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The Prime London Hotel – Avis

3.5 out of 5
The Prime London Hotel
9 Knaresborough Place, London, England

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 59 avis sur 86." "
Note de 8 – Bien, d’après 18 avis sur 86." "
Note de 6 – Acceptable, d’après 5 avis sur 86." "
Note de 4 – Médiocre, d’après 1 avis sur 86." "
Note de 2 – Terrible, d’après 3 avis sur 86." "

9,6/10

Propreté

9,8/10

Service et personnel

8,8/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Fadi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
J’ai beaucoup aimer pour un voyage a Londres j’ai trouvé sa super

10/10 – Excellent

Mikenzi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, really friendly and helpful staff
Séjour de 2 nuits en avril 2024

8/10 – Bien

Katherine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was incredibly accommodating! The bathroom needed two things: more shelves for guests to use and a safety bar in the bathtub/shower for holding while getting in and out of tub.
Séjour de 4 nuits en mars 2024

10/10 – Excellent

Glenda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I really enjoyed staying here. The people who work there were all fabulous. They were friendly & very conscientious. The only snag at all is that their WiFi was very weak. It would look connected & even showed all the bars, yet nothing would load. I was visiting for leisure, so that really didn’t bother me too much. However, if you’re on business or need WiFi for any reason, this might not be the place for you. I was on the 3rd floor…perhaps it works better on other floors? But overall, I was very pleased & will definitely stay there again.
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Jesus

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Excellent property located on a quiet street. Charming London architecture. Just the way you want the place you are staying in London to look. Clean modern room with coffee and tea and water bottles. Comfortable bed and quiet at night. This will be our go to on any future trips to London.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Lijun

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Debra, Winnsboro

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We loved this hotel. Small, boutique hotel. Very friendly and helpful. Room comfortable. Half shower door is always tricky for me. Can’t figure out how not to get the floor wet. The tub was a little slippery. Great location near restaurants and Earl Court train station. Staying there again in December.
Séjour de 4 nuits en septembre 2023

8/10 – Bien

Patrick

Séjour de 2 nuits en octobre 2023

8/10 – Bien

Tim

Séjour de 1 nuit en septembre 2023

8/10 – Bien

yasmine s solide

Séjour de 6 nuits en août 2023

6/10 – Acceptable

Shao Ze

Points forts : Service et personnel, commodités
The room is very small and facing the street which means your privacy can be impended at times. I have literally no room to move around after placing my small carry on and a bag pack in the room. Location is great though with Earl’s Court station steps away from the property.
Séjour de 1 nuit en août 2023
The Prime London Hotel Management a répondu le 22 sept. 2023
Dear Ms. Shao Ze, We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,The Prime London Hotel Management

10/10 – Excellent

Max

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
So far the best hotel I have stayed in, if you don't want to spend too much money! Everything was perfect!!
Séjour de 1 nuit en août 2023
The Prime London Hotel Team a répondu le 22 sept. 2023
Dear Max,We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,The Prime London Hotel Team

10/10 – Excellent

Howard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean and large room with great customer service. No frills but comfortable bed, big bathtub, centrally located in a lively neighborhood.
Séjour de 5 nuits en juillet 2023
The Prime London Hotel Management a répondu le 22 sept. 2023
Dear Mr. Howard,We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,The Prime London Hotel Management

10/10 – Excellent

MahfCo

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had a great time at the property and the staff were extremely nice.
Séjour de 1 nuit en juillet 2023
Nelson Marcelino, General Manager a répondu le 12 juill. 2023
Dear valued guestWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

EDWARD ANTHONY

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel team was very helpful...
Séjour de 6 nuits en juin 2023
Nelson Marcelino, General Manager a répondu le 18 juill. 2023
Dear EdwardWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

6/10 – Acceptable

Alison

Séjour de 2 nuits en juin 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear AlisonWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Friendly staff, great location
Friendly staff, great location, nice little boutique hotel. Wifi was an issue - it didn’t work half the time.
Séjour de 4 nuits en juin 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear guestWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

Karin

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excelente ubicación tanto para metro como autobús. La estación de metro cercana es muy tranquila y fácil de entender. Me agrado que tenian fruta en el front desk para los huéspedes. Lo único que no me gusto fue que la habitación tenía poca ventilación y muchas veces no se secaban las toallas.
Séjour de 4 nuits en juin 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear KarinWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

sandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very comfortable and convenient. Would stay here again. Helpful, kind staff.
Séjour de 3 nuits en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear SandraWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

sandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear SandraWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

Rahul

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear RahulWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

8/10 – Bien

Christopher

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was convenient, quiet (mostly) and in an area that was easy to get in & out of. It was on a quiet side street and not on a main route.
Séjour de 3 nuits en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear ChristopherWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

2/10 – Terrible

Bettina Sylvia, Erdmannhausen

Séjour de 4 nuits en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear BettinaFirst and foremost, we would like to thank you for choosing The Prime Hotel for your stay in London. We are deeply sorry to hear that you werent satisfied with your stay at all, which does by no means reflect our usual service level and is contradictory to our records. We do normally pride ourselves on providing an excellent service and we apologize that you did not feel this was received with our service standards. We would appreciate your return to our hotel so please let me know on your next visit to London and we will make all necessary arrangements.Warm regards,

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved our stay would stay again
Séjour de 3 nuits en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear JenniferWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

mona, Mississauga

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had the pleasure of staying at the Prime Hotel in London for 4 night this month. It is a quaint little spot that is so conveniently situated, with respect to the Earl's Court Underground , as well as any amenities one might need.Our room was lovely and the bed was especially comfortable. The staff were very kind and amiable, and there was the advantage of housekeeping which was a bonus. We will recommend the prime to all of our friends and family.
Séjour de 4 nuits en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear MonaWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

Montse

Voyage d’affaires
Excellent hotel and great location
Excellent! I will go back for sure!
Séjour de 1 nuit en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear MontseWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

Jessica

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear JessicaWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

8/10 – Bien

RoseAnn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The customer service was stellar and the room was well-appointed but it was TINY! I knew by selecting an ‘extra-large Twin’ that we were taking our chances but we could hardly turn around in the room. There was also a lot space taken up by a wardrobe and mini-fridge.
Séjour de 3 nuits en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear RoseAnnWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

Sun

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great staff, no frills, clean room, very reasonable price.
Séjour de 4 nuits en avril 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear SunWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

Nicholas

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly, professional, home like environment! My wife and I enjoyed two weeks in this lovely location.
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear NicholasWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

Rita

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
This is a wonderful hotel with a very service oriented front desk. Ana-Maria genuinely wants you to enjoy your stay. The hotel is conveniently located. So far, I’ve walked to the National History Museum, Harrods, Hyde Park and Holland Park. Also, the train station is literally one city block away. 👍
Séjour de 3 nuits en mai 2023
Nelson Marcelino, General Manager a répondu le 28 juin 2023
Dear RitaWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

8/10 – Bien

Jennifer

Séjour de 3 nuits en avril 2023

10/10 – Excellent

Kanize

Séjour de 1 nuit en mars 2023
Nelson Marcelino, General Manager a répondu le 14 avr. 2023
Dear Kanize, We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.

10/10 – Excellent

Sue

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely and friendly staff
Everyone was very helpful and friendly and couldn’t have done more for you
Séjour de 1 nuit en mars 2023
Nelson Marcelino, General Manager a répondu le 18 mars 2023
Dear Sue,We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

8/10 – Bien

Gustavo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great staff
Pros - Cleaness - Walking distance (5 min) to a zone 2 tube station - Very friendly staff - Near to Hyde Park Cons - Isolation is not a strenght (if you have trouble to sleep, you might be bothered with street noise and brightness from windows not 100% covered by courtains) I have stayed in several places in London. This is an above average place for the city.
Séjour de 2 nuits en février 2023
Nelson Marcelino, General Manager a répondu le 18 mars 2023
Dear Gustavo,We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

Lloyd

Séjour de 1 nuit en février 2023
Nelson Marcelino, General Manager a répondu le 18 mars 2023
Dear Lloyd,We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect for 1
I opted for the small double, but the room was practically the size of the bed with very little room. Saying that they had included some nice amenities like a fridge and a lovely bath and shower. There was no stool for the desk so had to use the luggage rack. Suggested a folding stool and shelf next to bed and then would have been ideal. Lovely staff, very clean and quiet. Everything worked as expected and would stay again.
Séjour de 1 nuit en janvier 2023
Nelson Marcelino, General Manager a répondu le 28 janv. 2023
Dear guest, Thank you for taking the time to review your stay with us, and thank you for your honest words. We will definitely take your advise into consideration in order to improve our service and guest satisfaction. Warm regards,

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Room very small, you can reach everything from your bed, but comfortable
Séjour de 2 nuits en janvier 2023
Nelson Marcelino, General Manager a répondu le 21 janv. 2023
Dear Guest,Thank you for taking the time to review your stay with us.He hope to see you again soon.Warm regards,

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel
Séjour de 6 nuits en janvier 2023
Nelson Marcelino, General Manager a répondu le 21 janv. 2023
Dear Guest,Thank you for taking the time to review your stay with us.He hope to see you again soon.Warm regards,

10/10 – Excellent

Roger

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Mooie, nette kamer. Goede ligging. Volgens mijn dochter de beste douche ooit!!
Nelson Marcelino, General Manager a répondu le 21 janv. 2023
Dear Roger, Thank you for taking the time to review your stay with us, and thank you for your kind words.We hope to see you again in your next visit to London.Warm regards,

8/10 – Bien

Dimitrije Viktor

Séjour de 2 nuits en janvier 2023
Nelson Marcelino, General Manager a répondu le 9 janv. 2023
Dear Dimitrije, Thank you very much for this kind review. We are delighted that you enjoyed your stay with us.Warm regards,

10/10 – Excellent

Mark C

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 8 nuits en décembre 2022
Nelson Marcelino, General Manager a répondu le 9 janv. 2023
Dear Mark, Thank you very much for this kind review. We are delighted that you enjoyed your stay with us.Warm regards,

10/10 – Excellent

Magin

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good Stay
Very Good Stay
Séjour de 2 nuits en décembre 2022
Nelson Marcelino, General Manager a répondu le 5 janv. 2023
Dear Magin,Thank you very much for this kind review. We are delighted that you enjoyed your stay with us.Hope to see again in your next visit to London.Warm regards,

6/10 – Acceptable

Kathryn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.

10/10 – Excellent

Mona

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very good!
Not a big, fancy hotell, but great staff, very friendly and helpful. Had a good sized room, everything was clean and the beds were comfy. Great value for money! Recommended!
Séjour de 2 nuits en décembre 2022
Nelson Marcelino, General Manager a répondu le 24 déc. 2022
Dear Mona, We would like to thank you for taking time to provide your feedback. We are delighted to learn you enjoyed your stay and would recommend us. We'd be very happy if you decided to come for another stay with us.Warm regards,

4/10 – Médiocre

Renee

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Bed is extremely uncomfortable. Room and hallways are so tiny. It’s for older people looking for quiet.
Séjour de 3 nuits en décembre 2022
Nelson Marcelino, General Manager a répondu le 24 déc. 2022
Dear Renee,Thank you for your honest review, we appreciate your feedback since we’re always striving to exceed expectations and we’re disappointed we failed to meet yours. Worry not, as we are just getting started, and we’ll have perfected every service detail on your next visit. We hope to welcome you again in the future.

10/10 – Excellent

Jared

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Deal, Great Location, Nice Room
What a deal! The rooms are a tad small, but I was solo and it wasn't a big deal for me. The bathroom was good size. It's right down the street from the Tube and there are several decent pubs and restaurants nearby.
Séjour de 3 nuits en novembre 2022
Nelson Marcelino, General Manager a répondu le 24 déc. 2022
Dear Jared,Thank you for taking the time to write your opinion about The Prime London Hotel. I am really contented to hear from you that you had a great experience at our hotel. We try to make all our guests happy and comfortable during their stay and enjoy the atmosphere of being relaxed. We will be very pleased if you come and visit us again very shortly, we hope to see you very soon.Warm regards,

10/10 – Excellent

James

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location excellent. Very clean and everything in working order. Very helpful staff
Séjour de 4 nuits en décembre 2022
Nelson Marcelino, General Manager a répondu le 24 déc. 2022
Dear James,We would like to thank you for taking time to provide your feedback. We are delighted to know you enjoyed your stay with us.Hope to see you again in your next visit to London.Warm regards,

2/10 – Terrible

Emile

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Extremely small room, not worth the price .
Nelson Marcelino, General Manager a répondu le 9 déc. 2022
Dear Emile,Thanks for taking the time to review your stay at our hotel.We are sorry to hear that you were not entirely satisfied with your room; we do offer a variety of room types and sizes and our team members are always available to assist in finding a room that perfectly suits your requirements; please do not hesitate in letting us know of any preference for your next stay.We would be delighted to welcome you back on another occasion.Warm regards,

6/10 – Acceptable

Chloe

Points forts : Service et personnel, confort de la chambre
Séjour de 1 nuit en décembre 2022
Nelson Marcelino, General Manager a répondu le 9 déc. 2022
Dear Chloe, we appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,