Hi Yvonne, thanks for staying with us and providing a review. We're glad you enjoyed most aspects of your visit. However, we apologize for the inconvenience caused by the elevator not working during your stay and for the miscommunication regarding assistance with your luggage. We hope to have the opportunity to host you again in the future for a better experience.

Hi Linn, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

Hi Eric, your honest review is important to us. We're sorry your space fell short of expectations. Thanks for reaching out to our team to move into a more enjoyable space. Before your next visit, please don't hesitate to reach out to our 24/7 support team so we can help you find the perfect spot.

Hi Caroline, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Joan, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

Hi Arjun, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Richard, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Marc, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Sakura, thanks for staying with us. We're sorry that noise disrupted your stay. Buildings are small in London so we do our best to disclose that guests may encounter some noise from other units as well as street noise. We outfitted every unit with white noise machines and earplugs are available on request in case the sound becomes bothersome. Whatever you need, we're here for you 24/7.

Hi Jeanette, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Igor, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

Hi Jeannette, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

Hi Paul, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Your honest feedback is important to us, Jessica. We're sorry to hear your stay fell short of expectations. Our check-in is meant to be seamless, and we apologize that this was not your experience. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear. Our team is always happy to provide you with a white noise machine or earplugs to help alleviate any unwanted sounds. You can always reach our team through our app, call, text, or email for help. If you're willing to give us another chance, we'd love to show you a better stay.