Title: Latitude 13 Degrees - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=5963755&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Latitude 13 Degrees Suburban hotel with 2 outdoor pools and a full-service spa ## Photo gallery for Latitude 13 Degrees ![2 outdoor pools, pool umbrellas, sun loungers - Latitude 13 Degrees (Lilongwe)](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/89a71cbb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Staircase - Latitude 13 Degrees (Lilongwe)](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/8c86afb3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, body treatments, aromatherapy - Latitude 13 Degrees (Lilongwe)](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/3824b81e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gym - Latitude 13 Degrees (Lilongwe)](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/2bce2e37.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Latitude 13 Degrees (Lilongwe)](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/ef0c7a89.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Latitude 13 Degrees offers a peaceful escape in boutique surroundings. Guests relax at the poolside bar or book rejuvenating treatments at The Spa at Latitude 13\. The attentive staff receives consistent praise, while the restaurant provides a pleasant al fresco dining experience. ## Reviews 9.0 Wonderful ## Popular amenities - Bar - Pool - Spa - Gym - Breakfast available - Room service ## Room options ### Check availability for these dates Tonight [Dec. 14 - Dec. 15](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=5963755&PinnedHotelID=5963755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=5963755&PinnedHotelID=5963755&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 15 - Dec. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=5963755&PinnedHotelID=5963755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=5963755&PinnedHotelID=5963755&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=5963755&PinnedHotelID=5963755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=5963755&PinnedHotelID=5963755&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=5963755&PinnedHotelID=5963755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=5963755&PinnedHotelID=5963755&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 6 of 6 rooms ### View all photos for Legacy Room ![Egyptian cotton sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/dac029e8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Legacy Room 10.0 Exceptional 2 reviews ### Highlights Separate sitting area Individually furnished Individually decorated Air conditioning Free cribs/infant beds Refrigerator Minibar (some free items) LCD TV - 488 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Garden Room ![Garden Room](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/6fcccb41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Room 10.0 Exceptional 2 reviews ### Highlights Patio Separate sitting area Individually furnished Individually decorated Air conditioning Free cribs/infant beds Refrigerator Minibar (some free items) - 700 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Junior Suite ![Egyptian cotton sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/3e82b476.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.6 Excellent 10 reviews ### Highlights Furnished balcony or patio Separate sitting area Individually furnished Individually decorated Air conditioning Free cribs/infant beds Kitchenette Refrigerator - 462 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ### View all photos for Deluxe Suite ![Egyptian cotton sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/89faa911.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite 7.0 Good 2 reviews ### Highlights Furnished balcony or patio Separate sitting area Individually furnished Individually decorated Air conditioning Free cribs/infant beds Kitchenette Refrigerator - 839 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ### View all photos for Grand Suite ![Egyptian cotton sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/031245b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite 10.0 Exceptional 2 reviews ### Highlights Furnished balcony or patio Separate sitting area Individually furnished Individually decorated Air conditioning Free cribs/infant beds Kitchenette Refrigerator - 883 sq ft - 2 bedrooms - Sleeps 4 - 1 Queen Bed and 2 Twin Beds ### View all photos for Standard Double or Twin Room, 1 Double Bed, Garden View ![Standard Double or Twin Room, 1 Double Bed, Garden View](https://images.trvl-media.com/lodging/6000000/5970000/5963800/5963755/d1b3dd1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double or Twin Room, 1 Double Bed, Garden View 7.4 Good 3 reviews ### Highlights Separate sitting area Individually furnished Individually decorated Air conditioning Refrigerator Minibar (some free items) LCD TV Egyptian cotton linens - 279 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLilongwe-Hotels-Latitude-13-Degrees.h5963755.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLilongwe-Hotels-Latitude-13-Degrees.h5963755.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-13.92984%2C33.79554&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=t9Z5v4CP1qVhA086ajh6XR25Xm0=) 43/60 Mphonongo Road, Lilongwe #### What's nearby - Kamuzu Mausoleum \- 5 min drive \- 4.6 km - Parliament Building \- 6 min drive \- 4.6 km - Tobacco Auction Floors \- 6 min drive \- 4.6 km - Lilongwe Wildlife Centre \- 7 min drive \- 5.8 km - Bingu National Stadium \- 8 min drive \- 6.5 km #### Getting around - Lilongwe (LLW-Kamuzu Intl.) - 17 min drive #### Restaurants - ‪La Cantina - ‬20 min walk - ‪Orchid Cafe & Restaurant - ‬5 min drive - ‪Woodlands Lilongwe - ‬6 min drive - ‪Kichin Hub - ‬5 min drive - ‪Mediterraneo - ‬5 min drive ## About this property ### Latitude 13 Degrees Upscale boutique hotel in the suburbs Consider a stay at Latitude 13 Degrees and take advantage of a poolside bar, a terrace, and a garden. Treat yourself to a facial, a body treatment, or aromatherapy at The Spa at Latitude 13, the onsite spa. The on-site local and international cuisine restaurant, Latitude 13, offers breakfast, lunch, dinner, light fare, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services. You'll also enjoy perks such as: - 2 outdoor pools and a children's pool, along with sun loungers and pool umbrellas - Free self parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out - Express check-in, a front-desk safe, and a water dispenser Room features All guestrooms are individually furnished, and feature comforts such as premium bedding and air conditioning, in addition to perks like separate sitting areas and bathrobes. Other amenities include: - Egyptian cotton sheets and down comforters - Bathrooms with designer toiletries and showers - 32-inch LCD TVs with premium channels - Separate sitting areas, refrigerators, and freezers ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/4000000/3780000/3776200/3776150/31d6ca9c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Burley House - Guest House Lilongwe - Breakfast included - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 73 reviews CA $121 CA $163 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=3776150&PinnedHotelID=3776150&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/102000000/101390000/101381200/101381161/b1fb022a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Green Elephant Lilongwe - Pool - Breakfast included - Spa - Parking included 9.6 Exceptional 8 reviews CA $213 CA $251 total includes taxes & fees Dec 18 - 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Pool - Breakfast included - Kids pool - Parking included 8.0 Very good 129 reviews CA $185 CA $217 total includes taxes & fees Dec 19 - Dec 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=17361&PinnedHotelID=17361&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/9000000/8720000/8713200/8713159/1c37e5fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Woodlands Lilongwe Lilongwe - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 57 reviews CA $140 CA $165 total includes taxes & fees Jan 14 - Jan 15, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=8713159&PinnedHotelID=8713159&HadPinnedHotel=true®ionId=-1&adults=2) ![Cocktail bar](https://images.trvl-media.com/lodging/11000000/10970000/10967900/10967831/52d2a661.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### President Hotel Lilongwe - Pool - Breakfast included - Spa - Parking included 8.6 Excellent 145 reviews CA $222 CA $260 total includes taxes & fees Dec 15 - 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Pool - Breakfast included - Parking included - Free WiFi 6.6 27 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=18109209&PinnedHotelID=18109209&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 12 for adults and USD 12 for children - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - Latitude 13 ### Things to do - 2 outdoor pools - Children's pool - Full-service spa - Gym ### Family friendly - 2 outdoor pools - Children's pool - In-room refrigerator - Laundry facilities - Living room - Snack bar/deli ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - 3 meeting rooms - 861 square feet of conference space ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 3 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Spa open daily - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 2 buildings - 2 floors - Banquet hall - Built in 2012 - Designated smoking areas - Mediterranean architecture - Mosquito nets ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Egyptian cotton sheets ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 32-inch LCD TV with premium satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Free minibar (limited items) - Freezer - Limited room service - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Heating (climate-controlled) - Individual decor - Individual furnishings - Iron/ironing board on request - Living room - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 50.0 per night ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately USD 12 for adults and USD 12 for children - Airport shuttle fee: USD 50 per vehicle (one-way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: USD 50.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Guests under 15 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Latitude 13 Latitude 13 Hotel Latitude 13 Hotel Lilongwe Latitude 13 Lilongwe Latitude 13 Latitude 13 Degrees Hotel Latitude 13 Degrees Lilongwe Latitude 13 Degrees Hotel Lilongwe ## Frequently asked questions ### Does Latitude 13 Degrees have a pool? ### How much does it cost to stay at Latitude 13 Degrees? ### Is Latitude 13 Degrees pet-friendly? ### How much is parking? ### What time is check-in at Latitude 13 Degrees? ### What time is check-out at Latitude 13 Degrees? ### Does Latitude 13 Degrees provide a shuttle to the airport? ### Where is Latitude 13 Degrees located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Latitude 13 Degrees Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Location ### 8.8 Staff & service ### 8.4 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 73 8 - Good 28 6 - Okay 4 4 - Poor 5 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Sandra Sep 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Keep the pool clean, more people will go swimming We love staying here every time we come!! ![](https://a.travel-assets.com/ugc/hotel-reviews/02c6e387-b9b8-4856-9db2-380c9fc23112-1759230847369.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sandra Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Debra Apr 23, 2025 Liked: Amenities, property conditions & facilities The hotel was nicely decorated, the staff were very nice and accommodating. We enjoyed our stay. ##### Debra Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Scott May 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff here is friendly and attentive. It’s a beautiful property with a great pool, gym, and spa. Massage was fantastic. ##### Scott Stayed 2 nights in May 2025 ### 10/10 Excellent #### Jessica Jun 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great design, tons of space, largely well maintained. Not designed with safety in mind, however - one of these days someone will fall down the stairs in the rooms (barely any handrail)... ##### Jessica Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### richard Jan 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities V pleasant will managed hotel ##### richard Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Adam Jul 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very quiet and comfortable with excellent restaurant ##### Adam Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Mercy Sep 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place is clean and they serve very delicious food ##### Mercy Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Gretchen Jun 3, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Best hotel in Lilongwe. ##### Gretchen Stayed 2 nights in May 2023 ### 10/10 Excellent #### SANDRA Sep 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was Amazing!! Shout out to Teddy and Rhoda!! ##### SANDRA Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### catherine Jul 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great customer service and that they provided a driver to drive me around, and to and from the airport. ##### catherine Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Kevin Aug 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Kevin Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Josef Dec 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 13 Degrees Our stay was amazing ##### Josef Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Mary Oct 5, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We liked that it was very private, quiet and clean. The staff were very friendly and helpful. They made sure we had everything we needed. The food was incredible! We ate so well during our stay there. The spa was fantastic and the gym was well equipped. I would recommend this hotel to everyone. ##### Mary Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### Marc Feb 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nicely appointed property with pleasant staff, reliable power and Internet ##### Marc Stayed 6 nights in Feb 2023 ### 10/10 Excellent #### Kevin Aug 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect ##### Kevin Stayed 4 nights in Aug 2024 ### 8/10 Good #### Mark Apr 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Latitude 13 is a great destination for a stay in Lilongwe. It is a lovely part of Lilongwe and the rooms are comfortable. The restaurant has a great range of delights. I did find the serves rather large so you will not go hungry. I will definitely return if I am back in Lilongwe. ##### Mark Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Luc Jun 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent dining experience and the apartment is lovely. Worth it… ##### Luc Stayed 3 nights in May 2022 ### 10/10 Excellent #### Sandra Apr 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Top Hotel in Lilongwe The Hotel Latitude 13 is a top address in Lilongwe. It offers a lot of comfort and amenities. All the staff were highly motivated and totally friendly to look after the guests. The food served in the restaurant is of the best quality and tastes excellent. The hotel is guarded by security personnel at the gate. ##### Sandra Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Jessica Feb 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice employees Really nice employees. I appreciated their willingness to let me leave my huge suitcase at Latitude for two nights while I was away (I came back to Latitude for the rest of the week after that). ##### Jessica Stayed 2 nights in Feb 2024 ### 6/10 Okay #### benoit Dec 19, 2023 Liked: Cleanliness, amenities, property conditions & facilities The place is very beautiful and the pictures are representative. The minus are the prices in the restaurant (quite high - other restaurants in the area are as good if not better for half the price) and part of the staff who are often despondent, uninterested. Safe and quiet area. ##### benoit Stayed 7 nights in Dec 2023 ### 10/10 Excellent #### ALBERT Mar 5, 2023 Liked: Staff & service, amenities, property conditions & facilities Very convinient ##### ALBERT Stayed 1 night in Mar 2023 ### 8/10 Good #### catherine Jul 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities safety ##### catherine Stayed 1 night in Jul 2024 ### 6/10 Okay #### Chikondi Apr 6, 2023 Liked: Property conditions & facilities Disliked: Cleanliness The rooms were not properly cleaned ##### Chikondi Stayed 1 night in Apr 2023 ### 4/10 Poor #### Anton Aug 21, 2022 Disliked: Cleanliness, property conditions & facilities The hotel is supposed to have a "French ambiance" as it has lots of old, rusty metal furniture pieces, mismatched chairs, etc. It probably had its better days, but those days are long gone 😞 We had a 2-bdr apartment... Shower doesn’t drain, leaking downstairs, massive mold and dry rot issues, kitchen cabinets don't open (no knobs). The swimming pool area is open to non-guests. The bedding was good. An ok restaurant. This was the worst hotel among our 28 different hotels/lodges in southern Africa. ##### Anton Stayed 1 night in Aug 2022 ### 2/10 Terrible #### Kristen Sep 8, 2022 Disliked: Staff & service When I arrived with a confirmed reservation from Expedia, I was told there was no more room at the inn. That's it. Sorry, we don't have a room. I was told that somehow my reservation with Expedia did not "come through" despite having the confirmation in hand. My driver had left by that point, so after a long day of travel and no luggage, I was just left standing there with a reservation in hand and no place to stay. Finally my colleague had the good sense to ask them to make me a reservation elsewhere and transport me for free. They tried to make me a reservation at a "cheaper" nearby hotel that I knew nothing about. I declined and asked for the Sunbird, where I have stayed before and at least I know. They called their driver and did not tell him the ride was on the house. When he dropped me off, he asked me to pay, which I also declined, but did tip him. I am unhappy that they shrugged off a reservation and made NO effort to find me a room at their own hotel or elsewhere. You'd think they would have a protocol for when they screw up like this. The manager was less help than the original staff member. Very officious at letting me know that nope - no rooms, and yup - that is a legit reservation. 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