Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 633 avis sur 1000." "
10 – Excellent
633
Note de 8 – Bien, d’après 237 avis sur 1000." "
8 – Bien
237
Note de 6 – Acceptable, d’après 63 avis sur 1000." "
6 – Acceptable
63
Note de 4 – Médiocre, d’après 31 avis sur 1000." "
4 – Médiocre
31
Note de 2 – Terrible, d’après 36 avis sur 1000." "
2 – Terrible
36
9,2/10
Propreté
9,0/10
Service et personnel
8,6/10
Commodités
9,2/10
État et installations de l’hébergement
9,0/10
Écoresponsabilité
Avis
10/10 – Excellent
Ginette, Sainte Julie
Voyage de couple
18 févr. 2024
Points forts : Propreté, service et personnel
Le lit est très confortable et la chambre qui nous ont donné est une suite
Merci
Ginette
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 19 févr. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found the bed very comfortable and enjoyed the suite we provided. Your comfort is our top priority, and we're thrilled that you had a pleasant stay with us. We appreciate your feedback and hope to welcome you back for another enjoyable experience soon.Sincerely,Hotel Manager
10/10 – Excellent
Vincent
18 mars 2022
Vincent
Séjour de 1 nuit en mars 2022
Hotel Manager a répondu le 23 mars 2022
Dear Vincent,
It is a great delight to see 10/10-star feedback.
Hope that you had a marvelous & awesome stay experience.
Our team is very much overwhelmed to see the rating.
It is a privilege to host guests like you.
Await your next earliest visit.
Sincerely,
Hotel Manager
8/10 – Bien
Muriel
Voyage en famille
29 déc. 2019
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nuit étape en famille
Chech-in et Check-out rapides, personnel sympathique.
Chambre spacieuse et lits confortables.
Le seul bémol : la chambre était très froide à notre arrivée, nous avons demandé des couvertures car le chauffage peinait à monter et l'hôtel n’avait plus de couverture pour nous. Nous avons dû nous coucher avec des sweat-shirts.
Le petit-déjeuner était simple mais bon.
Muriel
Séjour de 1 nuit en décembre 2019
Hotel Manager. a répondu le 30 déc. 2019
Dear Muriel,
Thank you for sharing your experience with us. I am glad that you had a quick check-in and check-out experience with us and liked our spacious room and comfortable beds, along with our good breakfast. I apologize that the very cold room caused an unusual demand for blankets and the heater fails to resolve this. I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Sincerely,
Hotel Manager.
10/10 – Excellent
Voyageur vérifié
22 oct. 2019
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
GM a répondu le 22 oct. 2019
Thank you for your review. We appreciate your time and hope to see you again soon.
8/10 – Bien
Richard
22 févr. 2019
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Propre parfait pour couper la route
Hôtel propre demandez à ne pas avoir une chambre à côté de l’ascenceur Il sonne à chaque ouverture de porte c’etait Vraiment penible
Richard
Séjour de 1 nuit en février 2019
General Manager a répondu le 22 févr. 2019
Thank you for your feedback.
10/10 – Excellent
matthieu
12 févr. 2019
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
matthieu
Séjour de 1 nuit en février 2019
General Manager a répondu le 13 févr. 2019
Thank you
10/10 – Excellent
Nicolas
7 sept. 2018
Parfait. Personnel compètent et efficace. Bon petit déjeuner.
Nicolas
Séjour de 1 nuit en septembre 2018
General Manager a répondu le 7 sept. 2018
Thank you for your response. We are glad you enjoyed the parfait.
10/10 – Excellent
Leo
Voyage de couple
25 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
place was clean and nice
Leo
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 25 avr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our place clean and nice during your stay. Providing a comfortable and clean environment for our guests is important to us, and we're glad we met your expectations. If there's anything else we can do to enhance your experience next time, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay.sincerarly,Hotel manger
10/10 – Excellent
Jacqueline
22 avr. 2024
Jacqueline
Séjour de 1 nuit en avril 2024
General Manager a répondu le 12 mai 2024
Dear Jacqueline,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasureSincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
ERNEST
20 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
ERNEST
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 14 mai 2024
Dear Ernest,Thank you so much for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another exceptional stay in the future!Sincerely,Hotel Manager
10/10 – Excellent
Marian
Voyage avec des animaux de compagnie
16 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean property. Nice room. Great breakfast choices. I enjoyed my stay.
Marian
Séjour de 1 nuit en avril 2024
General Manager a répondu le 17 avr. 2024
Dear Marian,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our property very clean, enjoyed your room, and appreciated the great breakfast choices. Providing a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Karla
Voyage en famille
14 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All good
Karla
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 15 avr. 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that everything met your expectations during your stay. Your satisfaction is important to us, and we're pleased that you had a positive experience. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager
6/10 – Acceptable
Myra
13 avr. 2024
Points forts : Propreté
Myra
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 15 avr. 2024
Dear Myra,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We appreciate your honest review and will use it to make necessary improvements to enhance the experience for all our guests. If there's anything specific you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Manager
10/10 – Excellent
Jacqueline
8 avr. 2024
Jacqueline
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 29 avr. 2024
Dear Jacqueline,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Karla IrahetaGeneral Manager
8/10 – Bien
Sara
8 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Sara
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 10 avr. 2024
Dear Sara,Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience during your stay. If there's anything specific we can do to improve and make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon.Sincerely,Hotel Manager
10/10 – Excellent
Sean
8 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent choice for the price. Clean, high water pressure, very good breakfast and very happy and helpful staff. Seems to be a trend with BW plus from what ive seen
Sean
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 8 avr. 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience during your stay with us. Providing clean accommodations, excellent amenities, and helpful staff are our top priorities, and we're delighted that we could meet your expectations. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager
6/10 – Acceptable
Georgina
7 avr. 2024
Points faibles : État et installations de l’hébergement
We stayed for one night, despite having to sign something to say we wouldn’t smoke in the room obviously someone had before as the room smelt awful. Also smelt as though smoke was coming through the air con system. Asked for a bottle opener at reception and apparently there wasn’t one at the property!
Georgina
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 15 avr. 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the unpleasant smell in your room and the lack of a bottle opener. Please know that this does not reflect our usual standards, and we will address these issues promptly to ensure a better experience for our guests in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager
10/10 – Excellent
Krishnan
6 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean place. Big rooms. Good breakfast. Easy walk/drive to shopping.
Krishnan
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 11 avr. 2024
Dear Guest,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay with us, particularly our clean accommodations, spacious rooms, delicious breakfast, and convenient location near shopping areas. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable visit in the future.Sincerely,Hotel Manager
8/10 – Bien
Pedro
31 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay.
Pedro
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 1 avr. 2024
Dear Guest,We're glad to hear that you had a great stay with us! If you ever find yourself in the area again, we'd love to welcome you back for another wonderful experience.Sincerely,Hotel Manager
10/10 – Excellent
Blanca
Voyage de couple
26 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was nice and clean the receptionist was very nice and friendly
Blanca
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 30 mars 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our hotel to be nice and clean. It's also wonderful to know that our receptionist provided friendly and welcoming service. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We hope to welcome you back again soon for another enjoyable stay.Sincerely,Hotel Manager
10/10 – Excellent
violeta
Voyage en groupe
25 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff very friendly breakfast was very good
violeta
Séjour de 3 nuits en mars 2024
Hotel Manager a répondu le 26 mars 2024
Dear Guest,Thank you for your kind words about our friendly staff and delicious breakfast! We're thrilled to hear that you had a positive experience during your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager
10/10 – Excellent
Cindy
Voyage en famille
25 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My stay was very comfortable. My family enjoyed their stay.
Cindy
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 26 mars 2024
Dear Guest,We're delighted to hear that you and your family had a comfortable and enjoyable stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.Thank you for choosing our hotel, and we look forward to welcoming you all back for another wonderful stay in the future.Sincerely,Hotel Manager
10/10 – Excellent
Steven
Voyage en famille
11 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place to stay. We'll stay there on our next trip.
Steven
Séjour de 1 nuit en mars 2024
General Manager a répondu le 12 mars 2024
Dear Steven,Thank you for the perfect rating and positive feedback! We're thrilled to hear that you enjoyed your stay with us and that you plan to return for your next trip. Providing a nice place for our guests to stay is our goal, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!Sincerely, Karla IrahetaGeneral Manager
4/10 – Médiocre
Dale, Rupert
Voyage en famille
11 mars 2024
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Hotel is on my vip list, says you get free bottle of wine, last 2 stays, I never received bottle of wine, do not offer if you are not going to give to vip. Hot to was not functioning at all. Should refund people if a perk like hot tub is not working.stayed a whole week and no hot tub. Will not stay here again even though I do like hotel
Dale
Séjour de 6 nuits en février 2024
General Manager a répondu le 12 mars 2024
Dear Dale,We appreciate your loyalty and regret any disappointment caused by not receiving the promised perks during your recent stays. Our sincerest apologies for the inconvenience with the hot tub, and we understand the frustration this may have caused. We take your feedback seriously and will work diligently to address these issues, including ensuring that advertised perks are consistently provided to our VIP guests. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back in the future, providing a more enjoyable and fulfilling experience. Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Rose
25 févr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rose
Séjour de 1 nuit en février 2024
General Manager a répondu le 27 févr. 2024
Dear Rose,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
NICOLAS
22 févr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Limpia
NICOLAS
Séjour de 3 nuits en février 2024
General Manager a répondu le 23 févr. 2024
Dear NICOLAS,Thank you for your positive rating! We're glad to hear that you found our hotel clean during your stay. Maintaining a clean environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Kirk, Oxnard
21 févr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything about the hotel and the staff was wonderful.
Kirk
Séjour de 2 nuits en février 2024
Hotel manager a répondu le 21 févr. 2024
Dear guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience at our hotel. We strive to provide the best service possible, and we're glad that our staff met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Sincerely, Karla IrahetaGeneral Manager
4/10 – Médiocre
Derek
Voyage en famille
4 févr. 2024
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The breakfast was good and the hotel would be nice if it was just cleaned. The couch and furniture in the reception area was stained and dirty. So was the couch in our room. They need to steam clean them. The matteress was very stiff and hard. it felt like no box spring but just plywood. Overall, I probably will not come back to the Best Western
Derek
Séjour de 1 nuit en février 2024
General Manager a répondu le 4 févr. 2024
Dear Derek,We apologize for the cleanliness issues you encountered during your stay, especially regarding the stained and dirty furniture in the reception area and your room. Providing a clean and comfortable environment for our guests is important to us, and we regret that we fell short of your expectations in this regard. Your feedback regarding the mattress comfort is also noted, and we will address this with our management team to ensure improvements are made. We understand your decision not to return, and we appreciate you bringing these matters to our attention. Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Jene
Voyage de couple, Voyage d’affaires
2 févr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cleanest Best Western I've been to! Everything was clean, room, hallways, entry, etc which was nice.
Close to freeway for easy access but far enough to not hear the freeway noise. Stayed one night, only thing is the bed wasn't too comfortable but fine for a nights stay.
Jene
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 3 févr. 2024
Dear Jene,Thank you for your perfect rating and detailed feedback! We're thrilled to hear that you found our hotel to be the cleanest Best Western you've been to and that everything, from the room to the hallways and entry, met your expectations. We're also glad to know that our location provided easy access to the freeway without the noise. Your comments about the bed are duly noted, and we'll certainly look into ways to enhance the comfort for our guests. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Michelle
31 janv. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean
Michelle
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 31 janv. 2024
Dear Michelle,Thank you for your perfect rating! We're delighted to hear that you found our hotel clean. Maintaining a clean environment is a top priority for us, and we're glad that it contributed to a positive experience during your stay. We look forward to welcoming you back for another great stay in the future!Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Tanasha
28 janv. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tanasha
Séjour de 1 nuit en janvier 2024
Hotel manager a répondu le 29 janv. 2024
Dear Guest,Thank you for your fantastic 10 out of 10 rating! We're thrilled to know you had an excellent experience during your stay. Your positive feedback means a lot to us, and we look forward to hosting you again in the future.Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Hector
Voyage de couple
22 janv. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was very nice and comfortable it had a couch a sink it wasn’t to far from the ice machine by far a very home like feeling tons of space
Hector
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 23 janv. 2024
Dear Hector,Thank you for the fantastic 5 out of 5 rating! We're delighted to hear that you found the room very nice and comfortable, with added amenities like a couch and sink. It's wonderful that you experienced a home-like feeling and appreciated the spaciousness. Your positive feedback is truly valued, and we look forward to providing you with more comfortable and enjoyable stays in the future. If there's anything specific you loved about your stay or any suggestions you have, please feel free to share. Thank you for choosing us!Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Alejandro
Voyage d’affaires
22 janv. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent
Alejandro
Séjour de 1 nuit en janvier 2024
Hotel manager a répondu le 22 janv. 2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
6/10 – Acceptable
Facundo
Voyage d’affaires
19 janv. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked my room and the gym. The breakfast wasn't very good.
Facundo
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 19 janv. 2024
Dear Facundo,Thank you for your feedback and the 3 out of 5 rating. We're pleased you enjoyed your room and the gym. We apologize for any shortcomings in the breakfast; your comments will help us refine our offerings. We value your input and hope to have the opportunity to enhance your experience on your next visit.Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Janice
12 janv. 2024
Janice
Séjour de 3 nuits en janvier 2024
General Manager a répondu le 14 janv. 2024
Dear Janice,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Loretta
Voyage de couple
6 janv. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place was clean, quiet, convenient and friendly
Loretta
Séjour de 2 nuits en janvier 2024
General Manager a répondu le 9 janv. 2024
Dear Loretta,Thank you for the perfect rating and positive feedback! We're delighted to hear that you found the place clean, quiet, convenient, and friendly. If there's anything specific you appreciated or if there's anything we can do to make your future even better, please let us know. We appreciate your review and look forward to serving you again!Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Blancs
4 janv. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything !! Most definitely would stay again .. safe and near prison
Blancs
Séjour de 3 nuits en décembre 2023
General Manager a répondu le 9 janv. 2024
Dear Blancs,Thank you for the perfect rating and positive feedback! We're thrilled to hear that you enjoyed everything about your stay and felt safe. We appreciate your endorsement and look forward to welcoming you back on your next visit. If there's anything specific you like or if there's anything we can do to make your future even better, please let us know. We value your feedback!Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Katya
Voyage en famille
2 janv. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Will Return - Enjoyed Stay
Bathroom had hair on the floor, under the sink. The rest of the stay was very pleasant! The breakfast was amazing and delicious! Will stay there again!
Katya
Séjour de 3 nuits en décembre 2023
Hotel manager a répondu le 3 janv. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the oversight with cleanliness in the bathroom, and we appreciate your understanding. We're delighted to hear that the rest of your stay was very pleasant, and you enjoyed the amazing and delicious breakfast. We look forward to welcoming you back for another enjoyable stay, and we'll strive to make it even better.Sincerely, Karla IrahetaGeneral Manager
8/10 – Bien
Ravi
Voyage en famille
2 janv. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very good hotel at safe location, having good breakfast and comfort bed and pillows.
Ravi
Séjour de 1 nuit en décembre 2023
Hotel manager a répondu le 3 janv. 2024
Dear Guest,Thank you for your positive review! We're pleased to hear that you found our hotel to be very good, located in a safe area, with a satisfying breakfast, and comfortable beds and pillows. Your comfort and satisfaction are our priorities, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Sally
Voyage en famille
28 déc. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Fantastic stay as usual!! We love it here! 😃
Sally
Séjour de 3 nuits en décembre 2023
General Manager a répondu le 28 déc. 2023
Dear Sally,Thank you for your positive feedback! We are delighted to hear that you had a fantastic stay and that you love staying with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience in the future.Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Lisa
27 déc. 2023
Lisa
Séjour de 4 nuits en décembre 2023
General Manager a répondu le 17 janv. 2024
Dear Lisa,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Karla IrahetaGeneral Manager
6/10 – Acceptable
Henry
27 déc. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Confort de la chambre
It is a nice place. Clean and in good shape. However, beds are uncomfortable (old style, ultra firm) and they use some kind of disinfectant that smells terrible.
Henry
Séjour de 2 nuits en décembre 2023
Hotel manager a répondu le 27 déc. 2023
Dear Guest,Thank you for your feedback, and we're pleased to hear that you find our place clean and well-maintained. We apologize for any discomfort caused by the firmness of the beds and the odor of the disinfectant. Your comments are important to us, and we'll take them into consideration as we strive to improve our guests' experience.Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
lisa
Voyage de couple
26 déc. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice size and clean rooms. Breakfast was good and had plenty of choices. Would definitely stay there again
lisa
Séjour de 3 nuits en décembre 2023
General Manager a répondu le 31 janv. 2024
Dear Lisa,Thank you for your perfect rating and for your kind words about our hotel! We're thrilled to hear that you found our rooms nice-sized and clean, and that you enjoyed our breakfast offerings with plenty of choices. We appreciate your feedback and are delighted that you would choose to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay!Sincerely, Karla IrahetaGeneral Manager
4/10 – Médiocre
Kareen
24 déc. 2023
Points faibles : Service et personnel, confort de la chambre
Kareen
Séjour de 1 nuit en décembre 2023
General Manager a répondu le 26 déc. 2023
Dear Kareen,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Karla IrahetaGeneral Manager
4/10 – Médiocre
Arthur
Voyage en famille
22 déc. 2023
Points forts : Propreté
Points faibles : Service et personnel
a new first! went to the room , opened the door and it was already occupied
Arthur
Séjour de 1 nuit en décembre 2023
General Manager a répondu le 23 déc. 2023
Dear Arthur,We sincerely apologize for the unsettling experience you had upon entering your room. We deeply regret any inconvenience caused. We will investigate this incident to ensure it doesn't happen again in the future. Your comfort and safety are our top priorities, and we appreciate your understanding. We hope to have the opportunity to make amends and provide you with a more positive experience in the future.Sincerely, Karla IrahetaGeneral Manager
2/10 – Terrible
Kareen
20 déc. 2023
Points faibles : Service et personnel
They did not have maintenance for the heater and no housekeeper to bring extra blankets
Kareen
Séjour de 1 nuit en décembre 2023
Karla Iraheta a répondu le 21 déc. 2023
Dear Kareen,We apologize for the inconvenience you experienced with the heater and the lack of available housekeeping during your stay. Your comfort is important to us, and we regret that we fell short in addressing these concerns promptly. We appreciate your feedback, and we will take steps to ensure that maintenance and housekeeping services are readily available for our guests. If your travels bring you back to the area, we hope to have the opportunity to provide you with a much-improved experience.Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Eddie
13 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Eddie
Séjour de 1 nuit en octobre 2023
General Manager a répondu le 14 déc. 2023
Dear Eddie,It is greatly appreciated that you gave it a 10-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Monina
13 déc. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love this property, it’s quite, very clean and well maintained, easy access from 14 freeway and there’s a fast food across the way In and out and Wendy’s.
Monina
Séjour de 1 nuit en novembre 2023
Hotel manager a répondu le 13 déc. 2023
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you love our property and appreciate its quiet, clean, and well-maintained environment. It's great to know that our location is convenient for you, with easy access from the 14 freeway and nearby fast-food options. We value your patronage and look forward to providing you with excellent service during your future visits. If there's anything specific you enjoy or if you have any suggestions, feel free to share.Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
Gregory, Box Elder
Voyage de couple
27 nov. 2023
Points forts : Propreté, service et personnel et commodités.
Our room came with a bottle of wine. This was the first for me at a BW. There were 4 choices to chose from. We enjoyed the Sangaria.
Gregory
Séjour de 1 nuit en novembre 2023
Hotel manager a répondu le 28 nov. 2023
Dear Guest,We're thrilled to hear that you enjoyed the special touch of a complimentary bottle of wine in your room! It's great to know that our selection, especially the Sangria, added to your overall experience. If there's anything else you'd like to share or if you have additional feedback, please feel free to let us know. We hope to have the pleasure of hosting you again in the future.Sincerely, Karla IrahetaGeneral Manager
10/10 – Excellent
GAIL
Voyage en famille
27 nov. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is great
GAIL
Séjour de 1 nuit en novembre 2023
Hotel manager a répondu le 28 nov. 2023
Dear Guest,Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience with our team. Providing excellent service is our priority, and we appreciate your recognition. If there's anything specific you'd like to mention or if you have further feedback, feel free to share. We look forward to welcoming you back in the future.Sincerely, Karla IrahetaGeneral Manager