Title: Hotel Puerta América - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Puerta América Art deco design meets modern flair at this Madrid retreat where guests can cool off in a seasonal outdoor pool surrounded by garden landscapes ![Porch](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/3cc9c093.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/a737ae9b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast served](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/baea194c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/46e0d4a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/62c7a311.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Puerta América in Madrid offers rooftop views and vibrant spaces. Enjoy the seasonal outdoor pool, nightclub, two on-site restaurants, and a coffee shop/cafe. Nearby parks and gardens are perfect for afternoon strolls. VIP Access 8.6 Excellent ## Popular amenities - - Bar - Parking available - Pool - Room service - Gym VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 16 - Oct. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 17 - Oct. 18](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![Junior Suite](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/9dffa315.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds Smart TV Pillow menu Blackout drapes/curtains - 484 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Twin Beds ![Executive Suite | City view](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/7c7bc018.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cribs/infant beds Smart TV Pillow menu Blackout drapes/curtains - 645 sq ft - Sleeps 3 - 1 Double Bed ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/f5c36d7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Zaha Hadid Space Club 9.8 Exceptional 9 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Smart TV Pillow menu Blackout drapes/curtains Private bathroom - 323 sq ft - Sleeps 3 - 1 Queen Bed ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/31fdf488.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ![Lobby](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/9dc070b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Sleeps 2 ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/5e7cedb0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/899293a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Zaha Hadid Space Club - Sleeps 2 ![Deluxe Room](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/4784e40e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.8 Excellent 56 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds HDTV Pillow menu Blackout drapes/curtains Private bathroom - 323 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Twin Beds ### Junior Queen Suite-Non-Smoking - Sleeps 2 ## You may also like Ad ![Porch](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29350000/29345500/29345493/1f87b6d3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Riu Plaza España Madrid Centro - Pool - Free WiFi - Restaurant - Gym 9.4 Exceptional 4,419 reviews CA $267 CA $294 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=a394257e-f813-4797-96b7-91685428e6e6&top_cur=CAD) Ad ![Daily cooked-to-order breakfast (EUR 27 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6430000/6427300/6427217/48962ed8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Only YOU Boutique Hotel Madrid Centro - Free WiFi - Restaurant - Air conditioning - Gym 9.6 Exceptional 1,021 reviews CA $458 CA $504 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Madrid-Hotels-Only-YOU-Boutique-Hotel.h6427217.Hotel-Information?chkin=2025-11-10&chkout=2025-11-11&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=a394257e-f813-4797-96b7-91685428e6e6&top_cur=CAD) Ad ![Room amenity](https://images.trvl-media.com/lodging/1000000/20000/11700/11695/8db62f9e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NH Collection Madrid Suecia Madrid Centro - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,001 reviews CA $373 CA $411 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Suecia.h11695.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=a394257e-f813-4797-96b7-91685428e6e6&top_cur=CAD) Ad ![Design Suite](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/79000000/78400000/78394000/78393913/w3840h2557x0y3-fbcf21a7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Social Hub Madrid 4 star Moncloa-Aravaca - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 223 reviews CA $270 CA $297 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Madrid-Hotels-The-Social-Hub-Madrid-4.h78393913.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=a394257e-f813-4797-96b7-91685428e6e6&top_cur=CAD) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1180000/1175300/1175233/4d82a8fc_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa Almagro by The Pavilions Hotels & Resorts Chamberí - Free WiFi - Restaurant - Air conditioning - Gym 9.4 Exceptional 332 reviews CA $263 CA $289 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Madrid-Hotels-Casa-Almagro-By-The-Pavilions-Hotels-Resorts.h1175233.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=a394257e-f813-4797-96b7-91685428e6e6&top_cur=CAD) Ad ![Daily buffet breakfast (EUR 25 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/15000000/14730000/14725900/14725875/5f74a3f1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Only YOU Hotel Atocha Jerónimos - 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Pet-friendly - Free WiFi - Restaurant - Gym 9.6 Exceptional 208 reviews CA $413 CA $455 total includes taxes & fees Nov 6 - Nov 7 [](https://www.expedia.ca/Madrid-Hotels-Casa-De-Las-Artes.h890645.Hotel-Information?chkin=2025-11-6&chkout=2025-11-7&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=a394257e-f813-4797-96b7-91685428e6e6&top_cur=CAD) Ad ![Meeting facility](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6030000/6023900/6023837/510042b6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Atocha Hotel Madrid, Tapestry Collection by Hilton Madrid Centro - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 172 reviews CA $329 CA $362 total includes taxes & fees Nov 11 - Nov 12 [](https://www.expedia.ca/Madrid-Hotels-Atocha-Hotel-Madrid.h6023837.Hotel-Information?chkin=2025-11-11&chkout=2025-11-12&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=a394257e-f813-4797-96b7-91685428e6e6&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/19400/19393/9a66fcdb.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Novotel Madrid City Las Ventas Ciudad Lineal - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 423 reviews CA $194 CA $213 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Madrid-Hotels-Novotel-Madrid-City-Las-Ventas.h19393.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=a394257e-f813-4797-96b7-91685428e6e6&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.44065%2C-3.66948&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rXxnf7w2HN5StEo5PcA6CIi4Ti0=) Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002 #### What's nearby - Plaza de Toros de Las Ventas - 15 min walk - 1.3 km - Movistar Arena - 3 min drive - 1.8 km - Bernabéu Stadium - 4 min drive - 3.2 km - Gran Via - 5 min drive - 3.9 km - El Retiro Park - 6 min drive - 6.8 km #### Getting around - Cartagena Station - 3 min walk - Nuevos Ministerios Station - 5 min drive - Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive #### Restaurants - ‪Skynight - ‬1 min walk - ‪Milwaukee - ‬4 min walk - ‪Peggy Sue's - ‬5 min walk - ‪Reblochón - ‬4 min walk - ‪la chalana - ‬4 min walk ## About this property ### Hotel Puerta América Luxury boutique hotel near Movistar Arena Consider a stay at Hotel Puerta América and take advantage of a poolside bar, a rooftop terrace, and a coffee shop/cafe. Be sure to enjoy breakfast, lunch, dinner, and light fare at the two on-site restaurants. In addition to a garden and a library, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool - Buffet breakfast (surcharge), self parking (surcharge), and express check-out - Express check-in, babysitting (surcharge), and tour/ticket assistance - 5 meeting rooms, wedding services, and a banquet hall - Guest reviews say great things about the helpful staff Room features All 315 rooms boast comforts such as 24-hour room service and pillow menus, in addition to perks like free WiFi and air conditioning. More amenities include: - Childcare services and free infant beds - Free toiletries and hair dryers - Digital channels, daily housekeeping, and desks ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/20000/18900/18863/58bae7f0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Imagine Chamartín - Pool - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 1,016 reviews CA $227 CA $249 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=18863&PinnedHotelID=18863&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2210000/2201800/2201729/50d25027.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel ILUNION Atrium Ciudad Lineal - Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 1,013 reviews CA $137 CA $150 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=2201729&PinnedHotelID=2201729&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/1000000/490000/486300/486292/w3800h2491x0y0-68025de9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Claridge Madrid Retiro - 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Hot tub - Spa - Free WiFi - Restaurant 8.6 Excellent 1,005 reviews CA $297 CA $327 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1874306&PinnedHotelID=1874306&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Self parking on site (EUR 30 per day) - Extended parking on site (EUR 30 per night) ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children - 2 bars/lounges - 2 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Karrara Terrace - Lobby Bistro - The Observatory ### Things to do - Gym - Library - Seasonal outdoor pool ### Family friendly - In-room babysitting (surcharge) - In-room crib - Laundry facilities - Rollaway/extra bed (surcharge) - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms - Business center - Conference center ### Outdoors - Garden - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 1 building - 12 floors - Banquet hall - Built in 2005 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Entertainment - Cable/satellite channels ### Food and drink - 24-hour room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 3:00 PM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from September 15 to June 15: - Swimming pool ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 60.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 50 per accommodation, per day We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children - Self parking fee: EUR 30.00 per day - Extended parking fee: EUR 30.00 per night - Housekeeping is available for an additional fee - Rollaway bed fee: EUR 60.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation The seasonal pool will be open from June 23 to September 15 Pool access available from 11:00 AM to 8:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 18 years old are not allowed in the fitness facility without adult supervision ### Property is also known as Hotel Silken Puerta Hotel Silken Puerta America Puerta America Silken Puerta Silken Puerta America Silken Puerta America Madrid Hotel Silken Puerta America Madrid Hotel Puerta America Madrid Puerta America Madrid Hotel Puerta América Madrid Puerta América Madrid Puerta América Hotel Puerta America Silken Puerta America Hotel Madrid Silken Puerta America Hotel Hotel Puerta América Hotel Puerta América Hotel Hotel Puerta América Madrid Hotel Puerta América Hotel Madrid ## Frequently asked questions ### Does Hotel Puerta América have a pool? > Yes, this property has a seasonal outdoor pool. Pool access is from 11:00 AM–8:00 PM. The pool is closed seasonally each year from September 15 to June 15. ### How much does it cost to stay at Hotel Puerta América? > As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at Hotel Puerta América on Oct 19, 2025 start from CA $214.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Madrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Puerta América pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Puerta América? > Self parking is available for EUR 30.00 per day. Extended parking is available for EUR 30.00 per night. ### What time is check-in at Hotel Puerta América? > Check-in begins at 3:00 PM. ### What time is check-out at Hotel Puerta América? > Check-out is at noon. ### Where is Hotel Puerta América located? > This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of San Camilo Hospital Quirón and Paseo de la Castellana. Bernabéu Stadium and Movistar Arena are also within 2 mi (3 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Puerta América Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 528 8 - Good 280 6 - Okay 91 4 - Poor 48 2 - Terrible 19 ### 9.2/10 Cleanliness ### 9.0/10 Staff & service ### 8.4/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Josselyn Oct 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid! ##### Josselyn Stayed 3 nights in Oct 2025 ### 8/10 Good #### keith Sep 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, great staff. Food could have been better and gym equipment basic ##### keith Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Cristina Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent. ##### Cristina Stayed 5 nights in Aug 2025 ### 8/10 Good #### Petteri Jun 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice design hotel ##### Petteri Stayed 1 night in May 2025 ### 10/10 Excellent #### Eileen Jun 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet. ##### Eileen Stayed 1 night in Jun 2025 ### 8/10 Good #### Neil Jul 22, 2025 Liked: Cleanliness, staff & service Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city. ##### Neil Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Maria Alexandra Jun 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service, friendly staff, good amenities ##### Maria Alexandra Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Adila Sep 26, 2025 Disliked: Staff & service Rooms are weird, no kettle or mirrors. No gluten free food in the restaurants only minimal at breakfast. Sky bar was absolutely rude not welcoming at all. Apart from the metro being close that is the only thing going for it. It’s a very corporate business hotel not comfy for leisure. ##### Adila Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### David Jun 24, 2025 Liked: Cleanliness, property conditions & facilities The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed. ##### David Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Andrea M. Apr 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good location, nice and unique property ##### Andrea M. Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Rose Feb 23, 2025 Liked: Staff & service, amenities, property conditions & facilities Beautiful hotel ##### Rose Stayed 1 night in Feb 2025 ### 8/10 Good #### keith May 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed here a few times now. Be careful on room choice, as some are a little "out there" but overall a great hotel, with great staff ##### keith Stayed 2 nights in Mar 2025 ### 8/10 Good #### Lynsey Jan 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a lovely stay ##### Lynsey Stayed 2 nights in Jan 2025 ### 8/10 Good #### Anne Jul 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel, good location. Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional. ##### Anne Stayed 4 nights in Jun 2025 ### 8/10 Good #### Adrianna Apr 27, 2025 Liked: Cleanliness, staff & service Very friendly staff at the reception ##### Adrianna Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Josue Apr 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Property!!!!! ##### Josue Stayed 3 nights in Apr 2025 ### 8/10 Good #### Martha Jul 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very good in general. Round beds are a bit weird. AC didn’t work very well, and it’s steaming in Madrid now. ##### Martha Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### David Jun 11, 2025 Liked: Cleanliness, property conditions & facilities The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional. ##### David Stayed 2 nights in Jun 2025 ### 8/10 Good #### keith May 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :) ##### keith Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### John May 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything ##### John Stayed 2 nights in May 2025 ### 10/10 Excellent #### Octavio Oct 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything about this hotel good nice and clean. ##### Octavio Stayed 3 nights in Oct 2024 ### 8/10 Good #### Bethany May 8, 2025 Liked: Cleanliness, staff & service, amenities Close to the metro, room wasnt great. ##### Bethany Stayed 3 nights in Apr 2025 ### 8/10 Good #### Maria Teresa Mar 12, 2025 Liked: Cleanliness, staff & service In my opinion, it's a good hotel ma it needs a renovation ##### Maria Teresa Stayed 3 nights in Feb 2025 ### 8/10 Good #### feng Oct 21, 2024 Liked: Cleanliness Quiet and close to airport ##### feng Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Cintia Nov 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very cozy place! ##### Cintia Stayed 2 nights in Nov 2024 ## Expedia's Latest Trends ### Hotels > [H10 Villa de la Reina Boutique Hotel](https://www.expedia.ca/Madrid-Hotels-H10-Villa-De-La-Reina-Boutique-Hotel.h849469.Hotel-Information) > > [Hotel Liabeny](https://www.expedia.ca/Madrid-Hotels-Hotel-Liabeny.h598707.Hotel-Information) > > [Hotel Preciados](https://www.expedia.ca/Madrid-Hotels-Hotel-Preciados.h10360265.Hotel-Information) > > [Hotel Europa](https://www.expedia.ca/Madrid-Hotels-Hotel-Europa.h12591643.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [NH Madrid Nacional](https://www.expedia.ca/Madrid-Hotels-NH-Madrid-Nacional.h523313.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.ca/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [SLEEP’N Atocha – B Corp Certified](https://www.expedia.ca/Madrid-Hotels-SLEEPN-Atocha-B-Corp-Certified.h5880421.Hotel-Information) > > [NH Collection Madrid Gran Vía](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Gran-Via.h919841.Hotel-Information) > > [Hotel Riu Plaza España](https://www.expedia.ca/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Palacio de los Duques Gran Meliá - The Leading Hotels of the World](https://www.expedia.ca/Madrid-Hotels-Palacio-De-Los-Duques-Gran-Melia-The-Leading-Hotels-Of-The-World.h8556.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.ca/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [NH Collection Madrid Suecia](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Suecia.h11695.Hotel-Information) > > [Dear Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Dear-Hotel-Madrid.h11769475.Hotel-Information) > > [Room Mate Collection Alba, Madrid](https://www.expedia.ca/Madrid-Hotels-Room-Mate-Alba.h37052055.Hotel-Information) > > [Agumar Hotel](https://www.expedia.ca/Madrid-Hotels-Agumar-Hotel.h54492.Hotel-Information) > > [Barceló Torre de Madrid](https://www.expedia.ca/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information) > > [Hotel Francisco I](https://www.expedia.ca/Madrid-Hotels-Hotel-Francisco-I.h1577055.Hotel-Information) > > [Intelier Palacio de San Martín Hotel](https://www.expedia.ca/Madrid-Hotels-Hotel-Intur-Palacio-San-Martin.h804778.Hotel-Information) > > [Hyatt Centric Gran Via Madrid](https://www.expedia.ca/Madrid-Hotels-Hyatt-Centric-Gran-Via-Madrid.h20113119.Hotel-Information) > > [Gran View Apartments](https://www.expedia.ca/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Four Seasons Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Four-Seasons-Hotel-Madrid.h41046184.Hotel-Information) > > [Hotel Porcel Ganivet](https://www.expedia.ca/Madrid-Hotels-Hotel-Ganivet.h1901714.Hotel-Information) > > [Madrid Marriott Auditorium Hotel & Conference Center](https://www.expedia.ca/Madrid-Hotels-Madrid-Marriott-Auditorium-Hotel-Conference-Center.h908863.Hotel-Information) > > [Radisson Blu Hotel, Madrid Prado](https://www.expedia.ca/Madrid-Hotels-Radisson-Blu-Hotel.h3056391.Hotel-Information) > > [Hotel Regina](https://www.expedia.ca/Madrid-Hotels-Hotel-Regina.h1170158.Hotel-Information) > > [Hotel Indigo Madrid - Gran Via by IHG](https://www.expedia.ca/Madrid-Hotels-Hotel-Indigo-Madrid-Gran-Via.h6544887.Hotel-Information) > > [Hotel Emperador](https://www.expedia.ca/Madrid-Hotels-Hotel-Emperador.h915.Hotel-Information) > > [Hotel Atlantico Madrid](https://www.expedia.ca/Madrid-Hotels-Hotel-Atlantico-Madrid.h26417.Hotel-Information) > > [NH Collection Paseo del Prado](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Paseo-Del-Prado.h1903400.Hotel-Information)