Title: Hotel Serrano - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=692478&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Serrano Travelers find a genuine welcome at this hotel where staff members remember their names and favorite morning beverages after just one day ## Photo gallery for Hotel Serrano ![Reception - Hotel Serrano (Madrid)](https://images.trvl-media.com/lodging/1000000/700000/692500/692478/5bf0b610.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, laptop workspace, soundproofing, free WiFi - Hotel Serrano (Madrid)](https://images.trvl-media.com/lodging/1000000/700000/692500/692478/f80ba6c5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples dining - Hotel Serrano (Madrid)](https://images.trvl-media.com/lodging/1000000/700000/692500/692478/75d56728.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Serrano (Madrid)](https://images.trvl-media.com/lodging/1000000/700000/692500/692478/7a80e6d3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Hotel Serrano (Madrid)](https://images.trvl-media.com/lodging/1000000/700000/692500/692478/1644cf91.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Serrano pulses with energy near Madrid's Gran Via. The on-site coffee shop provides morning fuel before guests head out with rental cars from the property. After exploring, travelers return to connect with in-room WiFi or swap stories at the bar with fellow guests. ## Reviews 8.8 Excellent ## Popular amenities - Free WiFi - Air conditioning - Breakfast available - Bar - Laundry - Room service ## Room options ### Check availability for these dates Tonight [Dec. 28 - Dec. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=692478&PinnedHotelID=692478&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=692478&PinnedHotelID=692478&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 29 - Dec. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=692478&PinnedHotelID=692478&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=692478&PinnedHotelID=692478&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=692478&PinnedHotelID=692478&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=692478&PinnedHotelID=692478&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=692478&PinnedHotelID=692478&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=692478&PinnedHotelID=692478&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Single Room ![Single Room](https://images.trvl-media.com/lodging/1000000/700000/692500/692478/142b4796.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 8.0 Very good 17 reviews ### Highlights Soundproofed Air conditioning HDTV Bidet Private bathroom Hair dryer Laptop workspace Daily housekeeping - 151 sq ft - Sleeps 1 - 1 Twin Bed ### View all photos for Superior Room ![Superior Room](https://images.trvl-media.com/lodging/1000000/700000/692500/692478/86d31905.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Soundproofed Air conditioning HDTV Separate bedroom Bidet Private bathroom Hair dryer Laptop workspace - 1 bedroom - Sleeps 2 - 2 Large Twin Beds ### View all photos for Double Room ![Double Room](https://images.trvl-media.com/lodging/1000000/700000/692500/692478/4413c715.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 9.0 Wonderful 21 reviews ### Highlights Soundproofed Air conditioning HDTV Bidet Private bathroom Hair dryer Laptop workspace Daily housekeeping - 193 sq ft - Sleeps 2 - 2 Twin Beds OR 1 Double Bed ### View all photos for Double Room Single Use ![Hair dryer, bidet, towels](https://images.trvl-media.com/lodging/1000000/700000/692500/692478/b014b1ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning HDTV Bidet Private bathroom Hair dryer Laptop workspace Daily housekeeping - 193 sq ft - Sleeps 1 - 1 King Bed OR 2 Twin Beds ## You may also like Ad ![2 restaurants, breakfast served](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/47000/46910/aa07633a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### voco Madrid Retiro by IHG Retiro - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-AA-Serrano-By-Silken.h692478.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-AA-Serrano-By-Silken.h692478.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.43117%2C-3.68740&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mxtr7Ate4Fws0JacazwhN_MAnrw=) Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006 #### What's nearby - Paseo de la Castellana \- 1 min walk \- 0.0 km - Golden Mile \- 1 min walk \- 0.1 km - El Corte Inglés \- 5 min walk \- 0.5 km - U.S. Embassy \- 7 min walk \- 0.6 km - Plaza de Colon \- 10 min walk \- 0.9 km #### Getting around - Nunez de Balboa Station - 7 min walk - Madrid Recoletos Station - 12 min walk - Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive #### Restaurants - ‪Five Guys - Serrano - ‬4 min walk - ‪Streetxo - ‬2 min walk - ‪Tatel - ‬5 min walk - ‪Magnum Bar by Villa Magna - ‬2 min walk - ‪Delphina Serrano - ‬2 min walk ## About this property ### Hotel Serrano Upscale hotel near Puerta de Alcalá Located close to Movistar Arena, Hotel Serrano provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. In addition to a bar, guests can connect to free in-room WiFi. Additional perks include: - Buffet breakfast (surcharge), babysitting (surcharge), and multilingual staff - An elevator, smoke-free premises, and a 24-hour front desk - A front-desk safe, tour/ticket assistance, and luggage storage - Guest reviews speak highly of the helpful staff Room features All guestrooms at Hotel Serrano boast comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with bidets and tubs or showers - Daily housekeeping and phones ## Similar properties ![Reception](https://images.trvl-media.com/lodging/2000000/1220000/1214500/1214470/c50dbea0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Petit Palace President Castellana Salamanca - Pet friendly - Free WiFi - Restaurant - Air conditioning 8.2 Very good 1,002 reviews CA $149 CA $164 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=1214470&PinnedHotelID=1214470&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/8000000/7750000/7747300/7747255/4607176c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### One Shot Recoletos Salamanca - Free WiFi - Air conditioning - Gym - Breakfast available 9.2 Wonderful 93 reviews CA $170 CA $188 total includes taxes & fees Jan 26 - Jan 27, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=7747255&PinnedHotelID=7747255&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - 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Babysitting (surcharge) - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Well-lit path to entrance ### More - 1 building - 6 floors - Built in 1969 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Bidet - Hair dryer - Private bathroom - Towels provided ### Entertainment - LCD TV ### Food and drink - Limited room service ### More - Air conditioning (climate-controlled) - Free daily newspapers - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children - Nearby parking fee: EUR 30 per day (656 ft away) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation ### Property is also known as Hotel Serrano Madrid Serrano Madrid Hotel Serrano Silken Madrid Hotel Serrano Silken Serrano Silken Madrid Serrano Silken Hotel Serrano Managed by Silken ## Frequently asked questions ### Is Hotel Serrano pet-friendly? ### How much does it cost to stay at Hotel Serrano? ### What time is check-in at Hotel Serrano? ### What time is check-out at Hotel Serrano? ### Where is Hotel Serrano located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Serrano Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.0 Location ### 8.8 Staff & service ### 8.8 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 269 8 - Good 147 6 - Okay 48 4 - Poor 15 2 - Terrible 8 ## Reviews ### 10/10 Excellent #### Jose Sep 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and friendly staff ##### Jose Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Emelyn Jun 10, 2025 Liked: Cleanliness, property conditions & facilities Love the hotel, excellent location. ##### Emelyn Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### WILLIAM Sep 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Easy access to transportation and several restaurants in the area. ##### WILLIAM Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Carolina Apr 23, 2025 Liked: Amenities Nice hotel perfectly located ##### Carolina Stayed 3 nights in Apr 2025 ### 8/10 Good #### Marian May 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel. We stayed only one night, but the staff were super friendly and the room very clean ##### Marian Stayed 1 night in May 2025 ### 10/10 Excellent #### Viviana Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room! ##### Viviana Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### kaylin Feb 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and access to the train station, shopping district and museums. ##### kaylin Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Federico Dec 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and super friendly staff ##### Federico Stayed 8 nights in Nov 2024 ### 8/10 Good #### Stella May 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities the hotel is located in an upscale shopping area but still very quiet in the night, walkable distance to major tourist attractions ##### Stella Stayed 2 nights in May 2025 ### 10/10 Excellent #### Linda May 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location to shopping street, very clean. Easy check in process. ##### Linda Stayed 3 nights in May 2025 ### 10/10 Excellent #### Maria del Pilar May 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nice experience! Location great!!! The staff very kind ##### Maria del Pilar Stayed 1 night in May 2025 ### 10/10 Excellent #### Antonella Jun 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Has the best location in all Madrid. Only on block from the best street of the city. Very safe and easy to move in taxi. The location is very very amazing. The rooms are renovable and th staff is veey nice. ##### Antonella Stayed 2 nights in May 2025 ### 10/10 Excellent #### CARLOS Oct 15, 2024 Liked: Cleanliness, staff & service Excellent location ##### CARLOS Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Olga Aug 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good value for money paid Very good location and friendly staff. Two subway stations (different lines) are nearby. Breakfast was super, you can find anything to suit your taste - scrambled eggs, bacon, sausages, fresh vegetables, fruits, a variety of breads, cold cuts, cheeses, jams, cereals. You also have mineral water, juices, coffee, cocoa, and tea. I recommend this accommodation. ##### Olga Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Carlos Sep 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location for families visiting Madrid. Safe, clean and walkable to attractions, shopping and restaurants ##### Carlos Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Raquel Apr 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great Location, clean, a few minuts from Puerta de Arcalá ##### Raquel Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Altoon Aug 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location service rooms all great! ##### Altoon Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Carlos Sep 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good option for family trip in Madrid. Walking dustance to attractions, stores and restaurants ##### Carlos Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Matthew Feb 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recommended Great location and excellent value for money. Friendly and efficient staff. Will be returning in future ##### Matthew Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Luis Nov 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc. ##### Luis Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Marcia Jan 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super good location on the best shopping street in town. Modern fresh clean feel. Very helpful friendly staff. Felt welcomed & cared for. ##### Marcia Stayed 1 night in Dec 2024 ### 8/10 Good #### Marie de Lourdes Nov 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is located in a quiet and safe neighborhood which is known for its upscale stores. Conveniently close to metro and bus stops. ##### Marie de Lourdes Stayed 8 nights in Oct 2024 ### 10/10 Excellent #### Bruce Jun 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel in the heart of Salamanca. Had a great stay here. Would recommend. Staff was professional and warm. Breakfasts were diverse and delicious. ##### Bruce Stayed 7 nights in Jun 2024 ### 6/10 Okay #### Verified traveller Sep 7, 2025 Liked: Cleanliness, staff & service #### Fine for a night or two The hotel was in a good location for a business trip, rather than a site seeing one. The room was clean and fairly comfortable. The big issues I had were that the shower temperature would jump to boiling hot every few minutes and the AC. The thermostat system is so loud that I didn’t sleep at all the first night, and for the remaining nights had to turn it off before bed. And on my final morning something must have gone wrong as I was woken up by what sounded like a jet engine in the vents. Overall the hotel is fine for a night or two but there are issues. ##### Verified traveller Stayed 4 nights in Sep 2025 ### 8/10 Good #### Joseph Feb 26, 2025 Great location, friendly staff, very clean. Lift is small - worked fine but maybe could be upgraded. ##### Joseph Stayed 2 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Madrid Marriott Auditorium Hotel & Conference Center](https://www.expedia.ca/Madrid-Hotels-Madrid-Marriott-Auditorium-Hotel-Conference-Center.h908863.Hotel-Information) > > [Radisson Blu Hotel, Madrid Prado](https://www.expedia.ca/Madrid-Hotels-Radisson-Blu-Hotel.h3056391.Hotel-Information) > > [Hotel Regina](https://www.expedia.ca/Madrid-Hotels-Hotel-Regina.h1170158.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [NH Madrid Nacional](https://www.expedia.ca/Madrid-Hotels-NH-Madrid-Nacional.h523313.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.ca/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [SLEEP’N Atocha – B Corp Certified](https://www.expedia.ca/Madrid-Hotels-SLEEPN-Atocha-B-Corp-Certified.h5880421.Hotel-Information) > > [NH Collection Madrid Gran Vía](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Gran-Via.h919841.Hotel-Information) > > [Hotel Liabeny](https://www.expedia.ca/Madrid-Hotels-Hotel-Liabeny.h598707.Hotel-Information) > > [Hotel Preciados](https://www.expedia.ca/Madrid-Hotels-Hotel-Preciados.h10360265.Hotel-Information) > > [Hotel Europa](https://www.expedia.ca/Madrid-Hotels-Hotel-Europa.h12591643.Hotel-Information) > > [NH Collection Madrid Suecia](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Suecia.h11695.Hotel-Information) > > [Dear Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Dear-Hotel-Madrid.h11769475.Hotel-Information) > > [Room Mate Collection Alba, Madrid](https://www.expedia.ca/Madrid-Hotels-Room-Mate-Alba.h37052055.Hotel-Information) > > [Agumar Hotel](https://www.expedia.ca/Madrid-Hotels-Agumar-Hotel.h54492.Hotel-Information) > > [Barceló Torre de Madrid](https://www.expedia.ca/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information) > > [Hotel Riu Plaza España](https://www.expedia.ca/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Palacio de los Duques Gran Meliá - The Leading Hotels of the World](https://www.expedia.ca/Madrid-Hotels-Palacio-De-Los-Duques-Gran-Melia-The-Leading-Hotels-Of-The-World.h8556.Hotel-Information) > > [Hyatt Centric Gran Via Madrid](https://www.expedia.ca/Madrid-Hotels-Hyatt-Centric-Gran-Via-Madrid.h20113119.Hotel-Information) > > [Gran View Apartments](https://www.expedia.ca/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Four Seasons Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Four-Seasons-Hotel-Madrid.h41046184.Hotel-Information) > > [Hotel Porcel Ganivet](https://www.expedia.ca/Madrid-Hotels-Hotel-Ganivet.h1901714.Hotel-Information) > > [Catalonia Puerta del Sol](https://www.expedia.ca/Madrid-Hotels-Catalonia-Puerta-Del-Sol.h906121.Hotel-Information) > > [Hotel Francisco I](https://www.expedia.ca/Madrid-Hotels-Hotel-Francisco-I.h1577055.Hotel-Information) > > [Intelier Palacio de San Martín Hotel](https://www.expedia.ca/Madrid-Hotels-Hotel-Intur-Palacio-San-Martin.h804778.Hotel-Information) > > [Hotel Indigo Madrid - Gran Via by IHG](https://www.expedia.ca/Madrid-Hotels-Hotel-Indigo-Madrid-Gran-Via.h6544887.Hotel-Information) > > [Hotel Emperador](https://www.expedia.ca/Madrid-Hotels-Hotel-Emperador.h915.Hotel-Information) > > [Hotel Atlantico Madrid](https://www.expedia.ca/Madrid-Hotels-Hotel-Atlantico-Madrid.h26417.Hotel-Information) > > [NH Collection Paseo del Prado](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Paseo-Del-Prado.h1903400.Hotel-Information)