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Heiss Hotel By Jalo

4.0 star property
A peaceful urban retreat where travelers can unwind in nature while staying close to El Poblado's popular parks and attractions

Choose dates to view prices

Heiss Hotel sits in El Poblado's center, offering a quiet escape just steps from both Poblado and Lleras Parks. Guests can wander through the garden's greenery or catch up on work with in-room WiFi. The 24-hour front desk ensures travelers have support whenever they need it.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(42 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.6 out of 10
Excellent
(42 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in El Poblado, a neighborhood in Medellín, Heiss Hotel By Jalo is in the entertainment district and near a metro station. El Tesoro Shopping Park and Santafé Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Poblado Park and Lleras Park. Check out an event or a game at Atanasio Giradot Stadium, and consider making time for Pueblito Paisa, a top attraction not to be missed. Visit our Medellín travel guide
Map
1460 Cra. 43F, Medellín, Antioquia, 050021

What's nearby

  • Foto aérea del Parque de El Poblado, en la ciudad de Medellín, aparece la Iglesia de San José, Católica.
    Poblado Park
    8 min walk - 0.7 km
  • Medellin\'s Museum of Modern Art which includes heritage elements and street scenes
    Medellin's Museum of Modern Art
    13 min walk - 1.1 km
  • Monterrey Comercial Mall
    6 min walk - 0.6 km
  • Lleras Park
    11 min walk - 1.0 km
  • Medellín Clinic - El Poblado
    14 min walk - 1.3 km

Getting around

  • Poblado Station
    11 min walk
  • Jose Maria Cordova Intl. Airport (MDE)
    35 min drive

Restaurants

  • General Cafe Bar
    3 min walk
  • Clemente Café Y Flores
    3 min walk
  • Foxey Pub
    4 min walk
  • Tagliata
    4 min walk
  • Lorenzza
    4 min walk

About this property

Heiss Hotel By Jalo

Upscale hotel near Poblado Park
Lleras Park is located near Heiss Hotel By Jalo, which provides a swim-up bar, a poolside bar, and a garden. Free in-room WiFi, with speed of 25+ Mbps, and a gym are available to all guests.
Other perks include:
  • An outdoor pool along with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), a 24-hour front desk, and an elevator
  • Smoke-free premises
Room features
All 176 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 50-inch Smart TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

Does Heiss Hotel By Jalo have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–8:00 PM.

How much does it cost to stay at Heiss Hotel By Jalo?

As of Mar 23, 2026, prices found for a 1-night stay for 2 adults at Heiss Hotel By Jalo on Apr 13, 2026 start from CA $114, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Heiss Hotel By Jalo pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 200000 per accommodation, per stay.

How much is parking?

Heiss Hotel By Jalo doesn't offer parking.

What time is check-in at Heiss Hotel By Jalo?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Heiss Hotel By Jalo?

Check-out is at noon.

Where is Heiss Hotel By Jalo located?

Located in El Poblado, this hotel is within a 10-minute walk of Monterrey Comercial Mall and Poblado Park. The Dancer's Park and Linear Park President are also within 15 minutes. Poblado Station is 11 minutes by foot and Industriales Station is 25 minutes.

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Reviews

Heiss Hotel By Jalo Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 965 out of 1306 reviews
Rating 8 - Good. 192 out of 1306 reviews
Rating 6 - Okay. 82 out of 1306 reviews
Rating 4 - Poor. 29 out of 1306 reviews
Rating 2 - Terrible. 38 out of 1306 reviews

Reviews

Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything and staff is friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Great place to stay staff was amazing very nice area!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Yesenia Maldonado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, the view from balcony amazing, nice staff, pool beautiful in the terrace which amazing view and breakfast delicious.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with awesome view
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

madelyn

Liked: Cleanliness, amenities, property conditions & facilities
Great location and lots of restaurant near by
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management and clean property rooms kind of small.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Edmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , nice location 4 pm isn't the usual time for cleaning rooms but everything else was good .
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Luis A

Liked: Cleanliness, staff & service
Heiss Hotel is beautiful hotel located in a quieter part of El Poblado but within walking distance of great restaurants and parks. The Hotel itself has a coffee shop, 2 restaurants, a rooftop bar, spa, health bar and a palates/yoga studio. Rooms are clean and staff is extremely friendly and help full. I would highly recommend this hotel to any of my friends and family.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service in all aspects of the Hotel.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Josue

Liked: Cleanliness, property conditions & facilities
Clean rooms, comfortable bed, great staff, top location!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room. Great amenities. Amazing breakfast with breathtaking views of the city
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, staff was very helpful, location was convenient for walking to local areas, as well as easy pickup and drop off for Ubers and Tours. Nice selection of food from small breakfast items, to breakfast on the roof with a memorable view, and two restaurants with bars, on the ground level. Lastly, if you’re looking for a large room, make sure to book one with a balcony or double balcony. The rooms are small but we were there to sightsee and were out all day so it was fine for our agenda. I highly recommend this property.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, great location close to the san jose iglesia where a lot of tours start. Super nice employees. A bit loud but there’s some earplugs in the room.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
The staff amazing I feel in family
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place great staff. Plenty of restaurants for lunch
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Abdallatif

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay at The Heiss Hotel. Modern, clean, and excellent service. The 10th-floor balcony has an amazing view and was one of my favorite parts of the stay. Great location and very comfortable rooms. Highly recommended!
Stayed 9 nights in Jan 2026
Verified

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Housekeeping was amazing. Always changed towels and cleaned it very nice each day. Staff was accommodating. Pool staff was also very great. Only downside I have was that rooms were tight, and the bed was quite uncomfortable. Otherwise, everything else was amazing. Those views are to die for.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the hotels facilities (rooms, pool, gym, bar and restaurant so) are new and in great condition.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jamson

Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe hotel. The staff were friendly and the breakfast was better than expected.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

jordan

Liked: Cleanliness, amenities
Room spotless, staff was very helpful and friendly
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Cameil

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and the place was overall comfortable.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and cozy
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, great food ,.clean, great staff. Loved it.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

ERICH

Liked: Cleanliness, amenities, property conditions & facilities
Good price for what I got. Rooms are small, but big enough for 1 person. Great location!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, if small. once instance there were loud people next room, but the staff discreetly told them to be quiet after I notified them. The gym was good enough to get my workout requirements met.
Stayed 10 nights in Feb 2026