Vue aérienne

Grand Palladium Lady Hamilton Resort & Spa All Inclusive – Avis

4.5 out of 5

Avis

7,6

Bien

Note de 10 – Excellent, d’après 487 avis sur 1169." "
Note de 8 – Bien, d’après 277 avis sur 1169." "
Note de 6 – Acceptable, d’après 176 avis sur 1169." "
Note de 4 – Médiocre, d’après 103 avis sur 1169." "
Note de 2 – Terrible, d’après 126 avis sur 1169." "

8,2/10

Propreté

7,8/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Yolandous

Points forts : Service et personnel, état et installations de l’hébergement
This is one of the best trip I’ve ever taken. This was my first time ever going to Jamaica and hopefully I’ll get back real soon. The staff was very friendly and accommodating.
Séjour de 3 nuits en mai 2024
Ashley-Ann Dunkley- Guest Services a répondu le 26 mai 2024
Dear Yolandous, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 – Bien

Barbara, LEe

Points forts : Propreté, état et installations de l’hébergement
Séjour de 5 nuits en mai 2024
Ashley-Ann Dunkley- Guest Services a répondu le 26 mai 2024
Dear Barbara, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 – Excellent

Alazia

Points forts : Propreté
Séjour de 3 nuits en mai 2024
Abigail Facey a répondu le 25 mai 2024
Dear Alazia, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Excellent

Sheila

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There wasn't anything that i didnt like about the property, however i would have appreciated grab rails in the bathroom as i have some mobility issues.
Séjour de 2 nuits en mai 2024
Krysten Nelson a répondu le 24 mai 2024
Hello Sheila, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

2/10 – Terrible

Peter DWIGHT

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en octobre 2023
Ashley-Ann Dunkley- Guest Services a répondu le 25 mai 2024
Dear Peter Dwight, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards

8/10 – Bien

Jean Marc

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property overall.
Séjour de 5 nuits en mai 2024
Abigail Facey a répondu le 22 mai 2024
Dear Jean Marc, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

8/10 – Bien

Jean Marc

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was great. We were here for a wedding. The staff for wedding could have done a better job.
Séjour de 5 nuits en mai 2024
Abigail Facey a répondu le 22 mai 2024
Dear Jean Marc, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. We do want to extend sincere apologies for the less than favorable experience you had with our wedding team. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 – Excellent

Carl

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an amazing time. The beach was beautiful and the staff was great.
Séjour de 5 nuits en mai 2024
Abigail Facey a répondu le 21 mai 2024
Dear Carl, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Excellent

Zoey-Ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Abigail Facey a répondu le 22 mai 2024
Dear Zoey-Ann, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Excellent

Colin Matthew

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tons of options (beaches, restaurants, bars) and they always do a great event for the Superbowl every year.
Séjour de 7 nuits en février 2024
Ashley-Ann Dunkley- Guest Services a répondu le 21 mai 2024
Dear Colin Matthew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Excellent

Sasha Lee

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the fact that most staff members were courteous and pleasant. I didn't like the fact that there was hardly any parking available for guests.
Séjour de 2 nuits en mai 2024
Ashley-Ann Dunkley- Guest Services a répondu le 21 mai 2024
Dear Sasha Lee, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 – Acceptable

Gerald

Voyage en famille
Points forts : Propreté, service et personnel
Being a foodie person I want quality food and that didnt happen. Food was over cooked at times, or missing all together. Some dining places were closed and should have been opened. Nothing was available early morning 6am no coffee and donuts. I thought the service was amazing throughout the property. I never found any water activities besides swimming in a pool. Because of the resort's location the cost to travel was minimum $130 upwards to $400 depending on the destinations. The night time shows need more thought, planning and creativity as I'm sure they came do better.
Séjour de 5 nuits en mai 2024
Shantoya Tomlinson a répondu le 20 mai 2024
Dear Gerald , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

10/10 – Excellent

Alfredo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I highly recommend staying at the Grand Palladium and Lady Hamilton resort. If you book in advance you can find affordable packages and flights. The resort has many restaurant options, great pools, beaches and spa. The staff is super friendly and does whatever it takes to make you happy. One advice to note, be careful with a few tricks in agreeing to do a timeshare presentation because that is a waste of time and money ;)
Séjour de 4 nuits en mai 2024
Shantoya Tomlinson a répondu le 20 mai 2024
Dear Alfredo, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards

6/10 – Acceptable

Shawn William

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
A great time for the family
Séjour de 9 nuits en mars 2024
Shantoya Tomlinson a répondu le 19 mai 2024
Dear Shawn William Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 – Excellent

Roberto Carlos

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mai 2024
Ashley-Ann Dunkley- Guest Services a répondu le 21 mai 2024
Dear Roberto Carlos, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Excellent

Lakeisha

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Best Vacation ever
Séjour de 4 nuits en mai 2024
Shantoya Tomlinson a répondu le 19 mai 2024
Dear Lakeisha, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

8/10 – Bien

Catherine Marie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024
Ashley-Ann Dunkley a répondu le 20 mai 2024
Dear Harry, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

8/10 – Bien

GEORGE

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Grand Palladium is an amazing hotel. The staff are friendly and welcoming. The only issue I had was the food was too salty. Otherwise amazing.
Séjour de 2 nuits en mai 2024
Shantoya Tomlinson a répondu le 19 mai 2024
Dear George , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We will certainly be taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff is amazing. We loved everything about this resort. It’s has natural beauty and its own coral reefs for snorkeling. My wife and I will return.
Séjour de 7 nuits en mars 2024
Shantoya Tomlinson a répondu le 19 mai 2024
Dear Daniel, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 – Excellent

NICKIA

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The garden view was beautiful. The room was spacious and clean. The staff was very kind, attentive, and quick to correct any concerns that I may had.
Séjour de 3 nuits en mai 2024
Abigail Facey a répondu le 15 mai 2024
Dear Nickia, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 – Excellent

Rayford

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great and well kept property.Wonderful staff and great dining all the events were really nice.
Séjour de 4 nuits en mai 2024
Sansaria Smith a répondu le 14 mai 2024
Dear Rayford, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

6/10 – Acceptable

Corazon

Voyage en famille
Points forts : Service et personnel
Resort is very nice kinda outdated
Séjour de 7 nuits en mai 2024
Abigail Facey a répondu le 14 mai 2024
Dear Corazon, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

2/10 – Terrible

Jasmine

Points faibles : Propreté
Séjour de 4 nuits en mai 2024
Sansaria Smith a répondu le 14 mai 2024
Dear Jasmine, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

10/10 – Excellent

Ashminie Marissa

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always a great time at palladium. My only issue would it took forever to get a trolly.
Séjour de 4 nuits en mai 2024
Justine - Guest Services a répondu le 13 mai 2024
Dear Ashminie, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic despite the trolley issues you had! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 – Excellent

Hoa Thai

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Like "Natural Beach Pool" is Calm, Cool & Safe... Like Staffs are Very FRIENDLY! Like Property are Very CLEAN & SAFE! FIVE Stars Resort!
Séjour de 6 nuits en mai 2024
Abigail Facey a répondu le 13 mai 2024
Dear Hoa Thai, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 – Excellent

Kyandra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked how everything was convenient, the food options, the spa, and entertainment
Séjour de 5 nuits en mai 2024
Abigail Facey a répondu le 10 mai 2024
Dear Kyandra, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 – Excellent

Latoya

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel
Séjour de 3 nuits en mai 2024
Abigail Facey a répondu le 9 mai 2024
Dear Latoya, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

4/10 – Médiocre

Zeeyad

Voyage en famille, Voyage en groupe
Points forts : Propreté
Points faibles : Commodités
The resort was nice but they need to hire more staff and way more trolleys. I couldn’t feel my foot while I was there because of all the walking I had to take pain killers. When you call for a trolley they never show up you have to call 5 times before one show up. And our first room smelt like mold it was disgusting. They had to change our room cause we couldn’t take the smell. The grand palladium in Mexico I would rate 5 stars not this one. They also need to have better liquor at the resort everything there is house liquor. Why pay premium price when you not getting premium treatment?
Séjour de 4 nuits en mai 2024
Abigail Facey a répondu le 8 mai 2024
Dear Zeeyad, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

4/10 – Médiocre

Dia D

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
The checking-in and the employee are rude and my bracelet to get in my room worked only the last nite of my stay. I had walk 15minutes each way to get to and from the front desk for assistances. The alcohol selection is TERRIBLE. will never ever stay at this property again. I can stay home and be mistreated
Séjour de 4 nuits en mai 2024
Abigail Facey a répondu le 8 mai 2024
Dear Dia D, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

6/10 – Acceptable

Jasnee

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
I stayed here on a girls trip for my birthday. Rooms were very clean, staff was accommodating However we were turned away a few times trying to go eat at the restaurants due to attire. One restaurant said I couldn’t eat there because my dress was a tad bit wet. I get rules are in place but if I am not made known to said rules how would I know ? Also we had a noise complaint from a tiny speaker I had which I didn’t like either because again I came to have FUN but Overall it was an okay stay.
Séjour de 4 nuits en mai 2024
Abigail Facey a répondu le 8 mai 2024
Dear Jasnee, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

6/10 – Acceptable

Leonard

Voyage en famille
average
Séjour de 4 nuits en avril 2024
Abigail Facey a répondu le 4 mai 2024
Dear Leonard , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

8/10 – Bien

Harry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024
Ashley-Ann Dunkley a répondu le 5 mai 2024
Dear Harry, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 – Excellent

Vanessa Carol

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love the property it was very beautiful
Séjour de 5 nuits en avril 2024
Justine - Guest Services a répondu le 2 mai 2024
Dear Vanessa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 – Acceptable

Diane

Voyage en famille
Points forts : Commodités
Points faibles : État et installations de l’hébergement
I loved the beach the grounds and the restaurant. Amazing staff and entertainment. I hated that there and no elevators, the rooms are outdated and need renovation.
Séjour de 8 nuits en avril 2024
Abigail Facey a répondu le 1 mai 2024
Dear Diane , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

10/10 – Excellent

floyd

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great resort, friendly staff,clean well keep property, great food.Not really a complaint but be prepared for stairs
Séjour de 6 nuits en avril 2024
Abigail Facey a répondu le 30 avr. 2024
Hi Floyd, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 – Acceptable

Bernice

Voyage en famille
Points forts : Service et personnel
The fine dining was like a fast food facility. I dont understand why one would even bother to dress up to attend. The staff was loud and unprofessional
Séjour de 2 nuits en avril 2024
Abigail Facey a répondu le 30 avr. 2024
Dear Bernice, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

10/10 – Excellent

Alba

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The nap was great
Séjour de 3 nuits en avril 2024
Abigail Facey a répondu le 30 avr. 2024
Hi Alba, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 – Acceptable

Latoya

Voyage de couple
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
It was ok
Séjour de 2 nuits en avril 2024
Sansaria Smith a répondu le 29 avr. 2024
Dear Latoya, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

6/10 – Acceptable

Jolen

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very beautiful resort. However, improvement can be done with food which was lacking flavor. Also, limited indoor entertainment.
Séjour de 4 nuits en avril 2024
Shantoya Tomlinson a répondu le 28 avr. 2024
Dear Jolen , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

8/10 – Bien

Binh

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Was great about my 5th time returning to the resort, previous time was in 2019 when we had gotten married there. The vibes for the most part was great, the resort was just the same as it was 5 years ago, the photo company is something that needs to be replaced - they are not the greatest. Food option has deteriorated since the last time we went there - however, the food was good, restaurants are hit in miss some days good some days bad (leaning on more days bad - buffet better choice) Liquor options have went down by far - low tier brands for the most part - this needs to be improved I wouldn't go back every year is my review.
Séjour de 4 nuits en avril 2024
Shantoya Tomlinson a répondu le 28 avr. 2024
Dear Binh, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

8/10 – Bien

Katherine Michele, Croydon

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
If you stay here looking for a relaxing beach/ocean vacation and don't reserve a beach cabana you are missing out. We booked one for our first day and loved it so much, it was perfect, that we booked one for 2 additional days. I know that it is an all inclusive resort but when you book a cabana you get individual, dedicated wait service that will bring you drinks and food all day along with a cooler full of soft drinks, water, beer and prosecco. But the best part was the lovely young lady that was our server. Christine Jarrett was the best and we were very sad to say goodbye to her. Highly recommend!
Séjour de 5 nuits en avril 2024
Justine - Guest Services a répondu le 26 avr. 2024
Dear Katherine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 – Excellent

melissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Sansaria Smith a répondu le 26 avr. 2024
Hi Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Excellent

Andrew

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The snorkelling right off the resort was fantastic.
Séjour de 7 nuits en février 2024
Justine - Guest Services a répondu le 22 avr. 2024
Dear Andrew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 – Médiocre

Heidi

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Points faibles : Service et personnel, commodités
Smoking facility, unfriendly staff
Séjour de 5 nuits en janvier 2024
Sansaria Smith a répondu le 21 avr. 2024
Dear Heidi, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

6/10 – Acceptable

Vlad, North Hills

Points forts : Propreté
Points faibles : État et installations de l’hébergement
Séjour de 5 nuits en mars 2024
Sansaria Smith a répondu le 21 avr. 2024
Dear Vlad, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

10/10 – Excellent

Malik L

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful experience. Staff, facilities, service was great. Definitely recommend.
Séjour de 3 nuits en avril 2024
Abigail Facey a répondu le 4 mai 2024
Hi Malik L, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 – Médiocre

Oscar

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
El hotel en general muy lindo, bien cuidado, limpio, muchas áreas para niños, fácil movilizarse a la piscina y playa. La comida bastante buena. Lo malo de este hotel es el servicio, la mayoría de los empleados atienden de mala forma, muy mal educados y con cara de molestos, lentos, se olvidan que te están atendiendo y de lo que uno solicita, algunos fueron incluso groseros. Se recomienda que capacuyen para una mejor atención al huésped, también, faltan snacks cerca de la piscina o la playa, existen horas donde no hay que darle de comer a los niños, se debería considerar ya que, se supone es un hotel familiar. En general lo pasamos bien, tranquilos pero muy mal atendidos, definitivamente no nos interesa volver a Jamaica nunca más !!!
Séjour de 6 nuits en avril 2024
Sansaria Smith a répondu le 13 avr. 2024
Estimado Oscar: Nos complace haber sido seleccionados como la mejor opción de resort y confiamos sinceramente en que se crearon algunos momentos memorables. Nos decepciona saber que la experiencia no cumplió con sus expectativas y agradecemos sus comentarios. Estamos tomando las medidas necesarias para mejorar los aspectos del servicio que estaban menos de lo deseado. Esperamos recibirlo nuevamente para poder ofrecerle una experiencia más positiva. Un cordial saludo,

8/10 – Bien

Alex

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful resort
Séjour de 7 nuits en avril 2024
Sansaria Smith a répondu le 13 avr. 2024
Hi Alex, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 – Bien

Nadia

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Property is older, but well maintained. Staff was ok, no one really seemed happy to be working there besides a handful of people (check in clerk and housekeeping lady were fantastic, as was the gentleman we booked our excursion with and the two Expedia reps who came to chit chat to welcome us and then to discuss certain issues). One major issue was the lack of food in the all inclusive breakfasts and lunches. Popular items would run out and were gone for the day. Examples include hash browns, and poached and scrambled eggs, amongst other things. Several other guests said they had experienced the same thing the entire week they had been there. I have never experienced this at an all inclusive resort before. If things are finishing, the staff is usually right there, waiting to replenish. Here, staff had to be asked several times, only for guests to be told that it’s coming or it’s done for the day (how do you run out of Nutella??) all in all, a decent experience overall, but was expecting more in terms of customer service and availability vs the hotel rating.
Séjour de 6 nuits en avril 2024
Justine - Guest Services a répondu le 8 avr. 2024
Dear Nadia, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We are disappointed to learn that some experiences did not meet your expectations. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 – Excellent

John

Voyage en famille avec de jeunes enfants, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Resort was exceptional, well maintained and our rooms impeccably serviced. Easy to move around with short strolls between venues and shuttle services readily available. The staff were warm and friendly and very accommodating. Thank you for a wonderful experience!! John and Julia
Séjour de 7 nuits en mars 2024
Chris-Ann Gayle a répondu le 8 avr. 2024
Hi John, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!