Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 1013 avis sur 1682." "
10 – Excellent
1 013
Note de 8 – Bien, d’après 468 avis sur 1682." "
8 – Bien
468
Note de 6 – Acceptable, d’après 129 avis sur 1682." "
6 – Acceptable
129
Note de 4 – Médiocre, d’après 39 avis sur 1682." "
4 – Médiocre
39
Note de 2 – Terrible, d’après 33 avis sur 1682." "
2 – Terrible
33
9,0/10
Propreté
9,2/10
Service et personnel
8,6/10
Commodités
8,6/10
État et installations de l’hébergement
8,6/10
Écoresponsabilité
Avis
8/10 – Bien
Voyageur vérifié
12 nov. 2023
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Personnel pas aimable
Lits confortables, chambres propres et endroit sympa. Le seul problème est l'accueil pour le check in. Souriez et soyez plus sympa.
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
bill a répondu le 13 nov. 2023
Thanks so much for your feedback "Comfortable beds, clean room and nice place." We will share you review with the Front Desk, thanks for the heads up _.
10/10 – Excellent
Marc, SEYSSINET-PARISET
25 août 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Magnifique hôtel
Marc
Séjour de 1 nuit en août 2023
bill a répondu le 25 août 2023
Hi Marc: Thanks for taking the time to post a review score of 5 out of 5. Safe travels in 2023.
10/10 – Excellent
sabine
Voyage de couple
7 sept. 2022
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Accueil au top
Magnifique piscine le soir très cosi
sabine
Séjour de 1 nuit en septembre 2022
Bill a répondu le 8 sept. 2022
Hello Sabine: Thank you for recognizing our pool "Magnificent swimming pool", we will pass on your feedback to our pool guy. BTW, our pool service visits the lodge three times per week. Travel save Sabine. We look forward to seeing you again soon _.
8/10 – Bien
Jean-Philippe
20 août 2022
Jean-Philippe
Séjour de 1 nuit en août 2022
Bill a répondu le 22 août 2022
Hello Jean-Philippe: Many thanks for your review score of 8 out of 10. As a family owned business we thank you for your business!
8/10 – Bien
Voyageur vérifié
Voyage en famille
7 août 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel avec joli jardin bien entretenu, situé dans une zone commerciale et proche de l'autoroute (pratique mais quartier sans charme)
Dans la chambre, climatisation très bruyante et assez inefficace.
Voyageur vérifié
Séjour de 3 nuits en août 2022
Bill a répondu le 8 août 2022
Thank you for your review. We appreciate the review score of 8 out of 10. Regarding your comment about a "noisy" A/C please call our Front Desk and we will adjust your A/C or replace it with one of our spare units. Thank you again for your feedback. We look forward to seeing you again soon ^_^.
8/10 – Bien
Nicolas
17 janv. 2022
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Hôtel très correct situé à proximité de la zone commerciale.
Nicolas
Séjour de 1 nuit en janvier 2022
Bill a répondu le 18 janv. 2022
Hello Nicolas: Thanks so much for your review and comment "...near the shopping area." We are across the street from the Five Laguans Mall, the Laguna Hills Police Department is next door, and Saddleback Memorial Hospital is a block away ^_^.
10/10 – Excellent
Jasmin
14 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staffs were very accommodating. The place was nice and there were plants everywhere. It is a well maintained place
Jasmin
Séjour de 1 nuit en mai 2024
10/10 – Excellent
jason
Voyage en famille
13 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Would stay again
jason
Séjour de 3 nuits en mai 2024
10/10 – Excellent
Julie
Voyage de couple
12 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love this place!
Julie
Séjour de 1 nuit en mai 2024
6/10 – Acceptable
Dawn
Voyage en famille
12 mai 2024
Points forts : Service et personnel
Location was good. It's dated. The bedding is a thin blanket between two sheets. It would be nice if there was an extra blanket somewhere in the room. Staff was nice. They switched rooms for us because there was toothpaste on the faucets and splatters on the mirror. I think they need to do a better job cleaning.
Dawn
Séjour de 3 nuits en mai 2024
bill a répondu le 12 mai 2024
Good morning Dawn: Thanks so much for your review. Yes, we have a super location just across the street from the Five Lagunas Mall and a short drive to Laguna Beach or Dana Point. All of our rooms have triple sheeting with a blanket. If you need an extra blanket just call our Front Desk or perhaps adjust your A/C - Heater. Regarding your feedback "Staff was nice." friendly staff is the #2 compliment we have received in over 6,500 online guest reviews, "clean" is #1. Thank you for staying with us Dawn. we look forward to seeing you often in 2024.
10/10 – Excellent
Nancy, Colleyville
11 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful!
Nancy
Séjour de 2 nuits en mai 2024
Laguna a répondu le 12 mai 2024
Hello Nancy,Thank you for sharing your positive experience with a rating of 5! We truly appreciate your support. If you have any additional feedback or need assistance, please feel free to reach out.Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Evelin
Voyage en famille
9 mai 2024
It was a pleasant stay on this facility, staff were very friendly
Evelin
Séjour de 3 nuits en mai 2024
Laguna a répondu le 9 mai 2024
Hi Evelin,We are thrilled to hear that you enjoyed your stay at our facility and found our staff very friendly. Your positive feedback brightens our day as we strive to provide exceptional service to all our guests. Thank you for choosing to stay with us. If you have any additional comments or feedback to share, please feel free to do so. Your input is highly valued. _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Joe
Voyage en famille avec de jeunes enfants
9 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Superb.
Joe
Séjour de 6 nuits en avril 2024
Laguna a répondu le 9 mai 2024
Hi Joe,Thank you for the 5-star rating! We appreciate your positive feedback. If you have any additional comments or need assistance, please feel free to reach out. Your feedback is truly valued. Have a wonderful day! _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Tammy
Voyage en famille
5 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great breakfast with your stay. Clean and spacious rooms.
Tammy
Séjour de 2 nuits en mai 2024
Laguna a répondu le 7 mai 2024
Hi Tammy,We're thrilled that you had a great experience with us! Your appreciation of the delicious breakfast and the cleanliness and spaciousness of our rooms means a lot to us. Should you have more feedback to share or need any assistance, please don't hesitate to reach out. Your insights are truly valuable to us.Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Jesus
4 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent service.
Jesus
Séjour de 6 nuits en mars 2024
Laguna a répondu le 7 mai 2024
Hi Jesus,We appreciate your 5-star rating and your recognition of our excellent service. It's feedback like yours that motivates us to keep delivering outstanding experiences. If you have more comments to share or require assistance, please don't hesitate to reach out. Your feedback means a lot to us. Have a fantastic day! _Best Regards,The Laguna Hills Lodge Team
6/10 – Acceptable
kathy
Voyage en famille
4 mai 2024
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
Room door did not seem real secure, pillows were really hard.
kathy
Séjour de 2 nuits en mai 2024
8/10 – Bien
Stephen
Voyage en famille
3 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent stay for price. Only thing different I would like to see are softer (less hard) mattresses, not quite as high from the floor.
Stephen
Séjour de 5 nuits en avril 2024
Laguna a répondu le 4 mai 2024
Hello Stephen,Thank you for sharing your experience with us. We appreciate your feedback on the mattresses and the height from the floor. Your input is valuable to us and will be considered for future enhancements. We look forward to your next visit for another fantastic stay! _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Tova
Voyage en famille avec de jeunes enfants
1 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place exceeded our expectations! Breakfast was great and in my opinion surpassed a continental. Our Granddaughter loved the pool and we did as well. Location very convenient to highways and not to far from Laguna Beach. Staff is friendly! We would definitely stay again!
Tova
Séjour de 4 nuits en avril 2024
Laguna a répondu le 2 mai 2024
Hi Tova,Thank you for sharing your wonderful experience with us! It's fantastic to hear that your stay surpassed your expectations. We truly appreciate your kind words about the breakfast, convenient location, and our friendly staff. We're thrilled that your granddaughter enjoyed the pool too. Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit! _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
katharine
1 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice comfortable room and facilities. I’ve been coming here for years. Friendly staff. Easy free parking
katharine
Séjour de 1 nuit en avril 2024
Laguna a répondu le 2 mai 2024
Hello Katharine,We highly value your loyalty as a long-standing guest and are thrilled to hear that you find our rooms comfortable, facilities nice, and staff friendly. Your satisfaction is paramount to us, and we are grateful for your continued support. Should you need any assistance during your future visits, please feel free to reach out to us through the platform. _Best Regards,The Laguna Hills Lodge Team
4/10 – Médiocre
Alejandro, San Clemente
Voyage de couple, Voyage d’affaires
30 avr. 2024
Points faibles : État et installations de l’hébergement
poor management
Alejandro
Séjour de 1 nuit en avril 2024
bill a répondu le 1 mai 2024
Good morning Alejandro: As you can see from our guest reviews "friendly and helpful staff" is one of our most mentioned compliments so we would appreciate hearing from you so we can better understand your concerns. Thank you for your feedback.
8/10 – Bien
Deborah, La Quinta
29 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Deborah
Séjour de 1 nuit en avril 2024
Laguna a répondu le 1 mai 2024
Hello Deborah,Thank you for the 4-star rating! Your support and feedback are truly valued. _Best Regards,The Laguna Hills Lodge Team
8/10 – Bien
Desiree
Voyage de couple
28 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Located near lots of dining options and good rate
Desiree
Séjour de 1 nuit en avril 2024
Laguna a répondu le 30 avr. 2024
Hello Desiree,Thank you for your positive rating and for recognizing our convenient location near dining options and competitive rates. Your feedback is greatly appreciated as we strive to offer an exceptional experience to all our guests. We look forward to hosting you again for another memorable stay with us. _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
helen, Arcadia
Voyage en famille
28 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Charlie was super friendly and helpful. He waved and greeted whenever we passed by the front. A very nice environment
helen
Séjour de 5 nuits en avril 2024
Laguna a répondu le 30 avr. 2024
Hi Helen,Thank you for sharing your positive experience with us. We are thrilled to hear that Charlie was super friendly and helpful during your visit. It's wonderful to know that you found the environment nice. If you have any more feedback or need further assistance, please feel free to reach out. Your feedback is truly valued. _Best Regards,The Laguna Hills Lodge Team
2/10 – Terrible
YUAN
24 avr. 2024
YUAN
Séjour de 2 nuits en avril 2024
10/10 – Excellent
Roy
Voyage en famille
24 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice staff. Our rooms were clean and smell wonderful.
Roy
Séjour de 2 nuits en avril 2024
Laguna a répondu le 26 avr. 2024
Hi Roy,We're thrilled to hear that you found our staff nice and enjoyed the cleanliness of our rooms. Your feedback is truly appreciated as we strive to provide exceptional service. Thank you for choosing to stay with us. If you have any further comments or need assistance, please feel free to let us know.Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
D'Mitri
Voyage d’affaires
23 avr. 2024
Points forts : Commodités
Nice quite and close to stores and restaurants.
D'Mitri
Séjour de 3 nuits en avril 2024
Laguna a répondu le 26 avr. 2024
Hello D'Mitri,Thank you for sharing your positive experience with us. We are delighted to hear that you found our location nice, quiet, and convenient. Your feedback is truly valued. If you have any more comments or need further assistance, please feel free to reach out. _Best Regards,The Laguna Hills Lodge Team
8/10 – Bien
bb
Voyage de couple
23 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
staff was friendly. Everything was clean. love the garden in the front
bb
Séjour de 1 nuit en avril 2024
Laguna a répondu le 25 avr. 2024
Hello Bb,Thank you for your kind remarks about our friendly staff, the cleanliness of our establishment, and your enjoyment of the beautiful front garden. Your feedback is highly valued. We look forward to hosting you again for another exceptional experience. _Best Regards,The Laguna Hills Lodge Team
8/10 – Bien
Emily
22 avr. 2024
Emily
Séjour de 1 nuit en avril 2024
10/10 – Excellent
Rosa
21 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rosa
Séjour de 1 nuit en avril 2024
Laguna a répondu le 23 avr. 2024
Hello Rosa,Thank you for the positive rating! We truly appreciate your feedback and are delighted to hear about your experience. Your support is invaluable to us.Best Regards,The Laguna Hills Lodge Team
6/10 – Acceptable
Doug
20 avr. 2024
Doug
Séjour de 3 nuits en avril 2024
bill a répondu le 24 avr. 2024
Hi Doug: Thank you for taking the time to post a review. We look forward to seeing you often in 2024. We wish you safe travels this year.
6/10 – Acceptable
Adriana, Scottsdale
Voyage en famille avec de jeunes enfants
20 avr. 2024
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Rooms could use a good clean.
Adriana
Séjour de 2 nuits en avril 2024
bill a répondu le 24 avr. 2024
Good Morning Adriana: Thanks so much for your review and feedback. We watch reviews carefully and I will definitely share your comments with my housekeeping team. Thanks for the heads-up.
10/10 – Excellent
Teyanna
18 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Teyanna
Séjour de 1 nuit en avril 2024
Laguna a répondu le 20 avr. 2024
Hello Teyanna,Thank you for the 5-star rating! We appreciate your support and are thrilled to hear about your positive experience. Your feedback means a lot to us _Best Regards,The Laguna Hills Lodge Team
8/10 – Bien
Alexander, Costa Mesa
Voyage en famille avec de jeunes enfants, Voyage en famille
18 avr. 2024
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The staff at the front desk are amazingly friendly. I highly recommend staying here. Great price for what you get.
Alexander
Séjour de 3 nuits en avril 2024
Laguna a répondu le 19 avr. 2024
Hi Alexander,Thank you for your positive feedback about our amazingly friendly front desk staff. We truly appreciate your kind words and recommendation. Looking forward to your next visit for another great stay with us! _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Jennifer
18 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was clean and really cute, only very noisy at 9 PM with lawn care.
Jennifer
Séjour de 1 nuit en avril 2024
Laguna a répondu le 19 avr. 2024
Hello Jennifer,Thank you for sharing your experience. We're pleased that you found our place clean and cute. We apologize for the noise at 9 PM due to lawn care. Your feedback is valuable, and we'll work to improve. _Best Regards,The Laguna Hills Lodge Team
Hello Thank you for sharing your experience with us. We're thrilled that you appreciated the lovely garden, the historic charm of our property, the serene atmosphere, and our convenient location during your stay. Your feedback means a lot to us, and we are dedicated to ensuring a wonderful experience for all our guests. _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Nancy, Colleyville
16 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We’ll maintained. Good value for the price.
Nancy
Séjour de 6 nuits en avril 2024
Laguna a répondu le 17 avr. 2024
Hello Thank you for sharing your positive feedback about the well-maintained property and good value for the price. We appreciate your comments. If you have any further feedback or require assistance, feel free to reach out. Your feedback is truly valued.Best Regards,The Laguna Hills Lodge Team
6/10 – Acceptable
Christina
16 avr. 2024
Christina
Séjour de 1 nuit en avril 2024
bill a répondu le 19 avr. 2024
Good morning Christina: Thanks so much for taking the time to post a review score. We look forward to seeing you often in 2024.
10/10 – Excellent
Filmore
15 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Filmore
Séjour de 3 nuits en avril 2024
Laguna a répondu le 17 avr. 2024
Hi Thank you for the 5-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Brucil
Voyage en famille avec de jeunes enfants
15 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very friendly upon arrival and in the dining area in the morning.
Brucil
Séjour de 1 nuit en avril 2024
Laguna a répondu le 16 avr. 2024
Hello We appreciate your feedback about our staff's friendliness. It's fantastic to hear that you had a positive experience. Your input is valuable as we strive to provide exceptional service. If you have any further comments or suggestions, please feel free to share. Your feedback is highly appreciated. _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Jeremy
15 avr. 2024
Jeremy
Séjour de 3 nuits en février 2024
Laguna a répondu le 16 avr. 2024
Hi Thank you for the 5-star rating! We appreciate your feedback and are thrilled to hear about your positive experience. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Elizabeth
14 avr. 2024
Points forts : Propreté
Elizabeth
Séjour de 5 nuits en avril 2024
Laguna a répondu le 19 avr. 2024
Hi Elizabeth,Thank you for the 5-star rating! Your positive experience means a lot to us. We appreciate your support. _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Barbara
Voyage en famille
14 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A gem in Orange County! Incredible price value right off I405, close to everything in Orange County. Rooms have a fridge and microwave, simple breakfast included. A great place to stay if you need a clean bed and shower. Check in and check out was efficient and quick, parking right in front of your room. We’ll come back!
Barbara
Séjour de 3 nuits en avril 2024
bill a répondu le 14 avr. 2024
Hi Barbara: Thanks so much for all of the detail in your review "A gem in Orange County! Incredible price...close to everything in Orang County....clean bed and shower." We were delighted to read ""We'll come back!" Barbara, as a family owned business with thank you for your business.
4/10 – Médiocre
Patrick
13 avr. 2024
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Dirty
Patrick
Séjour de 1 nuit en avril 2024
bill a répondu le 14 avr. 2024
Hello Patrick: Please give us a call so we can hear from you about your room, thanks. Your room was inspected before we released it for sale, it received passing grades. This said, we appreciate your feedback and want to know more about your concerns. We look forward to hearing from you.
10/10 – Excellent
Donna
13 avr. 2024
Donna
Séjour de 1 nuit en avril 2024
Laguna a répondu le 4 mai 2024
Hello Donna,Thank you for the 5-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Richard
Voyage de couple
12 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room and bed clean. Bathroom needs a little paint repair. Enjoyed my evening.
Richard
Séjour de 1 nuit en avril 2024
bill a répondu le 14 avr. 2024
Hello Richard: Thanks so much for your review score of 5 out of 5, and for your comments "Room and bed clean...Enjoyed my evening." BTW, "clean" is the #1 compliment the Lodge receives in guest reviews _6. We look forward to seeing you again soon Richard.
10/10 – Excellent
Charlestadt
Voyage de couple
10 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
👍
Charlestadt
Séjour de 1 nuit en avril 2024
bill a répondu le 11 avr. 2024
Good morning Charlestadt: Thanks so much for your review score of 5 out of 5. We look forward to you next visit to the Lodge _.
10/10 – Excellent
Christopher Lane
10 avr. 2024
Christopher Lane
Séjour de 2 nuits en avril 2024
Laguna a répondu le 1 mai 2024
Hello Christopher,We are delighted to receive your 5-star rating! Your positive feedback means a lot to us. Thank you for brightening our day with your review. _Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Fred
Voyage de couple
9 avr. 2024
Points forts : Propreté, service et personnel
room was clean, and door key operated with a tap. Facility didn't seem to have too many facilities such a gym, but they did have a small pool. Lot of heavy traffic around the area, Parking was good. Breakfast seemed limited in the types of servings,
Fred
Séjour de 2 nuits en avril 2024
Laguna a répondu le 10 avr. 2024
Hi Thank you for sharing your experience with us. We appreciate your feedback on the room cleanliness, key-operated door, and parking convenience. Your insights on the facilities are valuable, and we will work on enhancing our offerings. If you have any additional comments or require assistance, please feel free to contact us directly.Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
Kaci
Voyage de couple
9 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property close to freeway and all destinations
Kaci
Séjour de 1 nuit en mars 2024
Laguna a répondu le 10 avr. 2024
Hello _ thank you for the positive review highlighting the property's proximity to the freeway and various destinations. we are thrilled to hear that you enjoyed your stay. should you have any more feedback to share or need further assistance, please do not hesitate to reach out. your feedback is truly appreciated.Best Regards,The Laguna Hills Lodge Team
10/10 – Excellent
John
Voyage en famille
9 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice overall property and pool area where very clean and comfortable staff was friendly
John
Séjour de 3 nuits en avril 2024
bill a répondu le 9 avr. 2024
Hi John: Thank you for your review score of 5 out of 5, and for your review feedback "Nice overall property....staff was friendly." As a family owned business we thank you for your business John _. We look forward to seeing you often in the future.