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Hilton Garden Inn Lansing West – Avis

3 out of 5
Hilton Garden Inn Lansing West
633 N Canal Rd, Lansing, MI

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 396 avis sur 548." "
Note de 8 – Bien, d’après 100 avis sur 548." "
Note de 6 – Acceptable, d’après 26 avis sur 548." "
Note de 4 – Médiocre, d’après 11 avis sur 548." "
Note de 2 – Terrible, d’après 15 avis sur 548." "

9,6/10

Propreté

9,4/10

Service et personnel

9,0/10

Commodités

9,4/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Daniel, Lansing

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything !!!
Séjour de 2 nuits en mai 2024
Amy, Front Office Supervisor a répondu le 6 mai 2024
So very glad you enjoyed your stay and thank you so much for your high score! We look forward to serving your traveling needs again soon!

4/10 – Médiocre

Kim

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
The shower didn’t drain and when the silver cover was moved by my son it showed a ton of nasty hair and grime. Also, the shampoo containers were nearly empty. I complained and they got us a new room to shower in and complementary breakfast however for $180 a night I expected top cleanliness and was disappointed.
Séjour de 1 nuit en mai 2024
Amy, Front Office Supervisor a répondu le 6 mai 2024
So very sorry your stay wasn't as expected.

8/10 – Bien

K. Anthony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Amy, Front Office Supervisor a répondu le 4 mai 2024
Thanks for your review!

10/10 – Excellent

Karey, Covington

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice facility and staff
Séjour de 3 nuits en avril 2024
Amy, Front Office Supervisor a répondu le 4 mai 2024
Thank you for your high score! We hope you stay with us again soon!

10/10 – Excellent

Manreet

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the safety after 11 pm you can only get in with that key that’s used for your room. Gave a lot of reassurance.
Séjour de 1 nuit en avril 2024
Amy, Front Office Supervisor a répondu le 4 mai 2024
Thank you for your high score! We love giving our guests the reassurance that they are safe and secure while staying with us and I'm so very glad you felt that way! We hope to serve your traveling needs again soon!

10/10 – Excellent

Kelly

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean! Loved the pillows!
Séjour de 1 nuit en avril 2024
Amy, Front Office Supervisor a répondu le 4 mai 2024
Thanks for your high score, Kelly! So very glad you enjoyed your stay! Come back again!

10/10 – Excellent

Tracy

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Enjoyed our stay here, was clean and modern. Loved the area also, so much to do.
Séjour de 1 nuit en avril 2024
Amy, Front Office Supervisor a répondu le 4 mai 2024
So very glad you enjoyed your stay and thank you so much for your high score! We hope you'll stay again if you find yourself in the area! :)

10/10 – Excellent

Carol

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Amy, Front Office Supervisor a répondu le 4 mai 2024
Thanks for your high score! So very glad you enjoyed your stay!

8/10 – Bien

Steve

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice a d convematr
Séjour de 3 nuits en mars 2024
Amy, Front Office Supervisor a répondu le 4 mai 2024
I hope you enjoyed your stay with us and will stay with us again when next you're in the area!

8/10 – Bien

Vaniesha

Séjour de 1 nuit en mars 2024
Amy, Front Office Supervisor a répondu le 4 mai 2024
Thanks for your review!

10/10 – Excellent

Kayla

Séjour de 2 nuits en mars 2024
Amy, Front Office Supervisor a répondu le 4 mai 2024
Thank you so much for your high score! So glad you enjoyed your stay! Hope to see you again if you find yourself in the area :)

6/10 – Acceptable

Julia

Voyage d’affaires
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Propreté
Location close to highway and amenities. Room still had food in the fridge upon arrival and wasn’t as clean as it should be.
Séjour de 1 nuit en février 2024
Amy, Front Office Supervisor a répondu le 2 mars 2024
I'm so very sorry your stay wasn't as exceptional as expected! I'll forward this to my housekeeping manager so we can avoid this issue in the future!

10/10 – Excellent

Chris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, staff very polite eat in the restaurant BLUME WAS EXCELLENT.
Séjour de 2 nuits en février 2024
Amy, Front Office Supervisor a répondu le 28 févr. 2024
Thank you so much for your high score and kind words! So very glad you enjoyed your stay with us! We look forward to serving your traveling needs again should you find yourself in the area!

8/10 – Bien

Stephanie

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to shopping. Restaurant in the hotel was good
Séjour de 1 nuit en février 2024
Amy, Front Office Supervisor a répondu le 26 févr. 2024
Good afternoon, Stephanie! So glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

10/10 – Excellent

Karen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was very nice.
Séjour de 1 nuit en février 2024
Amy, Front Office Supervisor a répondu le 20 févr. 2024
Thank you for your high score and kind words, Karen! So very glad you enjoyed your stay! We look forward to serving your traveling needs again soon!

10/10 – Excellent

Josh

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Amy, Front Office Supervisor a répondu le 13 févr. 2024
Thank you for your high score! So very glad you enjoyed your stay! We look forward to seeing you again when next you're in the area!

10/10 – Excellent

Mary

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The agent at check in was very friendly, and fast.
Séjour de 1 nuit en février 2024
Amy, Front Office Supervisor a répondu le 13 févr. 2024
Thank you so very much for your high score and kind words! So very glad you enjoyed your stay! We look forward to seeing you again when next you're in the area!

6/10 – Acceptable

Jennifer

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Did not get what I paid for
Property and room were in good clean condition. My complaint was regarding the pool. I booked this hotel specifically for the pool and hot tub. We had to visit family new years day and that night was my step-son’s last day of Christmas break so we planned to play in the pool all night and the next morning. HOWEVER, we got up the next morning and was informed the pool was closed for cleaning all morning. So we were not able to spend the morning doing what we paid and planned to do. I was so annoyed we checked out immediately. I understand the need to clean the pool and its area but this is something that should have been done after normal checkout hours when it’s less likely to affect paying guests. Not having got what I paid for in this stay, I will never stay at this location again.
Séjour de 1 nuit en janvier 2024
Amy, Front Office Supervisor a répondu le 18 janv. 2024
So very sorry you were disappointed with your stay, Jennifer. If I remember correctly, our pool had been contaminated and had to be shut down so it could be treated. I'm truly sorry it affected your stay. I hope you change your mind and give us another try in the future!

2/10 – Terrible

Ronnie

Points faibles : Service et personnel, état et installations de l’hébergement
No water for toilet, bathroom door hanging off track. No apology from front desk when called for new room
Séjour de 1 nuit en décembre 2023
Amy, Front Office Supervisor a répondu le 3 janv. 2024
Hello, Ronnie. I'm so sorry you weren't happy with your stay. I thought I apologized a few times for the issues you had with your room and got you into another better room as soon as I could. I hope you give us another try when next you're in Lansing!

10/10 – Excellent

Kyle

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Amy, Front Office Supervisor a répondu le 26 déc. 2023
Thank you for your high score! We're so very glad you enjoyed your stay with us and we look forward to serving your travel needs again when you're in the Lansing area!

8/10 – Bien

Roger

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Amy, Front Office Supervisor a répondu le 3 janv. 2024
Thank you for your high score, Mr. Wallace! We look forward to serving your traveling needs the next time you're in the area!

10/10 – Excellent

Regina, Martin

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Amy, Front Office Supervisor a répondu le 18 déc. 2023
Thank you for your high score, Regina! We're so very glad you enjoyed your stay and we look forward to serving your traveling needs again soon if you find yourself in the area!

10/10 – Excellent

Roy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023
Amy, Front Office Supervisor a répondu le 13 févr. 2024
Thank you for your high score! So very glad you enjoyed your stay, Roy! We look forward to seeing you again when next you're in the area!

6/10 – Acceptable

James

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Liked the friendliness and helpfulness of the staff. Did not like the lighting system in the room. Dislikes the way the bathroom door sliding closed and possibly catching my fingers and did not provide complete privacy.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Roy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a very nice hotel
Séjour de 1 nuit en novembre 2023
Amy, Front Office Supervisor a répondu le 28 nov. 2023
Thank you for your high score and kind words! We work hard to make sure your stay is enjoyable and memorable! We look forward to serving your traveling needs again soon!

8/10 – Bien

Peniel-Melech

Points forts : Service et personnel
N/a
Séjour de 1 nuit en novembre 2023

8/10 – Bien

Darin

Points forts : Propreté, confort de la chambre
Points faibles : État et installations de l’hébergement
Nice place few small issues.
Although for the most part the room and hotel were great, which is good because it is a pretty new property, however the bathroom door would close all the way and was very hard to open once closed. The other issue was after taking some of my bags down to my car I came back to find house keeping assumed I checked out, so I figured I'd go get something to eat and let them finish, unfortunately they took pretty much the rest of the time I had left so I was somewhat disappointed that I was essentially checked out at 10am.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Amy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Charge $9 for a 4 item continental bar… ridiculous. Other than that a great place
Séjour de 2 nuits en novembre 2023
Amy, Front Office Supervisor a répondu le 6 nov. 2023
Thank you for your high score! I'm so very sorry our breakfast left more to be desired for you. With food costs and shipping being the way they are, sometimes we aren't able to get everything on the menu. I hope you keep us in mind the next time you're traveling to Lansing!

10/10 – Excellent

Kristin

Séjour de 2 nuits en novembre 2023
Amy, Front Office Supervisor a répondu le 28 nov. 2023
Thank you for your high score! So glad you enjoyed your stay and we look forward to serving your traveling needs again soon!

8/10 – Bien

James

Points forts : Propreté, service et personnel et commodités.
Room 221 usb outlet does not work in all three outlets, room clean , employees friendly, no written instructions in room on services, not everyone wants to scan a code to find out information Not happy with Mis leading from website breakfast in the morning
Séjour de 1 nuit en novembre 2023
Amy, Front Office Supervisor a répondu le 6 nov. 2023
Hello, James! Our website states that all dining is available in our restaurant. I'm so very sorry I didn't clarify that would be an additional purchase when I checked you in. If you choose to try us again, I'll be sure to include two free breakfast vouchers for your stay! Safe travels to you!

10/10 – Excellent

Zachary

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 31 oct. 2023
Thank you for your high score! We're so very glad you enjoyed your stay and we look forward to serving your traveling needs again soon!

10/10 – Excellent

Anna

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 27 oct. 2023
Thank you so much for your high score! We're so very glad you enjoyed your stay with us and we look forward to serving your traveling needs again soon!

10/10 – Excellent

Lynne

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
the front desk help at check in was so warm and inviting, it made me forget how mad I was at my car rental navigation system. I rested very comfortably, however the T.V programming selection did not really have much to offer. Fortunately I was busy working and too tired to watch a lot of TV.
Séjour de 2 nuits en octobre 2023
Amy, Front Office Supervisor a répondu le 31 oct. 2023
Thank you for your high score and kind words! We're glad you felt at home here with us! So very sorry our channel selection wasn't what you were looking for. We hope you still consider us when thinking of your traveling needs!

10/10 – Excellent

Marla

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything was perfect - easy check in and out. Clean and prompt service. Would definitely stay there again!
Séjour de 3 nuits en octobre 2023
Amy, Front Office Supervisor a répondu le 23 oct. 2023
Thank you so much for your high score and wonderful review! We work hard to make sure everyone enjoys their stay as you have! We look forward to serving your traveling needs again soon!

10/10 – Excellent

Kyla

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and very nice! Staff was super friendly and welcoming!
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 23 oct. 2023
Thank you so much for your great review and kind words, Kyla! We strive to make each guests' experience rich and unique! We look forward to serving your traveling needs again soon!

8/10 – Bien

Josh

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was given a room that was not cleaned yet looked like someone was still using it but the staff made it right and found me another room, all was good. Would definitely recommend this place and if I’m ever back in the area I will be stay here
Séjour de 2 nuits en octobre 2023
Amy, Front Office Supervisor a répondu le 23 oct. 2023
Hi, Josh! So very glad we were able to make your stay right and you enjoyed your time here! We look forward to serving your traveling needs again soon!

10/10 – Excellent

Monica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 23 oct. 2023
Thank you so much for your high score! So very glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

10/10 – Excellent

Philip

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice room and bed. Great place to crash after watching our Spartans.
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 23 oct. 2023
So very glad you enjoyed your room and stay with us despite the outcome of the painful to watch football game, lol! We look forward to serving your traveling needs again soon!

10/10 – Excellent

Dawn

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed overnight with late arrival. We were checked in and relaxing in no time!
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 23 oct. 2023
So very glad your stay with us! We look forward to serving your traveling needs again soon!

10/10 – Excellent

Annie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff at this property were attentive & wonderful to stay with.
Séjour de 2 nuits en octobre 2023
Amy, Front Office Supervisor a répondu le 21 oct. 2023
Thank you so much for high score and kind words! I'll be sure to pass them along to the staff! Safe travels to you!

10/10 – Excellent

Roy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
very clean and great service
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 16 oct. 2023
Thank you so much for your high score and kind words! I'll be sure to pass those along! We look foward to serving your traveling needs again soon!

10/10 – Excellent

Shonda

Séjour de 3 nuits en octobre 2023
Amy, Front Office Supervisor a répondu le 2 nov. 2023
Thank you so much for your high score! We're so very glad you enjoyed your stay with us and we look forward to serving your traveling needs again soon!

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 27 oct. 2023
Thank you for your high score! We are so very glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

10/10 – Excellent

Latoya

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful experience
Amazing! The hotel was clean and the hospitality was great!! Overall I am very pleased!
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 9 oct. 2023
Thank you so much for your high score and kind words! I'm so very glad you enjoyed your stay! We look forward to serving your traveling needs again soon!

10/10 – Excellent

vern

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome time here 😎
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 9 oct. 2023
Thank you for your wonderful review! We are so very glad you enjoyed your stay and we hope to serve your travel needs again soon!

10/10 – Excellent

vern

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything
Séjour de 1 nuit en octobre 2023
Amy, Front Office Supervisor a répondu le 9 oct. 2023
So very glad you enjoyed your stay with us! We look forward to serving your traveling needs again soon!

8/10 – Bien

Blia

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Amy, Front Office Supervisor a répondu le 2 oct. 2023
Thank you for your review! We're so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 – Excellent

Steven

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice
Séjour de 2 nuits en août 2023
Amy, Front Office Supervisor a répondu le 4 oct. 2023
So glad you were able to enjoy your stay! We look forward to serving your traveling needs again soon!

10/10 – Excellent

allison

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was exceptionally amazing at this property!
Séjour de 2 nuits en septembre 2023
Amy, Front Office Supervisor a répondu le 30 sept. 2023
Thank you for comments about our amazing staff! I'll be sure to pass them along! We hope you consider us for your traveling needs again soon! Have a great day!

10/10 – Excellent

Gretchen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really enjoyed the stay - and Horrocks across the street is a great place for people to visit!
Séjour de 3 nuits en septembre 2023
Amy, Front Office Supervisor a répondu le 4 oct. 2023
Thanks for your great review! Horrock's is a wonderful place, thank you for recommending it! We look forward to taking care of your traveling needs again soon!