We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. We are very sorry about the satins on the towels! We use a commercial laundry, and occasionally this can happen. When it does we are happy to send staff to remake the beds with fresh sheets or replace towels with fresh ones (we can then return the effected linens to the laundry for a refund ourselves). Commercial laundry is the only part of our business we have to outsource, and although we don't directly control their service, we have high standards and would never expect a guest to tolerate hair in linens. If this happens to you, please let us know right away so we can immediately correct it. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks for your feedback about the toilets. We will make the property owner aware of your concerns. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Hi Daniel, thanks for your stay. We apologize that the patio chairs were dirty. If you visit with us in the future, please let us know right away if anything isn't to your satisfaction and we'll try to fix it quickly.

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. The cost of linens and supplies is covered in our fixed cleaning fee. This is disclosed to guests in the pre-booking guest contract that must be signed before completing booking. It is also pointed out to guests in the check-in instructions, pre-arrival and in the blue guest binder located in the unit itself. As explained throughout those various places, units are stocked with clean bed linens on the beds, and a bagged set (under side table or in closet) for the pull out sofa. 1 bath towel per person (based on the group/party size reported). 2 hand towels, 2 washcloths, and 1 shower mat (except half baths) per bathroom. 1 travel size each of: beauty bar, shampoo, conditioner, body lotion, and body wash, & 3-4 rolls of toilet paper per bathroom. 2-3 rolls of paper towels, 1 new sponge, 10 dishwasher pods, 2 dish towels, 2 4-cup coffee packets, 2 tissue boxes. 10 laundry pods (if laundry is equipped in-unit). Fire starters, lighter and long matches (if equipped with wood burner). Additional cleaning services and supplies are available for order from our Housekeeping Department. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!