[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Crowne Plaza London - Docklands by IHG Waterfront hotel with a full-service spa and a fitness center ![Exterior](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/7cdd4953.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, hypo-allergenic bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/668fdd81.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, hypo-allergenic bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/59715f58.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite, 1 King Bed](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/57a3646f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/18ddf943.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Crowne Plaza London - Docklands offers a peaceful Thames view near O2 Arena. Guests love the attentive staff, dry cleaning services, and Rinu spa. The indoor pool is perfect for recharging after exploring, and free WiFi keeps everyone connected. 8.8 Excellent ## Popular amenities - - - - Pool - Bar - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=919845&PinnedHotelID=919845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=919845&PinnedHotelID=919845&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=919845&PinnedHotelID=919845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=919845&PinnedHotelID=919845&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=919845&PinnedHotelID=919845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=919845&PinnedHotelID=919845&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=919845&PinnedHotelID=919845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=919845&PinnedHotelID=919845&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![1 bedroom, hypo-allergenic bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/3375f130.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds (Mini cooler) 8.4 Very good 19 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Hypo-allergenic bedding Separate bedroom Shower/tub combination Hair dryer Private bathroom - 269 sq ft - Sleeps 4 - 2 Double Beds ![1 bedroom, hypo-allergenic bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/96b02d50.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Accessible 8.8 Excellent 11 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Hypo-allergenic bedding Separate bedroom Shower/tub combination Hair dryer Private bathroom - 269 sq ft - Sleeps 2 - 1 Double Bed ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/3cfdcf09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Hypo-allergenic bedding Separate bedroom Shower/tub combination Hair dryer Private bathroom - 269 sq ft - Sleeps 4 - 2 Double Beds ![Standard Room](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/04c55977.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.8 Excellent 10 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Hypo-allergenic bedding Separate bedroom Shower/tub combination Hair dryer Private bathroom - 269 sq ft - Sleeps 2 - 1 Twin Bed ![1 bedroom, hypo-allergenic bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/4731e6b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 9.2 Wonderful 5 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Hypo-allergenic bedding Separate bedroom Shower/tub combination Hair dryer Private bathroom - 269 sq ft - Sleeps 2 - 1 King Bed ![1 bedroom, hypo-allergenic bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/96b02d50.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed (Mini cooler) 9.0 Wonderful 18 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Hypo-allergenic bedding Separate bedroom Shower/tub combination Hair dryer Private bathroom - 269 sq ft - Sleeps 2 - 1 Double Bed ![1 bedroom, hypo-allergenic bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/1dabd7b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible (Minicooler) ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Hypo-allergenic bedding Separate bedroom Shower/tub combination Hair dryer Private bathroom - 1 bedroom - Sleeps 2 - 1 King Bed ![1 bedroom, hypo-allergenic bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/4731e6b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Hypo-allergenic bedding Separate bedroom Shower/tub combination Hair dryer Private bathroom - Sleeps 1 - 1 Twin Bed ![Junior Suite, 1 King Bed](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/57a3646f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed 8.0 Very good 1 review ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Hypo-allergenic bedding Separate bedroom Bathrobes Shower/tub combination Private bathroom - 355 sq ft - Sleeps 2 - 1 King Bed ![1 bedroom, hypo-allergenic bedding, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919900/919845/96b02d50.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed with Sofa bed 9.0 Wonderful 9 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Hypo-allergenic bedding Sofa bed Separate bedroom Shower/tub combination Hair dryer - 269 sq ft - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/8000000/7920000/7916000/7915983/c19a7c2f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton London - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Crowne-Plaza-London-Docklands.h919845.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Crowne-Plaza-London-Docklands.h919845.Hotel-Information) ## About the area Located in Docklands, a neighborhood in London, Crowne Plaza London - Docklands by IHG is near the airport and on the waterfront. Westfield Stratford City and Brick Lane are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Sky Garden and London Eye. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or O2 Arena. Looking to get your feet wet? Windsurfing and sailing adventures can be found near the property. [Visit our London travel guide](https://www.expedia.ca/London.dx178279) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.50811%2C0.02021&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cMP86dh1YCRgbV-_HbwI8-TUGvg=) Western Gateway, Royal Victoria Dock, London, England, E16 1AL ### What's nearby - IFS Cloud Royal Docks Station - 3 min walk - 0.3 km - ExCeL Exhibition Centre - 4 min walk - 0.4 km - O2 Arena - 3 min drive - 1.7 km - London Stadium - 7 min drive - 5.0 km - Westfield Stratford City - 9 min drive - 4.5 km ### Getting around - Royal Victoria DLR Station - 3 min walk - West Ham Station - 5 min drive - London City Airport (LCY) - 12 min drive ### Restaurants - ‪Sandwich & Co. - ‬5 min walk - ‪Costa Coffee - ‬6 min walk - ‪Starbucks - ‬6 min walk - ‪Water Front Quayside Cafe & Bar - ‬7 min walk - ‪Nakhon Thai Restaurant - ‬6 min walk ## About this property ### Crowne Plaza London - Docklands by IHG Upscale eco-certified hotel near ExCeL Exhibition Centre Near O2 Arena, Crowne Plaza London - Docklands by IHG provides dry cleaning/laundry services, a bar, and a gym. Treat yourself to a massage at Rinu, the onsite spa. Free in-room WiFi is available to all guests, along with a business center and a steam room. You'll also enjoy perks such as: - An indoor pool - Full breakfast (surcharge), self parking (surcharge), and an electric car charging station - Babysitting (surcharge), tour/ticket assistance, and 1 meeting room - An elevator, free newspapers, and a banquet hall - Guest reviews say great things the breakfast, helpful staff, and location Room features All 210 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property. More amenities include: - Hypo-allergenic bedding and free cribs/infant beds - Bathrooms with shower/tub combinations and hair dryers - Coffee/tea makers, daily housekeeping, and desks ### Awards and affiliations Eco-Certified Property This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/5000000/4300000/4292600/4292527/9cc2edc1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft London Excel Docklands - Pool - Pet-friendly - Free WiFi - Restaurant 8.8 Excellent 1,004 reviews CA $145 CA $175 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=4292527&PinnedHotelID=4292527&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/1000000/992700/992650/f3caa114.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel London ExCeL Docklands - 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Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=1658062&PinnedHotelID=1658062&HadPinnedHotel=true®ionId=-1&adults=2) ![City view](https://images.trvl-media.com/lodging/1000000/10000/2500/2456/adb37284.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton London - Docklands Riverside Southwark - Free WiFi - Restaurant - Air conditioning - Gym 8.4 Very good 1,001 reviews CA $173 CA $207 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=2456&PinnedHotelID=2456&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/8000000/7860000/7857600/7857542/a69558ae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunborn London Docklands - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 1,000 reviews CA $212 CA $255 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=7857542&PinnedHotelID=7857542&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/5000000/4200000/4190800/4190769/c8619244.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Leonardo Royal London Tower Bridge London City Centre - Pool - Hot tub - Spa - Free WiFi 9.0 Wonderful 2,532 reviews CA $239 CA $287 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=4190769&PinnedHotelID=4190769&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/16000000/15120000/15118100/15118004/066613d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Plaza London Waterloo London City Centre - Pool - Pet-friendly - Free WiFi - Restaurant 8.8 Excellent 2,180 reviews CA $258 CA $310 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=15118004&PinnedHotelID=15118004&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Self parking on site (GBP 25 per day; includes in/out privileges) - Limited onsite parking - Wheelchair-accessible parking and van parking available ### Food and drink - Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person - A bar/lounge - A restaurant ### Things to do - Full-service spa - Gym - Indoor pool - Steam room ### Family friendly - Babysitting (surcharge) - In-room crib - Indoor pool - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference space - Meeting room ### Outdoors - On the waterfront ### Full-service spa - In-room massages - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Assistive listening devices - Elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - 1 building - 5 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib - Hypo-allergenic bedding ### Bathroom - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Food and drink - 24-hour room service - Coffee/tea maker ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for GBP 30.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: GBP 50 per night We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: approximately GBP 19.99 per person - Self parking fee: GBP 25 per day (in/out privileges) - Rollaway bed fee: GBP 30.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 18 years old are not allowed in the fitness facility This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating This establishment has received its official star rating from VisitEngland, the National Tourist Board for England. ### Property is also known as Crowne Plaza Hotel London Docklands Crowne Plaza London Docklands London Docklands Crowne Plaza Crowne Plaza London - Docklands England Crowne Plaza London - Docklands Hotel London Crowne Plaza London Docklands Hotel Crowne Plaza Docklands Hotel Crowne Plaza Docklands Crowne Plaza London Docklands Crowne Plaza London Docklands an IHG Hotel Crowne Plaza London - Docklands by IHG Hotel Crowne Plaza London - Docklands by IHG London Crowne Plaza London - Docklands by IHG Hotel London ## Frequently asked questions ### Does Crowne Plaza London - Docklands by IHG have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at Crowne Plaza London - Docklands by IHG? > As of Oct 3, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands by IHG on Oct 10, 2025 start from CA $203.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/London-Hotels-Crowne-Plaza-London-Docklands.h919845.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Crowne Plaza London - Docklands by IHG pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Crowne Plaza London - Docklands by IHG? > Self parking is available for GBP 25 per day. Limited spots are available. ### What time is check-in at Crowne Plaza London - Docklands by IHG? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Crowne Plaza London - Docklands by IHG? > Check-out is at 11 AM. ### Where is Crowne Plaza London - Docklands by IHG located? > Located in Docklands, this spa hotel is 0.3 mi (0.4 km) from ExCeL Exhibition Centre and 1.9 mi (3.1 km) from O2 Arena. Thames River and ABBA Arena are also within 3 mi (5 km). Royal Victoria DLR Station is only a 3-minute walk and Custom House Station is 9 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Crowne Plaza London - Docklands by IHG Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 571 8 - Good 305 6 - Okay 85 4 - Poor 33 2 - Terrible 32 ### 9.2/10 Cleanliness ### 8.8/10 Staff & service ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Michaela Oct 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff member on check in was lovely and very helpful ##### Michaela Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Caterina Sep 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel ##### Caterina Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Rebekah Sep 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great stay. The staff and facilities were excellent. Short walk to train station and cable cars. ##### Rebekah Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Farmer Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A really nice hotel. Super convenient for events at Excel. Staff are wonderful, especially Elizabet who helped me combine two bookings together so my extension to my original booking resulted in me staying in the same room. Breakfast staff are fantastic too! ##### Farmer Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Irodakhon Jul 16, 2025 Liked: Cleanliness, staff & service, amenities Staff was good, breakfasts were amazing ##### Irodakhon Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Omar Sep 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Attentive,patient staff, always accommodating :) ##### Omar Stayed 5 nights in Sep 2025 ### 8/10 Good #### chloe Sep 21, 2025 Liked: Cleanliness, staff & service, amenities Nice hotel overall. Window didn’t close in our room, slight smell of sewage in the bathroom in the evening and Tv didn’t work very well (not that we really needed it). Breakfast lovely, used the pool which was nice and everywhere was clean, staff polite. Perfect location for what we needed. ##### chloe Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Ryan Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was our first time staying at this hotel. Reception staff and restaurant staff were both super helpful and friendly. Room was great with two double beds in the family room. ##### Ryan Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ashvin Jul 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay with the family for a concert at the O2. Easy to get to and good food options nearby. Good size rooms, friendly staff and clean. ##### Ashvin Stayed 2 nights in Jul 2025 ### 8/10 Good #### Angela Aug 31, 2025 Liked: Cleanliness, staff & service Staff services & professionalisation was excellent. Had issues with the toilet system, same was rectified promptly. Overall stay was excellent. ##### Angela Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Lizzie May 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay, helpful staff Comfy bed & lovely pool ##### Lizzie Stayed 1 night in May 2025 ### 8/10 Good #### Rebecca Aug 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location for the cable car and a few dinner options. Staff were super helpful and friendly. Pool was a bit underwhelming as quite small and busy. USB charging points in our room didn’t work which was annoying. Breakfast was varied and nice, lots of so as and attractive dining room and bar. ##### Rebecca Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Abdul May 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Very friendly staff and very clean. ##### Abdul Stayed 1 night in May 2025 ### 10/10 Excellent #### Andrew Jun 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort My family and I had a wonderful stay Cater for all of her needs. Amazing breakfast. ##### Andrew Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Tracy Jul 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities After a long day of travel we are happy and lucky we book the hotel here. It’s very clean and the stuff is very nice and accommodating. Highly recommended. ##### Tracy Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Andrew Jul 14, 2025 Liked: Cleanliness, amenities Nice and clean. Professional staff and made to feel very welcome ##### Andrew Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Kirsten Jun 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is in a great location for a visit to the O2… or the Excel Centre, with just quick ride across the water on the cable cars to the O2 which was fun. The hotel was lovely and clean and well presented with most the staff being friendly and helpful. I would happily stay here again. ![Beautiful natural colour palette dining area, with a great breakfast and friendly staff. ](https://a.travel-assets.com/ugc/hotel-reviews/2446b6eb-17aa-4192-8682-cab344006209-1750621348783.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View looking across the dock to the hotel.](https://a.travel-assets.com/ugc/hotel-reviews/63d47145-44dd-4ba0-8f4c-4cce076b9f5c-1750621349110.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The O2 across the water and the cable cars are only a 3min walk from the hotels lobby.](https://a.travel-assets.com/ugc/hotel-reviews/2486c84c-ff16-48e4-9b94-dbb5767ccad8-1750621348305.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kirsten Stayed 1 night in Jun 2025 ### 8/10 Good #### Gurmeet Sep 17, 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Broken lift and jacuzzi was broken for our duration. Rooms was dirty people left rubbish in rooms. Shower not working. Awful hotel avoid ##### Gurmeet Stayed 1 night in Aug 2025 ### 8/10 Good #### Marilyn Jun 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall good place to stay. Is a little far from the center. ##### Marilyn Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### ANDREW Jun 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel. Spent a couple of nights there when visiting London. Rooms were great and beds were very comfy. Breakfast was excellent. Close to Custom House station. Highly recommend ##### ANDREW Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Pauline Jun 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Loved this hotel, the service was excellent throughout. From reception to cocktails. The area is perfect and had everything we needed for a perfect break. Walking distance from Excel which is amazing. ##### Pauline Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Adam Feb 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent place to stay, great location. Staff were amazing, even upgraded our room ##### Adam Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Klara May 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It’s a nice lovely place in London ##### Klara Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### B Jun 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Great customer service! Great room, fab view and good facilities. Recommended. ##### B Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Matteo Dec 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable and nice hotel ##### Matteo Stayed 5 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [The Bailey's Hotel London Kensington](https://www.expedia.ca/London-Hotels-The-Baileys-Hotel-London.h523223.Hotel-Information) > > [The Royal Horseguards, London](https://www.expedia.ca/London-Hotels-The-Royal-Horseguards.h25926.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.ca/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [The Ritz London](https://www.expedia.ca/London-Hotels-The-Ritz-London.h28146.Hotel-Information) > > [President Hotel](https://www.expedia.ca/London-Hotels-The-President-Hotel.h54995.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.ca/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Bedford Hotel](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information) > > [Park Plaza County Hall London](https://www.expedia.ca/London-Hotels-Park-Plaza-County-Hall-London.h1742184.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.ca/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [The Savoy](https://www.expedia.ca/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [The Clermont London, Charing Cross](https://www.expedia.ca/London-Hotels-The-Clermont-London.h5169.Hotel-Information) > > [The Clermont London, Victoria](https://www.expedia.ca/London-Hotels-The-Clermont-London.h10939.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.ca/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [The May Fair, A Radisson Collection Hotel, Mayfair London](https://www.expedia.ca/London-Hotels-The-May-Fair.h7606.Hotel-Information) > > [The Westminster London, Curio Collection by Hilton](https://www.expedia.ca/London-Hotels-The-Westminster-London.h914179.Hotel-Information) > > [The Landmark London](https://www.expedia.ca/London-Hotels-The-Landmark-London.h438653.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.ca/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [St Martins Lane London, a Morgans Originals hotel](https://www.expedia.ca/London-Hotels-St-Martins-Lane-London.h470865.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.ca/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Royal National Hotel](https://www.expedia.ca/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.ca/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Park Plaza Victoria London](https://www.expedia.ca/London-Hotels-Park-Plaza-Victoria-London.h801796.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.ca/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [Sea Containers London](https://www.expedia.ca/London-Hotels-Sea-Containers-London.h8466215.Hotel-Information) > > [citizenM Tower of London](https://www.expedia.ca/London-Hotels-CitizenM-Tower-Of-London.h14736047.Hotel-Information) > > [The Langham, London](https://www.expedia.ca/London-Hotels-The-Langham.h22099.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.ca/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [Kimpton Fitzroy London by IHG](https://www.expedia.ca/London-Hotels-Kimpton-Fitzroy-London.h21514.Hotel-Information)