Spa
Vérifier la disponibilité

The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality – Avis

4 out of 5
The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality
Ribblers Lane, Knowsley, Liverpool, England

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 450 avis sur 1007." "
Note de 8 – Bien, d’après 349 avis sur 1007." "
Note de 6 – Acceptable, d’après 124 avis sur 1007." "
Note de 4 – Médiocre, d’après 53 avis sur 1007." "
Note de 2 – Terrible, d’après 31 avis sur 1007." "

8,6/10

Propreté

8,6/10

Service et personnel

7,8/10

Commodités

8,0/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

PRATEEMA

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Housekeeking The bed wasn't made neither were the towels changed
Séjour de 3 nuits en mai 2024

8/10 – Bien

Laurent

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Business travel, restaurant quite good, large room with a quite old look.
Séjour de 1 nuit en octobre 2018
Debbie a répondu le 11 déc. 2018
Hi Laurent, Thank you for your review regarding your recent stay with us here at the Suites Hotel Knowsley. We really appreciate you taking the time to complete this and we hope to see you again very soon. Kind regards Debbie Evans Reservations Manager

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
was a bit hard to find but the taxi managed it. The swimming pool sauna and steam room were nice, the hotel was well kept, and the staff friendly.

2/10 – Terrible

Mohammed

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Where do I start. If i could post pictures i would do. Felt like the room hadnt been cleaned since the last customer. Hair around the toilet. Shower tap mouldy and really hard to switch on. Bathroom tap only hot water no cold water. Couldve scolded kids. Lights wouldnt swith off. Light switch broken and wires visable.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Tim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Charlotte

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Large rooms, clean and very comfortable
Séjour de 2 nuits en mai 2024
dan - reception a répondu le 22 mai 2024
Hi,Thanks for taking the time to leave us a great review & score we look forward to welcoming you back with us, in the near future.

2/10 – Terrible

Ricky

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Kicked us out of my room on the first day i got there all because we come from london would like to know how to get my money back for them 2 days has had to pay for somewere else to stay
Séjour de 2 nuits en mai 2024
reception a répondu le 22 mai 2024
Hi,You & your brother were arrested and taken away by the police, due to your misconduct and behaviour.

4/10 – Médiocre

Kerrie

Points forts : Propreté
Points faibles : État et installations de l’hébergement
Room booked purely to rest overnight bringing son back from uni. Expensive room for a single person but had little choice as everywhere was booked in Liverpool or extortionate price! Knew it was bad when upon arrival to check in, the couple in front were complaining and staff weren't interested in dealing with the issue. The room had an electrical switchboard that would not stop buzzing. Very little sleep was had overnight. No point in complaining given how previous couple had been dealt with. Sunday morning breakfast doesn't start until 8am, but had to be at the ferry terminal for 8.30am so no chance of any food! Very dated hotel. Will not be back.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Claude

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
After a hectic day in Liverpool what a treat to be at this hotel.I loved everything about it. The staff also were fantastic. Will certainly come back if I'm back in this part of the country.
Séjour de 1 nuit en mai 2024
dan-reception a répondu le 22 mai 2024
Thanks for taking the time to leave us a great review & score Claude, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

10/10 – Excellent

Maxine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great M6 drop off
Séjour de 1 nuit en mai 2024
dan-reception a répondu le 22 mai 2024
Thanks for taking the time to leave us a great review & score Maxine, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

8/10 – Bien

Dorina

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The pillow case was dirty and tge bed had some women hair on it ..but the rest the hitel was nice and clean
Séjour de 1 nuit en mai 2024

8/10 – Bien

Nigel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good sized room with lounge area separate from bedroom with comfy beds. Hot shower but not easy to get in and out if elderly/mobility issues. Grab rail would be helpful. Large selection of hot and cold items for breakfast (but extra charge for this). Minor issue with TV remote, but staff were helpful and friendly in resolving this. We would stay here again.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Chibuzo

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel room was spacious (bedroom and living area), clean and had good furnishing. The rate was relatively affordable. Some improvements can be made to the bathroom finishing and late night meals. The location is about 6 miles from the city centre.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything good.
Séjour de 1 nuit en mai 2024
dan-reception a répondu le 22 mai 2024
Thanks for taking the time to leave us a great review & score Michael, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff are so friendly and helpful and the hotel is very clean beds are soo comfortable and to my surprise the aircon works not like other hotels ive stayed in
Séjour de 1 nuit en mai 2024
dan-reception a répondu le 22 mai 2024
Thanks for taking the time to leave us a great review & score David, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

8/10 – Bien

Michael

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly and welcoming staff. Great room, very comfortable. Looking forward to a return visit when I’m back in the area.
dan-reception a répondu le 22 mai 2024
Thanks for taking the time to leave us a great review & score Michael, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

10/10 – Excellent

Abolfazl

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had a wonderful experience staying at this hotel. It's a great choice for families, offering a welcoming atmosphere and excellent amenities. The pool was fantastic—clean, spacious, and perfect for relaxing. The staff were incredibly friendly and accommodating, which made our stay even more enjoyable. The food quality was impressive; we loved every meal we had. Overall, it was a delightful stay, and I will definitely visit again.
Séjour de 1 nuit en mai 2024
dan-reception a répondu le 22 mai 2024
Thanks for taking the time to leave us a great review & score Abolfazl, we appreciate all your kind feedback and hope to welcome you back in the near future.many thanks

4/10 – Médiocre

Nia

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jodie

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love it and I be back in November
Séjour de 3 nuits en mai 2024
dan-reception a répondu le 22 mai 2024
Thanks Jodie, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

8/10 – Bien

Victor

Séjour de 2 nuits en avril 2024
dan - reception a répondu le 22 mai 2024
Hi,Thanks for taking the time to leave us a great review & score we look forward to welcoming you back with us, in the near future.

10/10 – Excellent

david

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Suites has bounced back from its recent issues with immigrants and is terrific value for money. The parking, breakfast and spa are excellent. But best of all are the local staff - helpful and friendly.
Séjour de 12 nuits en avril 2024
dan-reception a répondu le 22 mai 2024
Thanks David, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

10/10 – Excellent

Oswald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Safe , clean, spacious, and correct location for my business trip.
Séjour de 1 nuit en avril 2024
dan-reception a répondu le 22 mai 2024
Thanks Oswald, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

10/10 – Excellent

Malcolm

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ease of access from A580
Séjour de 1 nuit en avril 2024
dan-reception a répondu le 22 mai 2024
Thanks Malcolm, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

6/10 – Acceptable

Karen

Voyage de couple
Points faibles : État et installations de l’hébergement
Too far from Liverpool city centre in middle of nowhere
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Dorothy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good size room with separate seating area, huge bed, very clean and good value for money, would definitely stay again.
Séjour de 1 nuit en avril 2024
dan-reception a répondu le 22 mai 2024
Thanks Dorothy, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

10/10 – Excellent

Ross

Points forts : Propreté, service et personnel
All the staff were brilliant, really helpful and the rooms were clean, so we were really happy.
Séjour de 1 nuit en avril 2024
dan-reception a répondu le 22 mai 2024
Thanks Ross, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

10/10 – Excellent

Scott

Séjour de 2 nuits en avril 2024
dan-reception a répondu le 22 mai 2024
Thanks Scott, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

2/10 – Terrible

Steven

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
The hotel’s rooms we disgusting, had to get moved room due to the ceiling hanging down, and the dirt in the bedsheets, also the safe did not work, the second room was not much better, the toilet did not flush. The staff were excellent and the Spa was brilliant and clean but humans should not be allowed to stay in room 118 or 120
Séjour de 2 nuits en avril 2024

8/10 – Bien

Clare

Hotel was fine could have been a bit cleaner only there couple of nights but while we were there was fine we didn’t eat there.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Adrian

Voyage de couple
Points faibles : Commodités
Ok hotel but rooms shabby not clean poor decrotive state but food was excellent and staff were nice.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Lois

Voyage de couple
Points forts : Propreté, service et personnel
Excellent attenrive staff
Séjour de 2 nuits en avril 2024
dan-reception a répondu le 22 mai 2024
Thanks Lois, we really appreciate you taking the time to leave us a great review & score, we are delighted you enjoyed your stay and hope to see you back with us soon.many thanks

8/10 – Bien

Daniel

Séjour de 3 nuits en avril 2024

2/10 – Terrible

Aaron

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Booked because I had heard this hotel was recently renovated and highly reviewed. I had booked a six night stay. During this time I have found most light sources in the room do not work, room phone doesn’t work, key cards are cheap and constantly becoming unlinked, locking me out. my room had never been serviced at any point during my stay, half toilet rolls given and having to walk down to request them from front lobby. I am currently on night five and going to be requesting an early check out, I am highly disappointed, I feel like my partner and I got neglected and frankly had a one star experience in this “Four star” hotel. I’ve had motels with better accommodations, which were half the price. Never coming back.

8/10 – Bien

Christian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was ok
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Janice

Avoid at all cost, to didn’t work, lamp didn’t work, 1/4 roll of toilet paper, 1/4 box of tissues, toilet wouldn’t flush properly, I informed them 4 times still wouldn’t flush, shower gel bottle was empty. That basically sums it all up. AVOID
Séjour de 2 nuits en avril 2024

8/10 – Bien

Malcolm

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed for a night with my 21 year old son. Nothing to complain about, though - comfortable bed, good sized bedroom with additional room with settee and desk etc. Staff were absolutely fine, breakfast was OK. Plenty parking too.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Janet

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Chosen for Spa etc but closed with no notice. Asked for disability room which was given with no means of getting there as lift broken so no access. Put my mum in normal room but no facilities for her. Showers were broken in all 3 rooms and dangerous as water too hot with no signs. Overall bathrooms grubby with hairs and could do with a bit of bleach! Beds comfortable but pillows were like bricks. Breakfast adequate service at dinner painful. Would not stay again
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Elaine

Voyage en famille
Hotel was goed, grote stad n eenvoudige kamer. Niks luxe maar het is goed voor een nachtje. Ik had per ongeluk het hotel in de buitenwijk geboekt ipv die in het centrum. Was onhandig omdat je overal een taxi nodig had. Eigen schuld. Met eigen auto is het wel ideaal.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Russell

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was awesome nothing too much trouble
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Leah

Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Tracy

Voyage de couple
Points forts : Service et personnel
The room was a big room and pleasant , just found some of the areas in the hotel to be un clean , bath tap was dripping . We would stay in the hotel again.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Tomasz

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent customer service.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Hocine

Points forts : Service et personnel
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Jane

Points forts : Service et personnel
Séjour de 1 nuit en février 2024
dan a répondu le 5 mars 2024
Thank you for leaving a review and score, we hope to improve upon this score on your next visit with us.many thanksdanreception

10/10 – Excellent

Brenda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It looks like they recently renovated the property. I stayed for 2 nights in an executive suite. The carpets looked new, as did the paint on the walls. There was a large sitting room area with couch coffee table, dining table and chairs. There was a fridge and kettle. No sink or microwave. The breakfast was ok for what you are paying. I was here with work, so found the location for me was convenient but there’s not much around it at all. You wouldn’t be going for a walk from it. The staff could not have been nice though. The girl on reception on Tuesday 20th February was really friendly and professional. The girls at breakfast were fantastic too. I was travelling alone, so it was nice to see a friendly smile each morning. I’d stay here again. The only negative is that they could really do with updating their bath/showers.
Séjour de 2 nuits en février 2024
Dan, Reception a répondu le 26 févr. 2024
Hi Brenda,Thank you for taking the team to leave us a review and score, we really appreciate your feedback regarding your most recent stay.We are delighted to hear your comments regarding the renovation and comments regarding the staff and will pass them on to the people you mentioned, I will also pass on your comments regarding the bathroom bath/shower units, this is something Head office are looking to invest in, in the future, we hope to welcome you back with us soon.

6/10 – Acceptable

Philip

Séjour de 1 nuit en février 2024
Claire a répondu le 23 févr. 2024
Hello Philip, Thank you for taking the time to send us feedback on your recent stay. I do hope we can welcome you again soon. Kind regards Claire, Deputy General Manager

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel
Nice hotel
Decent sized room, big car park and clean. Shower wasnt the best issues with maintaining water temperature.
Séjour de 1 nuit en février 2024
Claire a répondu le 23 févr. 2024
Hello, Thank you for taking the time to send us feedback on your recent stay. I do hope we can welcome you again soon. Kind regards Claire, Deputy General Manager

8/10 – Bien

Ie

Séjour de 1 nuit en février 2024
dan, reception a répondu le 17 févr. 2024
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and look forward to welcoming you back in the near future.

2/10 – Terrible

Sharon

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Spend some money to repair your hotel!!!
The hotel has just reopened up to paying guests following the housing and shelter of asylum seekers My room was ready on arrival, receptionist was very pleasant and nice Got to the room and met with a terrible state of affairs Hairs in bathroom, sink , bath stains on basin, toilet dirty, no shower head in bathroom , when I ran the tap of the bath, dirty brown water emerged Kettle had no bottom piece, stains on chairs Complained to receptionist, given another room 2 doors down. When I entered this room , again hairs in bathroom, table dirty bath stained I was only spending the night so slept in my clothes on top of the bed Next morning, couldn’t wait to get out, reported to reception, complained to manager who dealt with this swiftly to her credit Had the potential to be a lovely hotel unfortunately, the so called owners know nothing of infection control, yet happy to take my money and provide deplorable living conditions
Séjour de 1 nuit en janvier 2024
Claire a répondu le 7 févr. 2024
Hello Sharon, Thank you for taking the time to send us feedback on your recent stay. I am so sorry that your stay did not live up to your expectations. We are in the middle of getting all the anti slip markings in the baths taken off and redone as these are stained and showing their age. I have also spoken to housekeeping regarding the areas you have highlighted and I mentioned on check out a full refund has been issues from our end. Kind regards Claire

8/10 – Bien

Sandra

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Very welcoming and friendly staff. Will be returning very soon.
Séjour de 2 nuits en février 2024
Claire a répondu le 7 févr. 2024
Hello Sandra, Thank you for taking the time to send us feedback on your recent stay. I am so happy you enjoyed your stay and will pass your comments onto the team. We cannot wait to welcome you back again soon. Kind regards Claire Deputy GM