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The ApplePeach House – Avis

3 out of 5
The ApplePeach House
Rosario Street Corner, Marquez St, Old Albay District, Legazpi

Avis

6,4
Note de 10 – Excellent, d’après 4 avis sur 35." "
Note de 8 – Bien, d’après 13 avis sur 35." "
Note de 6 – Acceptable, d’après 7 avis sur 35." "
Note de 4 – Médiocre, d’après 7 avis sur 35." "
Note de 2 – Terrible, d’après 4 avis sur 35." "

6,8/10

Propreté

7,0/10

Service et personnel

6,0/10

Commodités

6,2/10

État et installations de l’hébergement

5,0/10

Écoresponsabilité

Avis

2/10 – Terrible

Bernard

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
fourmis dans les chambres, pas de possibilités de rangement, propreté laissant à désirer, restauration sommaire, bruit de ménage tôt le matin (6 heures). pour le reste, le personnel est sympa et serviable à l'image des philippins. je ne conseille pas cet hôtel pour les raisons évoquées et nous avons du demander le remboursement (avec beaucoup de difficultés) de la réservation dès 13 jours restants que nous avions faite par l'intermédiaire de hôtel.com qui demande le paiement intégral du séjour.
Séjour de 12 nuits en février 2018

6/10 – Acceptable

DOROFE

Points forts : Propreté, service et personnel
Séjour de 3 nuits en août 2023

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023

6/10 – Acceptable

Antonio

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
What I did like was many areas nearby where u could go SM mall , mayon volcano etc … what I didn’t like was staff minimal interaction with customers .. very little knowledge of activities nearby … and upper management disconnected with the customer
Séjour de 4 nuits en octobre 2022

2/10 – Terrible

Jelly

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The hotel was dirty . Very bad odor I cannot take the smell so I left and rebooked to another hotel . I will not recommended this hotel to anyone to stay No hot water run it for 10 min no hot water at all.
Séjour de 2 nuits en août 2022

10/10 – Excellent

alvin

Séjour de 3 nuits en juin 2022

8/10 – Bien

AMABEL

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nothing is unique with the property, the service is nice and the staff is good.
Séjour de 4 nuits en juin 2022
Peach a répondu le 21 juin 2022
Thank you for staying with us. We hope you'll have a wonderful travel experiences in the future and we hope you can visit Albay again. Warm regards

8/10 – Bien

Voyageur vérifié

Séjour de 1 nuit en octobre 2019

6/10 – Acceptable

Voyageur vérifié

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel
Very good location near Cathedral, plaza, restaurants, grocery, bakeries. Leaking pipes in bathroom. Small and thin towels. No facilities for hearing water for tea or coffee in the room. Only water dispenser in ground floor dining area has chiller and heater.
Séjour de 2 nuits en juillet 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Helpful staff and clean room
Very good area as close to where needed to be. Breakfast was ok and WiFi was not very strong. But staff helpful and room nice and large. Just what needed for the night
Séjour de 1 nuit en juin 2019
Carla a répondu le 2 juill. 2019
Thank you very much for staying with us. We now have 2 internet service provider to better improve the speed of WIFI. We hope to see you again on your next trip to Legazpi. Thank you!

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Like it since it is in the city itself, near everything.
Séjour de 3 nuits en juin 2019

4/10 – Médiocre

Voyageur vérifié

Voyage de couple, Voyage d’affaires
Points faibles : Service et personnel
No wake-up call - No Wifi- No hot water. Very nice warm greeting at check-in. Our prepaid reservation was all in order and efficiently handled. Public area covered in a variety of bright paintings in primary colours yet our room had no decoration at all. Depressing view of a wall from our room at the rear of the property Our bed slotted into a recess which was so tight that it did not allow for a bed-side table. No control of room lighting from your bed, only from the switch by the door. No wardrobe, only a couple of hangers. The hotel was clean but there was a blockage in our sink and it took a long time for water to drain away. Wi-Fi was not available anywhere on the property. This was not pointed out when we checked in. When I went down to reception to request the password I was told that the router was damaged and they were waiting for it to be fixed. Whilst I was at reception I requested a wake-up call for 05.00 and transfer to the airport at 06.00. By chance we awoke around 04.30 and commenced to prepare for departure. We showered in cold water as warm water was not available at that time of day. We were lucky that we did wake up when we did as we did not receive a wake-up call! I pointed this out at reception and was told that they had made several calls but did not receive an answer. I did point out that they could have knocked on our door to make sure that we were awake. If we had over-slept we could easily missed our flight.
Séjour de 1 nuit en mai 2019

8/10 – Bien

Kristine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2019

10/10 – Excellent

Lourdes

Recommendable
Very nice and helpful staff , great customer service, safe quiet clean place, Thank you , we all had a great time
Séjour de 3 nuits en septembre 2018

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté
Séjour de 2 nuits en juin 2018

8/10 – Bien

Mark

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Weekend gettaway
My Filipina wife stayed here with her three kids and found the hotel to be good. She was happy with it and would come stay again.
Séjour de 2 nuits en mai 2018

2/10 – Terrible

MAE , ALBERTA CANADA

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Never Again
We were given a different room from what I originally paid for. I booked for that certain room so my kids can comfortably rest after a very busy day, but we all ended all squeezed up in a queen bed, my husband ,me -breastfeeding mom-,a breastfeeding baby and a toddler. The bathroom door has a squeaky sound so we had to be extra careful in opening it so as not to wake the kids. They don't have complimentary slippers, comb, tissues and we have to ask for toothbrush. Will not recommend for family with small kids. We tried contacting the management but no response at all. Never again.
Séjour de 1 nuit en janvier 2018
Carla a répondu le 24 févr. 2018
Dear Ms.Mae, We are deeply saddened by your review of our hotel and we apologize for the inconveniences caused. We have investigated the matter and we have delivered the exact room you have paid for - Chicos Room with 1 Queen sized bed and dining table in the room. We have waived also any extra charges for setting up extra bed in the room. As an Inn, we do not have complimentary comb and the slippers that we have are made of good quality rubber slippers and not the disposable ones. Thus, we charge a very low price of Php 50.00 as the slippers can be used for outdoors. We thank you for your feedback and again, we apologize for any inconvenience caused. The ApplePeach House

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
They didn't have our reservation from expedia but were very helpful in trying to get us into a room as quick as possible. Staff were very helpful and friendly throughout our stay. My only negative is that the paperwork stated restaurant was open but when we went down for dinner it was closed.
Séjour de 2 nuits en décembre 2017
The ApplePeach House a répondu le 12 févr. 2018
Hi Ma'am Sir, Thank you for staying with us. We will address this directly to our Management. Thank you.

10/10 – Excellent

Marcelina, Sorsogon City Ph

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
its a cozy hotel, loved our stay,my kids love it.
good experiece, we enjoyed our sty, this place is close to restaurant and other places to eat.
Séjour de 1 nuit en novembre 2017
becca a répondu le 17 nov. 2017
Thank You So Much Mam Marcelina I hope to see you again mam. Warm regards, The ApplePeach House

4/10 – Médiocre

Marie

Points faibles : État et installations de l’hébergement, confort de la chambre
MK Florida USA
The Hotel was ok. Staff are okay. On our 1st day we were resting there was a lot of pounding above our room. So we called their attention. I called the front desk several times no answer. Then I found out that their phone was disconnected. Hot water was controlled by housekeeping every time they clean the room.So when you get back from walking around the city you get a cold shower. Breakfast there was not a lot of choices. TV remote control is not working as well as the A/C. No wash cloths, hand towels, Toiletries provided. Shuttle to airport is not provided if you have an early flight. You have to pay extra if you want to use the hotel shuttle because their driver lives 2 hours from the hotel.So we ended up renting a Tricycle and paid our ride to the airport. Wifi is very slow and it's always off.This hotel needs improvement. I will not recommend this hotel to my friends and families.
Séjour de 3 nuits en août 2017

2/10 – Terrible

Voyageur vérifié

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
The hotel is not perfectly safe for personal belongings. They don't have safe for cash, passport, etc. I have to carry all my money in a bag whenever I leave the hotel. Does not have fridge for meds to be at colder temp. I don't call what they serve a breakfast. It was one fried egg, small fish portion, a little bit of fried rice and instant coffee.The room needs a luggage rack. I slept with my bag & stuff on my bed.
Séjour de 4 nuits en octobre 2017

8/10 – Bien

ashley

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
My stay at Apple Peach House
Arrived at hotel got a upgrade free to a room with a balcony. Decore in reception haphazard. Room big bed good. Housekeeping needs improvement day excelent can not do enough 4 you. Restaurant limited on choice and is in reception area but food good value. If visiting Lagazpi only about 30 taxis in the city if possible use hotel transport charge the same as taxis transport to and from airport free if u contract them.
Séjour de 14 nuits en juillet 2017

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
Friendly & courteous staff but there is a catch!
Staff were friendly and courteous, however they need to improve their facilities. The bathroom stinks, there were insects at the door and the airconditioner wasn't that cold. Location is excellent. Management should not ignore the problem with their facilities and should hire a good maintenance team.
Séjour de 2 nuits en juin 2017

4/10 – Médiocre

Marwin

Points faibles : Propreté, service et personnel et confort de la chambre.
Disappointing stay
Shuttle service to and from airport is disappointing. They can't pick you up earlier than 8am and they don't have services on sundays. We have to wait past 2pm to get settled in our room since the room wasn't cleaned up by check in time. Since cleaning was rushed, restroom was smelly. We stayed at room 203.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Staffs weren't approacheable.
There was a leak on the AC. There were mosquitoes in the room. The room smelled bad. Too expensive for this kind of room.

8/10 – Bien

michael

Points forts : Propreté, service et personnel et confort de la chambre.
Cute boutique hotel with great customer service. Nothing at all going on in the local area and you have to travel to still not have much going on. Airport shuttle which was great and good free breakfast.

6/10 – Acceptable

christian, US

Points forts : Propreté, confort de la chambre
Decent but not great
It's not a bad place to stay and I appreciated the excellent cable and wifi. There is no elevator and its a four story hotel.

6/10 – Acceptable

Liza

Points forts : Service et personnel, confort de la chambre
Inconsistencies
Before booking, CP number can be contacted. After booking, published contact number here and other CP numbers in the internet cannot be reached. Upon getting a working landline number, the front desk said that their published number here isn't working anymore. A staff to fetch us was already waiting at the airport holding a placard with my name. Request for room upgrade at a lesser price was granted. Room service requests like water and change of working TV remote control was immediately responded to. Wifi on Room 207 was really bad. It is either there or not. You call up the front desk and they will restart wifi connection. Bathroom needs more conscious cleaning.

4/10 – Médiocre

Voyageur vérifié

Points forts : Confort de la chambre
Points faibles : État et installations de l’hébergement
No wifi
Early checkin was allowed, however room and hotel has no wifi; remote control was spoilt and have to request multiple times for replacement; free bottled water have to be requested

8/10 – Bien

SuSeok

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

elizabeth marta

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Barry, California

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great room and hotel.
Amazing place with great staff!! Good wifi and breakfast

8/10 – Bien

angel, Guadalajara, México

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Mejorar wi fi
El trato es humano,inmejorable, salvo que el wifi solo funciona en el loby

6/10 – Acceptable

Wilda, Calamba

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
For Peach house improvement
Though tolerable as hotel was able to fix issues after a while - It was quite unpleasant due to we are very tired but upon arrival parking has been showering of welding debris due to a work being rushed.. I wasn't expecting that I have to take the stares and there were instance without water supply.

8/10 – Bien

gabi, belfast

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
All ok enjoyed my stay