Hi Christine! Thank you for sharing your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

Hi Christine! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

HI Christine! We appreciate your rating of 4 out of 5 and your feedback regarding your recent stay. It's great to hear that you had a positive experience overall. We are committed to continuously improving, and your insights help us in that endeavor. If there are any areas where you believe we could enhance our services, please feel free to share your thoughts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

Hi Maite! Thank you for sharing your feedback. We regret to hear about the condition of your room and cleanliness concerns. Your feedback will be shared with our housekeeping team to ensure improvements are made to improve guest experience. We understand the importance of providing accurate information, and we apologize for any discrepancies regarding the free breakfast and the pool. We will investigate and update the information promptly to avoid any future confusion. Regarding the compensation offered on Hotel.com, we understand your concerns and will review our communication to ensure clarity and transparency. Your input is valuable, and we appreciate your honesty. Thank you for choosing to stay with us and we hope to have the opportunity to provide you with an improved experience in the future.

Dear Andre, I appreciate your feedback, and I'm sorry to hear about the issue with your breakfast reservation. I understand your frustration and inconvenience. I apologize for the misunderstanding regarding the breakfast service during your stay. We take this matter seriously and will ensure that your upcoming stay from October 7th to 11th is more comfortable and hassle-free. Your satisfaction is important to us, and we will do our best to rectify this situation for your future stay. We will be in touch with you shortly to discuss the options and ensure a smoother experience during your upcoming visit. Thank you for bringing this to our attention, and we look forward to resolving it to your satisfaction.

We're pleased to hear that you had a wonderful stay! Thank you for sharing your positive experience with us. We strive to provide a pleasant and comfortable stay for all of our guests. If there's anything specific you appreciated about your stay, we'd love to hear it. We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

Hello, Peggy. We are delighted to hear from you and pleased that you loved your overall stay. We are happy to hear that you enjoyed our location, excellent standards of cleanliness, and spacious accommodations. We appreciate your feedback on the pool and breakfast and will make improvements. Your input, which identifies both strengths and places for growth, enables us to better serve our guests. We appreciate you picking our hotel for your visit. Thank you for your kind remarks, and we hope to see you again soon.

Hi Eduardo,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Amanda,We apologize for any inconvenience caused by the miscommunication regarding breakfast service. Rest assured, we take your feedback seriously and will investigate the matter to ensure such misunderstandings are avoided in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further concerns, please don't hesitate to reach out to our team.

Hi Xavier! A 2 out of 5 rating tells us your stay fell significantly short of what you deserved. We are deeply sorry. Your feedback is crucial, and we take all comments seriously. We're committed to making significant improvements to ensure a much better experience for all future guests. Thank you for letting us know.

Hi Sina! Thank you for sharing your feedback with us. We're glad to hear that you found the room nice and our staff friendly during your stay.We apologize for any confusion regarding the breakfast availability. Your feedback is valuable to us, and we will review our communication to ensure that it accurately reflects our amenities.Regarding the cleaning service, we apologize for any inconvenience caused by the misunderstanding. We strive to accommodate our guests' preferences to the best of our ability, and we regret any inconvenience that occurred during your stay.We understand that our location may not have been convenient for your plans in LA, and we appreciate your feedback on this matter. We strive to provide a comfortable stay for all our guests, and we regret if the location did not meet your expectations.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Hi Rose! We're deeply sorry to hear about the unacceptable conditions you encountered during your stay, and we sincerely apologize for any inconvenience or discomfort this may have caused you and your family.The issues you've described are completely unacceptable and do not meet the standards of cleanliness and professionalism we strive to maintain. We take your feedback seriously and will investigate this matter thoroughly to ensure that immediate corrective actions are taken.Regarding the discrepancy in our advertised breakfast, we apologize for any confusion or inconvenience this may have caused. We understand the importance of accurate information for our guests and will work to rectify this error promptly.Your experience is not reflective of the high standards we aim to uphold, and we appreciate you bringing these issues to our attention. Please know that we are committed to addressing these concerns and making the necessary improvements to prevent similar incidents from occurring in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.

Hi Marcela! High five for a perfect 5 out of 5! We appreciate you recognizing the effort our team puts into creating a comfortable and enjoyable experience for all guests. Thank you!

Hi Lillie,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Alma! We apologize for the unacceptable experience you had during your stay with us. Your feedback regarding the cleanliness and the presence of pests in your room is deeply concerning, as providing a clean and comfortable environment for our guests is our top priority.We take these matters very seriously and will immediately address them with our housekeeping and pest control teams to ensure that such issues are resolved promptly and effectively. Additionally, we understand your concern about the safety of the area, and we take all necessary precautions to ensure the well-being of our guests.We apologize for falling short of your expectations and for any inconvenience caused. Please know that we are committed to addressing these issues and providing a better experience for our guests in the future. Thank you for bringing these concerns to our attention.

Hi Jose! Thank you for awarding us a perfect score of 5 out of 5! We're thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met all your expectations. We greatly appreciate your positive feedback, and we look forward to welcoming you back for another memorable visit in the future! If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.

Hi Sreeananth,We're sincerely sorry to hear that your experience at our hotel was less than satisfactory. Providing a comfortable and enjoyable stay for all our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion. We take all feedback seriously and will address the concerns you've raised to ensure future guests receive the high standard of service we strive for. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

Hi Angelica! Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered with the condition of the room and the lack of advertised amenities, including the continental breakfast. It is clear we did not meet your, or our own, expectations for a quality stay, and for that, we are truly sorry.Please be assured that we are addressing the concerns you've raised about the room condition and the discrepancy in our breakfast offerings to ensure that these issues are rectified. We are committed to providing our guests with the highest level of service and accommodation, and it is evident we fell short in this instance.We value your input and would appreciate another opportunity to restore your confidence in our ability to deliver a pleasant and comfortable experience. Thank you again for your feedback.

Hi Heidy! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.

Hi Cesar! We apologize for the shortcomings you experienced during your stay. Your feedback is important to us, and we take it seriously as we strive to provide a comfortable and enjoyable experience for all our guests. Regarding breakfast, we apologize for any confusion or inconvenience. We will review our booking procedures to ensure that all guests are informed of breakfast options and availability. We regret the issues with cleanliness and pests in your room. Maintaining a clean and pest-free environment is a top priority, and we will address these concerns with our housekeeping and pest control teams to ensure that our standards are met and exceeded. We understand your frustration with the perceived value of your stay compared to the price paid. We constantly evaluate our pricing to ensure it reflects the level of service and amenities provided, and we apologize if it did not meet your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.

Hi Rene! Thank you for your glowing review! We're delighted to hear that you found our rooms spacious and comfortable. Providing a cozy and relaxing space for our guests is one of our top priorities. Your satisfaction is our utmost reward, and we're thrilled to have met your expectations. Should your travels bring you back to the area, we'd love to welcome you again for another enjoyable stay.

Hi Julie! We appreciate your feedback and are glad to hear that you found our beds comfortable. However, we apologize for the issues you experienced with the cleanliness of the sheets, blankets, and drapes. This does not meet our standards, and we will address this with our housekeeping team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future. If you have any further concerns, please feel free to reach out to us.

Hi Michael! We apologize for any confusion regarding the breakfast and the pillow situation. We will work to ensure that the amenities listed on third-party booking platforms accurately reflect our offerings. Regarding the pillows, we appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns, please don't hesitate to contact us directly.

Hi Jesus! Thank you for your excellent review! We're thrilled to hear that you had a smooth check-in experience and that you found our rooms spacious and accommodating. Providing seamless and hassle-free service to our guests is always our goal, and we're delighted that we could meet your expectations in this regard. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

Hi Arlene! We appreciate your feedback regarding your recent stay with us. While we're glad to hear that our staff demonstrated knowledge and professionalism, we are deeply sorry for the cleanliness issues you encountered in your room. Your comments regarding the cleanliness of the carpet, refrigerator, and the need for additional pillows are concerning, and we apologize for any inconvenience or discomfort they may have caused you. Please know that we take cleanliness very seriously, and we will address these matters promptly with our housekeeping team to ensure that necessary improvements are made. We understand the importance of a clean and comfortable environment for our guests, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will use it to improve our services and facilities for our guests. If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for bringing these matters to our attention.

Hi Natalie! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had a great experience with our staff, and we're especially delighted that you found our manager to be cool. Providing excellent service and hospitality for our guests is our top priority, and we're glad that our team made a positive impression on you. Your kind words will be shared with our staff and manager, as it will serve as encouragement for them to continue delivering exceptional service. We appreciate your positive feedback and perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as fantastic.

Hi Jorge! We are deeply sorry for the unacceptable conditions you encountered during your stay. Your experience does not reflect the standards of cleanliness and service we strive to maintain, and we sincerely apologize for the inconvenience and disappointment caused. The issues you described are completely unacceptable, and we understand the frustration and discomfort they must have caused you. We take cleanliness and pest control very seriously, and we will address these matters immediately with our housekeeping and maintenance teams to ensure that proper protocols are followed, and necessary improvements are made to prevent such occurrences in the future. Regarding the miscommunication about breakfast and the response from our front desk staff, we apologize for any confusion and for the unsatisfactory handling of your concerns. Your feedback is invaluable, and we will use it to improve our communication and customer service processes. We understand that this experience fell short of your expectations, and we apologize for any inconvenience and distress caused. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We are committed to ensuring that our guests have a comfortable and enjoyable stay, and we hope to have the opportunity to regain your trust in the future.

Hi Emilia,We're thrilled to hear that you enjoyed the service during your stay at our hotel! Providing excellent service is our top priority, and we're glad to see that it reflected positively on your experience. Our dedicated team works tirelessly to ensure that every guest feels welcomed and attended to throughout their time with us. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future!

Hi Semeon,We're delighted to hear about your positive experiences during your stays with us! Our dedicated team takes pride in providing exceptional service and maintaining the property to the highest standards. It's fantastic that you find our location convenient, with easy freeway access and a variety of nearby amenities. We appreciate your continued patronage and look forward to welcoming you back on your future visits to the area!

Hi Emilia! Thank you so much for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Howard Johnson by Wyndham Pico Rivera Hotel & Suites. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

Hi Horia! We apologize for the disappointment you experienced regarding the breakfast during your recent stay with us. Providing accurate information to our guests is important to us, and we regret any inconvenience caused by the discrepancy between what was communicated to you by Booking and the actual availability of breakfast at our property. We understand your disappointment and frustration, and we apologize for any inconvenience this may have caused you. Your feedback is important to us, and we will investigate this matter further to ensure that accurate information is provided to our guests in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or make amends, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Hi Alejandra! We're sincerely sorry to hear about the challenges you encountered during your recent stay. Providing exceptional customer service and ensuring cleanliness are top priorities for us, and it's disappointing to hear that we fell short of meeting your expectations. We apologize for the inconvenience and frustration caused by the customer service experience you had at the reception. We strive to provide friendly and helpful service to all our guests, and we regret that this was not reflected in your interaction with our staff. Additionally, we apologize for the oversight in not cleaning your room despite your request. Maintaining a clean and comfortable environment for our guests is essential, and we regret any inconvenience this may have caused you. Your feedback is invaluable to us, and we will address these issues with our team to ensure that we improve our service delivery and attention to guest requests. We sincerely apologize for the shortcomings you experienced and hope that you will consider giving us another opportunity to provide you with the exceptional service and experience you deserve during a future stay. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

Hi Denisse,We're sorry to hear about the unusual smell you encountered during your stay. Our team takes cleanliness and guest comfort very seriously, and we'll promptly investigate and address any issues in the room. It's great to know you appreciated the safety and pleasant surroundings of our location. Your feedback helps us maintain our high standards, and we hope to welcome you back for an even better experience in the future.

Hi Maria! Thank you for sharing your feedback and for rating your stay with us as 3 out of 5. We appreciate your honest evaluation, and it provides valuable insights for us to enhance our services. If there are specific aspects of your stay that you believe could be improved, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for a more enjoyable experience in the future.

Hi Jose,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Arlyn! Thank you for your rating of 4 out of 5. We appreciate your feedback and are glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.