Title: URSO Hotel & Spa - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=2198&destination=Madrid%2C+Community+of+Madrid%2C+Spain&selected=5151519&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # URSO Hotel & Spa A sophisticated Madrid retreat where travelers can warm up by the lobby fireplace, take a dip in the indoor pool, or book a rejuvenating spa treatment ## Photo gallery for URSO Hotel & Spa ![Front of property - evening/night - URSO Hotel & Spa (Madrid)](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/1f5b0d79.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/4301ab40-7381-4064-b112-31fbcd1641e3-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Suite, Terrace - URSO Hotel & Spa (Madrid)](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/266e3584.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - URSO Hotel & Spa (Madrid)](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/99d8dbe9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool - URSO Hotel & Spa (Madrid)](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/b7840037.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies URSO Hotel & Spa in central Madrid near Gran Via combines luxury with comfort. Casa Felisa restaurant serves authentic Spanish cuisine, and the spa offers professional massages. Guests appreciate amenities like complimentary in-room WiFi, dry cleaning, and a helpful staff. VIP Access ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Hot tub - Spa - Pet friendly - Free WiFi - Restaurant VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Mar. 14 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=5151519&PinnedHotelID=5151519&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=5151519&PinnedHotelID=5151519&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 15 - Mar. 16](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=5151519&PinnedHotelID=5151519&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=5151519&PinnedHotelID=5151519&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=5151519&PinnedHotelID=5151519&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=5151519&PinnedHotelID=5151519&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=5151519&PinnedHotelID=5151519&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=5151519&PinnedHotelID=5151519&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ### View all photos for Superior Double Room ![Superior Double Room](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/0533fc2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 9.4 Exceptional 9 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Bathrobes Private bathroom - 237 sq ft - Sleeps 2 - 1 King Bed OR 2 Twin Beds ### View all photos for Deluxe Double Room ![Deluxe Double Room](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/ca831f4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Bathrobes Private bathroom - 258 sq ft - Sleeps 2 - 1 King Bed OR 2 Twin Beds ### View all photos for Junior Suite ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/0e26b814.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout drapes/curtains Bathrobes - 431 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed OR 2 Twin Beds ### View all photos for Suite ![Suite](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/93b0d65e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout drapes/curtains - 646 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed OR 2 Twin Beds ### View all photos for Suite, Terrace ![Suite, Terrace](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/266e3584.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Terrace ### Highlights Furnished balcony Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bedroom - City view - 431 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed OR 2 Twin Beds ### View all photos for Junior Suite, Terrace ![Junior Suite, Terrace](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/28df77ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Terrace ### Highlights Furnished balcony Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Bathrobes - City view - 452 sq ft - Sleeps 2 - 1 King Bed OR 2 Twin Beds ### View all photos for Family Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/0e26b814.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Bathrobes Private bathroom Eco-friendly toiletries - Sleeps 4 - 4 Twin Beds ### View all photos for Deluxe Double or Twin Room, Garden View ![Deluxe Double or Twin Room, Garden View](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/8a95cf7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room, Garden View 8.0 Very good 3 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout drapes/curtains Bathrobes - Garden view - 258 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed OR 2 Twin Beds ### View all photos for Junior Double or Twin Room, Garden View ![Junior Double or Twin Room, Garden View](https://images.trvl-media.com/lodging/6000000/5160000/5151600/5151519/69d8f65a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double or Twin Room, Garden View ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout drapes/curtains Bathrobes - Garden view - 431 sq ft - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-URSO-Hotel-Spa.h5151519.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-URSO-Hotel-Spa.h5151519.Hotel-Information) ## About the area Located in Madrid Centro, a neighborhood in Madrid, URSO Hotel & Spa is in the entertainment district and near a metro station. Royal Palace of Madrid and Puerta de Alcalá are notable landmarks, and some of the area's popular attractions include Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Spend some time exploring the area's activities, including golfing. [Visit our Madrid travel guide](https://www.expedia.ca/Madrid.dx178281) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.42677%2C-3.69835&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=9lp_LnnWxmRjcPSyVWbhc_pmiWI=) Mejía Lequerica 8, Madrid, Madrid, 28004 ### What's nearby - ![Plaza de Espana which includes a square or plaza, outdoor art and a city](https://images.trvl-media.com/place/6047907/8c58e7f2-4185-4c0e-bc43-50671e665701.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de España - Princesa 10 min walk \- 0.8 km - ![Gran Via which includes a city, night scenes and street scenes](https://images.trvl-media.com/place/6221074/3c4d20dd-d984-4ef4-9f07-d7e411b8f3bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gran Via 10 min walk \- 0.9 km - ![Plaza de Cibeles showing a fountain, heritage elements and a statue or sculpture](https://images.trvl-media.com/place/508455/5c1001e9-2f9f-42bd-98c9-e9453b81b9bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de Cibeles 11 min walk \- 1.0 km - ![Plaza de Callao](https://images.trvl-media.com/place/6161236/1d7f69f3-fb00-4c06-b09c-afdc2fe06a7e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de Callao 13 min walk \- 1.1 km - ![Puerta del Sol which includes a city and a fountain](https://images.trvl-media.com/place/6282935/7377ba48-f47b-4153-b3a9-690076a05d0c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerta del Sol 16 min walk \- 1.4 km ### Getting around - Tribunal Station 4 min walk - Madrid Recoletos Station 10 min walk - Adolfo Suarez Madrid-Barajas Airport (MAD) 25 min drive ### Restaurants - Aux Merveilleux de Fred 1 min walk - La Petisqueira II 1 min walk - Makkila 2 min walk - Azotea Forus Barceló 2 min walk - Bulevar 2 min walk ## About this property ### URSO Hotel & Spa Luxury hotel near Gran Via Close to Puerta del Sol and Plaza Mayor, URSO Hotel & Spa provides a library, dry cleaning/laundry services, and a fireplace in the lobby. Treat yourself to a facial, a body treatment, or a massage at URSO SPA, the onsite spa. The on-site restaurant, Casa Felisa, features Spanish cuisine. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi. Other perks include: - An indoor pool - Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge) - An electric car charging station, babysitting (surcharge), and wedding services - Tour/ticket assistance, a water dispenser, and concierge services - Guest reviews give top marks for the helpful staff Room features All 78 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning. More amenities include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and deep soaking tubs - 40-cm flat-screen TVs with satellite channels - Wardrobes/closets, daily housekeeping, and desks ### Awards and affiliations Eco-Certified Property This property participates in the Bioscore Sustainability and Biosphere, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property is a member of the Small Luxury Hotels of the World. ## Similar properties ![Indoor pool, sun loungers](https://images.trvl-media.com/lodging/16000000/15380000/15372000/15371941/0feded01.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Torre de Madrid Madrid Centro - Pool - Spa - Free WiFi - Restaurant 9.4 Exceptional 2,387 reviews CA $300 CA $330 total includes taxes & fees Mar 17 - Mar 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=15371941&PinnedHotelID=15371941&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite Exterior (Aduana)](https://images.trvl-media.com/lodging/2000000/1180000/1170200/1170158/e8709f28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Regina Madrid Centro - Free WiFi - Restaurant - Air conditioning - Gym 9.8 Exceptional 2,272 reviews CA $250 CA $274 total includes taxes & fees Mar 15 - Mar 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=1170158&PinnedHotelID=1170158&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/1000000/10000/8600/8556/39a0e440.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palacio de los Duques Gran Meliá - 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Pool - Free WiFi - Restaurant - Breakfast available 9.2 Wonderful 1,001 reviews CA $227 CA $250 total includes taxes & fees Mar 31 - Apr 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=523266&PinnedHotelID=523266&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=5151519&PinnedHotelID=5151519&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=5151519,15371941,1170158,8556,9550091) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Electric car charging station on site - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) - Limo/town car service - Self parking on site (EUR 30.80 per day) - Valet parking on site (EUR 33 per day) ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 38.50 per person - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Casa Felisa ### Things to do - 24-hour health club - Full-service spa - Hot tub - Indoor pool - Library - Sauna - Steam room ### Family friendly - Babysitting (surcharge) - Indoor pool - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Conference center (1,884 square feet of space) - Meeting rooms ### Full-service spa - 4 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Hot tub - Massage - Spa open daily - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 100% renewable energy - 4 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Ballroom - Banquet hall - Built in 1913 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Fireplace in lobby - Local artist showcase - Local culture and ecosystem education - Locally-owned and organized tours and activities - Mediterranean architecture - No plastic coffee stirrers - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 40-cm flat-screen TV with satellite channels ### Food and drink - 24-hour room service - Champagne service - Espresso maker - Minibar ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Desk - Eco-friendly toiletries - Laptop-compatible safe - LED lighting - Phone - Soundproofed rooms - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 50 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 18 lbs per pet) Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 105 per night ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 38.5 per person - Airport shuttle fee: EUR 90 per vehicle (one-way) - Self parking fee: EUR 30.80 per day - Valet parking fee: EUR 33 per day - Pet fee: EUR 50 per pet, per night - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: EUR 105 per night - Spa fee: EUR 35 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses eco-friendly cleaning products Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property will place an authorization for the full amount of the reservation on guest credit card at check-in. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 14 years old are not allowed in the spa ### Property is also known as Hotel Urso Hotel Urso Madrid Urso Madrid URSO Hotel Madrid URSO Hotel Madrid URSO Hotel URSO Madrid Hotel URSO Hotel & Spa Madrid Madrid URSO Hotel & Spa Hotel Hotel URSO Hotel & Spa URSO Hotel & Spa Madrid URSO Hotel Spa Hotel Urso URSO URSO Hotel Spa URSO Hotel & Spa Hotel URSO Hotel & Spa Madrid URSO Hotel & Spa Hotel Madrid ## Frequently asked questions ### Does URSO Hotel & Spa have a pool? ### How much does it cost to stay at URSO Hotel & Spa? ### Is URSO Hotel & Spa pet-friendly? ### How much is parking? ### What time is check-in at URSO Hotel & Spa? ### What time is check-out at URSO Hotel & Spa? ### Does URSO Hotel & Spa provide a shuttle to the airport? ### Where is URSO Hotel & Spa located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## URSO Hotel & Spa Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.2 Location ### 9.6 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 388 8 - Good 85 6 - Okay 16 4 - Poor 1 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Robyn Dec 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful property, and wonderful and attentive staff. The hotel is located in a central area and walkable to most attractions. Highly recommend ##### Robyn Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### arnaud Jul 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nice stay at hotel Urso Lovely design by using historic building with modern architecture with taste Very nice in house restaurant ##### arnaud Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Kam Nov 12, 2025 Liked: Cleanliness, staff & service Great location and really nice hotel — stylish and comfortable rooms. Only downside was a few surprise charges: they have a coffee machine in the room but charge for the pods (a first for me!), and spa access isn’t included (additional €35pp), even though that wasn’t mentioned on listing on Hotels.com (and trying to get hotels.com to rectify this has been a nightmare which is still ongoing). If you do want to stay here probably better to book direct if you plan to use the spa as they have rates with spa usage included. ##### Kam Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Derek May 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent room quality, service and location. Perfect for exploring central Madrid! ##### Derek Stayed 5 nights in May 2025 ### 10/10 Excellent #### Jay May 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A 5 star hotel , really good service and old school charm ##### Jay Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Martin Oct 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and breakfast, ideal location ##### Martin Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Natalie Jan 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic stay, fantastic dinner and drinks. ##### Natalie Stayed 1 night in Jan 2024 ### 10/10 Excellent #### miguel r May 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful stay! Beautiful property, well maintained and great service. ##### miguel r Stayed 2 nights in May 2024 ### 10/10 Excellent #### Rayah May 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is super helpful and we had a nice room everything was great ##### Rayah Stayed 4 nights in May 2024 ### 10/10 Excellent #### Doble Nov 18, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful welcome, service … the food was delicious ##### Doble Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Yasser J Dec 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Urso Hotel Madrid is, without exaggeration, one of the best hotel experiences I’ve ever had. From the moment you arrive, the staff is simply unbeatable — genuinely warm, attentive, professional, and always one step ahead of your needs. You feel truly welcomed and taken care of at all times. The service is on another level: incredibly smooth, thoughtful, and consistently excellent. Every detail is handled with precision and care, making the entire stay feel effortless and luxurious. The hotel itself is stunning — elegant, beautifully designed, and impeccably maintained. Rooms are comfortable, quiet, and refined, offering the perfect balance between luxury and relaxation. And the location is unbeatable: right in the heart of Madrid, walking distance to the best restaurants, boutiques, cultural spots, and neighborhoods, yet peaceful and serene once you’re inside the hotel. Urso is not just a place to stay — it’s an experience. If you’re looking for excellence, comfort, and truly outstanding hospitality in Madrid, this is the place. I can’t recommend it highly enough and will absolutely be back. ##### Yasser J Stayed 11 nights in Dec 2025 ### 10/10 Excellent #### arnaud Jun 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice stay at hotel URSO in Madrid Very well located to visit by walking the city Very friendly staff Lovely restaurant ##### arnaud Stayed 2 nights in Jun 2024 ### 8/10 Good #### Laura Jun 17, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Excellent location, spotty service at reception counter. Couple of associates (nameless..) selectively wait on guests when checking in… Very unfortunate ##### Laura Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Jeremy Oct 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such a nice hotel with friendly staff. First class all the way around ##### Jeremy Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Christy Jan 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect hotel in the middle of Madrid This hotel was absolutely perfect, the service was phenomenal, the location was great, the rooms were exceptionally comfortable. I couldn't recommend it more. ##### Christy Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Kyung Feb 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Brought welcome fruits and chocolates and offered welcome drinks also ##### Kyung Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Amy Dec 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is in a beautiful building and the interior is warm cozy and professionally decorated. It makes you feel like you are sitting in an upscale Manhattan apartment. The staff couldn’t be nicer, spoke excellent English and were very accommodating. The room was huge and very comfortable. ##### Amy Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Juan Apr 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### My Home in Madrid My favorite place in Madrid. Excellent location, beautiful building and rooms in addition to Oustanding service, make it a five star experience. ![](https://a.travel-assets.com/ugc/hotel-reviews/07EF43B0E4991E44C80676284700AA0728DA01C71713129073715.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Sekiya Jan 7, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Luxurious Stay A gorgeous jewel box of a hotel in a great neighborhood of Madrid. The service is fantastic, the amenities are beautiful, and the room was super comfortable. There is a lot of attention to detail in this hotel. We were sorry we only were able to stay for one night! ##### Sekiya Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Alexandra Mar 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property with a very luxurious feel. Staff were all incredibly friendly and accommodating. The piano in the lobby at night was a lovely bonus. Rooms were cleaned daily and water/chocolates provided in the evenings. Everything was clean and the rooms were very quiet. We were on the first floor directly across from the breakfast/brunch room - we like to sleep in late and we were never woken by noise in the morning. Location was excellent, right across from a nice little coffee shop and a market. Walking distance to the centre of town and easy access to transit. Could not recommend it more. I will definitely be back the next time I am im Madrid. ##### Alexandra Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Manuel Alejandro Arias Mar 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an amazing hotel, and the staff does their best to give you the best experience. The room was really comfortable. I would return to this hotel. I enjoyed the piano time and breakfast. I only had a poor experience at the hotel restaurant over dinner, which did not match the expectations created by the high-quality hotel. I suggest looking outside for dinner. ##### Manuel Alejandro Arias Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Wendy Mar 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was my second stay with URSO and if I am ever back in Madrid it will be where I stay again. There is something very special about the hotel from the decor (absolutely in love with the lobby/lounge area filled with fresh flowers & beautiful ceramics) to the staff service. The little touches they provide in the room, from turn down service to sweets on your last night. I will recommend all my friends & family to stay here if they are ever in Madrid. It truly was the best part of our vacation & they even accommodated our early check in since we came in on a red eye flight & had been traveling all night long. Love the live piano nights & having tea in the lounge. My massage in the spa was lovely. Would recommend just that they elevate the buffet breakfast options, other than that everything was perfect! ##### Wendy Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Melissa Oct 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our hotel stay was genuinely exceptional. Upon our arrival, we were warmly welcomed by Krikop (I hope I have his name correct). He not only assisted with our bags but also placed them in our room while we completed the check-in process. Liz at the bar was truly wonderful, providing some excellent recommendations. I looked forward to seeing her every time I visited for a cocktail. The receptionists were gems; they kindly gave my son a puzzle and some coloring pencils and a book. We requested a crib as soon as we arrived, and it was promptly delivered. Room service was fabulous and greatly enhanced our unpacking and settling-in experience. Housekeeping left a lasting impression; it was possibly the best service I've ever seen. Although I usually stay at Marriott properties due to my job, my family and I made an exception and truly loved our stay here. Despite some light construction noise in the morning, the overall experience was so delightful that we didn't mind the noise. Each night, we received a thoughtful letter about the weather and a treat. When it was pouring outside, a bellman kindly allowed me to use his umbrella so I could cross the street and grab some coffee. I don't remember his name, but I believe he was from Venezuela. The neighborhood is fantastic, with an array of local restaurants, cafes, and a kids' playground to enjoy. ##### Melissa Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Nelson Jan 13, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a lovely family stay at Urso Hotel in Madrid. Beautifully designed, perfectly located, and very comfortable. The staff was warm and attentive, making us feel truly welcome. We would definitely return. ##### Nelson Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Sean Dec 14, 2025 Liked: Cleanliness, staff & service Hospitality. 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