Piscine extérieure, accès possible de 10 h à 19 h, parasols

Hotel Es Molí – Avis

4 out of 5
Hotel Es Molí
Carretera Valldemossa-Deia, s/n, Deià, Mallorca

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 184 avis sur 255." "
Note de 8 – Bien, d’après 54 avis sur 255." "
Note de 6 – Acceptable, d’après 14 avis sur 255." "
Note de 4 – Médiocre, d’après 2 avis sur 255." "
Note de 2 – Terrible, d’après 1 avis sur 255." "

9,4/10

Propreté

9,2/10

Service et personnel

9,6/10

Commodités

9,2/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

ISABELLE, VITROLLES

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel magnifique tres bon accueil chambre superbe avec tout confort peignoir,seche cheveux,parapluie, Tres bon petit dejeuner Tres calme
Séjour de 2 nuits en avril 2024
Agustín Risco, Directeur général a répondu le 25 avr. 2024
Chère Isabelle,Merci d'avoir pris le temps de partager vos impressions.Nous sommes heureux que vous ayez apprécié la qualité de votre chambre, équipée pour votre confort ainsi que la tranquillité de notre établissement. C'est un bonheur de savoir que notre petit déjeuner a su répondre à vos attentes et que le service fourni par notre équipe ait contribué à rendre votre séjour inoubliable.Nous espérons avoir le plaisir de vous accueillir de nouveau.Cordialement,Agustín Risco, Directeur général

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Magnifique établissement où le client se sent vraiment comme à la maison. L'hôtel est situé dans un parc splendide avec une grande piscine. Vous pouvez toujours trouver un coin au calme sur les différentes petites terrasses. Le buffet du petit déjeuner est vraiment superbe. Fruits à profusion. Arrêt de bus au pie de l'hôtel. Très pratique pour visiter Valldemossa, Soller ou Palma.
Séjour de 5 nuits en mai 2019
Agustín Risco, Directeur général a répondu le 18 mai 2019
Cher hôte, Merci pour la rédaction de cet aimable commentaire à propos de l'hôtel Es Molí, Deià. Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement. Nous nous réjouissons que vous ayez pu profiter de nos jardins splendides avec la grande piscine à l'eau de source, les terrasses, la qualité du petit-déjeuner et la qualité de service de notre équipe. Merci encore pour la bonne note et à bientôt parmi nous. Cordialement, Agustín Risco, Directeur général

10/10 – Excellent

Jacques

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2017

10/10 – Excellent

Linda, Mougins

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Es moli for the perfect holiday !
This was my second Es moli experience. All the ingredients are present for the perfect holiday. Beautiful location and friendly atmosphere.
Hotel Es moli
Pool Es moli
Paradise !
Beach Es moli

10/10 – Excellent

danielle, Marseille

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
paradis
Un hôtel plus que merveilleux. Une vue à couper le souffle. Magnifique séjour.

10/10 – Excellent

patrick, Doussard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
JE RECOMMANDE !
Accueil très chaleureux et efficace: tout le personnel fait son possible pour répondre aux attentes du client. Hospitalité généreuse: une bouteille offerte pour mon anniversaire... (Muchas gracias !!!) Chambre spacieuse et très propre.Literie exceptionnelle. Environnement magique: jardins, piscine... Petits déjeuners excellents;

10/10 – Excellent

danielle, marseille

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
sublime
Magnifique hotel. Lieu feerique. Rien a redire tt etait parfait

8/10 – Bien

Nath, idf

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Hôtel, restaurant et jardins de qualité
Nous garderons un magnifique souvenir de cet hôtel, la chambre avec balcon était parfaite. La surprise a été totale quand nous avons découvert le parc, les jardins, immenses, où vous trouverez des arbres de toutes sortes, gigantesques et des fleurs magnifiques, de quoi y rester des heures...le restaurant était de qualité, avec un personnel très agréable. Petit bémol, à l'accueil, personne ne parle français, Tout n'est prévu que pour nos voisins les Allemands.

10/10 – Excellent

DPH, MULHOUSE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
excellent hôtel sous tous rapports
personnel avenant, cadre extérieur et intérieur très agréable, cuisine, chambres petits déjeuners de qualité, prestations nombreuses, vue superbe et navette pour aller à la plage privée.

6/10 – Acceptable

Louch, Nice, France

Points forts : Propreté, service et personnel
Es Moli : plage privée superbe
Les chambres ne sont pas super bien décorées, c'est un peu kitsch, et ça ne justifie pas le prix très élevé de la nuit. La plage privée est sublime, la piscine est belle et on mange bien. Deia et ses environs est un endroit superbe, un petit paradis sur terre.

10/10 – Excellent

Mahya

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really beautiful hotel situated in the middle of the mountains. Breakfast was very good, the beds were so comfortable and the pool was amazing. The staff were friendly overall. My only suggestion is to have some water at reception like most hotels do (as they do not place new water bottles in the room on a daily basis, which I expected considering the price). I hope to visit again one day!
Séjour de 7 nuits en mai 2024
Agustín Risco, General Manager a répondu le 13 mai 2024
Dear Mahya,We appreciate that you took the time to share your experience with us.It is delightful to hear that you found our location nestled in the mountains to be beautiful, and that the comfort of our beds, the quality of our pool and our friendly staff contributed to a memorable stay. Your feedback concerning water bottles will be taken into consideration.Thank you once again for your positive remarks. Es Molí is committed to creating an oasis where guests can fully relax and immerse themselves in the natural beauty of Deià.We do hope that we will be able to welcome you back soon. Best regards,Agustín Risco, General Manager

10/10 – Excellent

Jasmin Lioba

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Grandiose Aussicht vom Balkon auf die wunderschöne Umgebung
Séjour de 3 nuits en avril 2024
Agustín Risco, Hoteldirektor a répondu le 29 avr. 2024
Sehr geehrte Jasmin Lioba,vielen Dank für den sehr positiven Erfahrungsbericht zu unserem Hotel!Die Zufriedenheit unserer Gäste liegt uns sehr am Herzen, und wir freuen uns, dass wir Ihren Erwartungen gerecht werden konnten.Sehr gern würden wir Sie bald wieder bei uns begrüßen.Beste Grüße aus Deià,Agustín Risco, Hoteldirektor

10/10 – Excellent

kate

Séjour de 3 nuits en avril 2024
Agustín Risco, General Manager a répondu le 13 mai 2024
Dear Kate,We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Looking forward to welcoming you back for another memorable stay in the future,Agustín Risco, General Manager

10/10 – Excellent

Kristin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sehr schön angelegt, tolle Gärten, super Lage, tolle Sicht, Tennis- und Tischtennisplatz,
Séjour de 7 nuits en avril 2024
Agustín Risco, Hoteldirektor a répondu le 17 avr. 2024
Liebe Kristin,vielen Dank für Ihr positives Feedback!Das Wohl unserer Gäste liegt uns am Herzen und wir freuen uns, dass Sie unser schönes Hotel sehr genossen haben.Wir hoffen, dass Sie uns auch in Zukunft wieder besuchen werden.Freundliche Grüße aus Deià,Agustín Risco, Hoteldirektor

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful Hotel
Although we only stayed for one night, we enjoyed our stay very much. Our room was especially nice with a nice size balcony, the grounds are beautiful and the staff very accommodating. Highly recommend.
Séjour de 1 nuit en octobre 2023
Agustín Risco, General Manager a répondu le 23 oct. 2023
Dear Guest,Thank you for reviewing your recent experience.We are delighted to hear that you enjoyed your stay, especially the beautiful room with a nice size balcony. Our hotel takes pride in offering stunning views and well-maintained grounds, and we are glad that you found our staff to be accommodating.We truly appreciate your high recommendation and kind words.We look forward to welcoming you again. Best wishes,

10/10 – Excellent

Terry

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Exceptional property! Excellent staff.
Séjour de 6 nuits en octobre 2023
Agustín Risco, General Manager a répondu le 16 oct. 2023
Dear Terry,Thank you for your positive feedback.We are thrilled to hear that you found our property exceptional and appreciated the excellent service provided by our staff. It's always a pleasure to know that our guests have a memorable experience with us.We look forward to welcoming you back to our hotel in the future. Kind regards,Agustín Risco, General Manager

6/10 – Acceptable

Devin

Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
Agustín Risco, General Manager a répondu le 22 août 2023
Dear Devin,Thank you for taking the time to review your recent stay.We are sorry that your time with us did not exceed your expectations and regret that you did not tell us a bit more about the issues which you may have faced. We endeavour to provide an excellent standard for all our guests. Please make us aware of any concerns at the time, so that we may take the appropriate action.We hope to welcome you back. Best wishes,Agustín Risco, General Manager

10/10 – Excellent

John Hugh

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Absolute gem. Highly recommend.
Séjour de 1 nuit en juillet 2023
Agustín Risco, General Manager a répondu le 25 juill. 2023
Dear John,Thank you for positively reviewing your visit.Our Es Moli family works hard to provide a memorable experience for our guests, and it's always rewarding to receive such positive feedback.Your kind recommendation is greatly appreciated.Thank you once again for your kind words, and we look forward to seeing you soon. Best regards,Agustín Risco, General Manager

10/10 – Excellent

Laura

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful hotel, lovely, warm staff and less than a 10 minute walk to Deià centre.
Séjour de 3 nuits en mai 2023
Agustín Risco, General Manager a répondu le 24 mai 2023
Dear Laura,Thank you for your positive feedback.We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back on a future occasion. Best wishes,Agustín Risco, General Manager

10/10 – Excellent

Laurie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2023
Agustín Risco, General Manager a répondu le 15 mai 2023
Dear Laurie,Thank you for your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future visit.Kind regards,Agustín Risco, General Manager

10/10 – Excellent

Sandra

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en avril 2023
Agustín Risco, General Manager a répondu le 12 avr. 2023
Kære Sandra,tak fordi du tog tid til at anmelde dit ophold på hotel Es Molí.Vi er glade for at høre, at du nød dit ophold her på Es Molí og at servicen var tilfredsstillende.Vi ser frem til at få lov at åbne dørene for dig igen en anden gang.Agustín Risco, General Manager

6/10 – Acceptable

Jibran

Voyage en groupe
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en octobre 2022
Agustín Risco, General Manager a répondu le 3 nov. 2022
Dear Guest,Thank you for rating your recent stay.We are sorry that not everything was to your satisfaction.We would certainly like to learn more about that in a private message.We look forward to welcoming you back. Best regards,Agustín Risco, General Manager

10/10 – Excellent

Lizbeth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What an oasis ! Beautiful grounds, comfy beds and room. Staff was very pleasant and accommodating
Séjour de 1 nuit en octobre 2022
Agustín Risco, General Manager a répondu le 26 oct. 2022
Dear Lizbeth,Thank you for such a positive review of your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback about our team members.We look forward to welcoming you back.Kind regards,Agustín Risco, General Manager

10/10 – Excellent

Victor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A very good choice
Excellent personell. Excellent breakfast. Very good location. We had a room facing the front with a balcony and a wonderful view of the valley. Reasonably price. Would stay another time.
Séjour de 3 nuits en octobre 2022
Agustín Risco, General Manager a répondu le 24 oct. 2022
Dear Victor,Thank you for this great review.We are delighted to hear that you had a memorable experience with us and you found our location convenient. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to welcoming you again. Best wishes,Agustín Risco, General Manager

10/10 – Excellent

Andrew

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Th property is well located, has a stunning view of the town and mountain. It is clean, friendly, helpful, well serviced and simply beautiful. The staff were no only friendly and attentive they were genuinely hard working and dedicated.
Séjour de 2 nuits en octobre 2022
Agustín Risco, General Manager a répondu le 20 oct. 2022
Dear Andrew,Thank you for your review.We are thrilled to read that everything was to your satisfaction! We especially appreciate your kind mention of our team members who work hard to ensure that every guest has the best experience possible. This will inspire us all to keep up the good work.We look forward to welcoming you again. Best wishes,Agustín Risco, General Manager

10/10 – Excellent

Anne-Sophie

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful garden and views
Dejligt hotel med meget venligt personale. Værelserne lidt utidssvarende, men meget pæne og rene. Lækker morgenmad. Meget smuk have og beliggenhed.
Séjour de 1 nuit en octobre 2022
Agustín Risco, General Manager a répondu le 17 oct. 2022
Kære Anne-Sophie Tak fordi du tog tid til at anmelde dit ophold på hotel Es Molí.Det er til stor glæde for os at modtage din anmeldelse, og vi er meget begejstrede over, at du havde et fortrinligt ophold, samt at du fremhæver vores personale, beliggenhed og morgenmad. Vi håber, du lyst til at vende tilbage.Det vil naturligvis altid glæde os at byde dig velkommen tilbage en anden gang.Agustín Risco, General Manager

10/10 – Excellent

Steen Axel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en octobre 2022
Agustín Risco, General Manager a répondu le 14 oct. 2022
Dear Axel,We are grateful for this maximum rating of your recent stay.We are delighted you had a great stay.Best regards,Agustín Risco, General Manager

10/10 – Excellent

Lesley

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Time to relax and recharge
Came away for a long weekend , Es Moli fitted the bill. The staff are really helpful and clearly want you to enjoy your stay , nothing too much trouble
Séjour de 4 nuits en octobre 2022
Agustín Risco, General Manager a répondu le 13 oct. 2022
Dear Lesley,Please accept our thanks for your kind review regarding your stay.We are thrilled that you had a pleasant experience with us. Our dedicated team strives to provide top notch service and ensure quality facilities, and it is very rewarding to read that you were satisfied in this regard. Such positive feedback encourages us to continue with our efforts to uphold our high standards. Thank you once again.We all look forward to welcoming you back in the future.Kind regards,Agustín Risco, General Manager

10/10 – Excellent

Jorge

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The private beach was a nice surprise.
Séjour de 3 nuits en septembre 2022
Agustín Risco, General Manager a répondu le 25 sept. 2022
Dear Jorge,Thank you for your review.We are pleased that you had a great stay and appreciated our strategic location.The Es Moli family looks forward to welcoming you on your next stay!Best regards,Agustín Risco, General Manager

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en août 2022
Agustín Risco, General Manager a répondu le 31 août 2022
Dear Sarah,Thanks for your high rating of our hotel.We are glad your stay was perfect.Thank you again.We look forward to the pleasure of seeing you again in the future. Kind regards,Agustín Risco, General Manager

2/10 – Terrible

Abdulaziz

Voyage en groupe
Points faibles : Propreté, service et personnel et confort de la chambre.
Séjour de 4 nuits en juillet 2022
Agustín Risco, General Manager a répondu le 4 août 2022
Dear Abdulaziz, We acknowledge with thanks your rating about your recent stay. We are sorry your stay was not to your liking. We would certainly like to know how we could have improved your experience Best regards, Agustín Risco, General Manager

10/10 – Excellent

Werner

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Freundliches Personal guter Service schöner Pool Herrlicher Garten
Séjour de 5 nuits en juillet 2022
Agustín Risco, Hoteldirektor a répondu le 1 août 2022
Sehr geehrter Werner, vielen Dank für Ihre sehr gute Bewertung! Wir freuen uns insbesondere über Ihr großes Lob an unser Team. Gern wären wir auch in Zukunft wieder Ihre Gastgeber! Freundliche Grüße, Agustín Risco, Hoteldirektor

10/10 – Excellent

Carsten Horn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en juillet 2022
Agustín Risco, General Manager a répondu le 25 juill. 2022
Dear Carsten, Many thanks for this high rating. We are delighted you had a great stay. Thank you again. We hope to welcome you back for a return visit, Best regards, Agustín Risco, General Manager

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Vi
Séjour de 3 nuits en juillet 2022
Agustín Risco, General Manager a répondu le 25 juill. 2022
Dear Guest, Thank you for this review of your time at our hotel. It would be a pleasure to welcome you back on another occasion. Best wishes, Agustín Risco, General Manager

10/10 – Excellent

Lindsey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My husband and I traveled to Deia for our honeymoon and had an amazing stay at Hotel es Moli! The hotel itself is beautiful, clean and has great amenities - a giant pool, a botanical garden, restaurants with great food, a gym, free breakfast and our favorite which really made the stay incredible - a private cove! They provide transportation to and from the private cove and there's a restaurant where you can eat lunch and drink! Getting a taxi in Deia is hard, so if you don't have a car it would have been hard to get to a beach on your own, so having this cove w/ transportation really puts Hotel Es Moli above the rest. We went twice in our 4 day stay because we loved it so much. The hotel is also an ~8 min walk from the town of Deia, where you can shop, eat and drink which was awesome. The staff is also great, and will do anything for you to make your stay incredible. They even gave me a pool noodle for the cove since I can’t swim :) Highly recommend Hotel Es Moli for your stay in Deia!
Séjour de 3 nuits en juin 2022
Agustín Risco, General Manager a répondu le 11 juill. 2022
Dear Lindsey, Thank you for sharing this lovely review. We are so pleased you enjoyed your stay with us. It's rewarding to know that our team played their part in making your stay memorable. It would be a pleasure to welcome you again. Best regards, Agustín Risco, General Manager

10/10 – Excellent

Ryan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Two Canadians stayed in Es Moli for our second leg of our trip around Mallorca. This place is a gem! First, THAT POOL (omg)! Pure 1940s European fantasy lying by the giant pool up in the mountains. This alone made the stay for us! Service was quite good, though this was the first spot where we had English/communication issues, albeit only a handful of times. Our room was a bit disappointing as it only had two small windows. I don’t believe Expedia gave the option to choose room types, but I saw other rooms had balconies and when staying in the beautiful mountains of Deya, I definitely would have paid for that! Food was extremely good - the suckling pig in particular has been our top meal of the trip so far. Deya itself is very small but very picturesque. I’m glad we only stayed for 2 nights otherwise boredom may have set in (but this is just me). This place is a gem! I know there’s a higher end hotel in Deya but after seeing it during our walkabout, I’m glad we stayed in Ed Moli - that pool is unforgettable and any additional facilities that the other place may have would go to waste cause for me 2 nights in Deya was the right amount! Again, THAT POOL 😍😍
Séjour de 2 nuits en juin 2022
Agustín Risco, General Manager a répondu le 13 juin 2022
Dear Ryan, Thank you for taking the time to write this detailed review of your recent visit. It is very rewarding to know that you had such an enjoyable stay, and made the most of our pool, your satisfaction means everything to us. We do regret that your room didn't entirely meet your expectations. As we do offer different room categories, please let us know of any preferences when booking or upon arrival so that we may find the room best suited to you. We hope that you will return on a future occasion. Best regards, Agustín Risco, General Manager

10/10 – Excellent

Yvonne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en mai 2022
Agustín Risco, General Manager a répondu le 5 sept. 2022
Dear Yvonne,Thanks for this great rating!We are glad your stay was perfect.We look forward to the pleasure of seeing you again in the future. Kind regards,Agustín Risco, General Manager

4/10 – Médiocre

Voyageur vérifié

Points forts : Confort de la chambre
Points faibles : Service et personnel
Séjour de 3 nuits en mai 2022
Agustín Risco, General Manager a répondu le 18 mai 2022
Dear Guest We acknowledge with thanks your rating about your recent stay. We regret that not everything was to your satisfaction. Any suggestions on how we could improve? Best regards, Agustín Risco, General Manager

10/10 – Excellent

Naceme

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel in Deai. Clean nice rooms, recommend staying in main building where rooms have been remodeled.
Séjour de 2 nuits en avril 2022
Agustín Risco, General Manager a répondu le 3 mai 2022
Dear Naceme, Thank you for taking the time to share your review. The satisfaction of our guests is very important to us, and it is rewarding to receive your positive feedback. We are proud of the high standards we set for ourselves and this inspires us to continue maintaining our facilities to those standards. We look forward to welcoming you back soon. Best regards, Agustín Risco, General Manager

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Séjour de 4 nuits en octobre 2021
Agustín Risco, General Manager a répondu le 28 oct. 2021
Dear Guest We acknowledge with thanks your rating about your recent stay. We are sorry that not everything was to your satisfaction. We would love to know how we could have improved your experience with us. Best regards, Agustín Risco, General Manager

6/10 – Acceptable

Anja

Voyage en famille
Points forts : Propreté
Sie bewegen sich von 4 auf 3 Sterne zu...
Positiv: die wunderschöne Poolanalage und das warme Wasser Negativ: Schlechte Beschilderung; die Gäste suchen und suchen; der geschlossene Fitnessbereich und die nicht vorhandenen Alternativen, wie z.B. Yoga im Freien; die schlechte Koordination beim Essen, ob Frühstück oder Abendessen, es fehlte der Überblick: sehr schlechtes Management. Fazit: für den Preis gibt es genügend andere Hotels mit besserem Service
Séjour de 3 nuits en octobre 2021
Agustín Risco, Hoteldirektor a répondu le 26 oct. 2021
Sehr geehrte Anja, vielen Dank für Ihr Feedback. Es tut uns leid, dass unser Hotel Ihre Erwartungen nicht vollständig erfüllen konnte. Unser Fitnessbereich ist derzeit aufgrund der aktuellen Corona-Lage geschlossen, denn die Sicherheit unserer Gäste und Mitarbeiter hat oberste Priorität. Für Ihre Hinweise zu unserem Service danken wir Ihnen und werden diese in unsere Verbesserungsprozesse einbeziehen. Wir freuen uns, dass Ihnen unser wunderschöner Pool mit dem warmen Quellwasser gut gefallen hat. Gern wären wir wieder einmal Ihre Gastgeber, um Sie von unserem guten Service überzeugen zu können. Mit freundlichen Grüßen, Agustín Risco, Hoteldirektor

8/10 – Bien

Adam

Points forts : Propreté, état et installations de l’hébergement
Good value for Deia
It was great location hotel was good standard rooms were in need of refurbishment
Séjour de 7 nuits en octobre 2021
Agustín Risco, General Manager a répondu le 18 oct. 2021
Dear Adam, Thank you for taking the time to share your review. We are delighted that you appreciated our beautiful surroundings and that you enjoyed our hotel. We are grateful for all feedback as it helps us to continuously review our services. We do hope to be able to welcome you back again. Best wishes, Agustín Risco, General Manager

10/10 – Excellent

Patrik

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2021
Agustín Risco, General Manager a répondu le 14 oct. 2021
Kära Patrik, Vi vill tacka dig för att du betygsatt din senaste vistelse så högt. Det gläder oss att vi uppfyllde dina förväntningar och vi önskar dig varmt välkommen åter. Med vänliga hälsningar, Agustín Risco, General Manager

6/10 – Acceptable

Clare

Voyage en famille
Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel
Tale of two hotels
The hotel has some good points and bad points. The rooms in the original building are outdated, tired not 4* standard. The pool is lovely but not many beds can go around the pool so the option is a side terrace bit. A major plus was their private beach area set in the rocks. The major issue they have is with the service at meal times. Our first evening meal ensured that we would not dine there again. Our first contact with the waiting staff was extremely rude, we booked a reservation but somehow we were not on the list and he was attacking in his insistence we had to booked, I told him several times we had booked. he then looked irritated and hassled and dumped us on a table. We were not explained the menu, no one served us for some time it was not a good smooth service. There are serious management issues with breakfast, the majority of staff are hassled, grumpy and running around. the sitting and cleaning of tables is disorganised and slow, Wanting to sit in a nice spot waiting for them to clear does not go down well, they come across as angry that you can't just sit down anywhere as they are not organised enough to clear tables. The food was delicious but the hotel has serious issues with the dinning area and really need to sort this out as many diners were not happy including myself.
Séjour de 5 nuits en octobre 2021
Agustín Risco, General Manager a répondu le 15 oct. 2021
Dear Clare. We would like to thank you for your comments. Due to protocols, the number of sunbeds and tables have been reduced in order to guarantee social distancing. The maximum number of guests has also been reduced accordingly. Please accept our most sincere apologies for the dinner service, we are aware that on that night there were several issues, and we are working on this so it does not happen again. We understand your position about the breakfast. Breakfast has been an issue for most hotels these past two years. Most have decided to take the easy path and offer a served continental breakfast, but we believed we needed to offer the best option to our guests, so that they did not miss out on anything during their stay. We therefore offer an a la carte Breakfast with many options and which does, internally complicate things a little. All has been adapted and is served at the table. Our staff are very aware to comply with all protocols as they are conscious of how important this is. There are some moments where it may take a little longer and we are very grateful that guests have mostly understood this. Thank you very much for your kind comment about the food. We shall pass your comments on to our Chef and his team. This season we have prioritized our guest´s and staff´s security over giving a “normal” service from which we have all learned a lot and keep on working to improve our services. Hoping to have the chance to welcome you in the not too distant future and show you that your comments were no made in vain. Kind regards, Agustín Risco, General Manager

8/10 – Bien

B

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2021
Agustín Risco, General Manager a répondu le 31 oct. 2021
Dear Guest Thanks for sending us your rating. We are glad that your expectations were met. We would love to know what would have made your stay a perfect one. We hope to welcome you back for a return visit, Best regards,

6/10 – Acceptable

Jette

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Lever ikke op til prisen for en overnatning
Fint hotel, men ringe service. Poolområde liggestole spærret med håndklæder trods forbud. Morgenmad gik helt i koks trods nøje afkrydsning dagen før.
Séjour de 1 nuit en septembre 2021
Agustín Risco, General Manager a répondu le 7 sept. 2021
Kære Jette. Mange tak for anmeldelsen af jeres ophold på vores hotel, Es Molí, og for du valgte at booke hos os. Vi beklager selvfølgelig meget den uheldige situation med morgenmaden, men håber da at problemet blev løst. angående pool området så er det ikke altid nemt at overvåge alting, vi regner med at vores gæster finder det i deres egen interesse at overholde de skrevne regler. Vi forsøger at sørger med største glæde for alle vore gæster, og håber på at få lov at byde dig velkommen tilbage. Agustín Risco, General Manager

10/10 – Excellent

Madeleine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great!
Everything was great! Location of the hotel was great, with only a short walk to restaurants in Deia. Pool and outdoor area was amazing. Will defiantly stay here again if I go back to Déia!
Séjour de 3 nuits en août 2021
Agustín Risco, General Manager a répondu le 31 août 2021
Dear Madeleine, Thank you for sharing this lovely review. We are so pleased you enjoyed your stay and that we will be your top choice whenever visiting Deià. It's great to know that you found our location to be ideal for your requirements and you were able to make the most of our pool. We look forward to welcoming you back soon. Kind regards, Agustín Risco, General Manager

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Es Moli a beautiful property in a breathtaking location. The pool Is one of the nicest I’ve seen at any hotel, and the private beach is spectacular. Staff are attentive. Normally I don’t like to eat dinner at hotels but the outside terrace for dining is lovely and the food is good.
Séjour de 3 nuits en août 2021
Agustín Risco, General Manager a répondu le 20 août 2021
Dear Guest, We are glad to receive such a positive review! We are so pleased you enjoyed your stay and that we were able to meet your expectations. It's great to know that you found our location to be ideal for your requirements and you were able to make the most of our pool. It would be a pleasure to welcome you back on another occasion. Best wishes, Agustín Risco, General Manager

10/10 – Excellent

claus

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
fantastisk hyggeligt hotel med god service og ikke mindst fremragende beliggenhed. Deres private lille beach resort er super fint.
Séjour de 5 nuits en juin 2021
Agustín Risco, General Manager a répondu le 7 juill. 2021
Kære Claus. Tusinde tak for din fine anmeldelse af dit ophold på Es Molí. Dine varme anbefaling glæder os meget og vi takker for de rosende ord om beliggenheden og hotellet. Vi er altid glade for at vide, vores gæster har befundet sig godt hos os. Det vil altid være en glæde at sige velkommen tilbage næste gang, du besøger Deià. Agustín Risco, General Manager

10/10 – Excellent

jos

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2021
Agustín Risco, General Manager a répondu le 7 juin 2021
Dear Jos, Thanks for your high rating of our hotel. We are very pleased you had a perfect stay. We look forward to welcoming you back. Best regards, Agustín Risco, General Manager