Hi Philippe,Thank you for your kind words about our location and neighborhood charm! We're delighted to hear that you found our surroundings charming and enjoyed the atmosphere of the area.We hope to have the pleasure of welcoming you back for another delightful stay soon.Warm regards,Diana & The Bermonds Locke Team

Hey Marie Jose, Thanks so much for your lovely review! We're delighted to hear that you enjoyed the tranquility and the warm welcome at our establishment. It's great that the small kitchen added convenience to your stay, and you found the shower room superb. We're also glad the location made your transport needs easier.We look forward to welcoming you back soon for another enjoyable stay. - Kahm and the Bermonds Locke Team

Dear Chloé,Thank you so much for your fantastic review! We're thrilled to hear that you found our place clean, stylish, and comfortable. Our team works hard to ensure our guests have the best experience possible, and it's wonderful to know we've achieved this with you.We're especially pleased you found our staff to be nice and helpful. Customer service is a top priority for us, and feedback like yours is incredibly rewarding.We look forward to welcoming you back anytime. Don't hesitate to reach out to us for your next visit.Warmest regards,Kahm & The Team at Bermonds Locke

Hello Remy,Thank you for taking the time to share your feedback about your recent stay at The Bermonds Locke, Tower Bridge - London. We appreciate your positive comments on our well-located hotel and the attention to detail in our decor. However, we regret to hear about the challenges you faced, and we sincerely apologize for any inconvenience caused.We understand the importance of a comfortable stay, and we apologize that the soft bed did not meet your expectations. Your feedback regarding the lack of a seal in the shower is noted, and we are working to address this issue promptly to ensure a more enjoyable experience for our guests.Additionally, we apologize for the inconvenience caused by the capricious lights. Our maintenance team will investigate and rectify this issue to provide a smoother and more reliable experience for our guests.We appreciate your constructive feedback, as it helps us identify areas for improvement. Please know that your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Thank you for choosing The Bermonds Locke.Love TJ & Bermonds Locke Team x

Hi there!I'm thrilled to hear that you had a fantastic stay at Bermonds Locke! It sounds like the studio met all your needs with its modern and well-equipped amenities. A quiet environment, proximity to Tower Bridge, and ample workspace on the ground floor are definite pluses. I'm glad to know the hotel provided the perfect setting for both leisurely exploration and business trips.And kudos to the friendly staff for contributing to your positive experience. If there's anything specific you loved or if you have any recommendations for future visitors, feel free to share. Whether it's your next adventure or work trip, I hope it's just as enjoyable!Safe travels,

Hello Gabriel,Thank you for taking the time to share with us your experience and feedback. We are thrilled that you enjoyed everything about your stay.We hope you had a safe journey back home and that we can welcome you back again soon.Love TJ & Bermonds Locke Team x

Hi Johanna! Thank you so much for your lovely review! We really appreciate it! We are happy to know you enjoyed the design of the apartment and that you could have a restful stay without traffic noise :D It is great you decided to discover the city by bus, it is definitely a great option to see all the monuments while travelling! Hopefully we will see you back soon. Love, Andrea and Your Bermonds Team x

Hello Etienne,Thank you for your time to share with us your experience and feedback.We are thrilled that you had a great stay with us and we would like to thank you for choosing Bermonds.We hope you had a save journey to your next destination and that we can welcome you again soon.Love TJ & Bermonds Locke x

Hi Julie,Thanks so much for taking the time to give us feedback on your stay. We are so glad you had a great time overall and enjoyed using our co-working space and your apartment. We are sorry you had some difficulties with the shower, we will make sure to pass this onto our maintenance team to ensure the problem does not persist.We look forward to having you stay with us again!Love,Holly & your Bermonds Team

Thank you for your great review! Hope you can come back and stay again. With love and care, Alex and Your Bermonds Team x

Hi Sylvia,Thank you for your fantastic review! We are delighted to hear that you enjoyed the neighborhood, service, and cleanliness during your stay.A special thanks for mentioning Zak at the front desk. We are thrilled to know he was able to assist you with a late checkout and made your stay more comfortable. We will be sure to pass along your kind words to him.We look forward to welcoming you back for another wonderful experience.Warm regards,Diana & The Bermonds Locke

Hi Kyung Jun! Thank you for your fantastic review! We are delighted to hear that you enjoyed the neighborhood, service, and cleanliness during your stay.A special thanks for mentioning Zak at the front desk. We are thrilled to know he was able to assist you with a late checkout and made your stay more comfortable. We will be sure to pass along your kind words to him.We look forward to welcoming you back for another wonderful experience.Warm regards,Diana & The Bermonds Locke Team

Dear Brenda,Thank you for your wonderful review! We're thrilled to hear that you loved the amenities available at our property. Our team works hard to ensure that every guest has access to the best possible amenities to enhance their stay, and it's great to know we've succeeded with your experience.We hope to welcome you back soon for another enjoyable stay. Thank you for choosing to stay with us!Best regards,Kahm and The Bermonds Team

Dear Duanne,Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay overall, but we apologize for the discomfort caused by the bed and pillows. We are committed to ensuring our guests have a comfortable and restful experience, and clearly, we missed the mark this time.Please rest assured that we are addressing your concerns with our housekeeping and maintenance teams to ensure our bedding standards are not only met but exceeded. Improvements in this area are already underway, and we hope to restore your confidence in us.We appreciate your willingness to consider staying with us again once these issues are resolved. We look forward to welcoming you back to a more restful experience in the future.Warm regards,Kahm and The Berrmonds locker Team

この度はご宿泊いただき誠にありがとうございます。当ホテルのロケーション、設備、スタッフの対応に満足いただけたとのことで、大変嬉しく思います。また、当ホテルがお客様のロンドンでの滞在にお役立ちできたことを光栄に思います。しかしながら、水道の水質によるご迷惑をおかけしたこと、心よりお詫び申し上げます。いただいたフィードバックをもとに、問題の特定と改善に向けて早急に対応を進めております。また、将来的には客室内にこのような情報を明記するなど、事前にご案内できるよう改善して参ります。お客様にはご不便をおかけしましたが、今後とも変わらぬご愛顧を賜りますようお願い申し上げます。またのお越しを心よりお待ちしております。敬具、Kahm and The Bermonds Locke

Hi Adrew! Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our rooms spacious and clean, and that you enjoyed the variety of facilities we offer on-site, along with our helpful and communicative staff. It's wonderful to know that our central location was convenient for your needs, with easy access to landmarks like the Tower Bridge, metro stations, and dining options. We're delighted that you would choose to stay with us again, and we can't wait to welcome you back for another fantastic stay! - Diana & The Bermonds Locke Team

Hi Alan! Thank you for your lovely review! We deeply appreciate your acknowledgment of our staff's dedication. We'll certainly share your kind words with our team, as they work tirelessly to ensure every guest has a memorable experience. We look forward to welcoming you back in the future! Warm regards, Diana & The Bermonds Locke Team

Hi Russell! Thank you so much for your kind words! We're absolutely thrilled to hear that your experience with us was perfect. It's always our goal to provide exceptional service and create wonderful memories for our guests. We hope to welcome you back again soon for another perfect stay! Warm regards, Diana & The Bermonds Locke Team

Hey Whitney, Thanks so much for your great review! We're thrilled to hear you enjoyed your stay with us. Looking forward to welcoming you back to our place soon. - Kahm and the Bermonds Locke Team

Hey Ryan, Thanks so much for your fantastic review! We're thrilled to hear that you appreciated the cleanliness of your apartment and found our location convenient for accessing Tower Bridge and London Bridge transport links. It's great to know these aspects made your stay easier and more enjoyable.We hope to welcome you back soon for another visit. - Kahm and the Bermonds Locke Team

Hi Wendy! Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our great location and friendly staff. However, we are deeply sorry to hear about the issues you encountered during your stay, particularly regarding the bed comfort and the hot water. Please accept our sincerest apologies for any inconvenience caused.We want to assure you that your concerns have been taken very seriously, and we have reached out to you personally to discuss compensation for the inconveniences you experienced. It is always our top priority to ensure that our guests have a comfortable and enjoyable stay with us, and we regret that we fell short of meeting your expectations on this occasion.We are committed to addressing these issues promptly and taking the necessary steps to prevent similar situations from occurring in the future. Your feedback is invaluable to us as it helps us improve our services and facilities for all our guests.Once again, we apologize for any inconvenience caused and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Thank you for bringing these matters to our attention. Warm regards,Diana & The Bermonds Locke Team

Hey Muhammad,Thanks so much for sharing your experience! It's brilliant to hear that our location worked so well for you and that you found Bermonds Locke to be vibrant and welcoming. We're delighted that our team made a great impression and that you appreciated the cleanliness of our facilities.Looking forward to your next visit!Kahm and the Bermonds Locke Team