Merci pour votre aimable évaluation de notre hôtel.

Dear Guest, Thank you for taking the time to review your stay with us. We look forward to seeing you again if you return to Lorne. Kind Regards Simon James Rooms Division Manager

Hi Sue, thanks for the comments, we will see what we can do regarding heating.

Hi Steve, thanks for the great review.

It is so great to hear you enjoyed your stay, I hope we can welcome you back again soon.

Hi Sakina, thanks for the great review, we look forward to welcoming you back again. Regards

Thanks for the great score.

Hi JD, thanks for the review.

Hi Neta, thanks for the review, I will pass on your feedback to our Managers to action.

Hi Catherine, thanks for the review. I hope we can welcome you back again soon.

Hi Jessika, thanks for the review. We are currently working towards a bathroom refurbishment in the blocks and hopefully we will see some upgrades later in the year.

Hi Boon, thanks for the great review.

Thanks for the rating.

Cheers

Hi Andrew, thanks for the comments. I hope we can welcome you again soon.

Hi Steven, thanks for the great review.

Hi Allison, lovely to hear the positive comments regarding your stay.

Cheers.

Cheers

Hi Jackie, thanks for the great score.

Thanks for your comments John. I hope we can see you again soon.

Cheers.

Hi Laurie, thank-you for sharing your experience at Mantra. I would like to apologise that the age of the apartment and setup was not ideal for your visit. Our beds are King Zip which join together. Currently Lorne being a region forest location we are experiencing high numbers of crickets due to the dry weather. These have been managed to the best of our ability but at night they do tend to be drawn to the lights.

Cheers

Thanks for the great feedback.

Hi Grove, thanks for your feedback. It is much appreciated. In regards to membership, there was a little miscommunication as it was explained that you would not receive points or a qualifying stay as it was booked via Expedia. They are also correct in that plastic water bottles have been removed from all Accor properties in an attempt to improve our sustainability by removing single use plastics.

Thanks for the rating.

Thanks for the rating

Hi Stephanie, I apologise that you did not find the experience a great value for money. I will work on improving in these areas.

Hi Niklas, thanks for the comments.

Thanks for the 10/10 rating. See you again soon.

Hi Allison, we are working on gradual improvements, hopefully next visit you will see some improvements.

Thanks for the review.

Cheers.

Thanks for your review and comments.

Thank-you for your feedback, this is much appreciated.

Hi Helen, thanks for the review.

Thanks Pamlea.

Lovely to hear your comments, can't wait to Welcome you back again soon.

Cheers

Thanks for the 10/10

Cheers.

Thanks for the rating.

Thanks for the rating.

Thanks for the great review, we hope to welcome you back again soon.

Hi Sarah, great to hear you had a lovely time. See you again soon.