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Crown Choice Inn & Suites Lakeview & Waterpark – Avis

2.5 out of 5
Crown Choice Inn & Suites Lakeview & Waterpark
720 S Huron Ave, Mackinaw City, MI

Avis

6,2
Note de 10 – Excellent, d’après 133 avis sur 873." "
Note de 8 – Bien, d’après 221 avis sur 873." "
Note de 6 – Acceptable, d’après 197 avis sur 873." "
Note de 4 – Médiocre, d’après 162 avis sur 873." "
Note de 2 – Terrible, d’après 160 avis sur 873." "

6,2/10

Propreté

6,6/10

Service et personnel

5,8/10

Commodités

5,8/10

État et installations de l’hébergement

6,2/10

Écoresponsabilité

Avis

2/10 – Terrible

William, Columbus

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bathroom wallpaper was peeling, baseboard was doing something funky and we had a pet spider to share it with. The window had something weird going on which didn’t look good.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Theresa

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
At check in, there seemed to be an issue with the reservation that we were not advised of. The girls at the front desk spoke in their language which I feel is extremely rude. We were handed a key with no comments regarding breakfast or other information. Being someone who worked in the hospitality industry, this is not how guests should be treated. May not be back.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Jeremy

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Shelia

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
I liked that it was close to shopping areas! What I didn't like was the hot tub in the water park was broken so I didn't get to enjoy that but my kids had a blast at the water park! Also didn't like that you had to go outside after done swimming and wet only to be cold when we were wet! Our door didn't seal on the fridge and under furniture and behind furniture was very dusty! The handle fell apart on the bath tub and we found a pillow case that was left in the pull out couch and select objects were found left there by other guests! I would not recommend to go here and I don't think I will ever return!
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Jayme

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The water park was closed!! When I booked it they said it was open so I'm very unhappy!! It said it's beach side and it's not!! Just about everything on there website is totally untrue I want my money back!!!
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jacob

Voyage en famille, Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
The facility as a whole could use an update but having the water park in the hotel is a great bonus! The front staff aren’t too friendly though.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Malissa

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Robyn

The kids loved it.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Paul

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Disgusting!!!! Rooms smelled like a combination of Mold and sweaty socks., with wallpaper bubbling and peeling, dirt buildup in window sills, and stains on carpet (1 spot looked like blood). The joke of a "indoor water park" was disgusting as well, with several beer cans lying around at 5pm. We checked in, went to our room and came back to the office (which had boxes stacked all over and appeared under construction) and asked for a refund.... front desk told me that they could not do that because it was past the cancelation period...... WE HAD JUST GOTTEN TO THE HOTEL 5 MINUTES BEFORE!!!! Not my fault your hotel is a disgusting pig sty!!!! We Went to the Hamilton, acrossed the street for an awesome experience and a clean hotel!!!! PLEASE DO NOT STAY AT THE CROWN TRASH DUMP!!!!!
Séjour de 2 nuits en avril 2024

4/10 – Médiocre

anita

Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Anita

Séjour de 2 nuits en mars 2024

6/10 – Acceptable

Amber

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement
Great location. Things I seen on the sight… pics etc. Had me thinking that, a jacuzzi and indoor pool were on property, You have to drive across the street to a different hotel to use the amenities. My room was clean , and I recommend Dixie saloon, and Clyde’s # Carp Lake
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

laura

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Nicole

Voyage en famille
Points faibles : Service et personnel, commodités
It took 45 minutes to check in. Room was clean, almost all the fire extinguishers were missing from the wall.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Denay

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very unprofessional to put it nicely. I regreted getting the hotel the moment i booked it i read reviews adter booking it. Wont make that mistake again. When i got to the hotel to check in the lady at the counter brushed me off to the gentleman next to her he had had said im going to need two rooms this one is dirty, then checks me in sends me to the room. It was dirty, the smell coming from the room was awful. Already off to a bad start, we call down to the loby to let them know. Not much help there. Then we go to the loby they find us another room we go up to it and low and behold that ones durty to. I told them i wanted my money back after the first time. Now we lug our 3 kids and luggage back down to the lobby, by the second time the two people at the counter were literally screaming at eachother, hotel layout isnt very convenient considering you have to go outside in 30 degree weather, the layout of the hotel sucks. Anyway almost an hour later, after their already late 5pm check in, its now 6pm. We finally get a clean room. We have to put on our own pillowcases, one of the pillows had blood stains on it. Black mold in the room, no batteries in the smoke detector, 1 remote with no batteries. Be were on a patio room by then so had to go outside to get to the pool. Now the only good thing about the pool was the room was warm, the water had to much chlorine, out made your eyes burn, you couldn't see through the water very foggy, black mold everywhere. Just awful
Séjour de 2 nuits en mars 2024

8/10 – Bien

Jacob

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Troy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
..
Séjour de 1 nuit en mars 2024

8/10 – Bien

Farm House

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Inside the hotel there were towels just laying around on the floor all over the hotel and down near the pool there was some balls and rock just laying about that if left unsupervised kids could get hurt. I have stayed here before and know that it is a good property to stay at. Just wish it was cleaned up a little bit more.
Séjour de 2 nuits en mars 2024

4/10 – Médiocre

Laura

Voyage en famille avec de jeunes enfants
Points faibles : État et installations de l’hébergement
The power was out they kept saying it would come back on but it never did. It was cold so ended up leaving n going home my kids didn't get to use the water park they were very disappointed. Yes I know its not there fault the power went out but they did nothing to help make up for the disappointing night we had.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Sara

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

8/10 – Bien

Lynnette

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en février 2024

2/10 – Terrible

Matthew

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Used q-tip on floor, had to drive down the road to another hotel to check in and use pool services. The two women were friendly. They should just close down for the winter
Séjour de 1 nuit en février 2024

10/10 – Excellent

Karen

Séjour de 1 nuit en février 2024

2/10 – Terrible

Holly

Séjour de 1 nuit en février 2024

10/10 – Excellent

brooke

Séjour de 2 nuits en février 2024

10/10 – Excellent

Rebecca

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Loved the size of our room, it was also comfortable and clean. Really enjoyed the hot tub and waterpark too.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Jessica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024

2/10 – Terrible

mabel

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Check-in was not available until 5 PM. Staff was not very courteous, and waterpark was Open to Day passes. Very crowded, I did not see anyone monitoring the waterpark. We did see one child actually soil his pants with feces running into the pool. When I brought it to management attention, they refused to refund money, and I did not see any follow up.
Séjour de 1 nuit en février 2024

2/10 – Terrible

tadeusz

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
They don't care about others
Ended up having 2 kids get sick on the trip up running 102 fever. Get to the hotel and let them know and they didn't care. We ended up just eating the reservation not to get other sick. Hotels.com even tried to contact them and explained the situation and they still didn't care. Get home both tested positive for COVID. I guess I did the right thing unlike the hotel!
Séjour de 1 nuit en février 2024

10/10 – Excellent

Robert

Séjour de 2 nuits en février 2024

4/10 – Médiocre

Anthony

Voyage en famille avec de jeunes enfants
Points faibles : Propreté
Rooms were not ready. Too many cigarette butts all over.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

carol

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Enjoyed very much
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Michael, Frankfort

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Andrew

Séjour de 1 nuit en janvier 2024

8/10 – Bien

bruce

Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Patricia

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
My kids had a decent time at the water park, which was our reason for staying here. The room was musty and the beds were super uncomfortable. No breakfast, which was listed at booking. The front porch “balcony” area was full of leaves and had some cigarette butts.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Angela

Voyage en famille avec de jeunes enfants
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Aaron

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Poor customer service
Poor customer service not friendly at all at front desk checking in the maintenance man was very nice however it took 2 hours for him to come fix our clogged toilet
Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Samantha

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Where do I start… no towels in our room I mean none. The front desk staff was rude. There was trash everywhere all over the property. No hot water in the shower.
Séjour de 2 nuits en décembre 2023

8/10 – Bien

Jeremy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Leeanna

Points faibles : Service et personnel
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

Shawn

Voyage en famille
Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

dennis

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Check the reviews mouse in shower bed bugs
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Rita

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Avoid
Drive 5 hours to take grandkids to the waterpark got there Friday for two nights for 1000 dollars for 3rooms and they forgot to turn heaters on in the pools and hot tub . Couldn’t even use the water park it was ICE COLD . My daughter also got locked inside of her room and could not get out. They were unapologetic and offered no comps . There were also no lights on in the stairwells to the water park had to use flashlights on cellphones
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

Rita

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Terrible customer service
Drive 5 hours to take grandkids to the waterpark got there Friday for two nights for 1000 dollars for 3rooms and they forgot to turn heaters on in the pools and hot tub . Couldn’t even use the water park it was ICE COLD . My daughter also got locked inside of her room and could not get out. They were unapologetic and offered no comps . There were also no lights on in the stairwells to the water park had to use flashlights on cellphones
Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Dan

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Brenna

Voyage de couple
Points forts : Propreté
Points faibles : Commodités
We had to go to another hotel to check in. There was no lights on in the hallway, scary! No way to turn heat up.
Séjour de 1 nuit en novembre 2023

4/10 – Médiocre

Avery

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The water park was the only thing we really enjoyed about the stay but even then the pools were dirty. A lot of it looked like it’s been under some type of construction and apparently it’s been like that for at least a year. The paint was peeling off the walls in our room. The lights stopped working in the room and hallways. Really dusty and had a really bad chlorine smell even in our 4th floor room. Carpet was ripped up, handles missing from drawers. The place really needs to be updated and cleaned. The lady at the front desk was ok, nice at times but then snippy when I’d ask a question. There was a breakfast room but no breakfast was served. Chairs stacked up and everything g covered in dust. Just coffee in the lobby. The arcade half the games just ate our coins. Never staying here again.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Emily

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Staff was friendly & waterpark was nice. Good experience
Séjour de 2 nuits en octobre 2023