Extérieur

M Resort & Hotel – Avis

5 out of 5
M Resort & Hotel
No.1, Jalan Damansara, Bukit Kiara, Kuala Lumpur

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 83 avis sur 149." "
Note de 8 – Bien, d’après 40 avis sur 149." "
Note de 6 – Acceptable, d’après 11 avis sur 149." "
Note de 4 – Médiocre, d’après 7 avis sur 149." "
Note de 2 – Terrible, d’après 8 avis sur 149." "

9,2/10

Propreté

8,4/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Ben

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent place to stay!
Séjour de 3 nuits en mai 2024
M Resort & Hotel Kuala Lumpur a répondu le 27 mai 2024
Dear Valued Guest,We're overjoyed to hear about your excellent experience. Word-of-mouth recommendations are invaluable to us. We look forward to welcoming you back and hopefully your friend as well. Till then, best wishes.

8/10 – Bien

Jacqueline, KL

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
An “oasis” in the city. Accomodative and pleasant reception representative. Appreciate to look into parking space availability.
Séjour de 1 nuit en mai 2024
M Resort & Hotel Kuala Lumpur a répondu le 23 mai 2024
Dear Valued Guest,We're delighted to hear that you found our hotel to be an "oasis" in the city and that our reception team made a positive impression on you. Your feedback regarding parking space availability is greatly valued, and we will certainly remain attentive to this matter to enhance our services. Thank you for choosing to stay with us. We look forward to welcoming you back soon.

10/10 – Excellent

Aidil Fitri

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Relatively quite a new hotel.its my second time staying.So no regrets.Cleanliness was superb,as i am quite particular about cleanliness.Everything was superb including their service.
Séjour de 3 nuits en février 2024
M Resort & Hotel Kuala Lumpur a répondu le 1 mars 2024
Dear Valued Guest,Thank you so much for returning to stay with us! We are delighted to hear that you found everything to be superb, especially our cleanliness and service. It would be a honour to have you as our guest again. Till then, best regards.

8/10 – Bien

Zhe Cing

Séjour de 1 nuit en février 2024
M Resort & Hotel Kuala Lumpur a répondu le 25 mars 2024
Dear Valued Guest,Thank you for choosing M Resort & Hotel Kuala Lumpur. We appreciate your patronage and your recommendation. Hopefully, you will have a reason to return to us soon. Until then, best wishes.

6/10 – Acceptable

kelun

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
New and nice. But pool need maintenance. Kids cut their leg during swimming in adults pool
Séjour de 1 nuit en février 2024
M Resort & Hotel Kuala Lumpur a répondu le 19 févr. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Please be rest assured we will take your comments on board and continue to take strides forward. We look forward to the opportunity to welcome you back and provide you with a more positive experience in the future. Till then, best regard.

10/10 – Excellent

Siti Hajar

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
M Resort & Hotel Kuala Lumpur a répondu le 14 févr. 2024
Dear Valued Guest,Thank you for staying with us and for the wonderful rating. We are glad that you had a great experience and look forward to welcoming you back soon. Until then, take care and best regards.

10/10 – Excellent

Bee Bee, New York

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Service
Séjour de 28 nuits en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 11 mars 2024
Dear Valued Guest,Thank you for your kind feedback. We always strive for the highest level of service and we are glad that the same was reflected in your stay. It would be our pleasure to welcome you back in the near future for more of our hospitality. Until then we remain at your service.

10/10 – Excellent

Bee Bee

Points forts : Service et personnel
M Resort & Hotel Kuala Lumpur a répondu le 14 févr. 2024
Dear Valued Guest,It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for your feedback and recommendation! See you next time!

8/10 – Bien

Neal

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en janvier 2024
M Resort & Hotel Kuala Lumpur a répondu le 29 janv. 2024
Dear Valued Guest,Many thanks for taking the time to leave a review following your recent visit and, most of all, thank you for choosing us your preferred hotel in Kuala Lumpur. We look forward to the pleasure of hosting you again for more enjoyable moments. Till then, take care and best regards.

10/10 – Excellent

Kenneth Croft

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice property. Very kid friendly. Good buffet. Great pool and gym (which is small but feels like a high end gym). Great service. Food options are good but not great. And it is expensive for food on site. It’s a little hard to get off the resort. Traffic can be bad, but it is a short Grab to the train station.
Séjour de 4 nuits en janvier 2024

10/10 – Excellent

Bernard

Séjour de 6 nuits en janvier 2024
M Resort & Hotel Kuala Lumpur a répondu le 25 mars 2024
Dear Valued Guest,We take great pride in creating memorable moments for our guests, and we're thrilled to hear that we succeeded with you. It would be our pleasure to extend the same exceptional hospitality to your family and friends. Thank you for choosing M. Do come back soon.

10/10 – Excellent

Akmal

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Astonishing 5 stars hotel! Kids were happy, i myself would recommended to others,especially family with toddlers. Food variety, location accessible. Definitely will return for another stay
Séjour de 1 nuit en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 16 janv. 2024
Dear Valued Guest,Thank you for your thoughtful recommendation, especially for families with toddlers. We're delighted to learn that the children had a wonderful time and eagerly look forward to welcoming you back for another stay, where our commitment to providing an exceptional experience remains our top priority. Till then, best wishes.

2/10 – Terrible

Nicole

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, confort de la chambre
Would never come back!!
The Hotel is a horror experience when it comes to check-in, took the team more than 1 hour to check in. And very very poor service!! I don't meet any hotel staff greeting to me and they don't even look at you like you are visible. All Staffs aren’t friendly Poor sound insulation in room. I can hear the toilet flushing all the day even midnight. Parking is far from the building, had heavy bags but there was no buggy on site or when the staff saw, no action was taken. Not value for money at all,It's first and last to stay this terrible hotel! 5 star hotel but 1 star service!
Séjour de 1 nuit en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 28 déc. 2023
Dear Valued Guest,It is with regret to hear that your recent experience with us fell below your expectations. Guest feedback is important to us as it assures, we continuously refine our customer service. It is through constructive comments such as this that we are able to strive to not only meet but exceed expectations and address areas which are holding us back from being truly remarkable. Please be rest assured that we have taken good note of the shortcoming for immediate remedial action to improve.We hope that despite your disappointment on this occasion, we will have the opportunity to host you back again in the near future and remain in the meantime with kind regards.

2/10 – Terrible

erik

Voyage de couple
Points forts : Commodités
Points faibles : Propreté, service et personnel
Worst 5-Stars hotel ever! Staffs lack of training and knowledge. Check in on 25th December, started my line to queue at 4pm. Done my check in after an hour of waiting at 5pm. Reason given was heavy arrival which is unacceptable because it's not their first day operating as a hospitality. My anniversary flower was left at the concierge and I requested them to send to my room but they say have to be at night because bellboys are not available, which is 4 hours apart, just ridiculous. At night I requested a bucket of ice and bottles of waters from the phone. They sent a staff with very rude attitude and I fully condemn this in a hospitality industry and a 5-stars hotel. He passed me the bucket of ice and the bottles of waters straightaway requested :" Can I have the empty one?" And I thought he was referring to the empty bottles so i get him the empty bottles but he started to be impatient and asked me "Can I come in?" With a bad tone. When i replied yes, he just furiously come into my room and get the empty bucket and leave but never forget to slam my room door. I felt really offended and disrespected but i chose to leave it cause I do not want to ruin my mood because of the service. Hope the general manager can have a look into this matter.
Séjour de 1 nuit en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 28 déc. 2023
Dear Valued Guest,We sincerely apologize for the shortcomings you experienced during your stay with us. Please be assured that your concerns are being thoroughly investigated, and we are dedicated to learning from this experience and taking the necessary steps to improve our services. Once again, we apologize for any inconvenience caused, and genuinely hope to have the opportunity welcome you back in the future, providing an improved and more enjoyable experience that reflects the high standards we aim to uphold. Until then, best regards.

10/10 – Excellent

NICO

Séjour de 1 nuit en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 27 déc. 2023
Dear Valued Guest,We are delighted to hear that you had a great experience and found our hospitality to be to your satisfaction. Your high rating is truly appreciated, and it motivates us to continue delivering outstanding hospitality to all our guests. It would be an honor to welcome you back again. Until then we remain at your service. Thank you.

4/10 – Médiocre

MOHD HAKIMI

Séjour de 1 nuit en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 27 déc. 2023
Dear Valued Guest,We appreciate your input as it helps us strive for continuous improvement. We regret to hear that your experience fell short of the five-star standard we aim to provide and are committed to making the necessary adjustments to elevate the overall quality of our services. Thank you for choosing our establishment, and we look forward to the possibility of hosting you again.

10/10 – Excellent

Giovanni Luca

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Ótima hotel e com excelente estrutura! é longe!
Hotel com excelente estrutura de piscina, sauna, academia e quartos! Localizacao e um pouco longe do centro de Kuala Lumpur e os funcionários da recepção poderiam ser mais gentis, não explicaram nada sobre o hotel na nossa chegada, simplismente deram o cartao do quarto.
Séjour de 1 nuit en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 25 déc. 2023
Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay with us. Understanding that there is always room for improvement, we take your suggestions to heart. Your insights play a crucial role in helping us enhance our services and exceed your expectations. Having this said. We value your patronage and hope to have the opportunity to welcome you back again. Until then, best wishes.

6/10 – Acceptable

Nodin

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Not a five star experience
Service was ok. For a five star experience it should be better. Hard beds and ok view from the room. Breakfast was fine. Not much vegetables.
Séjour de 1 nuit en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 19 déc. 2023
Dear Valued Guest,We appreciate your input as it helps us strive for continuous improvement. We regret to hear that your experience fell short of the five-star standard we aim to provide. Please know that your satisfaction is important to us, and we are committed to making the necessary adjustments to elevate the overall quality of our services. Thank you for choosing our establishment, and we look forward to the possibility of hosting you again.

8/10 – Bien

farahizza

Séjour de 1 nuit en novembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 18 déc. 2023
Dear Valued Guest,We're delighted to hear that you had an amazing stay and that our service left a positive impression. Thank you for choosing M. We can't wait to host you again!

10/10 – Excellent

Haziq izzat

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best hotel for family with kids in KL!
This is the best hotel if you want to get family friendly resort-ish feeling in kl. Mr zairi and justin were attentive and gave the best service you could possibly asked for. All the staff are helpful and friendly. The kids loved it soo much, the pool was amazing and the kids club is well equipped. The food at the restaurant was delicious and reasonably priced. Dont get fooled by the affordable room rate, the quality and experience match rooms thats cost double of it. Thanks M!defo going to revisit soon.
Séjour de 1 nuit en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 13 déc. 2023
Dear Valued Guest,Thank you for your wonderful feedback! We're thrilled to hear that your experience was good and that you enjoyed various aspects of your stay. Our team works hard to create a friendly and welcoming atmosphere, and we're glad that their efforts made a positive impact on your experience. Having this said, we look forward to the pleasure of hosting you again for a repeat visit.

10/10 – Excellent

Kavitha Angel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Second time to the hotel. Great place for family. Kids friendly pool. Staff are friendly. Room and facilities are very clean. Breakfast are awesome.
Séjour de 3 nuits en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 11 déc. 2023
Dear Valued Guest,Thank you for choosing to stay with us for the second time, and we're delighted to hear that you had another pleasant experience! Your continued loyalty means a lot to us, and your kind words are a true testament to our commitment to providing exceptional hospitality. Having this said, we can't wait to have the pleasure of serving you again.

10/10 – Excellent

Siew Yee

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s better if movies are provided with subtitles.
Séjour de 2 nuits en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 11 déc. 2023
Dear Valued Guest,Thank you for sharing your feedback with us. We appreciate your suggestion regarding the inclusion of subtitles for movies and will look into the possibility of offering it with our current service provider. With this said, we eagerly anticipate the pleasure of welcoming you back on your next visit.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
One of the best hotel in Kuala Lumpur at reasonable price.
Séjour de 1 nuit en décembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 11 déc. 2023
Dear Valued Guest,We appreciate your kind words. Providing excellent value for our guests is a priority for us, and we're thrilled that our efforts are reflected in your positive experience. Your satisfaction is our greatest reward, and we look forward to the pleasure of hosting you again in the future.

10/10 – Excellent

Bonar

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stylish, new hotel in Kuala Lumpur near the Phileo Damansara offices. The rooms are clean and spacious with all the amenities you need. Recommended stay.
Séjour de 2 nuits en novembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 1 déc. 2023
Dear Valued Guest,We are delighted to hear that you found our hotel stylish, new, and clean. Recommendations from our guests are truly valuable to us, and we appreciate your endorsement of our property. Thank you for choosing our hotel, and we look forward to exceeding your expectations on your next visit.

10/10 – Excellent

MOHD BAKHTIAR

Séjour de 1 nuit en novembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 18 déc. 2023
Dear Valued Guest,Thank you for choosing M Resort & Hotel Kuala Lumpur. We appreciate your patronage and honored by your recommendation. We can't wait to welcome you back for another memorable stay!

10/10 – Excellent

NICO

Séjour de 1 nuit en novembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 18 déc. 2023
Dear Valued Guest,Thank you for your wonderful rating! We appreciate your choice to stay with us and look forward to the opportunity to host you again in the future.

8/10 – Bien

Marini

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice resort in the city concept. Love the modern design and resort vibes. We enjoyed our stay, but 50/50 to come back 😅 ✅︎Pros :- -Friendly security guards, concierge, buggy driver, reception employees. -Beautiful lobby but not beautiful when there is too many people :( -Nice modern room -Love the bathroom with vanity mirror with light -Comfortable bed but pillows too soft (?) -Management very thoughtful for giving us complimentary cake (for our anniversary and 2 Nov babies birthdays) Thank you! -Wide selection of breakfast spread, all yummy! Teh tarik need to be less sweet though, but it's OK! -Love the pool design and slide ❌Cons (And much needed attention and improvement) :- -Hot location for government events (?) -AVOID the weekend holiday crowd, the queue will be VERY LONG. The lobby will be crowded with cars as well -Advisable to call the hotel to check if you prefer a chill vibe holiday, otherwise hotel is super-super crowded at every inch of the corner when there is a government/corporate/wedding events. - LIFTS : Long wait to go down even if you are on 1st floor, especially during peak period (We went at 1140 and 1208 and finally reached level G). Lifts are full and people are inconsiderate towards families with babies with strollers. -Improve the pool cleaning and maintenance (the water is super murky for 2days) -Improve/train the restaurant employees to be more friendly Repeat stay? 50/50 (Yes during weekdays, NO during weekend/holidays)
Séjour de 1 nuit en novembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 29 nov. 2023
Dear Valued Guest,Thank you for your feedback and for choosing to stay with us. If you are seeking a peaceful and less crowded hotel experience, we strongly recommend booking your stay from Monday to Wednesday. These midweek days often offer a more tranquil atmosphere. With this said, we look forward to welcoming you back for a better stay.

10/10 – Excellent

TSUNGCHEN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 24 nov. 2023
Dear Valued Guest,What a wonderful review - many thanks!Knowing that our guests leave happy is the greatest compliment we can get! Your feedback motivates us to continue doing our best for every guest and we look forward to welcome you again and again and again...

10/10 – Excellent

Pearson, Kota Kinabalu

Séjour de 2 nuits en novembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 22 nov. 2023
Dear Valued Guest,Thank you for the fantastic 5/5 rating. We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!

10/10 – Excellent

Anati

Séjour de 2 nuits en novembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 22 nov. 2023
Dear Valued Guest,Thank you for your 10/10 rating! We're thrilled to hear you enjoyed your stay. Do come back and see us again soon!

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 15 nov. 2023
Dear Valued Guest, Thank you for taking the time to write this review. We are utterly disappointed that you returned home not completely satisfied with your experience at M Resort & Hotel Kuala Lumpur. We have re-briefed the team on our service standards and continuous training efforts will be strengthened to achieve service excellence.Having this said, we look forward to the opportunity to welcome you back as we strive to serve you better in the future. Till then, best regards.

10/10 – Excellent

Mark

Séjour de 2 nuits en novembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 29 nov. 2023
Dear Valued Guest,Your appreciation of our property means a lot to us! It would be our pleasure to welcome you back soon. We're committed to making your future stays just as enjoyable as the one you experienced. Until then, best regards.

10/10 – Excellent

NICO

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
M Resort & Hotel Kuala Lumpur a répondu le 27 oct. 2023
Dear Valued Guest,We truly appreciate your perfect rating and your choice to stay with us. Thank you for being our valued guest, and we look forward to hosting you again in the future! Till then, best wishes.

10/10 – Excellent

Ong

Séjour de 1 nuit en octobre 2023
M Resort & Hotel Kuala Lumpur a répondu le 15 nov. 2023
Dear Valued Guest,We are delighted to read that you were happy with your stay. Thank you for having chosen us. It would be an honor to welcome you back for even more of our hospitality. Until then we remain at your service.

10/10 – Excellent

Louis

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
Séjour de 2 nuits en octobre 2023
M Resort & Hotel Kuala Lumpur a répondu le 19 oct. 2023
Dear Valued Guest,Knowing that you felt welcomed and well taken care of warms our hearts. Thank you for choosing to stay with us, and we look forward to hosting you again in the near future!

10/10 – Excellent

Madihah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I really enjoyed the property atmosphere, breakfast, staff hospitality and room. I want to repeat again.
Séjour de 1 nuit en septembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 25 sept. 2023
Dear Valued Guest,Thank you for this great review! We are happy to hear that you've been so charmed by your experiences and felt well taken care of by the team. We are very much looking forward to your next visit! Till then, take care and best regards.

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Overall good
Overall, its a very nice hotel with pleasant staff. It suited my purpose as i was attending a Conference held at the hotel. Recommended for those who want a resort feel whilst in KL. Worth the price i paid at Hotel.com
Séjour de 1 nuit en septembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 25 sept. 2023
Dear Valued Guest,Thank you for taking time to write us a review. Your feedback will definitely serve as an encouragement for us to continuously upkeep the service and hospitality standards that we offer. We certainly look forward to being part of your future visits and it would be a great honour to welcome you back!

10/10 – Excellent

YAP

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en septembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 25 sept. 2023
Dear Valued Guest,We glad to note that you felt warmly welcomed when you stepped through our doors. Thank you for allowing us the privilege to serve you and here's wishing you a great rest of your day and year!

8/10 – Bien

Mohd Khairul Fitri

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The facility area, such as the swimming pool and kids club, was interesting. However, during my stay, the water in the swimming pool was quite cloudy.
Séjour de 1 nuit en septembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 25 sept. 2023
Dear Valued Guest,Thank you for selecting us as your preferred accommodation during your recent visit. Rest assured that your feedback has been raised to the respective team ensure we improve in the areas highlighted. With this said, we genuinely appreciate your recommendation and hope to welcome you back again.

10/10 – Excellent

Roslina

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome
Séjour de 1 nuit en septembre 2023
M Resort & Hotel Kuala Lumpur a répondu le 25 sept. 2023
Dear Valued Guest,It is an absolute pleasure to know that your holiday was well spent with us. Thank you very much for your review. We are hoping to warmly welcome you back in the not-too-distant future. Till then, cheers.

10/10 – Excellent

shalini

Séjour de 1 nuit en août 2023
M Resort & Hotel Kuala Lumpur a répondu le 4 sept. 2023
Dear Valued Guest,We're glad to note that you had such an enjoyable and relaxing break at our hotel. Providing our guests with a memorable experience is always our top priority, and it's rewarding to know that we succeeded in meeting your expectations. Once again, thank you for your feedback, and we look forward to hosting you again soon!

10/10 – Excellent

Azril

Séjour de 2 nuits en août 2023
M Resort & Hotel Kuala Lumpur a répondu le 4 sept. 2023
Dear Valued Guest,We're delighted to hear that you had a wonderful and enjoyable break during your stay with us. It's always our goal to provide a comfortable and memorable experience for our guests, and we're thrilled that we succeeded in doing so for you. Once again, thank you for choosing our hotel, and we can't wait to have you back soon!

10/10 – Excellent

Lay Peng

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2023
M Resort & Hotel Kuala Lumpur a répondu le 16 août 2023
Dear Valued Guest,Thank you for choosing to stay at M Resort & Hotel Kuala Lumpur. Our team works hard to ensure every guest has a memorable and comfortable experience, and it's always rewarding to know that our efforts are appreciated. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats as well. Until then, best wishes.

8/10 – Bien

Yak Chin

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement
A little out of reach to central due to lack of transportation.
Séjour de 2 nuits en août 2023
M Resort & Hotel Kuala Lumpur a répondu le 14 août 2023
Dear Valued Guest,Our warmest appreciation for your review. We are delighted you have enjoyed your overall stay at our beautiful property as well as our attentive and friendly service on this occasion. Hopefully, you will have a reason to return to us soon. Until then, best wishes.

10/10 – Excellent

King Yip

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en août 2023
M Resort & Hotel Kuala Lumpur a répondu le 14 août 2023
Dear Valued Guest,Thank you very much for your great feedback in regard to your stay with us at M Resort & Hotel Kuala Lumpur. It pleases us to know that our location, facilities, food, service from the heart and the room has won you over. Until we meet again, we wish you all the best.

8/10 – Bien

Adrian

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
The room cleaning is always missing something... soap, towels, etc. inconsistent cleaning up.
Séjour de 4 nuits en août 2023
M Resort & Hotel Kuala Lumpur a répondu le 22 août 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value all guest feedback as it helps us identify areas where we can improve our services. However, we are genuinely sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused. Please be assured that the team had been re-briefed on our service standards and continuous training efforts will be strengthened to achieve service excellence. With this said, we are happy to have been at your service and look forward to more of such opportunities. Till then, best regards

10/10 – Excellent

Mohd Aiman

Séjour de 1 nuit en juin 2023
M Resort & Hotel Kuala Lumpur a répondu le 14 août 2023
Dear Valued Guest,We are delighted to read that you were happy with your stay. Thank you for having chosen us. It would be an honor to welcome you back for even more of our hospitality. Until then we remain at your service.

8/10 – Bien

Erni Rosliza

Séjour de 1 nuit en juillet 2023
M Resort & Hotel Kuala Lumpur a répondu le 21 août 2023
Dear Valued Guest,Our team takes great pride in ensuring that every guest feels welcomed and valued, and your review reaffirms that we are on the right track. We would be honored to welcome you back in the future and continue providing you with outstanding hospitality.

8/10 – Bien

Erni Rosliza

Séjour de 1 nuit en juillet 2023
M Resort & Hotel Kuala Lumpur a répondu le 21 août 2023
Dear Valued Guest,Our team takes great pride in ensuring that every guest feels welcomed and valued, and your review reaffirms that we are on the right track. We would be honored to welcome you back in the future and continue providing you with outstanding hospitality.

10/10 – Excellent

Ker Shin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and new hotel. Inconvenient as there is nothing around the vicinity, not even convenience store hence to get around, will definitely need to call for transport. Other than that, the hotel is spacious, new and clean. Good variety in the hotel breakfast buffet too..
Séjour de 1 nuit en juillet 2023
M Resort & Hotel Kuala Lumpur a répondu le 28 juill. 2023
Dear Valued Guest,We're delighted to hear that you enjoyed your stay and had a good break with us. We can't wait to welcome you back for more memorable moments in the future. Whether it's for business or leisure, rest assured that our dedicated team will be here to ensure your next stay is just as fantastic.