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The Queens Hotel – Avis

4 out of 5
The Queens Hotel
City Square, Leeds, England

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 845 avis sur 1235." "
Note de 8 – Bien, d’après 270 avis sur 1235." "
Note de 6 – Acceptable, d’après 64 avis sur 1235." "
Note de 4 – Médiocre, d’après 35 avis sur 1235." "
Note de 2 – Terrible, d’après 21 avis sur 1235." "

9,2/10

Propreté

9,4/10

Service et personnel

9,0/10

Commodités

9,2/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

caroline

Voyage en groupe
Points forts : Propreté, service et personnel et confort de la chambre.
Bon hôtel
Très bel hôtel,près de la gare et du centre ville mais très calme. Le personnel est très agréable.
Séjour de 4 nuits en août 2023
Director of Operations a répondu le 14 août 2023
Thank you for the great rating and lovely review Caroline! We can't wait to welcome you back to The Queens!

10/10 – Excellent

caroline

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023
Director of Operations a répondu le 29 mai 2023
Thank you for the amazing rating Caroline! Please come and see us again soon!

10/10 – Excellent

Sharon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel in the centre of Leeds, shops, bars and restaurants all close by. Staff were friendly and helpful, in particular Dean and his colleague on reception when we checked in as they recommended 2 amazing restaurants. Dean was fantastic and always warm and friendly whenever you saw him. Loved this hotel and would happily go back.
Séjour de 2 nuits en mai 2024
The Queens Leeds a répondu le 21 mai 2024
Hi SharonWhat a great review the team and in particular Dean will be thrilled.Lets do it all again soon!The Queens Leeds

6/10 – Acceptable

stuart

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely, friendly staff. Great building. Room small but fine. Works outside were an issue at approx 6.30am, building/construction. Also we thought we were advised breakfast was until 10am however it seemed to stop at 9.30. Breakfast quite poor and at an additional charge of £16.95 per person, we found it limited in choice for that price.
Séjour de 1 nuit en mai 2024
Dean Sygrove a répondu le 22 mai 2024
Hi StuartMany thanks for the feedback, like all city center hotels so much is beyond our control and if we are made aware we will always reach out the the guest.In terms of the breakfast experience we do explain the breakfast times and is is on the key wallets.I have passed your comments to our chef who I am sure will look into the issues raised.Kind RegardsDean

10/10 – Excellent

CLARE

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Séjour de 1 nuit en mai 2024
Dean Sygrove a répondu le 21 mai 2024
HI ClaireGreat score!Lets do it all again soon!Dean

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
An excellent hotel with great facilities and staff . Stay here a lot and never lets me down
Séjour de 1 nuit en mai 2024
Dean Sygrove a répondu le 21 mai 2024
HiGreat score its a 5/5.Kind RegardsDean

10/10 – Excellent

david

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent staff!
Séjour de 4 nuits en mai 2024
Dean Sygrove a répondu le 18 mai 2024
Hi DavidWhat a great score its a 5/5!Lets do it all again soon.Kind RegardsDean

10/10 – Excellent

Chris

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great Art Deco style. Very convenient for train station
Séjour de 1 nuit en avril 2024
Dean Sygrove a répondu le 18 mai 2024
Hi ChrisWhat a great score its a 5/5!Lets do it all again soon.Kind RegardsDean

8/10 – Bien

Ian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Dean Sygrove a répondu le 6 mai 2024
Great scoreNext time we will get that 5/5.Dean

10/10 – Excellent

Lauren, Leeds

Séjour de 1 nuit en avril 2024
Dean Sygrove a répondu le 21 mai 2024
HI LaurenWhat a 5 from 5 we are over the moon.Kind RegardsDean

10/10 – Excellent

Sophie

Séjour de 1 nuit en avril 2024
Dean Sygrove a répondu le 18 mai 2024
Hi SophieWhat a great score its a 5/5!Lets do it all again soon.Kind RegardsDean

8/10 – Bien

David, Shepperton

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very posh The silly bright lights in the lifts - heaven only knows which idiot decided they'd suit a smart hotel like this!!
Séjour de 1 nuit en avril 2024
Dean sygrove a répondu le 24 avr. 2024
WowIts a 10/10!Lets do it all again soon!Dean

10/10 – Excellent

THeresa, Goxhill

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed to go to Arena and easy to walk back..fab location to stay
Séjour de 1 nuit en avril 2024
Dean sygrove a répondu le 24 avr. 2024
Great review!Lets do it all again soon!Dean

10/10 – Excellent

Gillian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent break. Thoroughly enjoyed all aspects
Séjour de 4 nuits en avril 2024
Dean sygrove a répondu le 24 avr. 2024
WowIts a 5 from 5!Lets do it al again soon!Dean

10/10 – Excellent

Catherine, Ongar

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was my first return visit to the Queens after a poor experience last year, when I decided to stay elsewhere when in the city. Happy to report that previous standards of cleanliness appear to have been regained and the condition of the rooms now reflects the warm welcome always given by the great reception team. What a relief.
Séjour de 1 nuit en avril 2024
Dean sygrove a répondu le 24 avr. 2024
HI CathrineI am thrilled you could see a difference.Lets do it all again soon!Dean

10/10 – Excellent

Peter

Séjour de 1 nuit en avril 2024
Dean sygrove a répondu le 6 mai 2024
Hi PeterIts a 5/5 the team will be chuffed.Lets do it all again soon!Dean

10/10 – Excellent

Rob

Lovely hotel
Séjour de 1 nuit en avril 2024
Director of Operations a répondu le 15 avr. 2024
Thank you for the perfect rating Rob! We can't wait to welcome you back to The Queens again soon!

10/10 – Excellent

Hayley

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en avril 2024
Director of Operations a répondu le 15 avr. 2024
Wow! A perfect 10! Thank you Hayley! Please come and see us again soon!

8/10 – Bien

David

Points forts : Service et personnel, état et installations de l’hébergement
Close to rail station, but hard to find. A pre-assigned room is inconsiderate. Good bar. Classy hotel. Abandoned meal in dining room because of music. Room was not made up one day.
Séjour de 5 nuits en avril 2024
Director of Operations a répondu le 14 avr. 2024
Thank you for the good score and your feedback David. As you were with us for several days we pre-assigned a room to better prepare for you, however as you arrived before check-int time we changed it so that you did not have to wait. We look forward to welcoming you back again soon!

10/10 – Excellent

Rebecca

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Director of Operations a répondu le 14 avr. 2024
Thank you for the perfect score Rebecca! We can't wait to welcome you back again soon!

10/10 – Excellent

Martin, Nepean

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Classic heritage hotel from the 1930’s right beside the train station. Very nice sized rooms, updated bathrooms, quality bed and bedding. We would definitely stay again.
Séjour de 2 nuits en avril 2024
Director of Operations a répondu le 11 avr. 2024
Wow! A perfect rating! Thank you Martin! Please come and see us again soon!

10/10 – Excellent

Paddy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful building and great staff, all professional but friendly. The amazing Beth on reception was a star - nothing too much trouble
Séjour de 2 nuits en avril 2024
Director of Operations a répondu le 9 avr. 2024
Thank you for the amazing feedback Paddy, particularly your comments about Beth and the rest of the team. We all look forward to welcoming you back to The Queens!

10/10 – Excellent

sarah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful food, lovely staff and comfy beds!
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 1 avr. 2024
Thank you for the perfect rating and great feedback Sarah! Please come and see us again soon!

10/10 – Excellent

Lucy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed here for one night, couldn’t fault it
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 1 avr. 2024
Thank you for the perfect rating Lucy! We can't wait to welcome you back to The Queens!

4/10 – Médiocre

Sinetta, Derby

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
-
Séjour de 2 nuits en mars 2024
Director of Operations a répondu le 1 avr. 2024
Thank you for taking the time to rate your experience. We are sorry that you don't seem to have enjoyed your time with us. We hope that you highlighted any issues while you were with us so that we could resolve them.

8/10 – Bien

Jayne

Voyage d’affaires
Points forts : Commodités
The bathrooms I’m was very dusty in top of toilet. Not been cleaned in days. Same as near sink. Toilet roll holder placed in a very odd place if you are small. Clean bedding and nice meal but restaurant staff not that attentive.
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 29 mars 2024
Thank you for your review and feedback Jayne. It's disappointing to read that you found dust in the room and that you found the restaurant staff not to be attentive. WE will pass your comments on to eh respective departments for further follow up. We hope to welcome you back again soon.

10/10 – Excellent

Jon

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The man on the check in desk could not have been happier or more helpful! Great customer service, beautiful rooms, so convenient for bars/restaurants/shopping/Leeds Arena. Wouldn’t hesitate to recommend and hope to return!
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 27 mars 2024
Thank you for the great rating and feedback Jon! We can't wait to welcome you back to The Queens!

6/10 – Acceptable

David, London

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Very convenient location right next to the train station and as others have mentioned, the lobby, bar and restaurant area are very nicely presented. However, the layout of our "family" room was very odd - two huge beds right next to each other seems an odd configuration? Aside from the fact that the room wasn't big enough to accommodate two beds of this size, I don't particularly want my kids sleeping right on top of me! Another minor irritation was that housekeeping repeatedly left only two towels for us. But, more disappointing was the bar service. With small kids, we tend to book hotels on the basis of them having decent bars/restaurants as we obviously can't venture out once the kids are asleep. We stayed three nights and on two of those nights, quite a few options on the drinks menu (no draught beer and several wines) were not available. On one occasion when we ordered cocktails, the bar staff seemed unsure of how to make them (and the resulting drinks were not very good). So very much a case of style over substance. One other minor point: I don't think it would be asking too much to have some nuts (or something similar) available at the bar. It's a bit unreasonable to expect people to order from the dinner menu if they just want a little snack to go with their drinks. We did order some appetisers from the menu on our first night and they were nothing to write home about, so we weren't terribly keen on doing the same on subsequent nights.
Séjour de 3 nuits en mars 2024
Director of Operations a répondu le 27 mars 2024
Thank you for your review and feedback David. We are sorry to hear that you faced some issues with your stay. Pictures of all our rooms are displayed on our website so that guests can view them before booking. We have connecting rooms available in the hotel which you may prefer for the future. We will pass on your feedback about the bar and food to Grand Pacific We hope to welcome you back again.

10/10 – Excellent

Jonathan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff at The Queens Hotel were friendly and we received great service. The hotel is in the centre of Leeds close to shops, restaurants and museums all of which were within walking distance. Our king bed was very comfortable and although you are in the heart of a city, we did not notice lots of outside noise. Being near Leeds Station means you can get out to York, the Yorkshire Dales and further afield easily.
Séjour de 3 nuits en mars 2024
Director of Operations a répondu le 27 mars 2024
What a wonderful and comprehensive review Jonathan, thank you! We are thrilled to bits that you enjoyed your time with us and can't wait to welcome you back again soon!

10/10 – Excellent

Russell

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Superb breakfast and walked straight in via the train station so ideal after a couple of train stops to get direct to our room. Lovely sized room with all mod cons
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 27 mars 2024
Thank you for the great rating and feedback Russell! We can't wait to welcome you back to The Queens!

10/10 – Excellent

Darren

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 27 mars 2024
Thank you for the perfect rating Darren! Please come and see us again soon!

10/10 – Excellent

Andrea

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely Hotel next to train station. Very comfortable room and bed . Stylish bar & restaurant area. Super friendly staff. Will definitely stay again !
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 20 mars 2024
Thank you for the great rating and feedback Andrea! We can't wait to welcome you back to The Queens!

10/10 – Excellent

Lorna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Director of Operations a répondu le 20 mars 2024
Wow! A Perfect score Lorna! Thank you! We can't wait to welcome you back again soon!

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 21 mars 2024
Thank you for the perfect rating Brian! Please come and see us again soon!

2/10 – Terrible

Claire

Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 4 avr. 2024
We are sorry to see that you did not enjoy your stay with us. We hope that you raised any concerns while you were with us and that we were able to resolve them. We hope to welcome you back again soon.

10/10 – Excellent

Victoria, Gainsborough

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel, smells gorgeous when you enter through the front entrance and rooms high standard. Male receptionist was extremely welcoming.
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 12 mars 2024
Thank you for the perfect rating and feedback Victoria! Please come and see us again soon!

10/10 – Excellent

Robyn

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel, middle of city center. Not easy parking.
Séjour de 5 nuits en février 2024
Director of Operations a répondu le 12 mars 2024
Thank you for the perfect rating Robyn! We can't wait to welcome you back to The Queens again soon!

10/10 – Excellent

Jackie

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Definitely recommend, rooms clean and super helpful staff.
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 6 mars 2024
Thank you for the perfect rating and great feedback Jackie! Please come and see us again soon!

10/10 – Excellent

D

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 28 févr. 2024
Thank you for the perfect rating D! We can't wait to welcome you back to The Queens again soon!

10/10 – Excellent

John

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Excellent as always . Great , friendly staff , good rooms and restaurants and bar
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 28 févr. 2024
Thank you for the perfect rating and feedback John! We can't wait to welcome you back to The Queens again soon!

10/10 – Excellent

Helen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely art deco hotel grandeur. Excellent staff.
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 24 févr. 2024
Thank you for the perfect rating Helen! We can't wait to welcome you back to The Queens again soon!

10/10 – Excellent

Rune

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Veldig fin opplevelse 🙏🙏
Séjour de 3 nuits en février 2024
Director of Operations a répondu le 23 févr. 2024
Thank you for the perfect rating Rune! Please come and see us again soon!

6/10 – Acceptable

Mark

Points faibles : Propreté
Overpriced room just average nothing special
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 23 févr. 2024
Thank you for your feedback Mark. Our rates are competitive within the Leeds market. We hope to welcome you back again.

8/10 – Bien

John

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
birthday bash
Friendly staff dealt with incident within our party very well ( bravo dean ) clean rooms
Séjour de 2 nuits en février 2024
Director of Operations a répondu le 23 févr. 2024
Thank you for the good rating John! Please come and see us again soon!

8/10 – Bien

Neil

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 23 févr. 2024
Thank you for the good rating Neil! Please come and see us again soon!

10/10 – Excellent

Jayne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Hotel!
We had a lovely stay - The room and location were great - It's a shame that they have stopped doing the free minibar in the room as it was a lovely touch when we have stayed previously.
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 23 févr. 2024
Thank you for the perfect rating Jayne! Please come and see us again soon!

10/10 – Excellent

Mel, Barnsley

Voyage de couple
Beautiful
Séjour de 1 nuit en février 2024
Director of Operations a répondu le 23 févr. 2024
Thank you for the perfect rating Mel! Please come and see us again soon!

10/10 – Excellent

Kathleen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Liked the foyer and the friendly staff. I also liked how quiet it was in and around our room. I didn't like having only one mirror in the room which was in the bathroom.
Séjour de 3 nuits en février 2024
Dean sygrove a répondu le 16 févr. 2024
Wow KathleenA 5 from 5 is great!We do have things to work on and we will.Kind RegardsDean

10/10 – Excellent

Ebony

Séjour de 1 nuit en février 2024
Director of Operations a répondu le 23 févr. 2024
Thank you for the perfect rating Ebony! Please come and see us again soon!

8/10 – Bien

Kumar

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Queens stay Feb 2024
Ved ankomst fik jeg at vide i receptionen at var blevet opgraderet og min morgenmad var inkluderet men jeg blev præsenteret for en regning ved morgenbordet! Ved afrejse dekorerede jeg at jeg ikke havde taget noget fra minibaren, da sagde receptionisten at mit forbrug fra minibaren var complimentary. Det havde ingen sagt ved indcheckning! Da jeg havde glemt en pose på værelset, gik jeg op igen for St hente den. Nysgerrig, checkede jeg minibaren, som viste sig at være fuldstændig tom! Det er lidt grinagtig!
Séjour de 2 nuits en février 2024
Dean sygrove a répondu le 16 févr. 2024
Dear KumarGreat score but we can do better.Apologies for the mix up with mini bar and will discuss this with the team!Kind RegardsDean