Vue depuis l’hébergement
Vérifier la disponibilité

Hotel Royal – Avis

2.5 out of 5
Hotel Royal
431 E. Broadway, Long Beach, CA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 612 avis sur 1005." "
Note de 8 – Bien, d’après 247 avis sur 1005." "
Note de 6 – Acceptable, d’après 63 avis sur 1005." "
Note de 4 – Médiocre, d’après 38 avis sur 1005." "
Note de 2 – Terrible, d’après 45 avis sur 1005." "

9,0/10

Propreté

9,2/10

Service et personnel

8,4/10

Commodités

8,6/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Christine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bien, il faut noter qu’il n’y a pas d’ascenseur. Le personnel est excellent et nous aide avec nos valises
Séjour de 1 nuit en février 2023
Front Desk Manager a répondu le 6 févr. 2023
Thank you so much for your kind review and score. We hope to see you next time.

2/10 – Terrible

LOIC

Séjour de 1 nuit en octobre 2022
Front Desk Manager a répondu le 31 oct. 2022
Hello, thank you so much for your score. We apologize if your stay was not up to your standards. Thank you for giving us a try and safe travels.

8/10 – Bien

John

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Cette hotel est en renovation et nous avons recu des texto pour nous permettre d acceder a notre chambre. nous n avons pas ete recu par le personnel de l hotel. Manque de service de leur part. a notre depart le commis a ete tres cooperatif nous permettant de mettre nos baggages en storage et nous suggere des resto pour dejeuner. Il a ete tres cooperatif sur toute la ligne.
Séjour de 1 nuit en septembre 2022
Front Desk Manager a répondu le 4 oct. 2022
Hello, thank you so much for the positive review and score. We appreciate you giving our bouquet hotel a try. We hope to see you next time.

4/10 – Médiocre

Martine

Voyage en groupe
Points faibles : État et installations de l’hébergement
Chambre minuscule pas de dejeuner comme note sur le site pas d acces a la salle commune pas de possiblite d ouvrir la valise tellement c est petit donc tres decue
Séjour de 3 nuits en juin 2022
Front Desk Manager a répondu le 24 juin 2022
We are so sorry for your experience. We a very small family owned, boutique hotel. As stated on our website we have not offered breakfast since the pandemic. We have also drastically reduced our prices across the board to reflect that as well. Our rooms are the most economical in all of Long Beach and also have the square footage in the description of the room as well. We would recommend reserving one of our Queen or King Beds rooms that are much larger in size as opposed to the full bed that you reserved. Or possibly try Hilton or Hyatt for much larger rooms at a substantially higher price. We appreciate the feedback and review and thank you for trying us out. Thank you again and we hope you have a great day.

10/10 – Excellent

Caroline

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
À distance de marche des principales attractions, grande chambre, secteur sécuritaire. Le seul point à améliorer est les marches pour se rendre à la chambre avec les valises (pas d’ascenseur)
Séjour de 1 nuit en avril 2022
Front Desk Manager a répondu le 24 mai 2022
Thank you so much for your review and score. We hope to see you next time you are in Long Beach. Thank you again!

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Correct mais choisissez bien côté chambre
Prestation très variable d'une chambre à l'autre. Préférez les grandes chambres confortables avec frigo et machine à café. Les petites chambres ne sont pas à la hauteur. Pas de petit déjeuner sur place. Parking à 100m à 8€/jour.
Séjour de 4 nuits en mars 2022

8/10 – Bien

Valentine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2021

8/10 – Bien

Marie laure

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bonne adresse. Simple et confortable.
Le studio est plutôt petit mais confortable. Il n'y a aucune vue dégagée en revanche c'est très calme, ce qui est agréable à los angeles ! La cuisine est simple et parfaitement équipée...et très propre ! Attention aucun service avec le covid, et ça ça n'est pas précisé sur l'annonce ! Ni parking ni petit dej...
Séjour de 2 nuits en octobre 2020
Jose Moreno a répondu le 25 oct. 2020
Thank you so much for your review! We are hitting difficult times now with COVID but your support has helped us move forward. Once this dies out our regular amenities will be back and we are excited for that moment! Thank you for your stay and continued support!

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Le genre de petit loft que nous avions était superbe. Propre au gout du jour et lit confortable. TV intelligente a disposition. La place en génerale est géniale et le fait de pouvoir utiliser de vélos sans frais est parfait! Le quartier est agréable, belle localisation. Seul hic...mauvaise insonorisation, mais des bouchons règle rapidement le problème. Il manquerait juste une petite buanderie dans limmeuble vu quune cuisinette et un local dordinateurs sont déjà à disposition.
Séjour de 2 nuits en septembre 2019
Dan Duran a répondu le 16 sept. 2019
Thank you!

10/10 – Excellent

Christian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2019
Dan Duran a répondu le 8 août 2019
Hello Christian, Thank you for the kind review! We hope you come back and visit us again soon.

10/10 – Excellent

Teila

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Jose Moreno - General Manager a répondu le 27 mai 2024
Dear Teila, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 – Bien

KEVIN J.

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy checkin
Séjour de 2 nuits en mai 2024
Jose Moreno - General Manager a répondu le 27 mai 2024
Dear Kevin, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 – Bien

Claudia

Voyage d’affaires
Points forts : Commodités, état et installations de l’hébergement
Very quaint, charming hotel.
Séjour de 1 nuit en mai 2024
Jose Moreno - General Manager a répondu le 27 mai 2024
Dear Claudia, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 – Bien

Shuichi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mai 2024
Jose Moreno - General Manager a répondu le 18 mai 2024
Dear Shuichi, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. However, if there is anything that you would suggest we add or that you dislike, we are open for feedback. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 – Bien

Chizuko

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Jose Moreno - General Manager a répondu le 17 mai 2024
Dear Chizuko, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Candice

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Three floors and NO stairs.
Séjour de 1 nuit en mai 2024
Jose Moreno- General Manager a répondu le 7 mai 2024
Dear Candice, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 – Bien

Dorothy

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very cute place. Just needs coffee in rooms. But staff was sweet and the room was nice
Jose Moreno- General Manager a répondu le 8 mai 2024
Dear Dorothy, thank you for choosing Hotel Royal for your recent stay and for taking the time to share your feedback with us. We're delighted to hear that you found our staff sweet and enjoyed your nice room. Your suggestion about having coffee in the rooms is greatly appreciated, and we will certainly consider it for future improvements. We hope to welcome you back soon for another pleasant stay. Thank you for your support and for being our guest a Hotel Royal. Jose Moreno- General Manager

10/10 – Excellent

Kasey

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Best hotel ever. Can't beat the amazing staff they are so accommodating. The rooms are top notch 10/10. It feels more like a luxury apartment than a hotel and it's unbeatable for the price. If you're in Long Beach you don't want to stay anywhere but the Hotel Royal. I cannot say enough good things about this place LOVE IT LOVE IT LOVE IT! 👍🛎️🛏️❤️⭐⭐⭐⭐⭐
Séjour de 1 nuit en avril 2024
Jose Moreno-General Manager a répondu le 7 mai 2024
Dear Kasey, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 – Bien

Renard

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoy my time
Séjour de 2 nuits en avril 2024
Jose Moreno - General Manager a répondu le 30 avr. 2024
Dear Renard, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Emelene, Las Vegas

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Parking spaces are not protected by the hotel. Unsafe parking
Séjour de 1 nuit en avril 2024
Sincerely, Jose Moreno- General Manager a répondu le 30 avr. 2024
Dear Emelene, Thank you for choosing Hotel Royal for your recent stay and for taking the time to provide feedback. We are pleased to hear that your had an overall positive experience and appreciate your perfect score. We understand your concern regarding the safety of our parking spaces, and we want to assure you that we take security seriously. While we do rent out the parking spaces, we have security cameras monitoring the lot to help ensure the safety of our guests and their vehicles. Your comments are valuable to us, and we will continue to explore ways to enhance the security of our parking facilities. We hope to have the opportunity to welcome you back for another enjoyable stay. Thank you for your feedback. Sincerely, Jose Moreno- General Manager

10/10 – Excellent

Amy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was clean and mostly quiet and peaceful. We had a deluxe queen room and faced the street. There were nice smelling magnolia trees right out the window. Von's grocery store was just down the street and was convenient for buying food for the room. The staff was very friendly and check in and check out was a breeze. They were very quick to respond and great with communication. The area is very walkable and i give the property and staff 5 stars. The negatives about my stay had nothing to do with the property but there were homeless people all over the town some sleeping on the sidewalk right out front. Even witnessed a guy breaking car windows with a hammer right outside the window. The property is locked and safe. We were never bothered in our room and the bed and pillows were so comfortable that we slept 14 hours when we arrived. Also our room was ready when we arrived and they allowed us to check in early for free and we were about 5 hours early. I dont plan to return to Long Beach but if i ever find myself there again i would definitely stay at the Royal Hotel again.
Séjour de 4 nuits en avril 2024
Jose Moreno - General Manager a répondu le 30 avr. 2024
Dear Amy,Thank you for taking the time to share your experience at Hotel Royal. We are delighted to hear that you enjoyed your stay with us and that you found your room to be quiet, peaceful, and the bed comfortable. We are also please that our staff's friendly service and early check-in assistance made a positive impact on your visit. We apologize for the inconvenience you experienced downtown, but we are glad that you found our hotel safe and secure. Your kind words mean a lot to us, and we look forward to welcoming you back whenever you return to Long Beach. Thank you for choosing Hotel Royal. Sincerely, Jose Moreno-General Manager

8/10 – Bien

Carly

Séjour de 1 nuit en avril 2024
Jose Moreno - General Manager a répondu le 18 mai 2024
Dear Carly, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. However, if there is anything that you would suggest we add or that you dislike, we are open for feedback. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

kenneth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I had trouble with the tv very hard to turn on
Séjour de 1 nuit en avril 2024
Jose Moreno - General Manager a répondu le 28 avr. 2024
Hello Kenneth, thank you for taking the time to share your feedback following your recent stay at Hotel Royal. We are delighted to hear that you had an overall excellent experience with us. We apologize for any inconvenience you experienced with the TV during your stay and appreciate you bringing this to our attention. Rest assured, we will investigate the issue further to ensure it is promptly addressed for the comfort of our future guests. We hope to have the pleasure of welcoming you back soon for another exceptional stay. Sincerely, Jose Moreno- General Manager

10/10 – Excellent

Dana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Jose Moreno General Manager a répondu le 26 avr. 2024
Dear Dana, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Jose Moreno General Manager a répondu le 26 avr. 2024
Dear Jennifer, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Nancy

Séjour de 1 nuit en avril 2024
Jose Moreno - General Manager a répondu le 17 mai 2024
Dear Nancy, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 – Bien

james

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had two flights of Long stairs to climb with our heavy luggage
Séjour de 1 nuit en avril 2024
Jose Moreno- General Manager a répondu le 22 avr. 2024
Dear James, Thank you for sharing your feedback following your recent stay at Hotel Royal. We appreciate your comments regarding having to carry your luggage up two flights of stairs. We apologize for any inconvenience this may have caused. As mentioned in our property description, we do not have an elevator on-site, and we understand that this detail is important for our guests to be aware of when making a booking. Your feedback is valuable to us, and we will continue to ensure that this information is clearly communicated to all our guests to set the right expectations. We hope lo welcome you back and that you will consider staying with us again in the future. Sincerely, Jose Moreno-General Manager

10/10 – Excellent

Yoshie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I definitely come back again in the future!
Séjour de 1 nuit en avril 2024
Jose Moreno-General Manager a répondu le 22 avr. 2024
Dear Yoshie, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Chris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Spacious, Clean, Great value
Séjour de 1 nuit en mars 2024
Jose Moreno - General Manager a répondu le 16 avr. 2024
Dear Chris, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 – Bien

Riley

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient location and great service!
Séjour de 2 nuits en avril 2024
Jose Moreno - General Manager a répondu le 16 avr. 2024
Dear Riley, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Holly

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This hotel is awesome! Funky, artful, clean and well loved. Friendly staff. Will always come here when visiting Long Beach.
Séjour de 1 nuit en avril 2024
Jose Moreno-General Manager a répondu le 15 avr. 2024
Dear Holly, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 – Bien

Alvin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice location and value. Recomended.
Séjour de 1 nuit en avril 2024
Jose Moreno-General Manager a répondu le 15 avr. 2024
Dear Alvin, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 – Bien

An

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Jose Moreno - General Manager a répondu le 12 avr. 2024
Dear An, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

2/10 – Terrible

Ashton

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Didn’t like anything. Smelt like 3 febreeze cans were sprayed in the room. Shower wasn’t sealed. Sink was in the opposite side of the room in the bedroom and we had less than a foot to walk around the entire bed on each side.
Séjour de 1 nuit en avril 2024
Jose Moreno-General Manager a répondu le 10 avr. 2024
Dear Ashton,Thank you for letting us know about the issues you experienced during your recent stay at our property. We apologize for that the room was not up to your expectations, please note your feedback will be shared with our team and we will ensure these items get fixed. Guest satisfaction is our top priority, and you can always notify us of any issues during your stay so we can address your concerns immediately.We hope to welcome you for another visit to our property. Please reach out to me directly to our hotel email if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back.Sincerely, Jose Moreno General Manager

10/10 – Excellent

denise

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great value, comfy bed, artsy space, friendly staff, able to walk to water and run along the beach! drawbacks: (small) dishes etc in room were not clean, and (BIG) the management is not eco-friendly. they have large pumps for personal care products- YAY- but do not fill them and instead offer single-use plastics. also, NO RECYCLING on site?! this is CA- i expect better care of our planet, so come on!
Séjour de 2 nuits en avril 2024
Jose Moreno - General Manager a répondu le 8 avr. 2024
Dear Denise, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Idalis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice staff and helpful
Séjour de 1 nuit en mars 2024
Jose Moreno - General Manager a répondu le 8 avr. 2024
Dear Idalis, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Teila

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Jose Moreno-General Manager a répondu le 1 avr. 2024
Dear Teila, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

6/10 – Acceptable

daniel

Séjour de 2 nuits en mars 2024
Jose Moreno-General Manager a répondu le 25 mars 2024
Dear Daniel, Thank you for taking the time to review your stay with us. We will be using your review as an example in upcoming staff training programs so that our employees can understand their impact on the guest experience. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Lawrence

Séjour de 2 nuits en mars 2024
Jose Moreno - General Manager a répondu le 12 avr. 2024
Dear Lawrence, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Jolene

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a great experience. Comfortable bed, quiet, staff were friendly and helpful, parking is available. Clean room with all the amenities. I also borrowed a bike and toured around. There were restaurant options close by. Highly recommend!
Séjour de 1 nuit en février 2024
Jose Moreno-General Manager a répondu le 22 mars 2024
Dear Jolene, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

4/10 – Médiocre

Thomas

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Jose Moreno-General Manager a répondu le 22 mars 2024
Dear Thomas, Thank you for taking the time to review your stay with us. We are sorry that the room was not up to your expectations. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again. Sincerely, Jose Moreno General Manager

6/10 – Acceptable

Israel

Voyage d’affaires
Points forts : Service et personnel
The parking too far away all other hotels that I stayed I did not have to pay for the parking
Séjour de 1 nuit en mars 2024
Jose Moreno-General Manager a répondu le 22 mars 2024
Dear Louisiana, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects about the parking charge. Unfortunately, we are located in the downtown area of Long Beach and we rent out our parking spot to a 3rd party. This is the reason why we charge for parking. I will ensure to address your feedback with the team. We hope to welcome you for another visit to our property. Please reach out to us through the email on our website if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back. With much appreciation, Sincerely, Jose Moreno General Manager

10/10 – Excellent

Jason

Voyage de couple, Voyage d’affaires
Points forts : État et installations de l’hébergement
Communication was excellent the room was very clean.
Séjour de 1 nuit en mars 2024
Jose Moreno-General Manager a répondu le 22 mars 2024
Dear Jason, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

6/10 – Acceptable

Shelby

Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
It was quaint and boutique for sure. The staff was very kind and responsive. I love the amenities they offer of bikes, umbrellas, water, and coffee. The rooms are small and nicely designed. The kitchenette is helpful for people that want to cook while traveling. There was some dirt spots that I didn’t look at for long for my own sanity. The bedding had some dirt stains, the floor still had debris as if unswept, the towels had stains, and the shower wall had starting evidence of what I hope is dirt stains. From what I can tell, not accessible for those that can’t make it up stairs. I felt safe with their door always locked and it was walkable to all the places I needed to go and for food.
Séjour de 2 nuits en mars 2024
Jose Moreno-General Manager a répondu le 22 mars 2024
Dear Shelby, Thank you for taking the time to review your stay with us. We are so pleased that you thought the hotel was conveniently situated. We are sorry about the inconvenience with the room. We will be using your review as an example in upcoming staff training programs so that our employees can understand their impact on the guest experience. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Alena

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Jose Moreno-General Manager a répondu le 22 mars 2024
Dear Alena, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

2/10 – Terrible

Ashley

Points forts : Service et personnel
Séjour de 1 nuit en mars 2024
Jose Moreno - General Manager a répondu le 7 mars 2024
Dear Ashley ,I noticed a negative star rating, we would love more feedback on your experience if you would like to contact the hotel. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Bethany

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I have never experienced such friendly staff! I was so impressed!!! Rooms are clean, great location, and the most comfortable beds ever!
Séjour de 1 nuit en mars 2024
Jose Moreno - General Manager a répondu le 4 mars 2024
Dear Bethany, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Stacy

Séjour de 1 nuit en février 2024
Jose Moreno - General Manager a répondu le 28 févr. 2024
Dear Stacy, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Carla

Séjour de 1 nuit en février 2024
Jose Moreno - General Manager a répondu le 26 févr. 2024
Dear Carla, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 – Excellent

Leigh

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en février 2024
Jose Moreno - General Manager a répondu le 26 févr. 2024
Dear Leigh, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager