I'm really impressed with the service at this hotel. Upon arrival in Levi, there was a small misunderstanding regarding our room due to our small dog. We needed a specific type of room and were pleasantly surprised to be upgraded to a suite. The hotel provided a food bowl, snacks, and a towel for our dog at no extra cost. Additionally, during dinner at the restaurant, when we mentioned that the wine didn't pair well with the food, the waiter gave us the wine for free. Exceptional service at this hotel.