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Castle Green Hotel In Kendal, BW Premier Collection – Avis

4 out of 5
Castle Green Hotel In Kendal, BW Premier Collection
Castle Green Lane, Kendal, England

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 263 avis sur 473." "
Note de 8 – Bien, d’après 151 avis sur 473." "
Note de 6 – Acceptable, d’après 42 avis sur 473." "
Note de 4 – Médiocre, d’après 14 avis sur 473." "
Note de 2 – Terrible, d’après 3 avis sur 473." "

9,2/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Terence

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel, located just outside of Kendal, 20 minute walk to town. Fantastic breakfast and great service
Séjour de 1 nuit en mars 2024
Robert Glashan a répondu le 4 avr. 2024
Many thanks for your review and we hope to welcome you backKind regardsRobert GlashanGeneral Manager

10/10 – Excellent

millie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
the staff were lovely and friendly, rooms were clean and spacious! would definitely recommend x
Séjour de 1 nuit en février 2024
Robert Glashan a répondu le 11 mars 2024
Many thanks, Millie for your feedback and hope to see you again in 2024.Kind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Carlos

Séjour de 1 nuit en décembre 2023
Robert Glashan a répondu le 23 févr. 2024
Hi Carlos,Delighted that you had a great time and hope to see you back with us in the near futureKind regardsRobert GlashanGeneral manager

8/10 – Bien

Anthony

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Robert Glashan a répondu le 14 févr. 2024
Thanks for your review and hope to see you againKind regardsRobert GlashanGeneral Manager

8/10 – Bien

Lewis

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Robert Glashan a répondu le 13 févr. 2024
Many thanks for your review, Lewis and hope to welcome you back in '24Kind regardsRobert GlashanGeneral manager

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very good
It was wonderful can not thank em enough the room the view was brilliant
Séjour de 1 nuit en janvier 2024
Robert Glashan a répondu le 29 janv. 2024
Delighted that you had a great time. Hope to see you againkind regardsRobert Glashan

6/10 – Acceptable

Diane

Voyage de couple
Points forts : Service et personnel
Staff were friendly & helpful. Food at the hotel and on site pub was excellent. The hotel location is good with the town centre around 30 minutes walk. The pool area was uninspiring and access was limited. There was no availability for spa treatments during our stay. The room wasn’t cleaned properly. The lack of decent toiletries was disappointing and not what we expected in a 4 star hotel.
Séjour de 3 nuits en décembre 2023
Robert Glashan a répondu le 1 janv. 2024
Many thanks, Diane, for your feedback which is greatly appreciated. Next time you visit, please go online and organise your treatment to avoid disappointment. We have 4 treatment rooms so booking is sensible. As part of our sustainability plan, we are moving, in early January, to large bottles of toiletries. Hopefully these will be more to your liking. Kind regardsRobert Glashan General manager

10/10 – Excellent

Una

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely location and good quality hotel with very friendly staff. Would revisit this hotel if we return to Kendal. A very minor negative was the tiny bottle of shower gel supplied for two guests. We ended up buying some elsewhere. But that really was the only negative in a five day stay.
Séjour de 5 nuits en décembre 2023
Robert Glashan a répondu le 28 déc. 2023
Many thanks for your review and delighted that you had a great time. As part of our sustainability plan, we reducing our dependency on single use plastic and moving to large wall mounted bottles of shower and body gel in the New Year.We look forward to seeing you again in 2024.Kind regardsRobert GlashanGeneral manager

8/10 – Bien

Gareth

Séjour de 1 nuit en décembre 2023
Robert Glashan a répondu le 22 déc. 2023
Many thanks for your feedback and hope to see you again in 2024kind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Janet

Séjour de 1 nuit en novembre 2023
Robert Glashan a répondu le 22 déc. 2023
Many thanks for your feedback and hope to see you again in 2024kind regardsRobert GlashanGeneral Manager

8/10 – Bien

David

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Beautiful hotel and fantastic staff, unfortunately the Pub and Restaurant Annabelle on the hotel grounds ( not the main hotel) is very expensive and the food is way below standard and I was gobsmacked with the packaged onions £4-50 and pepper sauce
Séjour de 1 nuit en novembre 2023
Robert Glashan a répondu le 24 nov. 2023
Thanks for your review. I'm afraid everything costs these days. If we made a loss, we would go out of business. Hope to see you againkind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Darren

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Robert Glashan a répondu le 24 nov. 2023
Thanks for your review. Hope to see you againkind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Colin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Robert Glashan a répondu le 10 nov. 2023
We are delighted that you enjoyed your stay and hope you will returnKind regardsRobert GlashanGeneral manager

8/10 – Bien

Alex

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a lovely stay, the only thing I can bring up is it was like being at a night club being directly above the gym with the loud music.
Séjour de 2 nuits en octobre 2023
Robert Glashan a répondu le 6 nov. 2023
Many thanks for your feedback Alex and apologies for the noiseHope to see you againKind regardsRobert GlashanGeneral manager

10/10 – Excellent

Adrian

Séjour de 1 nuit en octobre 2023
Robert Glashan a répondu le 24 nov. 2023
Thanks for your review. Hope to see you againkind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Simon

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very helpful & cheery staff, efficient & welcoming. Clean & tidy spacious room with a very comfortable bed.
Séjour de 1 nuit en octobre 2023
Robert Glashan a répondu le 17 oct. 2023
Many thanks for your feedbackKind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Karen

Séjour de 1 nuit en octobre 2023
Robert Glashan a répondu le 17 oct. 2023
Many thanks for your feedbackKind regardsRobert GlashanGeneral manager

10/10 – Excellent

Jill

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel and wonderfully friendly, accommodating staff. Delicious food, great bar and restaurant and pub next door. Convenient free parking right outside the door. Beautiful grounds. Beautiful large room with nice view. Would recommend this hotel highly.
Séjour de 1 nuit en septembre 2023
Robert Glashan a répondu le 11 oct. 2023
Many thanks for your review and we hope to have the pleasuring of looking after you againKind regardsRobert GlashanGeneral manager

10/10 – Excellent

Heinz

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Gutes Mittelklass-Hotel
Schön gelegenes Mittelklass-Hotel. Zu empfehlen. Gastro-Angebot mittelmässig. Sonst zu empfehlen,
Séjour de 3 nuits en octobre 2023
Robert Glashan a répondu le 11 oct. 2023
Vielen Dank für Ihre Bewertung und wir hoffen, Sie wiederzusehenMit freundlichen GrüßeRobert GlashanHauptgeschäftsführer

10/10 – Excellent

Chris

Séjour de 1 nuit en septembre 2023
Robert Glashan a répondu le 11 oct. 2023
Many thanks for your review and we hope you will return in the futureKind regardsRobert GlashanGeneral manager

10/10 – Excellent

Edward

Séjour de 1 nuit en septembre 2023
Robert Glashan a répondu le 11 oct. 2023
Many thanks for your review and we look forward to welcoming you backKind regardsRobert GlashanGeneral manager

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en août 2023
Robert Glashan a répondu le 4 sept. 2023
Many thanks for your review and hope to see you againKind regardsRobert GlashanGeneral manager

8/10 – Bien

Helen

Séjour de 1 nuit en août 2023
Robert Glashan a répondu le 11 oct. 2023
Many thanks for your review and we hope you will return.Kind regardsRobert GlashanGeneral manager

10/10 – Excellent

Robert

Séjour de 2 nuits en août 2023
Robert Glashan a répondu le 26 août 2023
Many thanks for your review and we are delighted that you enjoyed your stay with us. Hope to see you again.Kind regardsRobert GlashanGeneral manager

10/10 – Excellent

John

Séjour de 1 nuit en août 2023
Robert Glashan a répondu le 11 oct. 2023
Many thanks for your review and we hope you will return in the futureKind regardsRobert GlashanGeneral manager

6/10 – Acceptable

Sarah

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
Hotel is ok, not the most modern in decor of overall hotel or rooms or even swimming facilities. Breakfast was a bit poor, not enough crossaint or fresh fruit etc each day, once they run out that’s it. Our room wasn’t very clean, dirty bathroom vent we had to show them & therefore didn’t work. Was fixed quickly. Spoons in room looked like they’d been wiped clean & not new clean ones. Staff generally fine. Prob not somewhere to stay again. Area itself is nice & pretty.
Séjour de 5 nuits en août 2023
Robert Glashan a répondu le 18 août 2023
Thanks, Sarah, for your constructive feedback. Apologies for the disappointment. Plenty of fruit and croissants, perhaps we were refilling.I trust that you spoke to housekeeping to get the issues resolved. Our current yearly cleanliness score, according to our guests, is 93.5% so still room for improvement.Kind regardsRobert GlashanGeneral manager

10/10 – Excellent

Joseph

Séjour de 1 nuit en août 2023
Robert Glashan a répondu le 10 août 2023
Thanks Joseph, hope to see you againKind regardsRobert GlashanGeneral Manager

10/10 – Excellent

William

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hotel with very polite and helpful staff.
Séjour de 4 nuits en juillet 2023
Robert Glashan a répondu le 10 août 2023
Many thanks for your review, William, and we hope to see you againKind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Beverley

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hotel, spa and food.
The hotel was beautiful and I especially noticed how warm and friendly the staff were. We made use of the Green Room spa, and would highly recommend it. The Greenhouse restaurant was a wonderful experience, the food was a very high standard and delicious.
Séjour de 1 nuit en juillet 2023
Robert Glashan a répondu le 25 juill. 2023
Many thanks for your review, Beverley and we hope to have the pleasure of welcoming you backKind regardsRobert GlashanGeneral Manager

8/10 – Bien

Steven

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel set in beautiful gardens. Perfect location for driving around the lakes and close enough to walk into Kendal town for the pubs.
Séjour de 2 nuits en juillet 2023
Robert Glashan a répondu le 24 juill. 2023
Many thanks for your review and hope to see you againKind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Ranvinder

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2023
Robert Glashan a répondu le 12 juill. 2023
Many thanks for your reviewKind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Suliman, Riyadh

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff were super helpful through our several days stay. .
Séjour de 4 nuits en juillet 2023
Robert Glashan a répondu le 10 juill. 2023
Many thanks for your feedback and come and see us againKind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Heather

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Had a lovely stay staff were very friendly and helpful the room was nice and quiet the breakfast was wonderful
Séjour de 5 nuits en juin 2023
Robert Glashan a répondu le 6 juill. 2023
Thanks for your review, Heather, much appreciated. We hope to welcoming you back soonKind regardsRobert GlashanGeneral Manager

8/10 – Bien

s

Voyage d’affaires
Points forts : Propreté, service et personnel
The hotel itself is beautiful my room was lovely staff were great especially the receptionist. However the hotel is not particularly friendly if you have health mobility issues. I got there after 8 so was in the overflow carpark which meant having to walk up a steep bank and then two flightsof stairs to get to the reception area dragging a case and lap top bag which was far from ideal and painful. Once in the hotel i was advised i was on second floor and there was no lift for my part at which point i could genuinely have cried at the thought of carrying my heavy case and lap top bag up another 2 flights of stairs. But the lovely receptionist could see i was struggling and she helped me carry my bags up and i was extremely grateful to her. So hotel is fab if your fit can get parked at the top outside reception and get a ground floor room if not its not so good.
Séjour de 1 nuit en juillet 2023
Robert Glashan a répondu le 6 juill. 2023
Many thanks for your feedback. I would have hope that you could have parked at the entrance using your disability badge. Next time, let us know and we will secure you a space and a bedroom on the ground floor near receptionKind regardsRobert GlashanGeneral Manager

10/10 – Excellent

Joanne

Séjour de 1 nuit en juillet 2023
Robert Glashan a répondu le 5 juill. 2023
Many thanks for your review and we hope that you will return!Kind regardsRobert GlashanGeneral Manager

10/10 – Excellent

George

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lake District Hidden Gem
Lovely hotel with fantastic staff and great amenities. Will definitely be back!!
Séjour de 1 nuit en juin 2023
Robert Glashan a répondu le 5 juill. 2023
Thanks for your review and we look forward to welcoming you back.Kind regardsRobert GlashanGeneral manager

10/10 – Excellent

CHRISTINE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en mai 2023
Robert Glashan a répondu le 5 juill. 2023
Many thanks for your recent review and apologies for the delay in responding. We very much hope that you will visit us again and look forward to welcoming you backKind regardsRobert GlashanGeneral manager

8/10 – Bien

Darren

Séjour de 1 nuit en avril 2023

4/10 – Médiocre

Paul, CARLISLE

Séjour de 1 nuit en avril 2023

8/10 – Bien

Jorge

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
El preu no correspon a les habitacions
La relació qualitat preu no es correspon a un hotel de 4 estrelles. L’habitació era petita i les finestres donaven a les instal·lacions tècniques de l’hotel, en canvi el preu corresponia a una suite. Necessites un vehicle per arribar a l’hotel. Els serveis de personal i especialment la cuina son excelents.
Séjour de 1 nuit en avril 2023

6/10 – Acceptable

RONALD

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.

10/10 – Excellent

Denise

Séjour de 1 nuit en avril 2023

8/10 – Bien

Anne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good stay
Great stay, we had a lovely room, quite a lot of space, very clean and comfortable beds. The staff were very friendly and helpful. The only downside was the meals, which were very expensive with small portions but there are a few lovely pubs nearby.
Séjour de 3 nuits en mars 2023

10/10 – Excellent

Louise

Séjour de 2 nuits en mars 2023

4/10 – Médiocre

John, Chipping Norton

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was fine except for the meal we had on the first evening at the newly refurbished Alexanders pub restaurant which is part of the hotel. The artisan bread (£5.95) was stale which we sent back only to wait 10 minutes for it to be replaced (chef being clever?). This time of the 6 small pieces, only 4 were stale. However, before we had time to eat the replacement bread along came the main course (Seabass, tagliatelle and veg - £22.95). The Seabass was cooked well though very small. The tagliatelle was dry and lukewarm. The green veg (which weirdly was placed under the fish), was well cooked but totally without any seasoning. The young waiter was apologetic but clearly the place lacked professional supervision. We complained to reception who said they would inform management but heard nothing back.
Séjour de 2 nuits en mars 2023

10/10 – Excellent

Keith

Séjour de 1 nuit en février 2023

10/10 – Excellent

Richard

Séjour de 1 nuit en février 2023

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel
We stayed for 1 night while visiting Windermere. The hotel was great the only downside I can think of is the restaurant/bar was expensive and the menu “posh” for us. The staff are very helpful and the views are nice.
Séjour de 1 nuit en février 2023

10/10 – Excellent

Nicole

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2023

10/10 – Excellent

Nick

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic hotel and fantastic staff.
Séjour de 1 nuit en février 2023