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Courtyard by Marriott Kingston, Jamaica – Avis

3.5 out of 5
Courtyard by Marriott Kingston, Jamaica
1 Park Close, Kingston

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 267 avis sur 491." "
Note de 8 – Bien, d’après 152 avis sur 491." "
Note de 6 – Acceptable, d’après 43 avis sur 491." "
Note de 4 – Médiocre, d’après 16 avis sur 491." "
Note de 2 – Terrible, d’après 13 avis sur 491." "

9,4/10

Propreté

9,0/10

Service et personnel

8,2/10

Commodités

9,0/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Marie odile

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bel HOTEL sécurisé dans le centre de Kingston. Bonne literie bonne insonorisation.

10/10 – Excellent

Norris, Spring Valley

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Attended a funeral and decided to stay at Courtyard Marriott, this was a good choice hotel was great clean and quiet. We had off street parking and the property was safe.
Séjour de 6 nuits en mai 2024

10/10 – Excellent

Winsome

Voyage d’affaires
Love it will be back. Also will refer to family and friends.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Martin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The facilities were clean and well maintained. Staff were excellent. Friendly,professional ,courteous
Séjour de 3 nuits en mars 2024

8/10 – Bien

Zalika

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice hotel in the heart of new kingston and right next to emancipation park. Lots of restaurants within walking distance. Friendly staff. Nice restaurant in hotel lobby and pool with bar on the second floor. Would stay here again.
Séjour de 3 nuits en mars 2024

8/10 – Bien

Etty

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel
stay was great we stayed for 2 nights , Breakfast was delicious.

8/10 – Bien

Wensley

Points forts : Propreté
Séjour de 2 nuits en mars 2024
David Nava a répondu le 11 mars 2024
Thank you for your preference and business! We appreciate your feedback.Hope we can host you again in a near future.Regards

8/10 – Bien

Christine

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Whenever I showered, the water did not go into the drain, but onto the floor in the bathroom. Therefore, I had to spread towels on the floor. As a result, I walked on a damped towel daily. When I requested to change my room, the employee Asia informed me that all the bathrooms had the same drain issue as mine.
Séjour de 4 nuits en février 2024
David Nava a répondu le 11 mars 2024
Christine,Thank you for your preference and business! We appreciate your feedback; we are sharing it with our engineering team to resolve the issue.Hope to welcome you again in a near future.

8/10 – Bien

Susan

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely, friendly staff, great rooms, clean, modern, lovely breakfast etc. downside was the limited menu for dinner and sterile dining area. However, definitely would stay there again when in Kingston.
Séjour de 2 nuits en mars 2024
David Nava a répondu le 11 mars 2024
Susan, Thank you so much for your preference and business.We are glad to know that you enjoyed your stay with us. We will share your comments with the hotel's team and review the menu options for dinner.Hope we can welcome you back in a near future.

8/10 – Bien

Eleanor

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was great and so was the staff. My complaint was that the room rate that I booked increased nightly without my knowledge and I was not aware of this until I checked out. How is this possible when I secured a price a booking that was suppose to be for the entire time that I stayed??
Séjour de 3 nuits en mars 2024

8/10 – Bien

Pearline

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and within walking distance to different amenities. Very friendly staffs.
Séjour de 1 nuit en mars 2024
David Nava a répondu le 6 mars 2024
Pearline,Thank you so much for your preference and business.We are happy to know that you had a good stay with us.Hope we can host you again in a near futureRegards

8/10 – Bien

Sulochana

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Anthony

Voyage de couple
Privacy was respected and the customer service was awesome
Séjour de 2 nuits en février 2024
David Nava a répondu le 2 mars 2024
Anthony,Thank you for sharing your experience with us. Provide the best customer service is our priority every day! Hope we can host you in a near future.Regards,

8/10 – Bien

NYEDRA

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Cleanliness was wonderful.
Séjour de 4 nuits en février 2024
David Nava a répondu le 2 mars 2024
Nyedra,Thank you so much for your preference and support.We are so glad to know that you enjoyed your stay with us. We appreciate your feedback; we will share with our housekeeping team to recognize their job.Once again thank you so muchHope to host you again in a near future.

10/10 – Excellent

robert

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to many business venues. Park next door is cool
Séjour de 2 nuits en février 2024
David Nava a répondu le 28 févr. 2024
Thank you so much for your business and preference! We are so happy to know that you enjoyed your stay with us.Hope we can host you again in a near future

8/10 – Bien

Akeem, Kingston 4

Points forts : Propreté
Séjour de 5 nuits en février 2024
David Nava a répondu le 22 févr. 2024
AkeemThank you so much for your preference and business!Hope we can host you again in a near future.Regards

8/10 – Bien

Andrew

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en février 2024
David Nava a répondu le 20 févr. 2024
Andrew,Thank you for your business and preference! We would like to know more details about your experience and the areas that you want to see improve.Hope we can host you in a near future.Regards

8/10 – Bien

Angella

Séjour de 1 nuit en février 2024
David Nava a répondu le 20 févr. 2024
Angella,Thank you for your business and preference!We continue working to provide the best service to our guest.Hope we can host you in a near future!Regards,

10/10 – Excellent

Kimberly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
There is laumdry service which is a plus when travelling.
Séjour de 1 nuit en février 2024
David Nava a répondu le 20 févr. 2024
Kimberly,Thank you so much for your preference and support!We are so happy to know that our laundry area met your expectations during your stay.Hope we can welcome you again in a near future.Regards,

8/10 – Bien

Lanisia

Séjour de 1 nuit en février 2024
David Nava a répondu le 20 févr. 2024
Thank you so much for your preference and business!We hope you can visit us again soon when your travels take you back to Kingston!Regards

10/10 – Excellent

Renee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent Stay
Séjour de 1 nuit en février 2024
David Nava a répondu le 7 févr. 2024
ReneeThank you so much for your preference and support.We are glad to know that you had an excellent stay with us.Hope we can host you in a near future.Regards

10/10 – Excellent

Rodwell Neville

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nil
Séjour de 4 nuits en janvier 2024
David Nava a répondu le 6 févr. 2024
Thank you so much for your business and preference. We are glad to know that you have a great experience with us.Hope we will be able to serve you soon in a near future.

10/10 – Excellent

Sharon

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and comfortable. Staff members were very friendly and professional. Food was good though some items would run out. Very convenient location. Park across the street but also has a gym on site. Enjoyable stay.
Séjour de 7 nuits en décembre 2023
David Nava a répondu le 30 janv. 2024
Sharon,we are so happy to know that you had a wonderful stay with us. Our team works every day to provide the best experience to our guests.We would love to welcome you back in a near future.Regards

10/10 – Excellent

Sharon

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Property was very clean and situated in a central point
Séjour de 2 nuits en janvier 2024
David Nava a répondu le 30 janv. 2024
Sharon,Thank you so much for sharing with us your comments.We are glad to know that you had a good experience with us.Hope we can see you again soon in our lovely property.Sincerely,

10/10 – Excellent

barbara

Voyage en famille, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en janvier 2024
David Nava a répondu le 16 janv. 2024
Barbara,Thank you so much for the time to rate our service! We appreciate your business and preference.We hope to see you again soon in our hotel.Regards

10/10 – Excellent

Saleen

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Food was good at the onsite restaurant, staff was very friendly and warm.
Séjour de 6 nuits en janvier 2024
David Nava a répondu le 16 janv. 2024
Saleen,Thank you so much for your preference and your feedback!We are so happy that our food options delighted you.Hope we will be able to serve you again in the near future.Regards,

10/10 – Excellent

Natalia

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A la par del parque
David Nava a répondu le 8 janv. 2024
Natalia,Thank you so much for your visit. We really appreciate your preference.We are glad to know that you enjoyed your stay with us. We will be more than happy to welcome you in a near future,Regards

10/10 – Excellent

Sharon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 10 nuits en décembre 2023
David Nava a répondu le 8 janv. 2024
Sharon,Thank you so much for your preference and visit. We are glad to know that you enjoyed your stay with us.Hope we can host you in a near future.Regards,

4/10 – Médiocre

Michelle

Séjour de 12 nuits en décembre 2023
David Nava a répondu le 8 janv. 2024
Michelle,Thank you so much for taking the time to respond the survey. We are so sorry because we could not meet your expectations. We will continue working to improve our services in order to create an exceptional experience for our guests. If you can share with us more details about your experience, it will be very much appreciated.Hope we have the opportunity to host you again.

10/10 – Excellent

Lois

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
When you enter inside the property the smell that great you is so fresh. Staff was friendly and courteous. My husband and children enjoy their stay. Will most definitely come back.
Séjour de 4 nuits en décembre 2023
David Nava a répondu le 3 janv. 2024
Lois,Thank you so much for your preference and feedback!We are so happy to know that you enjoyed your stay with us.We are looking forward to seeing you again in our hotel.Happy new year!!

10/10 – Excellent

vielka

Séjour de 2 nuits en décembre 2023
David Nava a répondu le 3 janv. 2024
Vielka,Thank you so much for your preference and business! We are glad to know that you have a great experience with us. Hope we have the opportunity to serve you in the near future.Happy new year!

8/10 – Bien

Marjorie

Points forts : État et installations de l’hébergement
Good
Séjour de 4 nuits en décembre 2023
David Nava a répondu le 16 déc. 2023
MarjorieThank you so much for your preference and business! We are glad to know that you have a good experience in our hotel. We will continue working to improve and in your next visit we can exceed your expectations.Regards,

6/10 – Acceptable

Shannon

David Nava a répondu le 6 févr. 2024
Shannon,Thank you so much for your stay and preference.Could you please share more details with us about your stay?Regards

10/10 – Excellent

Tiana

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I will definitely stay there again. The staff was WONDERFUL and the chefs and restaurant team were bar none. Have a challenging food allergy and I was accommodated with thoughtfulness and kindness. I was made delicious food twice a day which really made my trip great. Major thanks to the team.......they can also make a proper cappucino!
Séjour de 4 nuits en décembre 2023
David Nava a répondu le 12 déc. 2023
Tiana,Thank you so much for your business! We are so happy to know that you had a great stay at our hotel. Hope we can host you again in a near future.Happy Holidays!

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Not the Marriott service and attention
Everything takes forever and it seems that they are doing you a favor when the have to service you.
Séjour de 2 nuits en décembre 2023
David Nava a répondu le 12 déc. 2023
We are so sorry to read your comment!We will continue working to improve our services for our guest.We appreciate your feedback.Regards

10/10 – Excellent

Jose

Séjour de 4 nuits en novembre 2023
David Nava a répondu le 18 déc. 2023
JoseThank you so much for your preference and your business!We like to hear that we met your expectations during your recently visit.Hope we can host you again in a near future.Happy Holidays

10/10 – Excellent

MILTON

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
IT WAS BEAUTIFUL
Séjour de 3 nuits en novembre 2023
David Nava a répondu le 12 déc. 2023
Milton,Thank you so much for your preference and business! We are glad to know that we meet your expectations.Hope to host you in a near future.Happy Holidays

10/10 – Excellent

Patricia

Séjour de 3 nuits en novembre 2023
David Nava a répondu le 16 déc. 2023
Patricia,Thank you so much for your preference and business! We are glad to know that you had a good experience with us.Hope we will have the opportunity to serve you again in a near future.Happy Holidays

10/10 – Excellent

Robert, Pembroke Pines

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Right center of New Kingston, access to everything
Séjour de 2 nuits en novembre 2023
David Nava a répondu le 22 nov. 2023
Robert,Thank you so much for your business and preference!We are glad to know that we met your expectations.We hope to welcome you again in a near future.Regards

8/10 – Bien

Lissette

Voyage en famille
Points forts : Confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
A bit disappointed with MARIOTT
Hotel needs renovation. Curtains were broken, bathroom had old stains, broken tiles, toiletries were incomplete and towels need to be renewed. Bed comfortable but pillows were super uncomfortable. Bartender in the pool area seemed to be having a bad day (every day) Staff front desk and restaurant were nice
Séjour de 4 nuits en novembre 2023
David Nava a répondu le 13 nov. 2023
Lissette,Thank you so much for your business and feedback.We really apologize for not to meet your expectations. Our hotel has started the renovation process, and we will continue working to improve our service that our guest deserves. Once again thank you so much for your feedback and hope we can host you in a near future.Regards,

10/10 – Excellent

Thelma

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay ! This is our second stay here and it has been wonderful. We will make this our go to hotel every time we visit Kingston. Thank you
Séjour de 3 nuits en novembre 2023
David Nava a répondu le 14 nov. 2023
ThelmaThank you so much for your preference!We are so happy to know that we met your expectations. This is your home in Kingston any time that you travels take you back.Hope we can host you again in a near future.Regards

8/10 – Bien

Rachel

Séjour de 1 nuit en novembre 2023
David Nava a répondu le 12 déc. 2023
Rachel,Thank you so much for choosing us while you visit Kingston!Hope we can host you again in a near future!Happy Holidays

10/10 – Excellent

Janet

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Loved the cleanliness of the place and how courteous the staff was
Séjour de 2 nuits en novembre 2023
David Nava a répondu le 7 nov. 2023
Janet,Thank you so much for your preference and support.We are glad to know that we met your expectations during your recently visit.Hope we host you again in a near future.Regards

4/10 – Médiocre

Natalia

Séjour de 3 nuits en octobre 2023
David Nava a répondu le 28 nov. 2023
Natalia,Thank you so much for your business and preference! We are not happy to know that we didn't meet your expectation. We would like to know more about your experience in our hotel. If you are so kind, please share with us. Regards

10/10 – Excellent

LORENZO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quiet and enjoyable stay. Staff was friendly and facility well kept. The food was good
Séjour de 7 nuits en octobre 2023
David Nava a répondu le 1 nov. 2023
Lorenzo,Thank you so much for your preference and your feedback!We are glad to know that we meet your expectations.Hope we can host you in a near future.Regards

8/10 – Bien

Raul, Miami

Séjour de 4 nuits en octobre 2023
David Nava a répondu le 14 nov. 2023
Raul,Thank you so much for choosing us as your home in Kingston! We appreciate your preference and business.We hope to welcome you in a near futureRegards

8/10 – Bien

Shanika

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en octobre 2023
David Nava a répondu le 24 oct. 2023
Shanika,Thank you so much for your preference and your business. Hope we can host you again in a near futureRegards,

6/10 – Acceptable

Marlene

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Some of the staff was attentive and friendly(Joel kadeen, Patricia(the one who attempted to fix the safe)Orlando the shuttle staff some housekeepers and the security team. However, before a guest check into the room everything should be cleaned and fixed(toilet seat, sink clogs, safe, and tub stains).
Séjour de 2 nuits en septembre 2023
David Nava a répondu le 3 oct. 2023
Marlene,Thank you so much for your preference and feedback!We appreciate your business, and we will work with our housekeeping and engineering team to take care more about the details in the rooms.We hope we can host you again in a near futureRegards

6/10 – Acceptable

Bryant

Séjour de 2 nuits en septembre 2023
David Nava a répondu le 3 oct. 2023
Thank you so much for your preference and support!!We appreciate your business, and we hope to host you in a near future. Regards,