Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

Please accept our sincere apology. It has been brought to my attention that your recent visit with us was not to par, as you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi John,We're pleased to hear that you found our staff friendly and our property convenient during your stay! However, we apologize for the inconvenience caused by the noisy AC unit. Your comfort is important to us, and we'll address this issue promptly to ensure a more restful experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for another comfortable stay soon!Best Regards, La Casa InnCustomer Care Team

Hi Enrique,We're thrilled to hear that you found our location convenient for your visit to Pasadena and that you received good attention and service during your stay! Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future!Best Regards, La Casa InnCustomer Care Team

Hi Masahiro,We're glad to hear that you found our building classic yet comfortable! Providing a cozy and welcoming environment for our guests is important to us, and we're delighted that you enjoyed your stay with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable visit in the future!Best Regards, La Casa InnCustomer Care Team

Hi Jeffrey,I'm sorry to hear about this unpleasant experience with La Casa Inn and how it impacted your friend Melissa Lednak. It's unfortunate that the motel staff was unhelpful and charged inconsistent fees for checking in early. This kind of treatment is unacceptable, especially for a guest who had a long journey and simply wanted to leave her baggage while waiting to check in. We expect staff to be courteous and accommodating, and it's frustrating to hear that Melissa was not treated this way. The abruptness and lack of clear communication, along with the changing fees, are not professional and should not happen. No guest should be left feeling frustrated and unwelcome, especially after a tiring journey. Thank you for bringing this to light. If Melissa would like to file a complaint or report this behavior to motel management, we'd be glad to assist in guiding her through the process. Additionally, I suggest sharing this feedback on relevant review platforms to alert other travelers. I hope Melissa's subsequent travels were more pleasant, and I’m sorry this experience was so disappointing.Best Regards, La Casa InnCustomer Care Team

Hi Margaret,Thank you for sharing your feedback with us. We're glad to hear that the bedding and towels were immaculate and that our staff was attentive, especially when you asked for shampoo. However, we apologize for the cleanliness issues you encountered with the shower, blinds, microwave, and fridge door—this is not the standard we strive for. We'll be addressing these concerns with our housekeeping team to ensure thorough cleaning and to avoid these oversights in the future. It's unfortunate that you had to request toiletries instead of finding them readily available, and we'll work to ensure they are consistently stocked in all rooms. We understand that access to coffee and food can be important for guests, and we'll look into providing more information about nearby options or ways to make these amenities more accessible. Thank you for bringing these issues to our attention, and we're grateful for your patience as we work on improving. If you choose to stay with us again, we'll do our best to provide a more seamless and enjoyable experience!Best Regards, La Casa InnCustomer Care Team

Hi Jazmin,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards, La Casa InnCustomer Care Team

Hi Camilo,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Best Regards, La Casa InnCustomer Care Team

Dear Cary, we appreciate your feedback and apologize for any confusion regarding our property classification. We strive to provide accurate descriptions of our accommodations to ensure that guests know what to expect during their stay. We're sorry to hear that you found our property to be more aligned with a motel and that you were disappointed with the breakfast offerings. Your comments regarding the condition of our property are concerning, and we'll handle them promptly to ensure a more pleasant experience for our guests in the future. However, we're glad to hear that you had a positive interaction with our front desk manager. Please know that your feedback is valuable to us, and we'll use it to make necessary improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, La Casa InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Saeli,We're thrilled to hear that our hotel's location was ideal for your hiking plans! Providing convenient accommodations for our guests' activities is always our goal. If there's anything else we can do to make your stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best Regards, La Casa InnCustomer Care Team

Dear Guest,I'm truly sorry to hear about your disappointing experience. Cleanliness and quality service are paramount to us, and it's disheartening to learn that we fell short of your expectations in these areas. We take your feedback seriously and will address these issues immediately to ensure they are not repeated. Please accept our sincerest apologies, and if you're willing to give us another chance, we'd love the opportunity to make it right for you.Best Regards, La Casa InnCustomer Care Team

Hi Cesar,Thank you for your feedback. We're glad to hear that you found the interior of our building to be well worth the price. Providing a comfortable and enjoyable stay for our guests is our priority, and we're pleased that you found value in your experience. We appreciate your comments regarding the exterior of the building and parking lot, and we'll take them into consideration as we strive to improve our property. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. Best Regards, La Casa InnCustomer Care Team

Hi Ruben,Thank you for the fantastic 5/5 rating! Your positive feedback is truly appreciated. If there are specific details you'd like to share about what made your stay exceptional, or if you have preferences for future visits, we'd love to hear them. We can't wait to welcome you back for another wonderful stay.Best Regards, La Casa InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Ignacio,We're thrilled to hear that you had a very nice experience during your stay with us! Providing a pleasant and enjoyable stay for our guests is our priority, and we're delighted that we could meet your expectations. Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back again soon!Best Regards, La Casa InnCustomer Care Team

Hi Anthony,We're thrilled to hear that you had a very good stay with us! Ensuring a safe, clean, and modern environment for our guests is our top priority, and we're delighted that we could meet your expectations in these areas. Your satisfaction is important to us, and we're glad to know that you had a comfortable and enjoyable experience during your time with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another great stay soon!Best Regards, La Casa InnCustomer Care Team

Hi Francis,We're glad to hear that you got what you wanted and expected during your weekend stay for the Rose Bowl. While we understand that our hotel is rated as a 2-star property and does not offer breakfast, we're pleased to know that you had a satisfactory experience overall. Your feedback about amenities is important to us, and we appreciate you sharing your thoughts. If there's anything specific you'd like to see improved or if you have any suggestions for enhancing your future stays, please feel free to let us know. We value your input and hope to welcome you back for another comfortable stay in the future!Best Regards, La Casa InnCustomer Care Team

Hi Zhanna,We're truly sorry to hear about the numerous issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we sincerely apologize for any inconvenience caused. Please know that we take your feedback seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure they are resolved promptly. Additionally, we apologize for the disappointment with the breakfast offerings and the inconvenience with the e-keys. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a vastly improved experience in the future.Best Regards, La Casa InnCustomer Care Team

Dear Guest,Thank you for your feedback! We're delighted to hear that you found our property to be cute, clean, and easy to find. Providing a pleasant and convenient experience for our guests is our priority, and we're thrilled that we met your expectations in these areas. Your satisfaction is important to us, and we appreciate your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best Regards, La Casa InnCustomer Care Team

Hi Silvia,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, La Casa InnCustomer Care Team

Hi jon,Thank you for your positive feedback! We're delighted to hear that our staff's friendliness contributed to your experience. Providing excellent service is our top priority, and we're thrilled that it made a positive impact on your stay. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We appreciate your patronage and look forward to welcoming you back soon.Best Regards, La Casa InnCustomer Care Team

Hi Dragisa,Thank you for choosing us for your recent business trip. We hope your stay was comfortable and conducive to your work needs. Should you have any specific feedback or if there's anything we can do to enhance your experience for future business trips, please feel free to let us know. We appreciate your business and look forward to accommodating you again in the future.Best Regards, La Casa InnCustomer Care Team

Hi christopher,We're thrilled to hear that you had a great stay with us! Your satisfaction is our top priority, and we're delighted to have met your expectations. If there's anything specific that made your stay enjoyable or if there are areas where we can improve, please share your feedback with us. We appreciate your kind words and look forward to welcoming you back for another exceptional experience.Best Regards, La Casa InnCustomer Care Team

Hi Traci,Thank you for choosing to stay with us during our upgrading process! We appreciate your understanding and patience as we work to enhance our facilities. We're pleased to hear that despite the ongoing upgrades, you still enjoyed your stay. If there's anything specific you liked or any suggestions you have for improvement, feel free to share. We value your feedback and look forward to providing an even more enhanced experience on your next visit!Best Regards, La Casa InnCustomer Care Team

Hi Aaron,Thank you for your concise feedback! We're delighted to hear that you had a great experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back for another excellent stay in the future. Safe travels!Best Regards, La Casa InnCustomer Care Team

Hi Bryan,Thank you for being a loyal guest and taking the time to share your positive experiences with us. We're thrilled to hear that your stays with us have consistently been pleasant, and that you appreciate our efficient and friendly staff, well-maintained rooms, and the convenient location. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay during your monthly visits.Best Regards, La Casa InnCustomer Care Team

Hi Stephanie,We are truly sorry to learn about the unacceptable conditions you encountered during your stay. Your experience falls far below our cleanliness standards, and we sincerely apologize for the distress this must have caused. We take your feedback seriously, and we will conduct a thorough investigation to address and rectify these issues immediately. This is not reflective of the experience we aim to provide, and we understand your concerns. We appreciate your bringing this to our attention, and we hope to have the opportunity to make amends for a more comfortable and satisfactory stay in the future.Best Regards, La Casa InnCustomer Care Team

Hi Rosa,Thank you for choosing to stay with us and for highlighting our proximity to Vons Market. We're delighted to hear that our location was convenient for your needs. If there's anything specific you appreciated or if there are any suggestions you have for improvement, please feel free to share. We value your feedback and hope to have the pleasure of welcoming you back for another positive experience in the future.Best Regards, La Casa InnCustomer Care Team

Hi Alejandro,Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had with the smell of smoke in your designated non-smoking room. This is not reflective of our usual standards, and we regret any inconvenience it caused. We take your comments seriously and will address the cleanliness and property conditions promptly to ensure a more comfortable stay for our guests in the future. If there are any specific details you'd like to discuss or if you plan to visit us again, please feel free to reach out directly. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an improved experience.Best Regards, La Casa InnCustomer Care Team

Hi Elijah,We are truly sorry to hear about your extremely disappointing experience during your stay with us. Your feedback is deeply concerning, and we sincerely apologize for the subpar conditions you encountered. This is not reflective of our usual standards, and we take your comments seriously. We will investigate these issues thoroughly and take immediate action to address the cleanliness and maintenance concerns you've highlighted. Additionally, we apologize for the lapse in service, and we will use your feedback as an opportunity to improve. Your experience is not representative of the high standards we aim to uphold, and we understand the impact this has on your perception of our hotel. We would appreciate the chance to discuss this further and make amends. Please reach out to us directly so we can address your specific situation.Best Regards, La Casa InnCustomer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Hi Mark,Thank you for choosing our hotel for your New Year's stay, and we're delighted to hear that you enjoyed the Rose Bowl Game. It's wonderful to know that you found the hotel cozy and the people friendly. We truly appreciate your positive feedback, and we would be honored to welcome you back for another stay in the future.Best Regards, La Casa InnCustomer Care Team

Hi Jonathan,I'm truly sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and I sincerely apologize for the cleanliness issues you encountered in your room. This falls short of our usual standards, and we take this matter seriously. Your comments about noise disturbance and overall cleanliness will be addressed with our housekeeping and management teams to prevent such issues in the future. We appreciate your acknowledgement of the friendly staff, but we understand that it does not compensate for the overall negative experience. If there's anything specific you would like to share or if you have suggestions for improvement, please feel free to provide more details. We value your input and would appreciate the opportunity to make amends. Best Regards, La Casa InnCustomer Care Team

Hi cathy,We apologize for the inconvenience you experienced during your stay. We understand the importance of accurate information, and we regret any confusion regarding the advertised free breakfast. Additionally, we are sorry to hear about the cleanliness issue with the shower floor. Your feedback is important, and we will address these issues promptly to ensure a more accurate representation of our offerings and a cleaner environment for our guests. We appreciate your understanding, and if there's anything specific you would like to share or discuss further, please feel free to reach out. We hope to host you better next time!Best Regards, La Casa InnCustomer Care Team

Hi Victor,Thank you for sharing your feedback with us. We're sorry to hear that the amenities did not meet your expectations during your stay. Your insights are important to us, and we would love to hear more about your experience to better understand how we can improve. If there are specific amenities you feel were lacking or areas where we can enhance our offerings, please feel free to share more details. We appreciate your input and hope to have the opportunity to provide a more satisfactory experience on your next visit.Best Regards, La Casa InnCustomer Care Team

Hi Alma,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel nice. If there are specific aspects you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We appreciate your visit and look forward to hosting you again in the future.Best Regards, La Casa InnCustomer Care Team