2 piscines intérieures, piscine extérieure en saison, chaises longues
Vérifier la disponibilité

Massanutten Resort – Avis

2.5 out of 5
Massanutten Resort
1822 Resort Dr, McGaheysville, VA

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 134 avis sur 310." "
Note de 8 – Bien, d’après 92 avis sur 310." "
Note de 6 – Acceptable, d’après 51 avis sur 310." "
Note de 4 – Médiocre, d’après 13 avis sur 310." "
Note de 2 – Terrible, d’après 20 avis sur 310." "

8,4/10

Propreté

8,4/10

Service et personnel

8,6/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Keisha Naledi

Points forts : Propreté
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Evan

Great resort for a good price
Séjour de 1 nuit en mai 2024
Lori a répondu le 27 mai 2024
Evan, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 – Acceptable

Erica

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Lori a répondu le 27 mai 2024
Erica, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 – Excellent

Paula

Points forts : Propreté, commodités et état et installations de l’hébergement.
Great accommodations
Séjour de 1 nuit en mai 2024
Lori a répondu le 24 mai 2024
Paula, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 – Acceptable

Abby

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Our hotel room looked like it had seen better days. The furniture was a little roughed up, we had to kill a few bugs in the room, and there was a strange smell to the room itself (mildew? stinky feet?). However, the shower was very clean and the room was fairly big compared to most hotels.
Séjour de 2 nuits en mai 2024
Lori a répondu le 23 mai 2024
Hi Abby, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We will reach out to the correct department with the issues you've listed. We hope you come and stay with us again!

8/10 – Bien

Jung

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was well maintained and clean and we enjoyed the time there.
Séjour de 2 nuits en mai 2024
Lori a répondu le 23 mai 2024
Jung, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Cindy

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Very, very nice facilities and property.
Séjour de 2 nuits en mai 2024
Lori a répondu le 22 mai 2024
Cindy, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 – Acceptable

jaria

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
Customer service is awesome. Hotel is dated, similar to a motel. It is also far from the lobby. They offered breakfast at the lobby at 830am for a presentation but again was not on walking distance. It is a beautiful large area the resort resides on.
Séjour de 2 nuits en mai 2024
Lori a répondu le 21 mai 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 – Excellent

Calvin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, quiet, excellent staff all around.
Séjour de 2 nuits en mai 2024
Lori a répondu le 20 mai 2024
Hi Calvin, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

4/10 – Médiocre

chen-shi

Voyage en groupe
Points faibles : Service et personnel
Not very good experience in check in. Instructions to hotel room is not clear.
Séjour de 1 nuit en mai 2024
Lori a répondu le 17 mai 2024
We are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We will reach out to the correct department and let them know of your concerns. We truly hope you will stay with us again.

8/10 – Bien

Kim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stayed for my son’s JMU graduation. A quick 20 minutes away. Stayed in a townhouse. Spaces and very clean. Very nice location
Séjour de 2 nuits en mai 2024
Lori a répondu le 13 mai 2024
Kim, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 – Acceptable

Richard

Voyage de couple
Points forts : Propreté
The surrounding of the area was clean and quiet veryi enjoying but definitely could of done a better job on the inside of the house inside with having an actual stove top to cook onț ,shower could of been bigger verbally I’d say the stay was a 6.5
Séjour de 2 nuits en mai 2024
Lori a répondu le 8 mai 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Veronica

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We traveled here in May 2024. This is a great place to stay. The room was clean and beautiful as pictured. My family and I would stay here again. The room felt safe and in a good area with regular security patrols. PROS: This is a resort with lots of fun amenities to explore when you are there at the right time of the year. The room was very nice and clean and we had plenty of pillows and everything we would need for an extended stay. There are restaurants and shopping in the area if you don't want to remain at the resort. The area is beautiful to explore. CONS: I had picked the room wanting a private outdoor space for us as was pictured. However, if you are on the first floor with a king suite on Gemstone Dr the outdoor space had no privacy as it was on the same level as everyone out biking and walking and grilling or sitting in the picnic tables outside, so be sure to specify you want an upper floor if that matters to you. The outdoor pool wasn't open yet at the time we stayed and the indoor pool was too full to use when we tried. I expect that once the outdoor pool is open then that will not be an issue. We used the spa tub in our room and it was great except for there was hair stuck in the jet from a previous user. It was hard to see until we turned on the jets and it shot out, so it was likely easily missed by the cleaning staff because the room was immaculate otherwise.
Séjour de 2 nuits en mai 2024
Lori a répondu le 6 mai 2024
Veronica, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 – Acceptable

Samuel

Voyage de couple
Points forts : Service et personnel, commodités
I liked the uniqueness of the facility. It was a pretty big place with great people. I will say that the facility is very dated and dont exactly match the pictures on the internet. It's time for an update guys ! The tv is too small, the tv was broke, there were stains on the couch.
Séjour de 2 nuits en mai 2024
Lori a répondu le 10 mai 2024
Samuel, thank you for your review and we will reach out to the correct departments with your concerns. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Rose

Voyage de couple
I would like more information about amenities
Séjour de 2 nuits en avril 2024
Lori a répondu le 6 mai 2024
Hi Rose, you can always visit our website. You should be able to view everything from there. While onsite, you can always reach out to the Front Desk with any questions you may have. Thanks for staying with us at Massanutten Resort and we hope you come stay with us again!

8/10 – Bien

Sung

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A lot of activities
Séjour de 1 nuit en mai 2024
Lori a répondu le 6 mai 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Henry

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and the staff was great. The room was a bit dated but a good value for money.
Séjour de 3 nuits en avril 2024
Lori a répondu le 1 mai 2024
Henry, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Thomas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Lori a répondu le 1 mai 2024
Thomas, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

lauren

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We always love staying at Massanutten. This place was perfect for the 2 of us. Very clean and close to everything. My only complaint, was there was a lpud noise throughout the night coming from a locked closet. I thought it was the air conditioner, but afyer turning it off, realized it wasnt. Needless to say, my daughter and i were awakened at 4 am...
Séjour de 2 nuits en avril 2024
Lori a répondu le 29 avr. 2024
Lauren, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We will reach out to the correct department and let them know of your concerns. We hope you come and stay with us again!

10/10 – Excellent

Ann

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice resort
Séjour de 2 nuits en avril 2024
Lori a répondu le 29 avr. 2024
Ann, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 – Acceptable

Tamika

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked that the property was clean, quiet and had everything needed to stay long term, including free laundry facilities. With that said, some of the activities listed by the resort at check-in were unavailable and others were canceled. Additionally, the suits, while well kept reflected age.
Séjour de 4 nuits en avril 2024
Lori a répondu le 29 avr. 2024
Tamika, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 – Excellent

Wuerner

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Lori a répondu le 25 avr. 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

marilyn

Points forts : État et installations de l’hébergement
Free washer and dryers for guests
Séjour de 3 nuits en avril 2024
Lori a répondu le 24 avr. 2024
Marilyn, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Robert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Boogie resort with any activity to do.
Séjour de 1 nuit en avril 2024
Lori a répondu le 22 avr. 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again

2/10 – Terrible

Jenine

Voyage en famille
Points faibles : Commodités
The property was nice.
Séjour de 2 nuits en avril 2024
Lori a répondu le 22 avr. 2024
Jenine, we are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We truly hope you will stay with us again.

6/10 – Acceptable

Artur, Holly Springs

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté
Points faibles : Commodités
It was as ok for two nights, but pricey. Also they tried to sell us their timeshare
Séjour de 2 nuits en janvier 2024
Lori a répondu le 22 avr. 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 – Excellent

Mohammad

Points forts : Propreté, service et personnel
Overall great place to stay. This resorts need lots of innovation. Old fashioned
Séjour de 2 nuits en avril 2024
Lori a répondu le 15 avr. 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 – Acceptable

Christopher

The area is beautiful. The staff were helpful. Sadly the accommodation is ageing and needs some TLC. The electric circuit tripped off if we tried to make use of the kitchenette to make a meal. Would still like to come back, but some improvements is needed.
Séjour de 2 nuits en avril 2024
Lori a répondu le 15 avr. 2024
Hi Christopher, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We are currently in the process of updating all of our condos. We hope you come and stay with us again in one of the refurbished condos!

10/10 – Excellent

Barb

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Lori a répondu le 15 avr. 2024
Barb, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Selina

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté
Okay the other button doesn’t work. The room was definitely substandard for a resort. If these rooms were to help me to consider purchasing at this resort I would not. These rooms should be nicely done to encourage occupancy of the other family designed places. Staying at a Hilton or Marriott would have been nicer rooms to stay.
Séjour de 2 nuits en avril 2024
Lori a répondu le 15 avr. 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We are currently refurbishing all of our condos and we hope you will come and stay with us again!

10/10 – Excellent

Dianne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very hospitable staff, my room had a jacuzzi tub in the master bedroom, there were so many activities to choose from each day and a very peaceful, beautiful environment.
Séjour de 3 nuits en avril 2024
Lori a répondu le 11 avr. 2024
Dianne, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Kesha

Voyage en famille
Points forts : Service et personnel
While checking in, there were four people working the desk, but not one acknowledged us, and they were gossiping about a new hire when we finally made it to the check-in counter the lady that checked us in Oude on about the new hire and how she was so dippy. The bathrooms and our room is in much need of a makeover
Séjour de 2 nuits en avril 2024
Lori a répondu le 9 avr. 2024
Hello Kesha, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We strive to provide exceptional service to all our guests and will follow up with your Front Desk concerns. We hope you come and stay with us again!

8/10 – Bien

Sierra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed the scenery and the activity options. We got to check out tennis rackets, a basketball, play in the arcade (including pool), and do the rock climbing wall. The staff were also very pleasant everywhere we went. Although they had many options, several things weren’t available to us without us having prior knowledge. For example, during check in we agreed to go to attend breakfast and “take a survey so they can see how they are doing”. In exchange, we got an Ultimate Pass for the Adventure Park, which included ziplining. When we went the next day, zip lining was closed due to being understaffed. It was irritating, but I accepted it. We then tried to book the escape room and it would only allow us to book one person, so that was also out of the question. When we did get to the “survey” (which we knew was gonna be the typical timeshare talk), it was supposed to be 2 hours and turned into 3 hours.
Séjour de 3 nuits en mars 2024
Lori a répondu le 9 avr. 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We strive to provide exceptional service to all our guests and we will certainly follow up with the correct departments and issues you listed. We hope you come and stay with us again!

6/10 – Acceptable

Shadonna

Voyage en famille
Points forts : Propreté, service et personnel
First time staying in the hotels. Never again, clean but needs major updating. Felt like I stepped into 1998.
Séjour de 1 nuit en avril 2024
Lori a répondu le 8 avr. 2024
Shadonna, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

4/10 – Médiocre

Britteney

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté
First and foremost, i will admit that we did stay here during the off-season, which really limited our options as far as entertainment opportunities went. With that being said i will leave that portion alone. The cleanliness though should never be an issue no matter the season. On top of the cabinets and counters were filthy even to look at. Obviously this really stressed me out in terms of trusting the cleanliness throughout the rest of the condo which lead me to sleep on top of the covers (which was fine because we had no fan in the bedroom). The fan was not the only thing missing in the bedroom though because the door to the bedroom also had no lock on it! I am assuming every room is not identical because this place came highly recommended by family, but i certainly did not have a similar experience.
Séjour de 2 nuits en avril 2024
Lori a répondu le 8 avr. 2024
Britteney, we are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We truly hope you will stay with us again.

6/10 – Acceptable

vilma

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
I stayed in hotel 4. It looked very 1 star. My shower curtain was stained and the corners looked molded. My AC unit hardly cooled.
Séjour de 4 nuits en avril 2024
Lori a répondu le 8 avr. 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 – Excellent

Youreen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice for a Family Vacation. The unit we stayed in was nice, full kitchen if you don’t mind cooking on vacatIon, nice view from our balcony, bathroom was clean, there is jacuzzi in the bedroom which I got excited about but it wasn’t working. Overall the experience was great even though we had to drive to get to the water park. Will go again with more Family members.
Séjour de 2 nuits en mars 2024
Lori a répondu le 5 avr. 2024
Youreen, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 – Excellent

Debbie, Luray

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Lori a répondu le 8 avr. 2024
Debbie, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

2/10 – Terrible

Alan

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Lori a répondu le 5 avr. 2024
Alan, we are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We truly hope you will stay with us again.

10/10 – Excellent

Shaina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place for the kids
Séjour de 2 nuits en mars 2024
Lori a répondu le 1 avr. 2024
Hello Shaina, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 – Excellent

Georgina

Séjour de 2 nuits en mars 2024
Lori a répondu le 22 avr. 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

courtenay

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Well, you might stop at their local restaurant which is at the bottom of the hill, called thunderbird. Which seems like the restaurant in the horror movie you stop at before all the action starts! Aside from that the homefries weren't all that bad. Not much was going on during my stay, most things seemed closed or booked solid. 😕 The veiw and the fresh air and the Waterpark was awesome! The accommodation weren't all that bad either. Just might visit again!
Séjour de 2 nuits en mars 2024
Lori a répondu le 1 avr. 2024
Hello Courtenay, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

kavya

Voyage en famille avec de jeunes enfants
Points forts : Commodités
Off season for a very reasonable price. Kids had fund with the activities and we enjoyed the nature as well. Rooms were spacious clean and check in was easy. Would come again
Séjour de 2 nuits en mars 2024
Sarah a répondu le 29 mars 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Sylvia

Séjour de 3 nuits en mars 2024
Lori a répondu le 16 avr. 2024
Sylvia, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Rowena

Voyage en famille
Points forts : Propreté, service et personnel
The place is beautiful and quiet.
Séjour de 1 nuit en mars 2024
Lori a répondu le 26 mars 2024
Rowena, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 – Excellent

Pramarchta

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Unit was good
Séjour de 1 nuit en décembre 2023
Lori a répondu le 25 mars 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 – Excellent

Michel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pretty amazing place to stay. I had a really good time there. The staff is professional and very friendly. The choices of activities are just mind blowing. Great place for family vacations or just escape the every routine.
Séjour de 2 nuits en mars 2024
Lori a répondu le 19 mars 2024
Michel, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 – Bien

Chrystal

Séjour de 2 nuits en mars 2024
Lori a répondu le 8 avr. 2024
Chrystal, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 – Acceptable

Tutor

Séjour de 1 nuit en mars 2024
Lori a répondu le 4 avr. 2024
Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 – Excellent

Chandra, Willingboro

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property appeared to be kept up well in most areas, but the staff could be a little more polite. I was there to spend time with my brother and his family, who are owners, and to check out the place on my own without a sales pitch. However, the woman at the sales desk was pretty rude when I declined the tour for that particular stay. I paid to stay there. It was not a promotional stay and her attitude was not very conducive for creating potential interest in ownership. My kids loved the place, but I'm hesitant to consider it now. It seems like you just want the money and not even attempt have customers feel welcomed.
Séjour de 2 nuits en mars 2024
Lori a répondu le 5 mars 2024
Chandra, Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We are sorry you were treated rudely by an associate. We will be sure to address this complaint with the correct department. Thank you and we hope you come and stay with us again!