While some of the staff is friendly, quality and management systems seems lacking. The gym is a name, the electric cords for most machine were cut, the two with cord, not working properly. There is a bench press but no dumbbells, mats etc. Basically nothing for women. Kitchen service is dependant on the staff, catch or miss. Room cleaning was terrible. No cleaning for two days, when I complained, negative attitude from front desk. A trial to get some one to remove the two days old garbage. While they changed the sheets and towels the next day, the following day, they "fixed" the bed, but didn't bother to clean. Hairs and desk on the bed. Fortunately it was mine. The bins were again not emptied. Yes, unfortunately I was there for a week. Had a 4 days conference and relied on Expedia 8star rating. The management needs to get their act together. They have some good workers but inconsistent in and poor service speaks to poor quality management, i.e management systems.