Thank you Sophie. Glad you had a great time with us.

Thank you.

Sorry, Slim but there were definitely no bedbugs in your room. So this statement is false. We have the 3rd party inspector report and are more than happy to send this to you. We release all deposits the day after check-out. It generally takes 3 to 5 business days to see this back in your account. Depends on your bank. Mat be longer if CC issued on foreign bank.

Thanks!

Thanks.

Thanks.

Appreciate it.

Thank you, Maxime! We are so happy you enjoyed Broken Shaker. Come back soon!

Thank you, Benjamin!

Thank you Sandra! We hope to see you soon again.

Thank You!

Thank you very much for the feedback, Carolyn. We are so pleased you had a nice visit with us recently! We are happy to see you took full advantage of the hotel and the amenities we have to offer. Apologies regarding the housekeeping disturbances. We are following up internally to see what happened. We do hope this will not keep you from returning.

Thanks for the review. We are happy to see that, overall, you enjoyed but do sincerely apologize for the negative issues you experienced.

Awesome, Dennis! Thank you so much!

Thanks for the feedback, Alfredo. Sorry for any inconvenience regarding the sink. From time to time, this happens in hotels. We do hope you alerted the front desk. We can easily rectify. Ourt apologies once again.

Thank you, Herman. Glad you liked our staff! Sorry for any exterior disturbances.

Wonderful! Thank you!

Thanks.

Thanks, Jerry!

Gracias!!

Appreciate it Simon. Thank you for the review and staying at the Freehand Los Angeles.

Thank you Fredy!

Glad you had a great stay with us. We hope to see you soon or see you next year for the LA marathon. Thank you Timothy!

Thank you Aaron. Apologies for any of the inconveniences. I hope this will not stop you from coming back.

Thank you Richard! Glad you had a great experience staying in our hostel room. Our hostel accommodation is the best in DTLA. We hope to see you soon again.

Apologies Nicole for the bad experience. We always accommodate guest to move to a different room. Unless, you request it in the evening or late night and there is no room available. But, we will accommodate the request the next day. Thank you.

Apologies Masayo for any inconvenience. The bathroom and room in hostel rooms are cleaned daily except for the beds and towels during your stay, unless requested. Thank you for staying with us. I hope this will not stop you from coming back.

Thank you Takahiro!

Thank you Ivaylo. We hope to see you soon again.

Apologies if you didn't like your room. You booked one of our hostel room privately. Hostel rooms are not the same as a regular hotel rooms specially in the room size. For the price you paid and 4 people can sleep in one room in a hotel, it's very reasonable. Once again, apologies if you didn't have a good stay with us. Thank you for staying with us.

Appreciate it Jakob!

Thank you Elsa for staying with us again. Next time you come back, please let us know if there are any issue in the room and we will take care of it.

Apologies Lorena if you didn't have a great stay. We could have moved you to a different room if you reported it to us. We will look into the issue internally and fix it.

Appreciate the review Miguel. Thank you.

Glad you had a great time with us. We hope to see you soon again. Thank you Aubrey.

Thank you Lanae. We can't wait to have you back at Freehand Los Angeles.

Thank you Zeeshan for staying with us.

Thank you and apologies for not getting the extra towels requested. I will follow up internally but glad to know overall you had a great stay.

Appreciate it Catherine!

Thank you Marie.

Thank you Rachel. We hope to see you soon again and have another amazing time with us.

Thank you Naby.

Thank you for the review Jerome. Apologies for the noise, we have earplugs available for your next visit.

Appreciate it Prasad! We hope to see you again.

Thank you Nathaly! We are happy to know you had an overall great stay. Our valet fee is comparable or less compare to other hotels in DTLA. Apologies, if it seems expensive.

Hello Wiliam. Our sincere apologies for your overall experience. We are following up internally regarding your comments.

Nice! Thank you, Erpin!

Yah.

Thank you, Amanda! Glad to see that, overall, you enjoyed your visit! Nice to see you had a good experience with our staff as well. For dining we have the Cafe Integral for to go breakfast, coffee and pastries, The Exchange for lunch and dinner and Broken Shaker for lunch and dinner (pool menu items).

Thank you, Ernest. We appreciate you extending your visit with us and are thrilled the front office team made such a positive impression. Our sincere apologies that we only accept credit cards for room stays.