[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gran Via Suites The Palmer House Hotel in Madrid, near Prado Museum ![Family Studio Suite, Refrigerator & Microwave, Tower](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/d5789cbc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Family Studio Suite (GV 17 4 PAX RELAX) | Living area](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/d44de7e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![24-inch TV with digital channels, iPod dock, computer](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/e9385be8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Studio Suite, Refrigerator & Microwave, Tower (222) | Living area](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/192c1ddd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Comfort Double Room, Kitchenette, City View (GV 11 - 5 PAX BALCON GRAN VIA, BALCON) | View from room](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/4664f8d3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Gran Via Suites The Palmer House offers a charming retreat in central Madrid. Enjoy in-room WiFi and convenient laundry facilities. The multilingual staff helps guests navigate the city from this well-situated hotel, praised by previous visitors for its excellent location. 5.4 ## Popular amenities - Breakfast available - Laundry - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 16 - Oct. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=17701133&PinnedHotelID=17701133&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=17701133&PinnedHotelID=17701133&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 17 - Oct. 18](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=17701133&PinnedHotelID=17701133&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=17701133&PinnedHotelID=17701133&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=17701133&PinnedHotelID=17701133&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=17701133&PinnedHotelID=17701133&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=17701133&PinnedHotelID=17701133&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=17701133&PinnedHotelID=17701133&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![Premium bedding, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/6c5a2fb5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room, Kitchenette, City View (GV 11 - 5 PAX BALCON GRAN VIA, BALCON) ### Highlights Balcony Separate dining area Individually furnished Individually decorated Heating Kitchenette TV Washing machine - 190 sq ft - 1 bedroom - City view - Sleeps 2 - 1 Double Bed OR 2 Double Beds ![Premium bedding, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/ffb833bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio Suite (GV 17 4 PAX RELAX) ### Highlights Yard Heating TV Washing machine Blackout drapes/curtains Premium bedding Separate bedroom Private bathroom - 312 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Twin Bunk Bed OR 1 Queen Bed ![Premium bedding, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/6b99f084.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio Suite, Refrigerator & Microwave, Tower (222) ### Highlights Heating Refrigerator TV Washing machine Premium bedding Blackout drapes/curtains Private bathroom Microwave - 484 sq ft - Sleeps 7 - 3 Large Twin Beds and 2 Double Beds ![Premium bedding, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/68f88922.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio Suite, Refrigerator & Microwave, Tower ### Highlights Heating Refrigerator TV Washing machine Blackout drapes/curtains Premium bedding Separate bedroom Private bathroom - 419 sq ft - 1 bedroom - Sleeps 5 - 1 Large Twin Bed and 2 Queen Beds ![24-inch TV with digital channels, iPod dock, computer](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/e9385be8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, 2 Double Beds, Bathtub (GV 10 3 PAX) ### Highlights Balcony Separate dining area Individually furnished Individually decorated Air conditioning Heating Kitchenette Full-sized refrigerator/freezer - 400 sq ft - 1 bedroom - City view - Sleeps 4 - 2 Double Beds ![View from room](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/2a1e5e44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio Suite, Refrigerator & Microwave ### Highlights Yard Heating Refrigerator TV Washing machine Premium bedding Blackout drapes/curtains Private bathroom - 226 sq ft - Sleeps 4 - 1 Queen Bed and 1 Large Twin Bunk Bed ![Premium bedding, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/df95e545.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Yard Separate dining area Individually furnished Individually decorated Heating TV Washing machine Blackout drapes/curtains - 301 sq ft - 2 bedrooms - Sleeps 2 - 2 Twin Beds ## You may also like Ad ![Lobby](https://images.trvl-media.com/lodging/1000000/530000/523400/523313/w2561h3837x0y3-a3607025.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NH Madrid Nacional Madrid Centro - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Gran-Via-Suites-The-Palmer-House.h17701133.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Gran-Via-Suites-The-Palmer-House.h17701133.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41980%2C-3.69937&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=DeHKP_Vr4aXzmiqgNxLKq5hDON8=) Calle Fuencarral, 37-39, Madrid, Madrid, 28002 #### What's nearby - Gran Via - 2 min walk - 0.2 km - Prado Museum - 11 min walk - 1.0 km - Plaza Mayor - 13 min walk - 1.1 km - Royal Palace of Madrid - 17 min walk - 1.5 km - El Retiro Park - 4 min drive - 2.5 km #### Getting around - Gran Via Station - 3 min walk - Madrid Recoletos Station - 13 min walk - Adolfo Suarez Madrid-Barajas Airport (MAD) - 17 min drive #### Restaurants - ‪Steakburger Bar (Gran Via) - ‬1 min walk - ‪Honest Greens - ‬1 min walk - ‪Mercado de la Reina - ‬1 min walk - ‪Tiki Taco - ‬1 min walk - ‪Hundred Burgers - ‬1 min walk ## About this property ### Gran Via Suites The Palmer House Hotel near Prado Museum Located close to Plaza Mayor and Royal Palace of Madrid, Gran Via Suites The Palmer House provides laundry facilities. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Continental breakfast (surcharge), airport pick-up service (surcharge), and tour/ticket assistance - Luggage storage, multilingual staff, and smoke-free premises Room features All guestrooms at Gran Via Suites The Palmer House have thoughtful touches such as premium bedding and first-run movies, as well as amenities like free WiFi and computers. Extra conveniences in all rooms include: - Washing machines and irons/ironing boards - 24-inch TVs with digital channels and first-run movies - Heating, limited housekeeping, and desks ## Similar properties ![4 bedrooms, iron/ironing board, WiFi, bed sheets](https://images.trvl-media.com/lodging/34000000/33610000/33608600/33608506/6127c455.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DIWAN Suite apart. 4BDR / 5BTH - Atocha / City Center Madrid Centro - Kitchen - Washer - Air conditioning - Parking available 9.8 Exceptional 23 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=33608506&PinnedHotelID=33608506&HadPinnedHotel=true®ionId=-1&adults=2) ![Duplex, 3 Bedrooms, 2 Bathrooms (8 pax)](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/5d95cec6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Smartr Madrid Atocha Madrid Centro - Kitchen - Washer - Free WiFi - Air conditioning 8.0 Very good 231 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=5055779&PinnedHotelID=5055779&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (EUR 18 per day) - 24-hour airport pick-up shuttle on request for a surcharge ### Food and drink - Daily continental breakfast available 9:30 AM to 11:00 AM for a fee: EUR 4.95 for adults and EUR 4.95 for children ### Family friendly - Laundry facilities ### Conveniences - Laundry facilities - Luggage storage ### Guest services - Housekeeping (once per stay) - Multilingual staff - Tour and ticket assistance ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Towels provided ### Entertainment - 24-inch TV with digital channels - Computer - First-run movies - iPod dock ### More - Desk - Heating - Iron/ironing board - Washing machine ## Policies ### Check-in Check-in start time: 1:30 PM; Check-in end time: 6 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Late check-in fee for check-in between 8 PM and 9 AM Minimum check-in age: 18 ### Check-out Check-out before 11 AM Late check-out subject to availability Late check-out fee: EUR 50 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation There is no front desk at this property The check-in location differs from the property location; go to: \[Avda. de la Gran Vía 16, 5º izda.\] Guests must contact the property in advance for check-in instructions; your host will greet you To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Host will greet you ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 49.0 per day Cribs (infant beds) are available for EUR 29.0 per day ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately EUR 4.95 for adults and EUR 4.95 for children - Airport shuttle fee: EUR 36 per vehicle - Nearby parking fee: EUR 18 per day - Early check-in is available for a fee (subject to availability) - Late check-in fee for check-in between 8 PM and 9 AM - Late check-out fee: EUR 50 (subject to availability) - Crib (infant bed) fee: EUR 29.0 per day - Rollaway bed fee: EUR 49.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation ### Property is also known as Gran Via Suites Palmer House Apartment Madrid Gran Via Suites Palmer House Apartment Gran Via Suites Palmer House Madrid Gran Via Suites Palmer House Gran Via Suites The Palmer House Hotel Gran Via Suites The Palmer House Madrid Gran Via Suites The Palmer House Hotel Madrid ## Frequently asked questions ### Is Gran Via Suites The Palmer House pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at Gran Via Suites The Palmer House? > Check-in start time: 1:30 PM; Check-in end time: 6 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 8 PM–9 AM for a fee. ### What time is check-out at Gran Via Suites The Palmer House? > Check-out is at 11 AM. Late check-out is available for EUR 50 (subject to availability). ### Does Gran Via Suites The Palmer House provide a shuttle to the airport? > Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of EUR 36 per vehicle applies. ### Where is Gran Via Suites The Palmer House located? > Located in Madrid Centro, this hotel is within a 15-minute walk of Prado Museum and Plaza Mayor. Royal Palace of Madrid and Almudena Cathedral are also within 1 mi (2 km). Gran Via Station and Sevilla Station are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Gran Via Suites The Palmer House Reviews 5.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 4 8 - Good 3 6 - Okay 6 4 - Poor 8 2 - Terrible 6 ### 5.4/10 Cleanliness ### 5.4/10 Staff & service ### 8.0/10 Amenities ### 4.8/10 Property conditions & facilities ### 2/10 Terrible #### Stella Maris Jun 1, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### DESEPCION TOTAL Muy mal, no pare en ese hotel, me mandaron a otro lugar lejos del centro, sin comodidades, ni jabón en el baño, sin desayuno( que estaba incluido) me arruinaron la estadía en Madrid ##### Stella Maris Stayed 2 nights in May 2019 ### 2/10 Terrible #### Verified traveller Dec 24, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Estafa total!!! No corresponde en absoluto con las fotos de la pagina, habitacion pequeña y sucia, recepcion inexistente, desayuno inexistente, habitaciones muy muy viejas y destartaladas, muebles de segunda mano y rotos, baño tercer mundista, parece una habitacion del extraradio para encuentros casuales, una pena porque el edificio en si, es centrico en plena gran via Madrileña con una ubicacion inmejorable, pero completamente abandonado y casi en ruina, no se puede hablar de suite ya que es un piso antiguo al cual han cerrado una mini habitacion (y ademas le han puesto dos camas supletorias cuando la reserva era para dos personas). Experiencia desastrosa que spero de corazon no volver a repetir, completamente decepcionados con hotels.compor no averiguar que lo que se ofrece en su pagina corresponda a la realidad, de repetirse dejariamos de utilizar esta pagina. ##### Verified traveller Stayed 1 night in Dec 2018 ### 8/10 Good #### Verified traveller Dec 4, 2018 Liked: Cleanliness, amenities, property conditions & facilities ##### Verified traveller Stayed 3 nights in Nov 2018 ### 10/10 Excellent #### Verified traveller Nov 2, 2018 Liked: Cleanliness, staff & service, property conditions & facilities ##### Verified traveller Stayed 1 night in Oct 2018 ### 6/10 Okay #### Veronica Oct 28, 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities ##### Veronica Stayed 3 nights in Oct 2018 ### 6/10 Okay #### Paella510, Walnut Creek, CA Oct 11, 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Carlos and Jonny were a great help in all regards but the property really is a hostel and not a hotel. Unless you are ok with rustic hostel accommodations pick another property. The price is good for being on Grand Via and that was my criteria for a short stay in Madrid on the way home from 2 weeks in Asturius. We wanted to visit the Prado, Saint Gines (best churros in the world), Corte Engles, Plaza Mayor, Sol, and San Miguel Market all in one day. This place is perfect location for all of that. ##### Paella510 Stayed 2 nights in Oct 2018 ### 4/10 Poor #### Verified traveller Oct 1, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No es lo que anuncian Se publicita como "Gran Suites", pero son habitaciones mal adaptadas de un piso antiguo de la Gran Via. La habitación que me asiganron daba a un patio interior donde estaban todas las máquinas del aire acondicionado del edificio que hacian un ruido infernal. En la habitación no habia armario y las perchas estaban encima de una mesa. El cuarto de baño sólo esta separado por una mampara baja y en mal estado. Para desayunar habia que esperar turno porque la cocina sólo tiene una mesa. Y, por último, me olvide parte del pijama y el chico encargado no me lo ha enviado a pesar de hablar con él y mandale un mensaje. Bueno, no sé como no vigilan estos establecimientos que no merecen estar abiertos. ##### Verified traveller Stayed 4 nights in Sep 2018 ### 10/10 Excellent #### Ilkhom Sep 7, 2018 Very Good apartment ##### Ilkhom Stayed 2 nights in Sep 2018 ### 2/10 Terrible #### Juan Pablo Aug 16, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mala experiencia La reserva la eh hecho por hoteles.com y cuando me diriji allí no me habrieron la puerta a las 12 de la noche que era la hora de la reserva llame y escribí a sus números de teléfono y no me contestaron dejandome con mis dos hijos en la calle y al otro día al llamar contestaron 12 horas después a un Wasap y me llamaron y no me trataron mal y me dijeron que no se hacían responsables por los problemas que tenía que contactar con hoteles.com donde hice la reserva en global super mal deberían sacar a este tipo y sus servicios de esta página..... ##### Juan Pablo Stayed 1 night in Aug 2018 ### 4/10 Poor #### Verified traveller Apr 16, 2018 Disliked: Staff & service, room comfort Mal olor a cigarrillo en todas las areas incluyendo la habitacion, mala comunicacion con el responsable de la entrada ##### Verified traveller Stayed 1 night in Apr 2018 ### 2/10 Terrible #### Noelia, asturias Apr 9, 2018 Disliked: Staff & service, property conditions & facilities, room comfort #### Centrico pero pésimo Lo unico bueno la ubicación y el trato del propietario,lo demás pésimo!!esl water es ecológico y no puedes tirar papel....una cerdada!se encuentra dentro de la habitación y solo te separa una mampara q además esta estropeada y se desengancha del carril...por supuesto q no habia utensilios de baño..(jabón,champú,cepillo...),solo una toalla x persona y papel higiénico. La ventana no se puede abrir porque se atasca,la persiana si la bajas ya no puedes subirla,y para mas colmo entra frío y por la noche nos congelamos.Si a esto se le puede llamar una “suite” es de escándalo!!no lo recomiendo a nadie y por supuesto no volveré.Y para terminar...la puerta corredera de la habitación es de papel de fumar y se oye TODO!!es el peor sitio donde he estado. ##### Noelia Stayed 2 nights in Apr 2018 ### 2/10 Terrible #### Orlando Jan 11, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No lo recomiendo.... Mal no guarda relación lo publicado en la oferta con la realidad del sitio ![](https://a.travel-assets.com/ugc/hotel-reviews/s1790-p4d451700-ee74-11e7-ab29-562dc63a5703-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1951-p4c2ffd80-ee74-11e7-bd65-326511383643-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s905-p4d3e1220-ee74-11e7-bd65-326511383643-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Orlando Stayed 4 nights in Dec 2017 ### 6/10 Okay #### Verified traveller Dec 19, 2017 Liked: Cleanliness, property conditions & facilities #### central but noisy Small apartment in very good location in central Madrid at the Gran Via. However, this also the downside: it is very noisy due to the traffic on the big street next to the apartment. It is almost impossible to sleep without ear-plugs. Shower is located next to the bed. Toilette is very small and old-fashioned. On the other hand clean apartment with friendly staff and shared living-room. ##### Verified traveller ### 10/10 Excellent #### Mónica Nov 20, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nuestra estancia ha sido muy buena, la ubicación es perfecta, muy céntrica, la habitación confortable y calentita. De lo mejor el trato recibido por Rey, muy amable, te sientes como en casa. Gracias por todo. ##### Mónica ### 8/10 Good #### Isolde, Düsseldorf Nov 20, 2017 Liked: Staff & service #### Zentrale Anbindubg unschlagbar Sehr freundlicher Empfang mit Einweisung in die Sicherheitsvorkehrungen. Auch zu später Stunde stets zur Hilfe bereit. Schönes, sauberes Haus mit Fahrstuhl. Das Zimmer war, wie beschrieben. Gemütlich und ordentlich, mit kleinem Kühlschrank und TV (keine deutschen Programme), sowie Dusche und WC im Raum. Ein neuer Anstrich wäre wünschenswert. Grosser Vorraum nach Art eines Wohnzimmers, sowie Küche zur gemeinsamen Nutzung. Frühstück in einem netten Cafe um die Ecke mit hervorragendem Service und leckerer Auswahl. ##### Isolde Stayed 2 nights in Nov 2017 ### 8/10 Good #### Verified traveller Nov 6, 2017 Liked: Cleanliness, staff & service, room comfort #### Excelente ubicación para conocer Madrid El lugar es limpio y agradable. El personal muy amable y servicial. Puedes llegar a los principales lugares turísticos caminando. La habitación es un poco reducida, pero si el objetivo es andar por la ciudad ese no es problema. Tiene el inconveniente de que es necesario comunicarte con un encargado para que te reciba, pues no tiene recepción. Los ruidos y las charlas de las otras habitaciones se escuchan, aunque tienen la regla de que después de las 10 de la noche hay que evitar hacer ruido. Incluye desayuno en un lugar cerca y con buen servicio. Sin duda su mayor ventaja es la ubicación. Si vuelvo a Madrid me hospedaría nuevamente. ##### Verified traveller Stayed 2 nights in Nov 2017 ### 6/10 Okay #### Verified traveller Oct 31, 2017 Disliked: Cleanliness, property conditions & facilities Un quinto con el ascensor estropeado y no arreglarlo... ##### Verified traveller ### 4/10 Poor #### Verified traveller Oct 27, 2017 Disliked: Property conditions & facilities, room comfort #### No es una Suite para nada. Muy poca seguridad, puertas que no cierran, colchón incómodo, mal mantenido, no funcionaba ni la cafetera, ni el microondas, ni la nevera, ni el aire. Mal aislado del ruido por estar en Gran vía, 5º piso con ascensor estropeado y un largo etc. que me lleva a no recomendar este sitio. ##### Verified traveller Stayed 1 night in Oct 2017 ### 2/10 Terrible #### Verified traveller Oct 23, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fujam, pior experiência Muito péssimo, primeiro lugar não é hotel. O “estabelecimento” ocupa metade de um andar de um prédio, muito mal dividido. Não tem placa nem sinalização. Não tem recepcão e nenhum responsavel lá. Estrutura péssima, não tinha toalhas, um entra e sai de gente esquisita. Por fim,o café da manhã é num bar distante 3 quadras. Pior experiencia que já tive em hospedagem. Visando segurança da minha família optamos por não ficar lá. Fomos embora e o hoteis.com nos deixou com o prejuízo... não recomendo esse “hotel” e também não recomendo o Hoteis.com por não terem critério ao credenciar estabelecimentos! ##### Verified traveller ### 4/10 Poor #### Bob, Nebraska Sep 27, 2017 Liked: Cleanliness, room comfort #### Trouble in Madrid We found the address and asked for the "Gran Via Suites) at the store which shares their addressl. They never heard of it and identified for us the "Palmer House" (wrongly) a few blocks away. We found "Gran Via Suites" a few blocks away, but they denied that we had a reservation. We finally found the place. The gate at the address was open--there was no sign identifying it, but the person inside said we were at the right address. We wasted.2 1/2 hours. The place has no regular check-in, no concierge, and no phone. The bed and the room were all right, and the "hotel" is trying to be ecological and to have up-to-date facilities. I note that they have co-opted the name of an apartment complex who would deny any affiliation. We chose it for its location--the people we were traveling with were at a sold-out hotel a few blocks up the Gran Via. Others came to check in while we were there--I don't know their experience of trying to find it at an open time. We were glad to move on. ##### Bob Stayed 2 nights in Sep 2017 ### 10/10 Excellent #### Maria Ines Sep 16, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente ubicacion Excelente ubicación !!.un lindas las habitaciones y el desayuno ##### Maria Ines ### 6/10 Okay #### Bon, Madrid, Spain Sep 1, 2017 Disliked: Cleanliness, property conditions & facilities #### Need to fix locks The great thing was it was near the inner city. Everything is walkable distance. The bad part was the apartment wasn't as expected. Everything looked worn out. Shower head had water coming out from a few holes, the door locks for every room was complicated to open. Another guest experience the same issue opening the doors. My friends and I would take turns trying to open the door the get in the apartment. Also, it was mentioned there would be continental breakfast. We woke up and there was nothing. The apartment host wasn't there or anything. Luckily since everything is near by, we went to a buffet that charged 5 euros. At the end of the day we had a room to sleep in. Everything just needs to be maintained more since it's very worn out. ##### Bon Stayed 2 nights in Aug 2017 ### 4/10 Poor #### Verified traveller Aug 23, 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### Good Location Would not stay there again. Room is inside an apartment. Toilet made loud noise every time you flushed & you could not flush any toilet paper or it would clog. You had to throw out in garbage. Was there two nights & garbage was not changed. You needed three different keys to get into room, one for front door of building, one for apartment door, & one for room. Lock on the apartment door wouldn't open properly & one night was 20 minutes trying to open. Called 6 times before anyone answered my call. Only saw the staff when we checked in, no one around the rest of the time. Room is small & no blankets, just sheets to cover up. ##### Verified traveller Stayed 2 nights in Aug 2017 ### 4/10 Poor #### Verified traveller Aug 21, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities Quedaron con nosotros a una hora y no vinieron ni nos cogieron el teléfono, tuvimos que subir y otro inquilino nos abrió la puerta, la habitación no se parecía a las fotos ni de lejos, la palabra suites esta utilizada en este caso muy alegremente... ##### Verified traveller Stayed 3 nights in Aug 2017 ### 6/10 Okay #### andreea, italia Aug 15, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Poca comunicazione Abbiamo provato a contattare la struttura ma non abbiamo mai ricevuto risposta. Una volta nella struttura ci hanno fornito in solo cambio fi asciugamani e nessuno è mai venuto a pulire la stanza. La cosa positiva è la posizione perché dal hotel si può arrivare a piedi ovunque ##### andreea Stayed 3 nights in Aug 2017