Thank you for posting a survey to Cross Hotel Kyoto. We are concerned that the review you submitted this time may have caused inconvenience, as we received an overall rating of 3-star. If you do not mind, we would be grateful if you could share the details with us for future improvement. We look forward to hearing from you shortly.Sincerely yours, Cross Hotel Kyoto

Thank you for sharing your experience at Cross Hotel Kyoto.We are happy you enjoyed our convenient location and the spacious rooms.However, we are sorry for the automatic check-in system and the breakfast did not meet your expectations. We equipped a self-service check-in machine to ensure a smooth check-in process, but you can also check in at the front desk as our staff are always available. Our staff will be happy to assist you, so please do not hesitate to contact us if you have any requests.Regarding breakfast, our restaurant “KIHARU Brasserie” offers a delicious grilled menu including chicken, bacon and sausage, as well as freshly prepared salads and fruits, egg menus along with classic Japanese menus, and we strive to provide a satisfying dining experience. However, we will pass your comment to the restaurant management team and will review our breakfast offerings to ensure improved quality.Thank you again for your valuable feedback, and we hope to have the opportunity to better serve you in the future.Kind regards, Cross Hotel Kyoto

Thank you for choosing the Cross Hotel Kyoto for your recent stay and for sharing your experience.We are sorry that we are unable to comply with your request with restaurant reservations.Regarding making reservations for the date after check-out, we try to accommodate your request as much as possible, however, please kindly note that we are unable to meet the requests in some situations such that there is a cancellation policy.We are sorry the explanation was not enough, and for the inconvenience this may have caused. Your comments have been shared with the staff and necessary training will be conducted to ensure that our guests can always receive the best customer experience. Thank you again for your valuable feedback, and all of our staff will do our best to provide you with a better stay.Kind regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels.It is a great honor to receive such wonderful review with a perfect score!We pride ourselves in offering a clean and comfortable environment for all our guests and your praise that "Everything is very clean" tells us we're succeeding. Thank you again for posting your review, and we look forward to hosting you again.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our good location. It is great if you enjoyed your stay with our prime location.However, we are sorry that we could not meet your expectations on some facilities. Although there is no coin laundry in our hotel, but there is a coin laundry about a 3 minutes walk from the hotel. A map is available at the front desk, so do not hesitate to ask us if you need it.Regarding the microwave, we will share your feedback with the management team and use it as a reference to improve guest satisfaction in the future. Thank you for your valuable opinion and all of our staff will do our best to provide you with a better stay. We hope that you will soon find another opportunity to return to us.Kind regards, Cross Hotel Kyoto

Thank you so much for taking the time to write such a wonderful review. We are thrilled to hear you had such a pleasant time with us, and we highly value your patronage. We strive hard to deliver a great experience for our guests, and it's always nice to hear when we succeed. We can't wait to welcome you to stay with us, again. Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto. We always strive to deliver the best experience for our guests and we are pleased that you ranked us so highly. Thank you again for your review. We do look forward to the opportunity of welcoming you back to our hotel soon. Kind regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for leaving us your kind compliments on many aspects of your stay including our room and location. We are very pleased to know that you enjoyed your stay with us. We also appreciate your comment on our breakfast. We will start serving a breakfast buffet again once the Covid-19 situation is under control. Thank you again for taking the time to share your fantastic review with us. We are looking forward to the opportunity of welcoming you back to our hotel soon. Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with us at Cross Hotel Kyoto and for your review. Kyoto is absolutely beautiful with so many sightseeing spots and places full of wonders, offering its visitors a memorable experience. We are delighted that you had a great time and that we contributed to making your stay even more pleasant. Thank you again for your perfect rating. We hope to have the chance to welcome you back again soon. Best regards, Cross Hotel Kyoto

Thank you for choosing to stay with us at Cross Hotel Kyoto. We are delighted to see that your overall stay with us was satisfactory and that you enjoyed your time here. We hope you could relax and unwind in the hotel after your amazing day of exploring. It was a great pleasure having you stay with us. We look forward to welcoming you back again soon. Best regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.It is such a pleasure to see that you had a nice time at the hotel. We always strive to deliver the best experience for our guests so we are pleased that we were able to meet your expectations especially with our breakfast buffet.Thank you again for your perfect rating and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your detailed review.We always strive to deliver the best experience for our guests and we are pleased that you found our hotel to be nice.However, we apologize for any inconvenience you encountered by lack of laundromat in the hotel. As you mentioned, since we do not have a coin laundry facility at the hotel, we provide guidance to a coin laundry that is a 3-minute walk away. We are sorry for not meeting your needs, but we are relieved to hear that it worked well for you.Thank you again for your perfect score rating. We look forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!We appreciate your feedback and are delighted that you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!We appreciate your feedback and are delighted that you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto

Thank you for posting a survey to Cross Hotel Kyoto and for your perfect raring! It is such a pleasure to see that you had a nice time at the hotel. We always strive to deliver the best experience for our guests so we are pleased that we were able to meet your expectations. Thank you again, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for sharing your thoughts.We are sorry that the lunch and dinner menu did not meet your expectations.Although our restaurant "KIHARU brasserie" offers unique dishes inspired by a combination of Italian, French, and Spanish cuisines with Japanese ingredients, served in a casual American diner style, we have shared your comment for review and improvement of guest experience.Thank you again for your valuable feedback, and all of our staff will do our best to provide you with a better stay.Kind regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for posting your review.However, we deeply regret the inconvenience you experienced due to the congestion upon breakfast. Your feedback has been passed to the restaurant management team and we will make efforts to establish an operation to be able to offer a smoother breakfast experience.Regarding the business hours of the restaurant, we are open for breakfast and lunch every day, but as you mentioned, dinner and bar is currently only open on Saturdays and certain days. We apologize for any inconvenience this may have caused, and please feel free to ask our concierges if you are looking for a restaurant for dinner.We appreciate that despite this, you still mention us as a "great hotel".We look forward to the opportunity of welcoming you back to our hotel soon.Warm regards,Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your thoughtful review.Our team is committed to providing helpful and accommodating service, so we are particularly glad that communication was smooth and easy for you.Thank you again, and we hope to welcome you back on your next visit to Kyoto!Kind regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!We appreciate your feedback and are delighted that you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!We appreciate your feedback and are delighted that you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our location.As you mentioned, our hotel is located in the heart of downtown Kyoto within walking distance to subway stations, world-known or must-see heritage sites, the latest gourmet and shopping spots.It is great if you enjoyed your stay with our prime location.Thank you again for your perfect rating.We look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!We appreciate your feedback and are delighted that you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our convenient location and quiet and clean accommodation.However, we are sorry that the TV facilities did not meet your expectations.We currently have BBC World News and National Geographic available as English channels. Please feel free to contact the front desk if you have any issue during your stay.Guest comments are regularly reviewed by the hotel management team for the improvement of guest experience and we will make sure that your feedback is included in the future discussion.Thank you again for your valuable feedback, and we look forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto

平素よりクロスホテル京都をご愛顧頂き誠にありがとうございます。再度当ホテルをお選びいただいたにもかかわらず、この度のご宿泊においてはスタッフの目配りや気配りにおいてご期待に沿えず、誠に申し訳ございません。コメントにございます通り、当ホテルのチェックイン時間は15時でございますが、準備が整っているお部屋があれば通常のチェックイン時間よりも少し早めにご案内させていただくことがございます。また、当ホテルでは、2023年２月より自動チェックイン機を導入し、お客さまご自身でチェックイン・チェックアウトが可能となりましたが、これまで通りフロントスタッフも常駐し対応しております。旅をより思い出深いものとなるようサポートするコンシェルジュもおりますので、お手数をお掛けいたしますが、お気軽にお声掛けいただけますと幸いです。今回賜りましたご意見は関係部署に共有させていただきました。真摯に受け止め、ホテル全体でサービス向上に努めてまいります。ご不快の念をお掛けしたにも関わらず、高い評価を頂戴し大変恐縮しております。今回頂いたご意見を基に、改めましてより良いサービス向上を目指し精進してまいります。お忙しい中、貴重なご意見とご滞在の感想をお寄せいただきありがとうございました。miho様のまたのご利用を心よりお待ちしております。クロスホテル京都

Thank you for posting a survey to Cross Hotel Kyoto and for your perfect raring!Our rooms come with a separate toilet and a bathroom which is equipped with a Japanese-style soaking tub in a wet area for added convenience. We are delighted that you found it to your liking and mention it as "like stepping into a dream from another era".Thank you again, and we look forward to welcoming you back to us soon. Warm regards, Cross Hotel Kyoto

この度は数あるホテルの中からクロスホテル京都をお選びいただいたにもかかわらず、ご満足いただけるご滞在をお届けすることができず誠に申し訳ございませんでした。当ホテルではベビーベッドやベッドガードを無料にてご用意しておりますが、数に限りがあるためご利用いただけず、大変ご不便をおかけいたしました。ご指摘いただいた点は、マネジメントチームと共有し、今後の改善の参考にさせていただきたいと存じます。お客様のご指摘やご意見を真摯に受け止めながら、皆様からご愛顧いただけるホテルとして成長できますよう、スタッフ一同邁進してまいる所存でございます。 お忙しい中、ご滞在の感想をお寄せいただきありがとうございました。donggeon様のまたのお越しをスタッフ一同心よりお待ちしております。クロスホテル京都

Thank you for choosing to stay with Cross Hotel Kyoto and for sharing your thoughts.We deeply regret that we could not meet your expectations on the quality of towels. We have shared this issue with our management team and linen company, and we will discuss measures to prevent recurrence as soon as possible.Please do not hesitate to contact the front desk if you have any issue during your stay.Thank you again, and all of us Cross Hotel Kyoto will make every effort to be able to deliver great value at a fair price.Best regards, Cross Hotel Kyoto

この度は数あるホテルの中からクロスホテル京都をお選びいただき、誠にありがとうございます。 お客様満足度の向上を目指し従業員一同日々精進して参りますので、今後ともクロスホテル京都をご愛顧賜りますようお願い申し上げます。お忙しい中、ご滞在の評価をお寄せいただき、ありがとうございました。KANAKO様のまたのご利用をスタッフ一同心よりお待ちしております。クロスホテル京都

平素よりクロスホテル京都をご愛顧頂き誠にありがとうございます。満点評価とともに、朝食ブッフェやスタッフ、設備においてお褒めの言葉を頂戴し、重ねて御礼申し上げます。レストラン「KIHARU Brasserie」では、皆さまの一日の活力へとつながるよう1つ1つ丁寧にお作りするメニューをお届けしております。焼き立てのサクッと食感とバター風味を楽しめるクロワッサンや、独自の配合で米粉と小麦粉を混ぜた「しっとりもちっと食感」が好評のドーナツなど、多彩に取り揃えた朝食ブッフェをお楽しみいただけたようでなによりでございます。 次回ご利用時もご満足いただけるご滞在をお届けできますようスタッフ一同精進して参りますので、今後とも、クロスホテル京都をご愛顧賜りますようお願い申し上げます。Mihoko様のお帰りを心よりお待ち申し上げております。クロスホテル京都

Thank you for posting a survey to Cross Hotel Kyoto and for your perfect raring!It is such a pleasure to see that you had a nice time with our good location.Regarding the service, we strive to provide a balance between self-service convenience and personal assistance, and we apologize if we did not meet your needs in this regard. Your comment has been shared with the management team, and we will make efforts to establish an operation to be able to deliver a more personalized service and flexible responsiveness to guest requests.If you have the opportunity, it would be grateful if you could try to stay in our Superior(30) or Deluxe room(32-47) which you might feel superior stay.Thank you again, and all of our staff will do our best to provide you with a better stay.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay at Cross Hotel Kyoto and for posting your review!We are delighted to see that we were able to meet your expectations in many aspects and you had a wonderful stay with us.Thank you again for your perfect review and rating.It will be such a pleasure to welcome you back soon again!Best regards,Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our location.As you mentioned, our hotel is located in the heart of downtown Kyoto within walking distance to subway stations, world-known or must-see heritage sites, the latest gourmet and shopping spots.It is great if you enjoyed your stay with our prime location.Thank you again for your 5-star rating, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay at Cross Hotel Kyoto and for posting your review!We are delighted to see that we were able to meet your expectations in many aspects and you had a wonderful stay with us.We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us.Thank you again for your perfect review and rating.It will be such a pleasure to welcome you back soon again!Best regards,Cross Hotel Kyoto

Thank you for choosing the Cross Hotel Kyoto for your recent stay and for your perfect score.We always strive to deliver the best experience for our guests so it's pleasing to know we've left you with a great impression.Thank you again, and we hope to have you as our guest again soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing the Cross Hotel Kyoto for your recent stay and for your perfect score.We always strive to deliver the best experience for our guests so it's pleasing to know we've left you with a great impression.Thank you again, and we hope to have you as our guest again soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our location.As you mentioned, our hotel is located in the heart of downtown Kyoto within walking distance to subway stations, world-known or must-see heritage sites, the latest gourmet and shopping spots.It is great if you enjoyed your stay with our prime location.Thank you again for your 5-star rating, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score! It is such a pleasure to see that you had a nice time at the hotel. We always strive to deliver the best experience for our guests so we are pleased that we were able to meet your expectations.Thank you again, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels.Regarding daily cleaning service, our basic cleaning service period is once every 3 days for environmentally friendly efforts. However, we respect our guests' choice and we also offer the option of choosing. If cleaning is required, you can also have your room serviced by placing your preferred magnet outside your door by noon. In addition, the front desk will be happy to make any other requests you may have. We apologize for the inconvenience this may have caused and your understanding is greatly appreciated.Thank you again for your valuable feedback, and all of our staff will do our best to provide you with a better stay.Kind regards, Cross Hotel Kyoto

Thank you very much for staying at Cross Hotel Kyoto and for your 5-star rating! We will continue to pursue aiming for hotels that will be selected by our valuable guests in the future. We sincerely look forward to your visit.Kind regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto. We always strive to deliver the best experience for our guests and we are pleased that you ranked us so highly. We look forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and we very much appreciate your detailed review of the hotel.We always strive to deliver the best experience for our guests so it is such a pleasure to hear that we were able to meet your expectations and that you will recommend us to your friends travelling to Kyoto.Thank you again for taking the time to leave us your fantastic review. We are looking forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto

Thank you very much for staying at Cross Hotel Kyoto.We are very pleased to receive your compliments on our location, well-equipped guest rooms, and the breakfast.However, we apologize for the inconvenience regarding the hair dryer.When we checked the setting after your stay, it was set at 100-120V (high) and the air volume was fine, but we believe that it was mistakenly set at 200-240V (low) at the time of your stay. We apologize for the inconvenience caused by our failure to check the settings during cleaning.We have shared your comments with the cleaning supervisor and instructed the cleaning staff to thoroughly check the settings, including the operation of the room.We are also sorry that the shampoo does not match your hair well.Our Standard rooms and Superior rooms are provided with "PROVINSCIA" bath amenities which are made with organic botanical extracts from France, and our Deluxe and Suite rooms are provided with Nu Therapy. If you have the opportunity, it would be grateful if you could try to stay in our Deluxe room(32-47). Please feel free to contact the front desk if you have any issue during your stay.Thank you again for your perfect rating review, and we will make every effort to improve our services so that we can provide a better stay to our guests.We look forward to welcoming you to Cross Hotel Kyoto again.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto. We hope you enjoyed your stay with us and that you had a wonderful visit to Kyoto.Thank you again for your perfect rating, and we hope to have the chance to welcome you back soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your 5-star review. We always strive to deliver the best experience for our guests so we are very pleased that our property was to your liking. Thank you again for your perfect rating. We look forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our location.As you mentioned, our hotel is located in the heart of downtown Kyoto within walking distance to subway stations, world-known or must-see heritage sites, the latest gourmet and shopping spots. It is great to hear that you enjoyed your stay with our prime location.Thank you again for your perfect rating, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto