4/10 – Médiocre
Erin
Voyage en groupe
23 juin 2024
Points faibles : Service et personnel
For the price, the service was not good. And the extra amenities were ridiculously priced ($150 for one game of bowling?!?). Front desk was average. One lady working there seemed put out to help us. Rooftop pool was a disaster. We bought coke and water in the lobby of the hotel five minutes before going to the pool and they would not let us bring it on the pool deck. Drinks were outrageously priced ($9 for a seltzer) and they were out of many of the options. There were 4 people working the bar and about 15 people at the pool and we still had to wait over 30 minutes for a drink (ever single time we ordered). The bartender closed out our tab after his shift ended… while we were still there… and gave himself a very generous tip. Which is super shady. Finally, I was charged for an early checkin (we did not check in early) , the lady I spoke to said she would remove it from our bill if I signed up for their rewards program, I did- and it was not removed. The service has gone down every time we have stayed there. The hotel is beautiful and clean… but that is where the positives end.
Erin
Séjour de 1 nuit en juin 2024