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Grand Royal Swiss Hotel – Avis

4 out of 5
Grand Royal Swiss Hotel
Vihiga Road, Kisumu

Avis

7,8

Bien

Note de 10 – Excellent, d’après 6 avis sur 18." "
Note de 8 – Bien, d’après 8 avis sur 18." "
Note de 6 – Acceptable, d’après 1 avis sur 18." "
Note de 4 – Médiocre, d’après 1 avis sur 18." "
Note de 2 – Terrible, d’après 2 avis sur 18." "

9,2/10

Propreté

8,6/10

Service et personnel

8,8/10

Commodités

8,6/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 – Bien

Markus

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juillet 2019
Shan a répondu le 16 août 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

10/10 – Excellent

jeffrey

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is an expertly run hotel with an amazingly friendly, helpful and attentive staff who speak excellent English. A nice, safe resort that westerners will feel at home visiting.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Valerie

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely place, friendly staff, and the food especially the fish was amazing.

4/10 – Médiocre

Edgar

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Confort de la chambre
Music was blasting restaurant ( banquet going on ) we were in room 205 .. the party didn't stop until 2am Then next morning the music started back at 7am
Séjour de 1 nuit en septembre 2022

8/10 – Bien

Boureima

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2022

10/10 – Excellent

Valerie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great value for your money and very serene
Séjour de 1 nuit en mai 2022

10/10 – Excellent

Daniel

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good
Amazing
Séjour de 1 nuit en février 2022

6/10 – Acceptable

Jecinter, RENTON

Séjour de 1 nuit en octobre 2021

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk staff were excellent, check in and out were seamless. Waitstaff in the dining room are inattentive and preoccupied
Séjour de 2 nuits en février 2021

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel
Hotel staff are horrible with managers being the redeeming entities. Without the managers, the staff(specifically front desk staff) run rogue, quoting different prices for the same room and coming up with stay rules on the fly. Disappointing to say the least. Horrible customer service , mediocre food and terrible rooms. The air conditioning did not work and the hot water was spotty. The rooms have no outdoor facing windows. Windows face indoor corridor. Horrible. I would not recommend this hotel.
Séjour de 1 nuit en décembre 2019

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff and facilities - location a bit far from Kisumu but peaceful.
Séjour de 1 nuit en septembre 2019
GM a répondu le 11 oct. 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager

2/10 – Terrible

Lutta

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
My First Stay at the Kisumu Grand Royal
Overall comfortable. Our meeting was facilitated very well.
Séjour de 2 nuits en août 2019
GM a répondu le 11 oct. 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager

10/10 – Excellent

Andrew

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
GREAT TRIP
Séjour de 6 nuits en juillet 2019
Shan a répondu le 16 août 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was slow. It took me over 30min to check in. The property is great and a good place to relax. However, the pool is at the conference area and one might not enjoy the swim if there is a meeting in progress, which means swimming is limited to evenings after most meetings are done
Séjour de 1 nuit en avril 2019
Shan a répondu le 16 août 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Well noted your comment on slow Check-in and will ensure the process will be quickly done by the Front Office Team. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 – Bien

Alex, salisbury, Wiltshire UK

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Secure hotel in attractive grounds. Rooms are large and well appointed. Staff helpful and friendly. Occupancy seemed low though which detracted from the ambience.
Séjour de 1 nuit en janvier 2019
Shan a répondu le 16 août 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I lost a smart phone, a power bank and international socket adapter
Séjour de 2 nuits en décembre 2018

8/10 – Bien

Mark

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Luxury in Kisumu
The Grand Swiss Hotel is a taste of luxury at a good price.
Séjour de 1 nuit en août 2018
Shan a répondu le 16 août 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. We apologize that you didnt enjoyed the meal we served to yourself and will ensure the necessary actions will be taken. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

10/10 – Excellent

Andrew

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
They went out of their way to ensure that you are comfortable. Similar to a 4 star hotel in the USA.
Shan a répondu le 16 août 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601