Chambre Standard, 2 lits doubles | Fer et planche à repasser, accès au Wi-Fi (inclus), literie fournie

Legend Hotel Hollywood – Avis

2 out of 5
Legend Hotel Hollywood
1822 North Cahuenga Boulevard, Los Angeles, CA

Avis

7,0

Bien

Note de 10 – Excellent, d’après 247 avis sur 1001." "
Note de 8 – Bien, d’après 296 avis sur 1001." "
Note de 6 – Acceptable, d’après 230 avis sur 1001." "
Note de 4 – Médiocre, d’après 97 avis sur 1001." "
Note de 2 – Terrible, d’après 131 avis sur 1001." "

7,6/10

Propreté

6,6/10

Service et personnel

6,2/10

Commodités

7,4/10

État et installations de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 – Bien

Alisson

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Propreté vraiment très moyen virgule isolation quasi inexistante, on entend tout le monde dans les escaliers les portes qui claquent. Par contre hôtel très bien placé juste à côté de Hollywood boulevard, et très proche des bouches de métro et des arrêts de bus. En soit on en a pour le prix, prix relativement raisonnable pour Los Angeles, hôtel raisonnable, pas ouf mais correct.
Séjour de 4 nuits en octobre 2023
Hotel Manager a répondu le 16 déc. 2023
Dear Guest,We thank you for sharing your comments about your stay. We are sorry to learn that the cleanliness and insulation of the room did not meet your expectations. Your feedback is important, and we are taking note of these concerns to improve our service. We are delighted that the hotel's location met your expectations, being located close to Hollywood Boulevard, metro stations and bus stops. We understand the importance of value for money, and we appreciate that you found the price reasonable for Los Angeles. We take your feedback seriously and hope to have the opportunity to welcome you back to provide an improved experience.Sincerely, Hotel Manager

4/10 – Médiocre

Ghyslain

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
La propreté de la chambre laisse à désirer. Aucune insonorisation, stationnement très bruyant. Le peu de meubles dans la chambre sont assez abîmés À 10 minutes à pied d'une station de métro et à 5 minutes du Walk of Fame.
Séjour de 3 nuits en février 2023
Rafiq a répondu le 11 mars 2023
Sorry, for your unhappy, But Los Angeles any building is not sound prove. Thanks

8/10 – Bien

alexis

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
On devaisxqvlur accès au coin café et breakfast mais il on fermé pour cause de covid soit disant. Très decu du service
Séjour de 2 nuits en septembre 2022
Hotel Manager a répondu le 20 sept. 2022
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

10/10 – Excellent

Chantale

Séjour de 1 nuit en mars 2022
Hotel Manager a répondu le 19 mars 2022
Dear Guest, We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. Sincerely, Hotel Manager

8/10 – Bien

Hughes

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2020
Rafiq a répondu le 5 janv. 2020
Thanks for staying with us

2/10 – Terrible

Julien

Points faibles : Propreté, service et personnel
Trip1
Propreté de la chambre laisse à désirez. Vraiment déçu par l’accueil.
Séjour de 1 nuit en août 2019
Rafiq a répondu le 3 sept. 2019
Sorry, for that.

8/10 – Bien

Dominique

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Jolie et agréable pour un Motel
Belle hôtel , pour le prix très bon rapport qualité prix pour une superbe localisation , faut juste pas s’attendre un petit déjeuner de fou , mais nous ça nous a suffit. Les chambre sont bien décorée et l’exterieur Aussi ( jolie fresque sur le Mur )
Séjour de 1 nuit en août 2019
Rafiq a répondu le 16 août 2019
Thanks for staying with us

8/10 – Bien

Francky

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2019
Rafiq a répondu le 2 juill. 2019
Thanks for staying with us

8/10 – Bien

Breaking

Points forts : Service et personnel, état et installations de l’hébergement
Legend hôtel or Légende Motel
Légende hôtel est un Motel réorganisé en Hôtel. Je l ai choisis car il était situé à côté du Avalon théâtre ou je devais me rendre. Insonorisation des chambres !!!!
Séjour de 2 nuits en janvier 2019
General Manager a répondu le 24 janv. 2019
Thank you very much for choosing Legend Hotel Hollywood for your recent visit to the area! We are very glad to have been able to provide you with the convenient location and quiet atmosphere that you were hoping for. We wish you well, and we would love to see you again in the future!

6/10 – Acceptable

Heimana

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en décembre 2018
Rafiq a répondu le 4 janv. 2019
Thanks

8/10 – Bien

Voyageur vérifié

Séjour de 2 nuits en juin 2018
Rafiq a répondu le 24 juin 2018
Thanks for staying with us

8/10 – Bien

francois

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel au coeur d'Hollywood
Très bon rapport qualité-prix. Propre et bien situé.

6/10 – Acceptable

Hamza

Points forts : Confort de la chambre

6/10 – Acceptable

Michol

Points forts : Propreté
It’s nice
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

RENALDO

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location isn't bad if you have business downtown Hollywood. But the site has errors. They said the lobby is available. It is not. I tried to use it due to the internet, which keeps dropping. The staff also changes the internet PW and you have to call in to get it. Now, not all the time someone is by the desk - which sucks for someone like me who remote-works. Also, if you get a room close to the road, there is a lot of traffic noise, including buses and dump trucks. For some reason, the guests are always screaming, and there are vagrants who will pass through, rummage the compound, and the staff won't say a thing. This creates an unsafe feeling. There is also no late check-out. After staying for nearly 2 weeks, they insisted I pay for an extra night. If you're just there to crash and head out, it'll work, but if you want to work after-hours, think twice. Lastly, it's odd to see them charging for handicap parking. Pretty distasteful tbh.
Séjour de 13 nuits en avril 2024
Hotel Manager a répondu le 21 mai 2024
Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement.We apologize for any discrepancies regarding the availability of the lobby and the inconsistency with the internet service. Rest assured, we are actively working to address these issues to ensure a more seamless experience for our guests.We regret any disturbances caused by external noise and other guests during your stay. Please know that we take the safety and comfort of our guests seriously, and we will take steps to address these concerns.Regarding late check-out and parking fees, we appreciate your feedback and will review our policies to ensure they align with our guests' needs and expectations.We understand your frustrations and hope to have the opportunity to regain your trust during your future visits. Please don't hesitate to reach out to our team directly if there's anything we can do to assist you further.Sincerely, Hotel Manager

8/10 – Bien

QIANG

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and quiet. The staff is friendly。
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 21 mai 2024
Dear Guest,Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel clean and quiet, and that our staff made your stay enjoyable. We strive to provide exceptional service to all our guests, and we hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 – Bien

Andrea

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the movie star art in parking area. Room is designed very nice. Staff was nice. Wifi was strong as promised when I checked about being able to WFHotel. Only spoil was when I was in an important work meeting and I was interrupted mid-sentence by the very loud phone. They had mixed my room up with another and telling me I needed to check out. Some back and forth and they realized their error. They are extremely thin walls, so you will hear everyone outside your room. Other than that it's a fine place for a quick stay. Food in walking distance and some Hollywood stars around the corner.
Séjour de 2 nuits en mai 2024
Hotel manager a répondu le 16 mai 2024
Dear Guest,Thank you for your feedback. We're glad you enjoyed the movie star art, room design, and friendly staff. We apologize for the mix-up with your room and any noise disruptions. Your comments are noted for improvement. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 – Acceptable

William

Points faibles : Service et personnel, état et installations de l’hébergement
Nothing
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 13 mai 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience with us was not up to your expectations. If there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 – Acceptable

MARK

Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 13 mai 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience with us was average. If there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 – Excellent

Kendall

Voyage d’affaires
Points forts : Service et personnel
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 7 mai 2024
Dear Guest,Thank you for the positive rating! We're thrilled to hear that you had a great experience during your stay. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 – Bien

Michelle

Voyage en groupe
Floor of room and shower were a bit dirty on arrival
Séjour de 3 nuits en mai 2024
Hotel Manager a répondu le 6 mai 2024
Dear Guest,Thank you for your feedback. We apologize for the cleanliness issues you encountered upon arrival. Cleanliness is a top priority for us, and we will address this promptly with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your honesty. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 – Médiocre

Naoki

Voyage en groupe
Points faibles : État et installations de l’hébergement
Too noisy after midnight. Not recommended.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 6 mai 2024
Dear Guest,Thank you for your feedback. We apologize for the noise disturbance you experienced during your stay. We strive to provide a peaceful environment for all our guests, and we regret that we fell short of your expectations in this regard. Your feedback is important to us, and we will address this issue promptly with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 – Excellent

Stacy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thank you
Séjour de 4 nuits en avril 2024
Hotel Manager a répondu le 6 mai 2024
Dear Guest,You're welcome. We're glad to hear that you had a great experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your positive rating and hope to welcome you back again in the future!Sincerely, Hotel Manager

2/10 – Terrible

Glenn

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel
Check in is done through a Window even though a lobby is available. The 2 guys that work in reception are extremely rude and should not be in the hospitality industry. We asked for a late check out and was told the latest was 2 pm . We then asked if we could store our bags due to a late flight he told us we could but it would cost us $20 per hour yet the website states storage is available with no mention of a fee. After i asked if we could stay until 3pm in the room the guy accepted. We even confirmed with the other employee. When we went to check out the guy tried to charge us $30 cash and said i must have forgotten he told me that a $30 charge was applicable. Both my wife and myself did not hear anything about a charge. The employee became very aggressive towards my wife and me . We have been travelling around the USA for 6 weeks and this was the first experience of a hostile and rude interaction. The owner of the property should know who is managing their business because they are not giving it a good name. Definitely would not recommend this property to anyone travelling to Hollywood
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 2 mai 2024
Dear Guest,We apologize for the unpleasant experience you had during your stay. Your feedback regarding the check-in process and interactions with our staff is deeply concerning. We take guest satisfaction seriously and will address these issues with our team to ensure such incidents are not repeated. We appreciate you bringing this to our attention and regret that we fell short of your expectations. Your comments will help us improve, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 – Bien

Joshua

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Walking distance to the Hollywood bowl. Clean and comfortable. Parking was tight.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 22 avr. 2024
Dear Guest,Thank you for your feedback. We understand the importance of breakfast options for our guests and will consider your suggestion for future improvements. If there are any other areas where we can enhance your experience, please feel free to let us know. We appreciate your input and hope to welcome you back soon.Sincerely, Hotel Manager

6/10 – Acceptable

Cristian Esquivel

Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 9 mai 2024
Dear Guest,Thank you for your rating. We strive to provide the best experience possible for our guests. If there were any specific areas where we fell short during your stay, please feel free to share them with us so we can work on improving.Sincerely, Hotel Manager

6/10 – Acceptable

Patricia

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Relatively clean. Loud - walls were paper thin. I could hear the person mext door snoring so clearly that i thought it was my mom whom I shared the room with. Other than that, it was about what you expect from a motel like this.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 17 avr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the noise disturbance you experienced during your stay. Ensuring a comfortable and restful environment for our guests is important to us, and we regret that we fell short in this aspect. Please know that we will address the issue with noise insulation to improve future experiences. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 – Excellent

David

Points forts : Propreté
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 12 avr. 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that you had a great experience during your stay with us. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 – Terrible

Richard

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The staffs were so rude, the beddings arent clean, dont go to this hotel
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 10 avr. 2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Providing excellent service and cleanliness are our top priorities, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these issues internally to prevent recurrence. If you would like to discuss your concerns further, please contact us directly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Abel

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
estacionamiento limitado. con costo extra de $20.00 us dlls . se deja deposito de $200.00 dlls en efectivo. no aceptan las tarjetas de cerdito que no tengan el nombre. en la acutalidad las tarjetas de credito no llevan nombre.
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 8 avr. 2024
Dear Guest,We appreciate your comments. We apologize for the inconvenience caused by limited parking and deposit requirements. We will take your observations into account to improve our services. If you need further assistance or have any other concerns, please do not hesitate to contact us. We hope to have the opportunity to welcome you again in the future.Sincerely, Hotel Manager

4/10 – Médiocre

Pedro

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
They do extra charges that they don’t post in here
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 28 mars 2024
Dear Guest,Thank you for sharing your concerns with us. We apologize for any confusion regarding extra charges. We strive to be transparent with our pricing, and we will investigate this matter further to ensure clarity for our guests. If you have any specific charges you'd like to discuss, please feel free to contact us directly. Your feedback helps us improve our services for all our guests.Sincerely, Hotel Manager

2/10 – Terrible

PIYUSH

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 27 mars 2024
Dear Guest,We're deeply sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you can provide regarding your stay so that we can address any issues and improve our service. Please feel free to reach out to us directly to discuss your concerns further. We value your patronage and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

10/10 – Excellent

Fernando

Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 20 mars 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

10/10 – Excellent

david

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like legends a lot because it’s conveniently located has parking for $10 which is pretty cheap compared to other places have good room rates and the rooms are decent and clean. It’s definitely one of the better cost-effective hotels amongst all of them in Hollywood.
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 18 mars 2024
Dear Guest,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be conveniently located with affordable parking. It's wonderful to know that you appreciated our competitive room rates and clean, comfortable rooms. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in Hollywood.Sincerely, Hotel Manager

2/10 – Terrible

Ximin

Voyage de couple
Points faibles : Propreté, service et personnel et commodités.
This is a very bad hotel. Things will be lost…
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 11 mars 2024
Dear Guest,We're deeply sorry to hear about your negative experience. The security and safety of our guests' belongings are a top priority for us. We take any reports of lost items seriously and would like to investigate this matter further. Please contact us directly so we can address your concerns promptly.Sincerely, Hotel Manager

4/10 – Médiocre

Jorge

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in took about 30 minutes even thought I pre paid ahead of time the guy was rude as hell all the previous dirt from the floor was swept under the bed bottle caps you name it wouldn’t stay again
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 5 mars 2024
Dear Guest,We apologize for the inconvenience you experienced during check-in and for any rudeness encountered from our staff. Your feedback regarding cleanliness is concerning, and we will address it promptly to ensure such oversights do not recur. We regret that we fell short of your expectations and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 – Excellent

Mario

Points forts : Propreté, service et personnel et commodités.
always excellent reception service
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 1 mars 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you consistently receive excellent reception service during your stays with us. Providing exceptional service is a top priority, and we're delighted to know that our team consistently meets your expectations.Sincerely, Hotel Manager

8/10 – Bien

Vianca

Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 22 mars 2024
Dear Guest,Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Osvaldo

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 28 févr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Your comments are important to us, and we would appreciate any specific details you can provide to help us improve. Please know that we take your feedback seriously and will work to address any issues you encountered.Sincerely, Hotel Manager

4/10 – Médiocre

Patty

Points faibles : État et installations de l’hébergement
Convenient location, but the area around the hotel other guests were extremely loud all through the night. Clean enough. Definitely a 2 star motel.
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 26 févr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise disturbances from other guests during your stay. Your comfort is important to us, and we regret that we fell short in this aspect. We take your comments seriously and will address them with our team to ensure improvements are made. Sincerely, Hotel Manager

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement
Hot water was from a cold water tap. It was luke warm.
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 26 févr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issue you experienced with the hot water during your stay. Your comfort is important to us, and we regret any inconvenience caused. We will investigate the matter promptly and take necessary actions to ensure this does not happen again.Sincerely, Hotel Manager

4/10 – Médiocre

shannon

Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 26 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would appreciate any additional details you can provide about your stay so that we can address your concerns appropriately.Sincerely, Hotel Manager

8/10 – Bien

???

Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 22 mars 2024
Dear Guest,Thank you for taking the time to leave us a review. We're pleased to see that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 – Excellent

Junya, Yao-Shi

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
One of the few complaints was the lack of electrical outlets and the fact that card keys were not given for the number of people in the room.
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 24 févr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that overall, you had a positive experience during your stay. We apologize for any inconvenience caused by the lack of electrical outlets and the issue with card keys. Your comments are valuable to us, and we will address these concerns to improve our services for future guests.Sincerely, Hotel Manager

4/10 – Médiocre

Betsy

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This place is surrounded by homeless people. While checking in we saw a guy walking in the hallway peeking thru the windows. It was super noisy al night long, cars and drunk people. The inside of the room had dirty walls, the bed was so flimsy, and the floor was sunken in right by the bathroom entrance. Really close to Universal Studios which was nice, but definitely will be looking to stay somewhere else next time.
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 23 févr. 2024
Dear Guest,We're sorry to hear about your experience. Your safety and comfort are our top priorities, and we take your feedback seriously. We'll address the cleanliness and maintenance issues you mentioned with our team. We appreciate your comments and hope to improve for your next visit.Sincerely, Hotel Manager

10/10 – Excellent

Jami

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 21 févr. 2024
Dear Guest,Thank you for your perfect 10 out of 10 rating on Hotels.com. We are thrilled to hear that you had an excellent experience during your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 – Terrible

janice

Points forts : Propreté
Points faibles : Service et personnel
tub was dirty hair on the bed poor service
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 21 févr. 2024
Dear Guest,We apologize for the disappointment you experienced during your recent stay. Cleanliness and guest service are paramount to us, and we regret any lapses in these areas. Your feedback is taken seriously, and we will address these issues with our team to ensure they are rectified promptly. We hope you will consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

6/10 – Acceptable

Marilyn

Voyage en famille
Points forts : Propreté
Points faibles : Commodités
There was a homeless encampment literally outside the property. The clerk who checked us in was a bit rude because i didn't get my credit card out fast enough to suit him. You have to stand outside to check in even though there was a perfectly acceptable lobby. People arguing right outside our window at 7:30 a.m. and lots of door slamming going on
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 16 févr. 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience and discomfort caused by the homeless encampment nearby and the behavior of our front desk clerk. Your comments are important to us, and we will address these issues to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Van

Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 22 mars 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your recent stay did not fully meet your expectations. Your satisfaction is important to us, and we would like to learn more about any specific issues or concerns you may have encountered during your stay so that we can address them accordingly. Please feel free to reach out to us directly to discuss your feedback further. Sincerely, Hotel Manager