Dear Bruno, We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. We are delighted that you enjoyed your stay and hope to welcome you back! Well Wishes,

Dear Pascal, Please accept our sincerest apologies for the communication shortfalls experienced during your stay. Please rest assured that our team has shared your feedback with our guest services and hotel operations leadership teams. Upon further review of our reservation web-page, we fully comprehend where the miscommunication arose – as the amenities described for our suites vaguely note “dining area.” At Vdara, our suites with kitchens all have the essential appliances that typically come in a full kitchen at home. As many of our guests do not actually utilize this additional amenity - dishware, cookware and dish-washing kits are made readily available to our guests upon request. With sincere apologies, we will ensure that our teams effectively communicate this information to our guests in the future. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. We hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future. Kind Regards,

Dear Lina, We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement. Please rest assured we have shared your insights with our Leadership Teams to ensure we always provide the most elevated quality of service. We truly hope this atypical occurrence will not hinder you from giving us another opportunity to welcome you back in the future. Kind Regards,

Dear Baconnais, We are delighted to learn that you enjoyed your stay and hope to welcome you back in the near future!