Thank you, Juan Pablo, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

Thank you, Yasheetta, for taking the time to share your kind words. We truly appreciate you sharing your experience at Rio Las Vegas.

Thank you, Leon, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Diane for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Justine, for taking the time to share your kind words. We truly appreciate you sharing your experience at Rio Las Vegas.

Thank you, Binh Q, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Claudemi, we would like to apologize for the unavailability of elevators during your stay. Overall taking almost a half hour to get to the ground floor or room is not ideal in any situation we would very much like to make this right, waiting that long is unacceptable. We have confirmed that we experienced issues with some elevators in the Masquerade and Ipanema tower during your stay and engineering has resolved these issues. WE will share your concerns with our team.

Thank toy, Donald, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. WE will share your concerns with our team.

Jiasheng, First, I would like to apologize for you being checked into a room that was not cleaned and inspected prior to your arrival. We sincerely apologize for the disappointing service you encountered. We missed an opportunity to ensure that you have the best Rio experience possible and for that we are truly sorry. I will ensure the correct departments are informed and this issue is resolved to the best of our abilities for your next stay. We hope you will give us another chance and return to our hotel in the future.

Thank you, Alexander, for the great survey! Come back for another wonderful time soon!

Thank you, Elizabeth, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Judy, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

Thank you, Mariaelena, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

Thank you, Eric, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

Thank you, Armando, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Valerie, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Rafaela, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Michael, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

Thank you, Blanca, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Masayuki, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Brianna, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

Thank you, Julio, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Alfred, We appreciate you making us aware of the areas in need of attention and sincerely hope to be given another opportunity to surpass your expectations the next time you come to town.

Thank you, Allison, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, AP, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Crystal, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Yolanda, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Newlong, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Kenneth, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Arem, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Mariah, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

Thank you, Francisco, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Pabla, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Ryan, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Amanda, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Tsung, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Heather, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio. We will share your concerns with our team.

Thank you, William, for the great survey! Come back for another wonderful time soon!

We are saddened to hear that your visit to Rio Las Vegas fell below your expectations and appreciate you taking the time to voice your concerns regarding your stay online. We understand that the issues you faced created a trip that fell far below expectations. Our staff relies on public feedback like yours, so we can identify any areas of our operation that may require a certain measure of improvement. Please accept our apologies for the uncharacteristic service issues you encountered, and we will strive to create a more satisfactory resort experience for you in the future. We wll share your concerns with our team.

Thank you for sharing your experience. We appreciate you making us aware of the areas in need of attention and sincerely hope to be given another opportunity to surpass your expectations the next time you come to town.

Thank you, Ao, for staying at Rio Las Vegas on your recent trip to Las Vegas.

Thank you, Shoushig, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

Thank you, Tim, for sharing. Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas. It is typical for an incidental hold to take 7-10 business days to be released. I apologize but what was failed to mention is that foreign banks can take up to 30 days for the credit availability to show in your account.

Thank you, James, for sharing your concerns about your experience. Unfortunately, when you book with a 3rd party they give you a price for room, tax and resort fees. you pay them the price of the room and tax. when you check in you pay the balance which is the resort fees. We apologize about any frustration or confusion it caused during your stay.