Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 289 avis sur 1004." "
10 – Excellent
289
Note de 8 – Bien, d’après 343 avis sur 1004." "
8 – Bien
343
Note de 6 – Acceptable, d’après 181 avis sur 1004." "
6 – Acceptable
181
Note de 4 – Médiocre, d’après 102 avis sur 1004." "
4 – Médiocre
102
Note de 2 – Terrible, d’après 89 avis sur 1004." "
2 – Terrible
89
7,6/10
Propreté
8,0/10
Service et personnel
7,0/10
Commodités
7,0/10
État et installations de l’hébergement
7,2/10
Écoresponsabilité
Avis
4/10 – Médiocre
Felix
17 avr. 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolute Catfish hotel disgusting
Felix
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 18 avr. 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.
6/10 – Acceptable
Marie-Claude
Voyage d’affaires
18 janv. 2024
Points faibles : État et installations de l’hébergement
Marie-Claude
Séjour de 2 nuits en janvier 2024
Team Allure a répondu le 18 janv. 2024
We hope your stay was comfortable Marie-Claude, we apologize for any inconvenience you faced. Looking forward to serve you again with better facilities..
10/10 – Excellent
Chantal
17 août 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Juste une nuit sûrement à découvrir
Chantal
Séjour de 1 nuit en août 2023
Team Allure a répondu le 22 août 2023
Hello Chantal, we appreciate your efforts for sharing your feedback and rating us. Looking forward to serve you again. Thank you
10/10 – Excellent
Audace
31 juill. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
un bon accueil
Audace
Séjour de 1 nuit en juillet 2023
Team Allure a répondu le 1 août 2023
Hello Audace, We are looking forward to serve you anytime with our excellent customer service and provide you a comfortable stay. We highly appreciate your efforts and time for reviewing us. Thank you.
2/10 – Terrible
Jean-Francois
3 déc. 2022
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Trop vieux, pas propre
Jean-Francois
Team Allure a répondu le 4 déc. 2022
Hello Jean-Francois, Thank you for your feedback. We apologize for the inconveniences. Rest assured that we will take these into consideration to further improve our service.
8/10 – Bien
Rejean
8 sept. 2022
Rejean
Séjour de 1 nuit en septembre 2022
Team Allure a répondu le 17 sept. 2022
Hello, Thank you for your feedback. We are glad to know your stay was comfortable. Looking forward to serve you again with better facilities.
8/10 – Bien
Cyril
17 août 2022
Cyril
Séjour de 1 nuit en août 2022
Team Allure a répondu le 18 août 2022
Hello Cyril, Thank you for staying with us! We appreciate your rating. Looking forward to serve you again.
10/10 – Excellent
Yann
2 févr. 2022
Yann
Séjour de 1 nuit en janvier 2022
Team Allure a répondu le 8 févr. 2022
Thank you for rating your stay Mr. Yann. We hope you enjoyed your stay. Looking forward to serve you again.
10/10 – Excellent
Roberto
Voyage en famille
17 août 2021
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Client satisfait
Très bel établissement près de l’hôpital St-Joseph. Elle a su bien répondre à nos besoins.
Roberto
Séjour de 2 nuits en août 2021
Heymang a répondu le 18 août 2021
Thank you for taking the time to review the Allure Hotel & suites London Downtown. We are ecstatic that that our staff was able to fulfill your needs. Great customer service is something we strive for everyday and your kind feedback is the best reward. I will ensure to pass your review on to our team and we look forward to having the pleasure of your company in the future.
10/10 – Excellent
Frederic
6 août 2021
Frederic
Séjour de 1 nuit en août 2021
Heymang a répondu le 17 sept. 2021
Dear Frederic, Thank you for your candid review. We appreciate all feedback and we take matters such as this very seriously. The appropriate department will be informed to ensure this is an isolated incident. We look forward to making your next stay perfect. Kind Regards, Allure Inns & Suites
10/10 – Excellent
Voyageur vérifié
Voyage d’affaires
21 avr. 2021
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
BATHROOM FAN NOISY
Juste un commentaire concernant l'aspirateur de buée dans la salle de bain. Il est extrêmement bruyant. Il est peut-être temps de les changer
Voyageur vérifié
Séjour de 1 nuit en avril 2021
GM a répondu le 27 avr. 2021
Dear Anonymous,
Thank you very much for your great score and your helpful feedback. I will pass the information along to the appropriate department and we hope to see you again soon!
Kind Regards,
The Holiday Inn Express Team
6/10 – Acceptable
Voyageur vérifié
Voyage d’affaires
21 mai 2019
Points forts : Service et personnel, commodités
Bon accueuil. Odeur pas très bonne dans la chambre.
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Trish a répondu le 24 mai 2019
Chers Anonymes,
Merci d'avoir pris le temps de passer en revue une critique. Notre objectif numéro un est d’assurer à nos clients un séjour fantastique et de dépasser les attentes de leur clientèle. Nous apprécions tous les commentaires afin que nous puissions faire tous les efforts pour améliorer votre prochain séjour. Nous espérons avoir l'occasion de vous servir à l'avenir.
Meilleures salutations,
Trish Melanson
Responsable des services clients
4/10 – Médiocre
Sami
15 mai 2024
The hotel was not as expected
Sami
Séjour de 2 nuits en mai 2024
AJ a répondu le 15 mai 2024
Hi,Greetings from Sandman Hotel & Suites Downtown London,We sincerely apologize for any inconvenience caused, your reviews certainly matter to us and we will try our best to improve our service standards. We look forward to host you in future.Kind Regards,Ahmed JavedOn Behalf of General Manager
8/10 – Bien
sylvain, Blainville
14 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
sylvain
Séjour de 1 nuit en mai 2024
AJ a répondu le 15 mai 2024
Hi,We appreciate your feedback. Thank you for choosing Sandman Hotel & Suites Downtown London.We look forward to host you in future.Kind Regards,On Behalf General Manager Ahmed Javed
8/10 – Bien
Arlene Johanna
11 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place ,quiet,did enjoy my stay
Arlene Johanna
Séjour de 2 nuits en mai 2024
Team Sandman a répondu le 12 mai 2024
Hi Arlene Johanna, thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.
10/10 – Excellent
dorothy
10 mai 2024
Points forts : Propreté
dorothy
Séjour de 2 nuits en mai 2024
Team Sandman a répondu le 12 mai 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.
4/10 – Médiocre
Patrick
Voyage de couple
9 mai 2024
Only one desk chair in room. Beds awful, air conditioning unit very loud. No USB chargers for phones etc. Room very narrow
Rough area
Staff were helpful and kind
Patrick
Séjour de 1 nuit en mai 2024
Team Sandman a répondu le 9 mai 2024
Hello Patrick, sorry for the inconvenience caused. We would take actions to fix the problems. Thank you for taking time to leave a review on us. Hope you have a wonderful day.
6/10 – Acceptable
Colleen
Voyage en famille
8 mai 2024
Points faibles : Service et personnel, commodités
Had to pay for parking , vending machines not working on some floors
Colleen
Séjour de 1 nuit en mai 2024
Team Sandman a répondu le 8 mai 2024
Hi Colleen, sorry for the inconvenience you experienced. We'll work hard to fix the problems and hope serve you better on your next staying.
10/10 – Excellent
Heather
7 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
5 stars overall, perfect for short stays, room was clean and staff were friendly. Close to everything downtown.
Heather
Séjour de 1 nuit en mai 2024
Team Sandman a répondu le 8 mai 2024
Good morning Heather, Thank you for taking time to leave a review on us. We hope you will come back again in near future.
6/10 – Acceptable
Jeremy
Voyage en famille
5 mai 2024
Bad part of town. Old building with shoddy updates
Jeremy
Séjour de 1 nuit en mai 2024
Team Sandman a répondu le 6 mai 2024
Good morning Jeremy, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.
6/10 – Acceptable
Mimi
5 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
There is a charge for a pet, doesn’t tell you until you check in, $35.
Mimi
Séjour de 1 nuit en mai 2024
Team Sandman a répondu le 6 mai 2024
Good morning Mimi, sorry for the inconvenience caused. We would take actions on this to avoid any miscommunication in future. Thank you for taking time to leave a review on us. Hope you have a wonderful day.
4/10 – Médiocre
Christina
Voyage en famille
4 mai 2024
Points faibles : Service et personnel, commodités
The staff were not very friendly.
Christina
Séjour de 1 nuit en mai 2024
Team Sandman a répondu le 7 mai 2024
Good Evening Christina, thanks for taking time to leave a review on us. We would take actions regarding your suggestions and hope serve you better next time.
8/10 – Bien
Amanda
Voyage d’affaires
4 mai 2024
Points forts : Propreté, service et personnel et commodités.
Hotel was situated near to Victoria Park about a ten minute walk and across from Victoria Park was the Centennial Hall, which was perfect because my event was there. $7 dollars to get a cab from or to the train station.
Amanda
Séjour de 1 nuit en mai 2024
Team Sandman a répondu le 6 mai 2024
Hi Amanda, we are glad to hear you enjoyed our location. We hope serve you better on your next staying with us soon.
8/10 – Bien
Nelson
Voyage d’affaires
3 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property was great for the reasons why I was in London Ontario and everything was i walking distance that I had to attend.
Nelson
Séjour de 4 nuits en avril 2024
2/10 – Terrible
Jacqueline
3 mai 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Will never stay again..dirty carpets, uncomfortable beds, parking area is not well lit, AC unit rattled all night
Jacqueline
Séjour de 2 nuits en avril 2024
Team Sandman a répondu le 3 mai 2024
Hi Jacqueline, sorry for the inconvenience it caused. Our team would take actions on those issues immediately. Again we apologize for your bad experience and hope serve you better next time.
10/10 – Excellent
Christine
2 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location 😁
Christine
Séjour de 1 nuit en mai 2024
6/10 – Acceptable
Helene, Vancouver
Voyage d’affaires
28 avr. 2024
Good enough for a short stay and for the price. The free breakfast foods were a great plus
Helene
Séjour de 4 nuits en avril 2024
Team Sandman a répondu le 28 avr. 2024
Dear Helen,Greetings from Sandman Hotel & Suites London Downtown!Thank you for sharing your experience with us! We're pleased to know that you found our hotel to be a good value for a short stay and that you appreciated the complimentary breakfast options. We're committed to offering excellent value and amenities to all our guests, and we're glad to hear that we met your expectations. We hope to have the opportunity to welcome you back in the future!Regards,
4/10 – Médiocre
Lucas
Voyage d’affaires
28 avr. 2024
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Likely the worst London has to offer
Lucas
Séjour de 5 nuits en avril 2024
Team Sandman a répondu le 28 avr. 2024
Thank you for taking the time to leave a review. We apologize for any inconvenience that you faced during your stay. We promise to serve you better on your next stay.
10/10 – Excellent
Robert
25 avr. 2024
Robert
Séjour de 1 nuit en avril 2024
10/10 – Excellent
Christopher
24 avr. 2024
Christopher
Séjour de 1 nuit en avril 2024
AJ a répondu le 15 mai 2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management
10/10 – Excellent
Lorne
24 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff, nice facilities, large, clean well appointed rooms!
Excellent value!!
Lorne
Séjour de 2 nuits en avril 2024
Team Sandman a répondu le 24 avr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.
10/10 – Excellent
James
Voyage en groupe
23 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay during our trip for a concert in London
James
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 23 avr. 2024
Hi James, thank you for taking time to leave a review on us. We're glad to hear that you're satisficed your staying with us and look forward to serving you better next time.
10/10 – Excellent
Franca
23 avr. 2024
Franca
Séjour de 3 nuits en avril 2024
AJ a répondu le 15 mai 2024
Greetings from Sandman!We appreciate your feedback and look forward to host you in future.Kind Regards,Management
6/10 – Acceptable
Logan
21 avr. 2024
Logan
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 12 mai 2024
Thank you for taking the time to leave a review. Hoping to serve you soon on your next stay.
10/10 – Excellent
Alan
Voyage de couple
21 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
Alan
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 21 avr. 2024
Hi Allan! Greetings from Sandman Hotel and Suites! We are happy that you had an amazing experience. We hope to welcome you back in the future. Thank you
10/10 – Excellent
Gil
19 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Flexibility
Gil
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 20 avr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.
10/10 – Excellent
Mia
19 avr. 2024
Mia
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 9 mai 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.
8/10 – Bien
Gord and Valerie
17 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Gord and Valerie
Séjour de 2 nuits en avril 2024
Team Sandman a répondu le 18 avr. 2024
Good morning Gord and Valerie, thank you for taking the time to leave a review. We hope to serve you better on your next stay.
6/10 – Acceptable
Carole
Voyage en groupe
15 avr. 2024
Clean. Only 1 person on front desk so line up checking in. Breakfast fine.
Carole
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 15 avr. 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.
4/10 – Médiocre
Courtney
Voyage en famille, Voyage d’affaires
14 avr. 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Breakfast area was unclean and empty, not many options. Elevator was out of order, bathroom fan was loud. It was windy outside, even with the windows closed, the curtain was blowing. Room was hot, air conditioner was not working properly. Room was overcrowded with furniture. Shelf in the bathroom was almost falling off the wall.
Courtney
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 15 avr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.
2/10 – Terrible
Shanel
Voyage en famille
14 avr. 2024
This hotel is not what is advertised online. It seems like a shelter for homeless or newcomers. Upon check in I noticed that our toilet seat had not been cleaned at all. The hotel itself is run down. It didn’t feel safe.
Shanel
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 15 avr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.
2/10 – Terrible
Ashlee
Voyage en groupe
14 avr. 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First of all, the hotel is not as nice as they make it seem. It is old looking and dingy. Toilet wasnt cleaned when we arrived. Building is very old fashioned. Secondly, I booked with a couple of my girlfriends and for some reason my cost when we checked in, was higher than theirs when it showed me a cheaper when i originally reserved my room. The concierge blamed it on Expedia and said nothing could be done about it cause it aas booked by a third party vendor, but later realized it was the hotels fault for only charging me for parking. There are homeless people around the property and wander in the lobby at night. Not the best area to stay in. I would not recommend this hotel to anybody. We went to get dinner down the street and was almost attacked by a homeless man. Would NEVER go back the that hotel.
Ashlee
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 17 avr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced.
2/10 – Terrible
cassandra
Voyage en famille
14 avr. 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was not the hotel in the picture and it was definitely not what i expected
cassandra
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 15 avr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.
6/10 – Acceptable
Chris
14 avr. 2024
Points forts : Propreté
Chris
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 17 avr. 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon better on your next stay.
10/10 – Excellent
Cherry
Voyage en famille avec de jeunes enfants, Voyage d’affaires
13 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Conveniently located within walking distance to many great food options.
Cherry
Séjour de 2 nuits en avril 2024
Team Sandman a répondu le 15 avr. 2024
Hi Cherry, we're glad to hear you enjoyed staying here. Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.
8/10 – Bien
Shauna
12 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Shauna
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 17 avr. 2024
Hi Shauna, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.
4/10 – Médiocre
Janice
Voyage de couple
12 avr. 2024
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Nice room but you had to pay extra to park on the property
Janice
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 17 avr. 2024
Hi Janice, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.
8/10 – Bien
Chris
11 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Chris
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 17 avr. 2024
Hi Chris, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.
10/10 – Excellent
David
9 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice hotel, not very sound proofed rooms though.
David
Séjour de 2 nuits en avril 2024
Team Sandman a répondu le 10 avr. 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.
2/10 – Terrible
Erin
8 avr. 2024
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Erin
Séjour de 1 nuit en avril 2024
Team Sandman a répondu le 17 avr. 2024
Hi Erin, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.