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Havana Cabana at Key West  – Avis

4 out of 5
Havana Cabana at Key West
3420 N. Roosevelt Blvd, Key West, FL

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 911 avis sur 1467." "
Note de 8 – Bien, d’après 293 avis sur 1467." "
Note de 6 – Acceptable, d’après 136 avis sur 1467." "
Note de 4 – Médiocre, d’après 73 avis sur 1467." "
Note de 2 – Terrible, d’après 54 avis sur 1467." "

9,0/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

8,6/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Melanie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Magnifique piscine. Service de navette pratique pour aller dans la vieille ville.
Séjour de 3 nuits en mai 2024
Chris a répondu le 26 mai 2024
Thank you so much for the kind review.

10/10 – Excellent

Alexandre

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tout était parfait,
Séjour de 2 nuits en avril 2024
Nataly a répondu le 18 avr. 2024
Dear Alexandre, Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We are thrilled that you enjoyed your time here at our property. We hope to welcome you again on your next adventure in the Keys. Until next time, take care!

6/10 – Acceptable

Thomas

Séjour de 1 nuit en avril 2024
aiko a répondu le 4 mai 2024
Dear Thomas, Thank you for staying with us. We appreciate your review and we hope to welcome you again in Havana Cabana.

10/10 – Excellent

Pascal

Séjour de 1 nuit en février 2024
Aiko a répondu le 20 mars 2024
Dear Pascal, We are so happy to know that you had a good time with us overall. We hope to see you again on your next visit here in Key West.

10/10 – Excellent

Morgane

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Les détails qui change tout
Excellente accueil un personnel au petit soin plein de petite attention qui font la différence Merci pour ce moment passé au sein du Havana cabana
Séjour de 1 nuit en novembre 2023
Aiko a répondu le 6 nov. 2023
Dear Morgane, Thank you for taking the time to let us know about your stay at Havana Cabana Key West.We are humbled by your kind comments on our guest service and we look forward to sharing them with our team. Please come back and see us again when you are next in the area.

6/10 – Acceptable

Jean-Marc

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Not like the pictures
The photos look very good when you book the hotel but we didn’t get a room nearly as nice as the pictures. One part of the hotel is nice but most of the rooms are in an old building.It’s really hard to find a parking space and there is two huge ship containers as extra storage space (i guess) in the parking. The staff was very friendly and helpful,the pool was nice but always crowded and we were never able to find an empty chair to put our stuff.They also don’t allow you to bring any beverages in the pool area so you have to buy your alcohol at the bar or drink your own drink outside of the pool area. Major positive point are the free shuttles to get downtown and back.
Séjour de 2 nuits en septembre 2023
Aiko a répondu le 7 sept. 2023
Dear Jean- Marc, Thank you for taking the time to provide feedback about your recent stay at Havana Cabana. We apologize that the services offered to you fell short of the quality you absolutely deserve. We assure you that we take the reviews of our guests seriously and will use your feedback as an opportunity to improve our offerings and service levels. We hope that you will consider giving us another opportunity to host you in in the near future!

8/10 – Bien

laurent

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Facing the Ocean and the Road
Séjour de 3 nuits en août 2023
Aiko a répondu le 29 août 2023
Dear Laurent, Thank you for staying with us and leaving us your feedback. We hope to see you again on your next stay in Key West.

6/10 – Acceptable

Sophie

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Points positifs: décoration, piscine, personnel sympathique et arrangeant , et navettes gratuites pour le centre Points négatifs : odeur de moisi dans les chambres et très humide, le ménage pas fait il faut demander, musique très forte dans l’hôtel et autour de la piscine de 9:30 à 23h c'est tres inconfortable, les prix de la restauration et boissons sont élevés.
Séjour de 2 nuits en août 2023
Aiko a répondu le 23 août 2023
Dear Sophie, We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our nice rooms, beautiful views, and inviting pool added to your experience. However, we apologize for any disappointment with room cleanliness and loud music. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 – Excellent

Joanne

Voyage en famille
Points forts : Commodités
B
Séjour de 1 nuit en août 2023
Aiko a répondu le 3 août 2023
Dear Joanne, Thank you for your feedback! WE hope to see you again here in Havana Cabana.

10/10 – Excellent

Philippe

Points forts : Propreté, service et personnel et confort de la chambre.
Superbe hôtel typique
Séjour de 1 nuit en juin 2023
Chris- Front Office Manager a répondu le 3 juill. 2023
Thank you so much for taking the time to share your experience with us. Thank you so much for the kind ratings. I'm so glad we were able to make your stay enjoyable. We hope you come back and visit us here in Paradise soon.

10/10 – Excellent

Marc

Séjour de 1 nuit en juin 2023
Aiko a répondu le 19 juill. 2023
Dear Marc, Thank you for your feedback! We are glad you enjoyed your stay with us. We hope to host you back at Havana Cabana.

10/10 – Excellent

Kevin

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Excellent séjour
Séjour parfait ! L’hôtel est vraiment beau, propre et le personnel chaleureux ! Le petit + c’est l’odeur du hall dès votre arrivée, elle vous plonge directement dans l’ambiance. Nous recommandons la piscine qui est assez grande. En bref, nous avons adoré !
Séjour de 2 nuits en avril 2023
Chris- Front Office Manager a répondu le 1 mai 2023
Thank you so much for taking the time to share your experience with us. Thank you so much for the kind ratings. I'm so glad we were able to make your stay enjoyable. We hope you come back and visit us here in Paradise soon.

10/10 – Excellent

SOPHIE

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très belle piscine et une cadre idilique
Séjour de 2 nuits en février 2023
Chris- Front Office Manager a répondu le 26 févr. 2023
Thank you so much for taking the time to share your experience with us. We hope you come back and visit us here in Paradise soon.

8/10 – Bien

Nicolas

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2023
Chris- Front Office Manager a répondu le 6 janv. 2023
Thank you for taking the time to review your recent stay. We appreciate all feedback provided by our valued guests and apologize for any of the inconveniences experienced during your stay.

10/10 – Excellent

M

Séjour de 1 nuit en juillet 2022
Front desk team a répondu le 14 juill. 2022
Thank you so much for your positive rating for your recent visit here at the Havana Cabana

2/10 – Terrible

Benoit

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
A éviter
Très décevant les chambres sont très humides ainsi que les draps a un point tel que vos vêtements sex propre seront humides la journée suivante. Ne mérite pas le titre d’hôtel.
Séjour de 1 nuit en octobre 2021
Wil a répondu le 30 oct. 2021
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience.

10/10 – Excellent

VALERIE

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2021
Front desk team a répondu le 2 août 2021
Thank you for staying with us, hopefully see you next time.

6/10 – Acceptable

Tatiana

Points forts : Service et personnel
I liked the shuttle Downtown from the hotel which runs every 30 min. I also enjoyed the pool and the bar. What I didn’t like is that breakfast is not included, there is no entertainment, no live music or shows. The price doesn’t match the quality of the hotel.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Laura

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an amazing time at Havana Cabana. The shuttle service was great. We hopped on the free bus Duval Loop at the drop off point. The staff was amazing. The pool was beautiful. Bar food outstanding. No complaints.
Séjour de 2 nuits en mai 2024
aiko a répondu le 27 mai 2024
Dear Laura, We appreciate your wonderful feedback!We hope to see you again on your next visit to Key West!

6/10 – Acceptable

Yulexys

Voyage en groupe
Points forts : Commodités, état et installations de l’hébergement
Everyone is nice staff , but need smart TV in the rooms to be more efficient
Séjour de 2 nuits en mai 2024
Aiko a répondu le 27 mai 2024
Dear Yulexys, We apologize for the inconvenience. We appreciate your feedback and rest assured, we will inform the right department.

10/10 – Excellent

Maria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A great place to stay, enjoyed every single day the staff the hotel everything was amazing. Definitely staying there again.
Séjour de 4 nuits en mai 2024
Chris a répondu le 26 mai 2024
Thank you so much for your kind review! We're thrilled to hear that you enjoyed every single day of your stay with us. Our staff works hard to provide exceptional service, and it's wonderful to know that it made your experience amazing. We can't wait to welcome you back on your next visit!

10/10 – Excellent

Divya

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Aiko a répondu le 27 mai 2024
Dear Divya, We appreciate your wonderful feedback!We hope to see you again on your next visit to Key West!

4/10 – Médiocre

Jeffrey

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The only good thing about this “resort” is the pool. The pool is very nice and plenty of seating and cabanas to lounge in. The rest of the property is a dump! The bar area is inadequate and the dining area with a “food truck”, back in the day we called them “Roach Coaches” on the construction sites is very poor and the food is better at McDonald’s. The room we stayed in smelled, which we finally figured out came from the bathroom. Whether it was the water drains or the toilet, who knows??? Whenever we were in the room we kept bathroom door closed with the fan on to elevate the smell. We had to ask to have the room cleaned, towels changed etc… something we shouldn’t had to ask for. I think the overall experience in the keys would have been far better at another resort. Our first time in the keys and we will know better next time. I would not recommend this place, especially for the price and the added “Resort Charge”.
Séjour de 4 nuits en mai 2024
Chris a répondu le 26 mai 2024
Thank you for sharing your feedback. We’re glad to hear you enjoyed our pool area, but we’re very sorry to learn that the rest of your experience didn’t meet your expectations. Your comments about the bar, dining area, and room condition are concerning, and we will address these issues with our team to improve our services. We apologize for any inconvenience you faced and appreciate your input as it helps us to enhance our guest experience.

10/10 – Excellent

Justin Chandler

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff and property great. The shuttle to downtown makes it easy to see the sights. Also, getting to and from the airport.
Séjour de 4 nuits en mai 2024
Chris a répondu le 26 mai 2024
Thank you for your review! We're delighted to hear you enjoyed our staff, property, and convenient shuttle service. We hope to welcome you back soon!

10/10 – Excellent

Nora

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Key West's best pool. Property is in New Town area, away from the hustle bustle of Duval and the Old Town properties (which i absolutely love, as well). Property does have a shuttle that will take you to the fun if you so desire. In my opinion, it's a bit much to ride a scooter or bicycle from the hotel to the Duval Street activities due to Route 1 being so busy (not safe, IMO). The food truck is good, but the options are limited. However, there's a ton of good dining within minutes. I travel to Key West twice a year, typically. Havana Cabana is my new favorite place to stay. Can't wait until October when they make the switch to adults only.
Séjour de 3 nuits en mai 2024
Chris a répondu le 26 mai 2024
Thank you for your wonderful review! We're thrilled to be your new favorite place to stay in Key West and appreciate your feedback on our pool, location, and shuttle service. We look forward to welcoming you back in October when we make the switch to adults only!

10/10 – Excellent

Faytinchia, Memphis

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love the location, the cleanliness of the establishment and i also appreciated the shuttle being available to transport me to and from davull Street from 10am to 1030 pm for free.
Séjour de 4 nuits en mai 2024
Aiko a répondu le 25 mai 2024
Dear Faytinchia, Thank you for staying with us. We are glad to hear about your positive feedback especially with the cleanliness and shuttle. We hope to see you again on your next visit in Key West.

10/10 – Excellent

Deb

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Liked the shuffle service to downtown. Appreciated the smoothies, popsicles and warm mini churros in the afternoon at the pool.
Séjour de 3 nuits en mai 2024
Aiko a répondu le 24 mai 2024
Dear Deb, thank you for staying with us. We appreciate your review and we hope to see you again on your next visit in Key west!

8/10 – Bien

Paul

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
A little far from Downtown but had a good shuttle service.
Séjour de 4 nuits en mai 2024
Nataly a répondu le 23 mai 2024
Dear Paul,Thank you for sharing your experience at the Havana Cabana Key West Waterfront Resort. We are thrilled you enjoyed your stay and hope to welcome you back on your next adventure in the Keys! Until next time, take care!

10/10 – Excellent

Manuela

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I truly enjoyed my stay at this hotel, the hospitality provided was amazing & the property itself was so nice. Great choice for a nice vacation. Cant wait to go back :)
Séjour de 1 nuit en mai 2024
Nataly a répondu le 23 mai 2024
Dear Manuela,Thank you for choosing to stay at the Havana Cabana Key West Waterfront Resort. We are thrilled that you enjoyed your stay and that our staff provided a warm and kind welcome! We hope to welcome you back on your next adventure in the Keys! Until next time, take care!

10/10 – Excellent

Tamika

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay!
Séjour de 2 nuits en mai 2024
Nataly a répondu le 22 mai 2024
Dear Tamika,Thank you for sharing your experience at the Havana Cabana Key West Waterfront Resort. We are thrilled that you enjoyed your time here in Havana. We hope to welcome you on your next adventure in the Keys. Until next time, take care!

10/10 – Excellent

Stephen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect
Séjour de 3 nuits en mai 2024
Nataly a répondu le 21 mai 2024
Dear Stephen,Thank you for choosing to stay at the Havana Cabana Key West Waterfront Resort. We are thrilled to hear that your stay was perfect! We hope to welcome you back on your next adventure to the Keys. Until next time, take care!

8/10 – Bien

Fredrick

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pool is great! Poolside rooms are on the smaller side but not terrible. Overall, this is a great place to stay in Key West with an excellent shuttle service to the downtown area.
Séjour de 4 nuits en mai 2024
Nataly a répondu le 21 mai 2024
Dear Fredrick,Thank you for sharing your exceptional experience at the Havana Cabana Key West Waterfront Resort. We are thrilled you enjoyed your stay in Havana. It is great to hear that you enjoyed our beautiful pool and outstanding shuttle service to and from the downtown area. We hope to welcome you back on your next adventure in the Keys. Until next time, take care!

10/10 – Excellent

Bridget

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed our stay at Havana Cabana! Loved the pool and the atmosphere!
Séjour de 3 nuits en mai 2024
Nataly a répondu le 21 mai 2024
Dear Bridget,Thank you for choosing to stay at the Havana Cabana Key West Waterfront Resort. We appreciate your kind and thoughtful words. We are thrilled you enjoyed your stay with us and hope to welcome you back on your adventure in the Keys. Until next time, take care!

8/10 – Bien

Barbara

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
HC does a great job given its location. Shuttle service great as are staff and concierge
Séjour de 7 nuits en mai 2024
Nataly a répondu le 21 mai 2024
Dear Barbara, Thank you for sharing your experience at Havana Cabana Key West Waterfront Resort. We are thrilled that you enjoyed your time here in Havana! It is great to hear that you enjoyed our exceptional shuttle service to and from the downtown area. We hope to welcome you back on your next adventure to the Keys. Until next time, take care!

10/10 – Excellent

Todd Allen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful pool area, friendly and helpful staff. Shuttle ran downtown close to Duval Street. Food was amazing and main lodge had a great Cuban flare.
Séjour de 5 nuits en avril 2024
Nataly a répondu le 21 mai 2024
Dear Todd Allen,Thank you for sharing your exceptional experience at Havana Cabana Key West Waterfront Resort. We are thrilled to hear that our staff providing a friendly and warm welcome. It is also great to hear that you enjoyed our outstanding shuttle service to and from the downtown area and our Cuban atmosphere. We hope to welcome you back on your next adventure in the Keys. Until next time, take care!

10/10 – Excellent

Olga

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
the hotel is amazing and we were so don't care that it is far away from historical part because you have fast and convenient shuttle bus! Food was amazing, nice rooms, lobby is so beautiful. But!! So many caterpillars around the property I've never seen! Around the pool , in and outside the pool bathroom, on the patio. Bbbbrrrr this is not for everyone. I do understand that they will become butterflies but how you can move them away from guest area?
Séjour de 1 nuit en avril 2024
Nataly a répondu le 17 mai 2024
Dear Olga,Thank you for sharing your experience at Havana Cabana Key West Waterfront Resort. We are delighted that you enjoyed our exceptional shuttle service, spacious rooms, beautiful property!In regards to the caterpillars, management will be informed of this issue to improve guest experiences. We hope to welcome you back on your next adventure to the Keys! Until next time, take care!

10/10 – Excellent

Marybel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and friendly
Séjour de 1 nuit en mai 2024
Aiko a répondu le 17 mai 2024
Dear Marybel, Thank you for staying with us. We appreciate your review. We Hope to see you again on your visit in Key West.

8/10 – Bien

Carrol

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Havana Cabana is currently NOT all adult. So if you’re looking for something for the summer without kids, look somewhere else. The property is old but they do strive to keep it clean. The rooms are old and a bit musty, but ok. The staff is lovely, front desk staff is great and very helpful. Food and drinks at the pool bar are expensive as is everything in Key West. Resort fee is also quite high for basically a pool. Shuttle service is a plus, but drops off quite a ways from Mallory Square so keep that in mind. Only one location too. Drivers are nice and were accommodating for us on a couple occasions. All in all it was a nice stay. I won’t be going back, there are a lot of places to explore.
Séjour de 4 nuits en mai 2024
Aiko a répondu le 16 mai 2024
Dear Carrol, Thank you for staying with us. We hope to see you again on your next stay in Key West.

2/10 – Terrible

Alexandre

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property adverse as “adults only” however it had over 50 children running around, dirty pool and pool area, dirty rooms, very outdated hotel, don’t waist your money there. Far from everything fun. No beach area, located on a very busy road.
Séjour de 3 nuits en mai 2024
Nataly a répondu le 15 mai 2024
Dear Alexandre, Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay!We sincerely apologize for the miscommunication in regards to the adults only advertisement. We are currently family friendly until the end of September. Starting October 1st , 2024, we will be converting to a strictly adults only resort. As for the other issues mentioned above, we sincerely apologize. Our team strives for outstanding customer service and cleanliness. We are sorry to hear that you did not experience this during your stay. We will bring this up to management for further analysis and discussion to better improve our services. We hope that in the future you give us another opportunity to make things right. As well as to ensure that your stay is enjoyable. Until next time, take care!

6/10 – Acceptable

Cassandra, Denver

Points forts : Propreté
Séjour de 2 nuits en mai 2024
Aiko a répondu le 16 mai 2024
Dear Carrol, Thank you for staying with us. We hope to see you again on your next stay in Key West.

10/10 – Excellent

Mariann

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very well Good service great resort
Séjour de 1 nuit en mai 2024
Nataly a répondu le 14 mai 2024
Dear Mariann,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We are thrilled to hear that you enjoyed your time here in Havana and hope to welcome you back in the future! Until next time, take care!

8/10 – Bien

Antonio

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always a good place to stay. The accommodation worked well for our family.
Séjour de 4 nuits en mai 2024
Nataly a répondu le 14 mai 2024
Dear Antonio,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We are thrilled that enjoyed your time here in Havana and hope to welcome you back in the future! Until next time, take care!

10/10 – Excellent

Laurie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The bed was comfy, it was great to have full sized bed pillows, unlike a lot of other hotels.Large, thick bath towels. Included shuttle service to downtown, it was great to park our car and not get back in it until the day we left. Everyone at the front desk were friendly and helpful! We would definitely stay again.
Séjour de 3 nuits en mai 2024
Aiko a répondu le 13 mai 2024
Dear Laurie, Thank you for staying with us. We appreciate your review and we hope to see you again on your next visit in Key West.

10/10 – Excellent

Ashley

Voyage en famille avec de jeunes enfants
Truly amazing staff and property! It’s super clean , people are friendly and the pool is amazing. The staff were so accommodating. I’d recommend everyone to stay here. They truly made my first visit to Florida amazing. Complementary snacks by the pool, a free shuttle down town. Just overall great experience! Thank you !
Séjour de 3 nuits en mai 2024
Aiko a répondu le 12 mai 2024
Dear Ashley, Thank you for staying with us. We appreciate your feedback and we are glad you had a fantastic time with us.

10/10 – Excellent

manuel, Miami Fl

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved this will be back excellent service
Séjour de 1 nuit en mai 2024
Aiko a répondu le 12 mai 2024
Dear Manuel, Thank you for staying with us. We appreciate your feedback and we are glad you had a fantastic time with us.

8/10 – Bien

Stephen

Points forts : Propreté, service et personnel
Points faibles : Commodités
Nice atmosphere overall.
Séjour de 4 nuits en avril 2024
Nataly a répondu le 11 mai 2024
Dear Stephen,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay! We are thrilled that you enjoyed your time here in Havana! We hope to welcome you back on your next adventure in the Keys! Until next time, take care!

6/10 – Acceptable

Heather

Voyage en famille
Points faibles : Propreté, commodités
Needed more options for the price of stay.
Séjour de 3 nuits en mai 2024
Nataly a répondu le 7 mai 2024
Dear Heather,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on you recent stay! We sincerely apologize for any issues you may have experienced here at Havana. We hope to welcome you back on your next adventure in the Keys. Until next time, take care!

8/10 – Bien

Caryn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotels property was beautiful. Food truck and bar were delicious. Room was Nice. Balcony had beautifulview of water across the street. Bathroom plumbing was atrocious. Tiolet hard to flush. Shower difficult to operate. No handrail or grab bar in tub/shower. No hair blower in room. Had to request several times.
Séjour de 2 nuits en mai 2024
Nataly a répondu le 7 mai 2024
Dear Caryn,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay!We are thrilled that you enjoyed your time here in Havana! We sincerely apologize for any issues you experienced here at our property. We will further discuss the issues above with our management team to further improve our service for upcoming guest.We hope to welcome you back on your next adventure in the Keys! Until next time, take care!

10/10 – Excellent

Natashia

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was all very friendly!
Séjour de 4 nuits en mai 2024
Nataly a répondu le 7 mai 2024
Dear Natashia,Thank you for choosing to stay with us and for taking time out of your day to provide us feedback on your recent stay!We are thrilled that you enjoyed your stay with us and that our staff provided excellent service. We hope to welcome you back on your next adventure in the Keys. Until next time, take care!

8/10 – Bien

Melissa L

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Overall the property and staff were fantastic! Everyone was so friendly and welcoming. The only downside was the continued humidity in the room that kept most surfaces damp as well as not helping the condition of room floor. Even with that one negative i would definitely recommend the hotel to others and plan to return next year!
Séjour de 3 nuits en avril 2024
aiko a répondu le 6 mai 2024
Dear Melissa, Thank you for staying with us. Appreciate your review and we'll see you again next year!