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The Knaresborough Inn - The Inn Collection Group – Avis

4 out of 5
The Knaresborough Inn - The Inn Collection Group
Bond End, Knaresborough, England

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 20 avis sur 31." "
Note de 8 – Bien, d’après 9 avis sur 31." "
Note de 6 – Acceptable, d’après 2 avis sur 31." "
Note de 4 – Médiocre, d’après 0 avis sur 31." "
Note de 2 – Terrible, d’après 0 avis sur 31." "

9,8/10

Propreté

9,0/10

Service et personnel

8,8/10

Commodités

9,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Val

Voyage de couple
Points forts : Propreté, commodités
All
Séjour de 1 nuit en mai 2024
Guest Experience a répondu le 7 mai 2024
Thank you for your feedback. We hope to see you again soon.

10/10 – Excellent

Frances

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This newly-refurbished property was excellent. The staff were very friendly, and the service was great. I would thoroughly recommend staying there.
Séjour de 4 nuits en avril 2024
Guest Experience a répondu le 7 mai 2024
Thank you for the review. We would love to welcome you back soon.

10/10 – Excellent

Ian

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly welcome and attentive staff, after we found somewhere to park, easily. (Park around the back) The room was clean and tidy ready for 3 of us. Restaurant and bar was comfortable, food was lovely, (king prawn pizza was👌) To sum it up, when we return to knaresborough we will stay here again.
Séjour de 1 nuit en avril 2024
Guest Experience a répondu le 23 avr. 2024
We would love to welcome you back soon. Thanks for the feedback.

10/10 – Excellent

John

Voyage en famille
Points forts : Commodités
Beautiful place. Friendly staff, great service. Couldn’t ask for more. Will definitely return
Séjour de 1 nuit en mars 2024
Guest Experience a répondu le 8 avr. 2024
We would love to welcome you back. Thank you for your kind words.

10/10 – Excellent

Brian

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very large room and bathroom. Decor in rooms tasteful Staff very pleasant and helpful
Séjour de 2 nuits en mars 2024
Guest Experience a répondu le 26 mars 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 – Excellent

Jayne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Guest Experience a répondu le 11 févr. 2024
Thank you for your rating. See you again soon.

10/10 – Excellent

Paul

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Guest Experience a répondu le 31 janv. 2024
Thank you for your rating. We would love to welcome you back.

8/10 – Bien

Trevor

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Newly Renobetd but Rooms Small
Newly renovated Inn with a great looking pub area but the rooms were small. Bar service was poor and the staff were a bit rude too. Dirty glasses and bottles all over the bar area.
Séjour de 1 nuit en décembre 2023
Guest Experience a répondu le 31 janv. 2024
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

10/10 – Excellent

Iain

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Location
Very welcoming, comfortable and personable hotel. Food was really good and service with a smile.....
Séjour de 1 nuit en décembre 2023
Guest Experience a répondu le 21 déc. 2023
Thank you for passing on your feedback. We could not be happier that you had a enjoyable stay with us. We hope to see you very soon.

6/10 – Acceptable

Karen

Séjour de 1 nuit en décembre 2023
Guest Experience a répondu le 20 déc. 2023
Thank you for taking the time to rate us. We hope to see you again soon.

10/10 – Excellent

Lucy

Séjour de 2 nuits en novembre 2023
Guest Experience a répondu le 20 déc. 2023
Thank you for taking the time to rate us.

10/10 – Excellent

Mechelle

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovley country pub style restaurant and bar. It was really busy and sevice was quite slow, it felt like there should've been more staff. Several types of wine on the list were not available, but our food was great! The rooms are fresh and clean and beds comfy. Great location for the sights of Knaresborough.
Séjour de 1 nuit en novembre 2023
Guest Experience a répondu le 20 déc. 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 – Excellent

Sheila

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is massively improved since the Inn Collection group took over. WOW, brilliant. Totally refurbished . Everything was brilliant. Excellent meal , great service .
Séjour de 1 nuit en novembre 2023
Guest Experience a répondu le 24 nov. 2023
Thank you for your feedback. We would love to welcome you back soon.

8/10 – Bien

George

Séjour de 1 nuit en novembre 2023
Guest Experience a répondu le 24 nov. 2023
Thank you for your rating.

8/10 – Bien

Arwel

Séjour de 2 nuits en novembre 2023
Guest Experience a répondu le 24 nov. 2023
We appreciate you taking the time to share your rating.

8/10 – Bien

Ian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Knaresborough Inn a good place to stay
Everything about hotel was very good. Disappointed with room allocation, we had booked the last double room in the main building (according to the website) however, we were placed in the annexe which was a short walk from the main building. We questioned why there had been a change without being notified but did not get a reason for this only to be told that the annexe room was the equivalent standard and same price. The room was clean and tidy, however the weather was wet and windy for most of our stay and we had to wrap up and use a brolly when going for meals, etc. Apart from that the staff were very polite and pleasant. Good location with useful transport links so it was not necessary to drive anywhere. I would recommend this hotel to other travellers.
Séjour de 2 nuits en novembre 2023
Guest Experience a répondu le 14 nov. 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 – Excellent

Craig

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was beautiful, decor was famtastic, room was excellent and bar / restaurant lovely. Staff friendly and happily answer any questions
Séjour de 1 nuit en novembre 2023
Guest Experience a répondu le 14 nov. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 – Excellent

SHELLEY

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super clean.
Séjour de 2 nuits en octobre 2023
Guest Experience a répondu le 14 nov. 2023
Thank you for your rating. We would love to welcome you back. :)

10/10 – Excellent

Graham

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel, great location, excellent food and wonderful staff.
Séjour de 4 nuits en octobre 2023
Guest Experience a répondu le 24 oct. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 – Acceptable

Brett

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Such a shame
Lovely place, great staff but my room was cold and I was a very noisy environment, freshly decorated room which was very nice but a strong smell of paint, and unfortunately an uncomfortable bed.
Séjour de 1 nuit en octobre 2023
Guest Experience a répondu le 12 oct. 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 – Excellent

Joe

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great service.
Séjour de 1 nuit en septembre 2023
Guest Experience a répondu le 28 sept. 2023
Thank you for your rating. See you again soon.

10/10 – Excellent

Rosslyn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great 3 night stay 👌
Hotel just opened after refurbishment and was lovely and comfortable. Room was spacious and very clean as was the public areas. Few niggles with service and the inexperienced team but their efforts were appreciated seeing as it was the hottest weekend of the year and the whole of Knaresborough seemed to have turned out. Food was amazing no complaints there at all. Staff really friendly and so was the clientele especially the dogs, being a dog friendly establishment!! We did have a plumbing noise issue in our room which the manager sorted promptly and had to be moved for the last night when the door didnt lock but the receptionist was on it without no trouble and again the manager, Ian, who was very approachable was very accommodating. Issues like these can happen anywhere but its how they are dealt with matters and we have no complaints there. We will return again as it was one of the best hotels we have stayed in England and is in a beautiful part of the country.
Séjour de 3 nuits en septembre 2023
Guest Experience a répondu le 28 sept. 2023
Thank you so much for sharing your feedback. We would love to welcome you back soon.

8/10 – Bien

Clare

Séjour de 2 nuits en septembre 2023
Guest Experience a répondu le 28 sept. 2023
Thank you for your rating. We hope to see you again soon.