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Surfside On The Lake – Avis

2.5 out of 5
Surfside On The Lake
400 Canada Street, Lake George, NY

Avis

7,8

Bien

Note de 10 – Excellent, d’après 186 avis sur 488." "
Note de 8 – Bien, d’après 150 avis sur 488." "
Note de 6 – Acceptable, d’après 70 avis sur 488." "
Note de 4 – Médiocre, d’après 48 avis sur 488." "
Note de 2 – Terrible, d’après 34 avis sur 488." "

7,8/10

Propreté

7,8/10

Service et personnel

7,2/10

Commodités

7,6/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Manon

Séjour de 2 nuits en août 2023
ss a répondu le 1 sept. 2023
Thank you for your review

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bien situé. On peut faire plusieurs trucs à pied.
Séjour de 2 nuits en octobre 2022
ss a répondu le 25 oct. 2022
Thank you for your review

10/10 – Excellent

Annie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tout etait parfait
Tres propres. Pres du centre ville. Tres agreable
Séjour de 2 nuits en septembre 2022
ss a répondu le 6 oct. 2022
Thank you for your review

10/10 – Excellent

Francis

Séjour de 1 nuit en mai 2022
ss a répondu le 25 mai 2022
Thank you for your review

8/10 – Bien

MARIA

Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Propreté
Séjour de 1 nuit en octobre 2019
ss a répondu le 15 oct. 2019
Thank you for your feedback. Glad you enjoyed your stay.

8/10 – Bien

Voyageur vérifié

Points forts : Confort de la chambre
Le café devrait être gratuit le matin dans le lobby pour les clients. Propreté acceptable.
Séjour de 2 nuits en août 2019
ss a répondu le 17 août 2019
We appreciate your review but we supply free coffee in every guest room

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Le restaurant n'etait pas ouvert contrairement aux infos fournies. Petite déception considérant notre choix d'hôtel en fonction de la possibilité de déjeuner sur place.
Séjour de 1 nuit en mai 2019
Donna a répondu le 24 mai 2019
Our restaurant does not open until Memorial Day weekend. This is posted on our website as well as in our brochures.

6/10 – Acceptable

martin

Points forts : Service et personnel
Séjour de 2 nuits en juillet 2018

10/10 – Excellent

Melissa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful stay!
Séjour de 3 nuits en mai 2024
ss a répondu le 24 mai 2024
Thank you for your review!

10/10 – Excellent

Ana

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Paid for something we didnt get
It was ok they didnt serve breakfast at all as said when i booked
Séjour de 2 nuits en février 2024
ss a répondu le 26 févr. 2024
Thank you for your review. Expedia is a third party site and given all our hotel information. Our restaurants are never opened in the winter so we apologize. We will contact them directly and have them fix their error. Our direct website has all correct information.

10/10 – Excellent

Kathleen

Séjour de 1 nuit en février 2024
ss a répondu le 19 févr. 2024
Thank you for your review

10/10 – Excellent

Christopher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
ss a répondu le 13 févr. 2024
Thank you for your review

10/10 – Excellent

Yossie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All
Séjour de 1 nuit en février 2024
ss a répondu le 5 févr. 2024
thank you for your review

8/10 – Bien

Michelle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place
Séjour de 1 nuit en février 2024
ss a répondu le 5 févr. 2024
Thank you for your review

10/10 – Excellent

Elzbieta

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
ss a répondu le 14 nov. 2023
thank you for your review

10/10 – Excellent

LEONARD

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quick trip
It was a very good trip and hotel stay. I didn’t understand the resort fee since nothing other than the room was offered. Overall I was quite satisfied.
Séjour de 1 nuit en octobre 2023
ss a répondu le 30 oct. 2023
Thank you for your review. Our room rates are lowered in the off season. There are bbq on our beach, childs playground, wifi, room amenities.

8/10 – Bien

Luzcelenia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Resort fees unnecessary during off season
It was a nice stay off season. However, i wish the site would say what's open and not charge resort fees when there is nothing to do. Not even the rooftop bar was open.
Séjour de 1 nuit en octobre 2023
ss a répondu le 30 oct. 2023
Our Rooftop Cabana bar closed after Labor Day which it states on our website. We offer bbq grills, a childs playground, lakefront beach and your room amenities. We lower the rates tremendously in the off season

4/10 – Médiocre

marie

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a leak coming out of AC in which we didnt use. Starting happening at 11pm, called front desk and was told we can switch rooms cause there was no maintenance available. This is unacceptable especially when you have young kids. No one should have to move rooms that late at night. Need a maintenance person there or on call daily. Will definitely never be back there.
Séjour de 2 nuits en octobre 2023
ss a répondu le 30 oct. 2023
Sooo, we offered you another room? What a terrible hotel. Maintenance is on until 11pm. You had 4 adults in your room. No children were listed unless you had more guests than what was on your reservation

8/10 – Bien

Jorgo

Séjour de 1 nuit en octobre 2023
ss a répondu le 29 nov. 2023
Thank you for your review

8/10 – Bien

doug

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice property. Lake George is great they know how tourism works
Séjour de 1 nuit en octobre 2023
ss a répondu le 24 oct. 2023
Thank you for your review

10/10 – Excellent

Kenneth

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
ss a répondu le 25 oct. 2023
Thank you for your review

8/10 – Bien

Hilda

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Points faibles : Propreté
Excellent location
Excellent location and view from room was perfect! Everything was neat and orderly and there were sufficient towels and general supplies. I was impressed with having dishes provided in the cabinets! I was not impressed with the cleanliness. There were webs around the corners of the beautiful window looking onto the lake and hanging from the ceiling. There was also plenty of dust on the lamp hanging over the table and on the floor behind the bathroom door. Dishes, countertops and coffee pot were sparkling but I don't know if they were actually clean so I cleaned myself. The floor except where I noted behind the bathroom door was dust free.
Séjour de 2 nuits en octobre 2023
ss a répondu le 15 oct. 2023
Thank you for your review

8/10 – Bien

Rick

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Not bad a few things in the room could be cleaned like the vent in the bathroom great location
Séjour de 5 nuits en octobre 2023
ss a répondu le 14 oct. 2023
Thank you for your review

10/10 – Excellent

Vincent

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2023
ss a répondu le 14 oct. 2023
Thank you for your review

10/10 – Excellent

Joseph, Auburn

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice property, walking distance to downtown. Great views of the lake. My only complaint was that I didn't get a room upgrade being a platinum member. I ended up paying for an upgrade, so a room was available.
ss a répondu le 10 oct. 2023
Thank you for your review

4/10 – Médiocre

Peter

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was dirty, cob webs, dead bugs smashed on the ceiling and walls, spiders under the counters. Mold on the ceiling in the bathroom, paint peeling off of the ceiling in the bathroom. Shower heads leaked, had black mold on then as well. Light fixture was broken. Charged $15 a day for an extra person, when we stayed in a room with 3 queen beds. Stayed with 3 adults and 1 child (5 year old). Max Room occupancy is 6 on the website. Upon checkout, front desk employee told me that the manager was to busy to see me, I asked about the extra person charge and some type of discount due to the lack of cleanliness in the room. Manager told the front desk worker that they were to busy to see me. I checked out early on a Monday morning. Only reason that I did not review “terrible” is because the room was cleaned after I complained. However, how do you allow this upon check in without some sort of quality control before. Would not recommend this place.
Séjour de 3 nuits en octobre 2023
ss a répondu le 9 oct. 2023
Peter, We base our prices on two people and extra is charged for adults after that. What you were told was that the Manager was in the middle of a meeting in her office. The manager is the person who sent the Executive Housekeeper and Maintenance to your room in the morning after you sent an email at 8:30pm on your second night. You have changed your story 3 times now. Housekeeping and maintenance took pictures of your room. There was a cobweb in the corner by your door. There was absolutely NO mold in your room. There were no spiders in your room. You are an exaggerator. There was however, paint peeling above the BRAND NEW shower head in your bathroom and was fixed. Anyone reading this review can contact the hotel for the picture of the room while guests were in there. This hotel would not recommend this guest staying at their hotel.

10/10 – Excellent

Victoria

Voyage de couple
Points forts : État et installations de l’hébergement
Good
Séjour de 1 nuit en octobre 2023
ss a répondu le 8 oct. 2023
Thank you for your review

10/10 – Excellent

Rhonda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was bigger than I expected.The 2 queen beds were very comfortable. The kitchenette was very convenient, it had a toaster, a coffee maker, a microwave, a sink and dishes, cups and silverware for your use. It was very clean when we arrived and when we left our room and came back our beds were made and fresh towels were left in the bathroom. The front desk staff was very accommodating. We liked it so much we stayed an extra night and all we had to do is tell the front desk we wanted the room for another night and within minutes it was done.The cleaning staff was also very friendly and accommodating.
Séjour de 2 nuits en septembre 2023
ss a répondu le 2 oct. 2023
Thank you for your review.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
ss a répondu le 2 oct. 2023
Thank you for your review

8/10 – Bien

Tammy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
ss a répondu le 2 oct. 2023
Thank you for your review

6/10 – Acceptable

Francesca

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
ss a répondu le 29 sept. 2023
Thank you for your review

10/10 – Excellent

Beth

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location. Clean and well kept, with up to date rooms.
Séjour de 1 nuit en septembre 2023
ss a répondu le 24 sept. 2023
Thank you for your review

10/10 – Excellent

thomas

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice rooms and a lot to do: pool, beach, pedal boats, kayaks
Séjour de 3 nuits en août 2023
ss a répondu le 24 sept. 2023
Thank you for your review

8/10 – Bien

Nicole

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
ss a répondu le 22 sept. 2023
Thank you for your review

10/10 – Excellent

anthony

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice views
Séjour de 2 nuits en septembre 2023
ss a répondu le 21 sept. 2023
Thank you for your review

4/10 – Médiocre

Barbara

Voyage en famille
Points faibles : Commodités
Room was nice but staff very slow at check in as both got tied up with a mistake made with other party. Had line of 8 people to check in and just ignored us. No handicap accessible to beach so $25 a day was a joke for activities. Also advertised food. No food on one day as they said there was a wedding. And no breakfast on weekdays so that was a joke to. Help cleaned room but didn’t give u what u needed like toilet paper. Never will stay there again.
Séjour de 4 nuits en septembre 2023
ss a répondu le 21 sept. 2023
So NO. Your husband walked in the door at 4:52. He was the 4th person in line with one family of 4 at one desk being helped and another gentleman at the other desk. You stayed outside and came inside at 4:02 and were checked in by 4:06. Fourteen minutes from walking in the door to walking out the door is not slow. There are cameras so not sure why you would lie. Not quite sure what you mean by ignore you. You were on line and agents were helping who was in front of them. That's how it works. There is absolutely a handicap way to get to beach. We have a road that actually goes all the way down. You were also offered a wheelchair free of charge if you needed but you declined so obviously not that important. They are housekeepers, not THE HELP and they replaced whatever was used in your room.

10/10 – Excellent

Peter

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice people
Séjour de 2 nuits en septembre 2023
ss a répondu le 19 sept. 2023
Thank you for your review. We hope to see you again

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
ss a répondu le 18 sept. 2023
Thank you for your review

10/10 – Excellent

Chris

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The lake front view was fantastic from the balcony. Nice walk to nearby attractions.
Séjour de 4 nuits en août 2023
ss a répondu le 17 sept. 2023
Thank you for your review

8/10 – Bien

David

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was updated renovated and very clean, only two little complaints was AC unit was dirty fuzzy and the door needs a gasket. Property is in a great location, beach & small boats available. Walkable to everything. Breakfast onsite was very basic for the price paid.
Séjour de 1 nuit en septembre 2023
ss a répondu le 9 sept. 2023
Thank you for your review

8/10 – Bien

James

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice balcony
Séjour de 2 nuits en septembre 2023
ss a répondu le 9 sept. 2023
Thank you for your review

10/10 – Excellent

Ellen

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Gorgeous location
Amazing view out of our lakefront room , clean and very comfortable room . We will definitely come again next year . The only downside is limited parking during busy Labor Day weekend and too far to carry heavy luggage from the parking lot to the lake view rooms up the stairs . But if you pack things into more bags to redistribute the weight and bring them in gradually it can be done . Next time I’ll know . Nothing can be done about that because of the location of the rooms but the view will be worth it . There is a lot to do in the area and great choices of dining options . We enjoyed our stay and hike to come for extended time next year .
Séjour de 4 nuits en septembre 2023
ss a répondu le 7 sept. 2023
Thank you for your review. When coming again please let us know at check in and we can have someone help you with your bags to your room. We often do that for guests who have a hard time.

10/10 – Excellent

Rocky

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This resort is an excellent place to stay. The rooms are spacious, clean and always well maintained. The resort has somethings for everyone. There are water crafts to rent like kayaks and paddle boats. There private beach is well maintained also. The pool and other places to to sunbath and cook if you wish. I will definitely return next year!
Séjour de 4 nuits en septembre 2023
ss a répondu le 6 sept. 2023
Thank you for your review. We look forward to your return

2/10 – Terrible

Michele

Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
N/A
Séjour de 5 nuits en août 2023
ss a répondu le 4 sept. 2023
Not much to write since two Sheriffs officers came to remove you and your husband from the property. You are no longer welcome at this hotel.

10/10 – Excellent

Melissa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lake
Séjour de 3 nuits en août 2023
ss a répondu le 4 sept. 2023
Thank you for your review

10/10 – Excellent

Dana

Séjour de 3 nuits en août 2023
ss a répondu le 23 sept. 2023
Thank you for your review

10/10 – Excellent

Alexis, Bloomfield

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We’ve been coming to Lake George for well over a decade, but this is our first time staying at
Séjour de 5 nuits en août 2023
ss a répondu le 31 août 2023
Thank you for your review

8/10 – Bien

Francois

Voyage en famille
Points forts : Propreté, service et personnel
Expensive but well located
Séjour de 3 nuits en août 2023
ss a répondu le 28 août 2023
Thank you for your review

10/10 – Excellent

JOHN J

Voyage en famille
Points forts : État et installations de l’hébergement, confort de la chambre
It’s a nice, clean resort The free water sports was very good for the children and adults Some things recommended: maybe some fire pits, basketball nets, arcade for kids to fun things to do at night Some leaflets in room to tell about food options on site. Like Sunday brunch would be nice to know about We had a large family and getting into a restaurant anytime together was impossible
Séjour de 3 nuits en août 2023
ss a répondu le 22 août 2023
Thank you for your review.

8/10 – Bien

Adaria

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Walk To It All
Walk to all of lake george activities from Surf Side. Parking becomes tricky on Sat nights when it's crowded. Nobody refilled pool towels. When someone asked at the bar the bartender said "it's not my job." But this employee could have told the manager in charge of over seeing the pool.
Séjour de 3 nuits en août 2023
ss a répondu le 22 août 2023
Thank you for your review. Pool towels are checked every hour. Unfortunately guests take a lot of towels per person and empty it quite quickly. Not quite sure what happened but the bartender should not be the person to take care of pool towels. They do get very busy up at the bar.