aThank you for taking the time to rate your recent stay and we hope to welcome you back in the futureKind regards

8/10 – Bien

James

Points forts : Propreté, service et personnel et confort de la chambre.
Good value for money hotel
Just returned from a 3 night stay. Hotel is a little dated but clean we had room 4 on the ground floor which was nice and spacious although no central heating instead we had 2 small electric oil filled radiators which only managed to heat room. Dinning room for breakfast and evening meal had No heating and was freezing. Think every guest commented on it being so cold. Remember you get what you pay for and this hotel is definitely good value for money. I would return but only in the summer months
Séjour de 3 nuits en décembre 2023
James GM a répondu le 7 déc. 2023
Dear JamesThank you for reviewing your recent stay and we are glad you enjoyed your stay. I am sorry you found the building cold - I did turn on the radiators on Monday morning after you passed comment on your departure in the restaurant and I have found the radiator had been turned off by a previous occupant of room 4 which has now been rectified! Thank you for letting us know. We hope to be able to welcome you back in the futureKind regads

10/10 – Excellent

CLIFFORD

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We had 4 double rooms for 4 of us working near by for one night. The staff were friendly and everything was clean and comfortable so perfect value.
Séjour de 1 nuit en novembre 2023
James GM a répondu le 5 déc. 2023
Dear CliffordThank you so much for you 10/10 rating and taking the time to review your recent stay with us. We are delighted you enjoyed you time with us and look forward to the opportunity to welcome you back in the futureKind regards

6/10 – Acceptable

Rowan

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The property was a bit tired needed some work done on it internally. But it served the purpose local to the BGH.
Séjour de 3 nuits en novembre 2023
James GM a répondu le 4 déc. 2023
Thank you for taking the time to review your stayKind regards

10/10 – Excellent

Peter

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent and unique experience
Séjour de 1 nuit en septembre 2023
James GM a répondu le 1 déc. 2023
Dear PeterThank you for taking the time to review your recent stay and we are delighted you have enjoyed your stay with us. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 – Acceptable

Derek

Voyage de couple
Points forts : Service et personnel, commodités
Bit dated rooms but comfortable for a night away
Séjour de 1 nuit en novembre 2023
James GM a répondu le 28 nov. 2023
Dear DerekThank you for taking the time to review your stay and we are glad you fund your stay comfortable. We hope to welcome you back in the futureKind regards

8/10 – Bien

Tom

Séjour de 1 nuit en novembre 2023
James GM a répondu le 17 déc. 2023
Dear TomThank you for rating your stay. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 – Bien

Peter

Voyage en famille
Check in Service Food All excellent
Séjour de 1 nuit en novembre 2023
James GM a répondu le 23 nov. 2023
Dear Peter Thank you for taking the time to review your stay with us and we are glad you found everything to your satisfaction. We look forward to the opportunity to welcome you back in the futureKind regards

8/10 – Bien

Christopher

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en novembre 2023
James GM a répondu le 23 nov. 2023
Dear ChristopherThank you for taking the time to rate your stay. We are please that you enjoyed your time with us and look forward to the opportunity to welcome you back in the futureKind regards

8/10 – Bien

William

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean and warm bed and pillows not comfortable. But on a whole excelent value for money
Séjour de 1 nuit en novembre 2023
Craig Ops Mgr a répondu le 18 nov. 2023
Dear William,Thank you for your feedback, we are pleased to read you enjoyed your stay with is and have shared your feedback with the team.Kind regards

10/10 – Excellent

Chris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice stay
Nice place to stay missed front entrance first night as the entrance from the road was not lit
Séjour de 2 nuits en novembre 2023
Craig Ops Mgr a répondu le 17 nov. 2023
Dear Chris,Thank you for your feedback. We are please you enjoyed your stay with us and we have shared your feedback with team.Kind regards

8/10 – Bien

Fraser

Points forts : Propreté, service et personnel et confort de la chambre.
Ok.
Lovely big hotel in need of refurb. Lovely staff,room was ok. Bits of carpet worn out. Decent price. Great location. Breakfast was small but adequate.
Séjour de 1 nuit en novembre 2023
Craig Ops Mgr a répondu le 16 nov. 2023
Dear Fraser,Thank you for taking the time to leave your feedback. We have shared this with the relevant departments.Kind regards

8/10 – Bien

Eiry

Voyage de couple
Points forts : Propreté, service et personnel
Good value for money. Parts of property showing ware. Would be helpful to have light on sign on entrance.
Séjour de 3 nuits en novembre 2023
Craig Ops Mgr a répondu le 15 nov. 2023
Dear Eiry,Thank you for taking the time to leave your feedback we have shared this with the relevant departmentsKind regards

6/10 – Acceptable

Colin

Points forts : Propreté, service et personnel
Séjour de 1 nuit en novembre 2023
Craig Ops Mgr a répondu le 15 nov. 2023
Dear Colin,Thank you for your feedbackKind regards

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Room was basic, old fashioned condensation windows, but probably due to age, breakfast was nice, suppose only bad thing was there was no hot water, so could not have a shower, another guest was mentioning this problem. As i was only there 1 night i did not complain
Séjour de 1 nuit en novembre 2023
Craig Ops Mgr a répondu le 15 nov. 2023
Thank you for taking the time to leave your feedback with regards to your recent stay. We are sorry to hear you had issues with the hot water and we have shared your feedback with the relevant departments.Kind regards

10/10 – Excellent

P

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
James GM a répondu le 9 nov. 2023
Dear PThank you for rating your recent stay with us and we are delighted that you gave us 10/10. We hope to be able to welcome you back in the futureKind regards

10/10 – Excellent

Jeannie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Yvonne the receptionist was very helpful. I also enjoyed Jordan the barman and Michael the waiter who made us most welcome, all in all we had a great stay
Séjour de 1 nuit en novembre 2023
James GM a répondu le 8 nov. 2023
Dear JeannieThank you for your lovely review and we are delighted you enjoyed your stay. The staff mentioned are delighted to get special mentions and thank you. We hope to welcome you back in the futureKind regards

6/10 – Acceptable

Helen

Voyage de couple
Property impressive however is a bit tired the room we had was clean but dated toilet needed upgraded
Séjour de 1 nuit en novembre 2023
James GM a répondu le 6 nov. 2023
Dear HelenThank you for taking the time to review your recent stay. We have noted your comments for planning refurbishment works in the futureKind regards

8/10 – Bien

Helen

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Booked this for my Mum and Niece who were visiting from England. Clean room that was on the ground floor so easily accessible for my Mum who has a disability. The room was very spacious with sufficient heating and shower gel provided in bathroom. Lovely and quiet with dining options if needed. Staff were very helpful and friendly which was great as they made my Mum feel very welcome. Thank you.
Séjour de 1 nuit en octobre 2023
James GM a répondu le 6 nov. 2023
Dear HelenThank you for reviewing your recent stay with us and we are delighted you enjoyed your time with us. We hope to have the opportunity to welcome you back in the futureKind regards

8/10 – Bien

douglas

Séjour de 4 nuits en octobre 2023
Craig Ops Mgr a répondu le 5 nov. 2023
Dear Douglas,Thank you for your feedback we have shared this with the team.Kind regards

10/10 – Excellent

Lee

Séjour de 1 nuit en octobre 2023
James GM a répondu le 31 oct. 2023
Dear LeeThank you for taking the time to rate your stay and we are delighted you enjoyed your time with us. We look forward to the opportunity to welcome you back in the futureKind regards

6/10 – Acceptable

Angela

Points forts : Service et personnel
Points faibles : Confort de la chambre
Séjour de 1 nuit en octobre 2023
James GM a répondu le 31 oct. 2023
Dear AngelaThank you for taking the time to rate your stay, we hope to have the opportunity to welcome you back in the futureKind regards

8/10 – Bien

Bev

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 2 nuits en octobre 2023
James GM a répondu le 30 oct. 2023
Dear BevThank you for rating your stay. We hope to welcome you back in the futureKind regards

8/10 – Bien

Lesley

Points forts : Propreté, service et personnel et confort de la chambre.
Lovely Stay
Had a lovely comfortable stay! Staff very friendly!! Had dinner and breakfast and both were very tasty.
Séjour de 1 nuit en octobre 2023
James GM a répondu le 27 oct. 2023
Dear LesleyThank you for taking the time to review your stay and we are delighted you enjoyed you time with us. We hope to welcome you back in the futureKind regards

10/10 – Excellent

Gavin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
James GM a répondu le 25 oct. 2023
Dear GavinMany thanks for your 10/10 . We hope to welcome you back in the futureKind regards

10/10 – Excellent

ROBERT

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very old hotel with lots of history , excellent breakfast , dinner staff was overwhemed on the second night of our stay . apart from that very pleasent stay .
Séjour de 2 nuits en octobre 2023
James GM a répondu le 1 nov. 2023
Dear RobertThank you for taking the time to review your recent stay and we are so pleased you enjoyed your stay. We hope to have the opportunity to welcome you back in the futureKind regards

4/10 – Médiocre

Omar

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Poor heating in the room. The shower not strong enough and poor water stream. Not up to my expectations
Séjour de 2 nuits en octobre 2023
Craig Ops Mgr a répondu le 21 oct. 2023
Dear Omar,Thank you for taking the time to leave your feedback with regards to your recent stay. We are sorry to read your room was not up to your expectations and have shared your feedback with our maintenance team.Kind regards

8/10 – Bien

ian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location and perfect for river walks. Not luxurious but a practicle hotel
Séjour de 1 nuit en octobre 2023
Craig Ops Mgr a répondu le 19 oct. 2023
Dear Ian,Thank you for taking the time to leave your feedback. We are pleased to read that overall you enjoyed your stay with us.Kind regards

10/10 – Excellent

Alan

Séjour de 1 nuit en octobre 2023
James GM a répondu le 8 nov. 2023
Dear AlanThank you for taking the rate your stay and we are delighted that you have enjoyed your time with usWe hope to welcome you back in the futureKind regards

6/10 – Acceptable

WILLIAM D

Points forts : Propreté
Points faibles : État et installations de l’hébergement
Not as good as hoped.
This hotel needs some updating as everything seemed a little "tired" - especially the room. Whilst the food quality was fine, the offering was not terribly exciting and presentation could have been better. Range of food at breakfast was OK but not kept replenished quickly enough and there were only tinned tomatoes (Ugh!). It was only on the third morning that we realised that fried eggs were available on request., With a couple of exceptions, the staff were not very friendly or communicative.
Séjour de 4 nuits en octobre 2023
Craig Ops Mgr a répondu le 28 oct. 2023
Dear William D,Thank you for taking the time to leave your feedback with regards to your stay. We are sorry to read you felt the staff were not very friendly as we do normally get very good feedback regards our team however we have shared your feedback with the relevant departments.Kind regards

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pleasant stay
Enjoyed stay at this hotel, Well organised, staff helpful, large rooms with kettle and coffee machine.
Séjour de 4 nuits en octobre 2023
James GM a répondu le 14 oct. 2023
Thank you for your 10/10 rating we are glad you enjoyed your stay and hope to welcome you back soonKind regards

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté
Séjour de 1 nuit en octobre 2023
James GM a répondu le 14 oct. 2023
Dear MichaelThank you for your 10/10 rating we are delighted you enjoyed your stay and hope to welcome you back in the futureKind regards

10/10 – Excellent

john

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
James GM a répondu le 13 oct. 2023
Dear johnThank you for your 10/10 rating and we are delighted you enjoyed your stay. We look forward to the opportunity to welcome you back in the futureKind regards