Title: Hotel Heluan - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=8307&destination=Karlovy+Vary%2C+Karlovy+Vary+Region%2C+Czechia&selected=2535115&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Heluan Travelers can soak in panoramic views from this hotel's rooftop terrace while enjoying complimentary tea or coffee and convenient laundry services ## Photo gallery for Hotel Heluan ![Front of property - evening/night - Hotel Heluan (Karlovy Vary)](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/cef84c82.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Staircase - Hotel Heluan (Karlovy Vary)](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/01bc39ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Buffet - Hotel Heluan (Karlovy Vary)](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/4bce4b90.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Hotel Heluan (Karlovy Vary)](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/0f3f3bde.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Suite, City View - Hotel Heluan (Karlovy Vary)](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/fd403bff.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Heluan welcomes guests with a free breakfast buffet each morning and a charming terrace with scenic views. The lobby offers complimentary coffee and tea throughout the day, while the helpful multilingual staff ensures a comfortable stay. WiFi keeps everyone connected. ## Reviews 8.2 Very good ## Popular amenities - Breakfast included - Pet friendly - Free WiFi - Restaurant - Laundry - Housekeeping ## Room options ### Check availability for these dates Tonight [Mar. 21 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=2535115&PinnedHotelID=2535115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=2535115&PinnedHotelID=2535115&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 22 - Mar. 23](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=2535115&PinnedHotelID=2535115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=2535115&PinnedHotelID=2535115&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=2535115&PinnedHotelID=2535115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=2535115&PinnedHotelID=2535115&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 3 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=2535115&PinnedHotelID=2535115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=2535115&PinnedHotelID=2535115&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Double or Twin Room ![Minibar, in-room safe, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/87103fd9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ### View all photos for Suite ![Minibar, in-room safe, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/f63d6ce3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - Sleeps 4 - 1 Double Bed and 2 Twin Beds ### View all photos for Double Room Single Use ![Flat-screen TV](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/0b8b9602.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use - Sleeps 1 - 1 Double Bed ### View all photos for Superior Double Room, City View ![Minibar, in-room safe, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/29692800.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, City View - City view - 366 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Superior Suite, City View ![Superior Suite, City View](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/fd403bff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, City View - City view - 484 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Triple Room ![Minibar, in-room safe, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/3000000/2540000/2535200/2535115/b35cbffc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room - 484 sq ft - Sleeps 4 - 1 Double Bed and 1 Twin Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKarlovy-Vary-Hotels-Hotel-Heluan.h2535115.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKarlovy-Vary-Hotels-Hotel-Heluan.h2535115.Hotel-Information) ## About the area Karlovy Vary is home to Hotel Heluan. Zámecké Lázně and Lazne III are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Vridelni kolonada and Christmas House. Spend some time exploring the area's activities, including golfing. [Visit our Karlovy Vary travel guide](https://www.expedia.ca/Karlovy-Vary.dx8307) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.22360%2C12.88239&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Xje3Ki59IkSgNy-BTxQZ01QmlkE=) Tržište 41, Karlovy Vary, 360 01 ### What's nearby - ![Mill Colonnade showing street scenes, heritage architecture and heritage elements](https://images.trvl-media.com/place/6162519/83aac829-cc85-473a-9f1a-a9ea5aa26aad.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mill Colonnade 1 min walk \- 0.2 km - ![Karlovy Vary which includes interior views](https://images.trvl-media.com/place/553248621533096799/eaef9ac4-693f-4f73-aeeb-6580425ca7e2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hot Spring Colonnade 1 min walk \- 0.2 km - ![Church of St. Mary Magdalene featuring a church or cathedral, heritage architecture and heritage elements](https://images.trvl-media.com/place/6162243/890db744-f6e8-45e1-9553-6310fdfe618a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Church of St. Mary Magdalene 1 min walk \- 0.2 km - ![Karlovy Vary Municiple Theater showing a garden and heritage elements](https://images.trvl-media.com/place/6283612/f25f3c1a-071a-40f2-adae-51efbfb0ca69.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Karlovy Vary Municiple Theater 3 min walk \- 0.3 km - ![St. Peter and Paul Orthodox Church which includes heritage elements, art and religious aspects](https://images.trvl-media.com/place/553248635892181056/5d1b4572-1d44-4a27-b2e4-5b7df5260e58.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) St. Peter and Paul Orthodox Church 9 min walk \- 0.8 km ### Getting around - Karlovy Vary Station 10 min drive - Vaclav Havel Airport (PRG) 89 min drive ### Restaurants - Café Elefant 3 min walk - Plzeňka Carlsbad 6 min walk - Goethe's Beer House 4 min walk - Pizzeria La Famiglia 3 min walk - Kavárna Zámecká Věž 2 min walk ## About this property ### Hotel Heluan Upscale hotel Consider a stay at Hotel Heluan and take advantage of a free breakfast buffet, a terrace, and dry cleaning/laundry services. The on-site restaurant offers breakfast. Guests can connect to free in-room WiFi. You'll also find perks like: - Multilingual staff, laundry services, and a front-desk safe - Tour/ticket assistance, an elevator, and a 24-hour front desk - Luggage storage and coffee/tea in the lobby Room features All guestrooms at Hotel Heluan include amenities such as free WiFi, safes, and minibars. Extra amenities include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Bathrooms with shower/tub combinations and free toiletries - Flat-screen TVs with cable channels - Daily housekeeping and phones ## Similar properties ![Balcony](https://images.trvl-media.com/lodging/34000000/33410000/33408400/33408333/4cb86aae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Golden Lamb Karlovy Vary - Free airport shuttle - Free WiFi - Restaurant - Breakfast available 8.8 Excellent 161 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=33408333&PinnedHotelID=33408333&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; Modern European cuisine ](https://images.trvl-media.com/lodging/3000000/2640000/2636100/2636099/49e86d58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Romance Karlovy Vary - Breakfast included - Spa - Pet friendly - Free WiFi 9.2 Wonderful 582 reviews CA $153 CA $178 total includes taxes & fees Mar 23 - 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Pool - Spa - Pet friendly - Free WiFi 8.6 Excellent 158 reviews CA $81 CA $97 total includes taxes & fees Apr 19 - Apr 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=34870&PinnedHotelID=34870&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/94000000/93150000/93149100/93149003/c67b275a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Boutique Hotel Saxonia Karlovy Vary - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 23 reviews CA $142 CA $165 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=93149003&PinnedHotelID=93149003&HadPinnedHotel=true®ionId=-1&adults=2) ![Hiking](https://images.trvl-media.com/lodging/109000000/108050000/108047700/108047613/1b8f93cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Esplanade Carlsbad Karlovy Vary - Pet friendly - Free WiFi - Housekeeping 8.8 Excellent 38 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=108047613&PinnedHotelID=108047613&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room with Half board and Wellness Experience](https://images.trvl-media.com/lodging/25000000/24200000/24195900/24195860/ddd9b17a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Romania Karlovy Vary - Pool - Breakfast included - Free WiFi - Restaurant 8.4 Very good 99 reviews CA $86 CA $103 total includes taxes & fees Apr 6 - Apr 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=24195860&PinnedHotelID=24195860&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/10000000/9590000/9581200/9581196/w787h1194x0y3-9f692688.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spa Hotel Čajkovskij Karlovy Vary - Pool - Hot tub - Breakfast included - Spa 7.6 Good 12 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=9581196&PinnedHotelID=9581196&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/33000000/32470000/32467300/32467235/fb49ac6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pension Villa Rosa Karlovy Vary - Breakfast included - Pet friendly - Parking included - Free WiFi 10 Exceptional 24 reviews CA $156 CA $181 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=32467235&PinnedHotelID=32467235&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=2535115&PinnedHotelID=2535115&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2535115,33408333,2636099,1472910,16302763) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (CZK 10 per day) ### Food and drink - Free buffet breakfast available daily 8:00 AM to 10:00 AM - A restaurant - Coffee and tea in common areas ### Family friendly - In-room crib - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - Elevator ### More - 1 building - 4 floors - Built in 1750 ## Room amenities ### Bedroom - Bedsheets provided - Free crib - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - Flat-screen TV with cable/satellite channels ### Food and drink - Minibar ### More - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight ### Check-out Check-out before 10 AM Late check-out subject to availability Late check-out fee: CZK 375 ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of CZK 250 per pet, per night, plus a deposit of CZK 250 per night Service animals are welcome, and are exempt from fees Welcoming dogs only ### Children and extra beds Children are welcome Rollaway/extra beds are available for CZK 785.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CZK 50.00 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: CZK 10 per day - Pet deposit: CZK 250 per night - Pet fee: CZK 250 per pet, per night - Service animals are exempt from fees - Late check-out fee: CZK 375 (subject to availability) - Rollaway bed fee: CZK 785.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards ### Property is also known as Heluan Heluan Karlovy Vary Hotel Heluan Hotel Heluan Karlovy Vary Hotel Heluan Hotel Hotel Heluan Karlovy Vary Hotel Heluan Hotel Karlovy Vary ## Frequently asked questions ### Is Hotel Heluan pet-friendly? ### What time is check-in at Hotel Heluan? ### What time is check-out at Hotel Heluan? ### Where is Hotel Heluan located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Heluan Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.4 Location ### 8.4 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 30 8 - Good 35 6 - Okay 9 4 - Poor 4 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Verified traveller Aug 11, 2019 Liked: Cleanliness, property conditions & facilities Beautiful historic hotel and in a very central location. The location of this hotel is amazing, just walk out the door and there are lots of things in walking distance. Parking is a pain, though it seems for any of these super centralized hotels parking would be a pain for all of them. The room was large which was wonderful for our family of 4. ##### Verified traveller Stayed 2 nights in Jul 2019 Verified ### 10/10 Excellent #### Tatiana Jun 17, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Спокойный отдых По-прежнему все прекрасно, но теперь отель объединили с соседним отелем Ester, рецепшн и завтраки в этом отеле, а не в Heluan. В остальном всё как и раньше. В номере есть телевизор, минибар, чайник и чайный набор, шампунь и гель для душа. Нет кондиционера. Персонал доброжелательный и помогают во всем. В соседние Замковы лазни предоставляют скидку 15 процентов на процедуры. ##### Tatiana Stayed 3 nights in Jun 2019 Verified ### 10/10 Excellent #### Tim Mar 7, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful Hotel If you are looking for a modern high tech hotel then this is not for you. If you are looking for a beautiful well maintained historic building in the heart of a beautiful town then this is your place. The hotel and the room were both clean with an amazing view from the window and the breakfast was fantastic. Hassle free WIFI, friendly staff. Only issues I had were minor, the bed was two matresses pushed together and became a bit of a pain and when coming back late we had to wait around for someone to be at the desk to get our room key but other than that, great hotel, and would stay again and again... ##### Tim Stayed 2 nights in Mar 2019 Verified ### 10/10 Excellent #### Verified traveller Feb 28, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Optimale Lage, große Zimmer mit guter Fernsicht, perfekte Ausstattung, prima Frühstück, freundliches Personal. ##### Verified traveller Stayed 5 nights in Feb 2019 Verified ### 8/10 Good #### Verified traveller Aug 20, 2018 Good breakfast. Beautiful rooms. Water only lukewarm. Was nervous about the old lift but my partner thought it was great. ##### Verified traveller Stayed 1 night in Aug 2018 Verified ### 4/10 Poor #### JING YUAN Aug 3, 2018 Liked: Cleanliness, room comfort #### 我們到達這裡時無法CHECK IN. 而且沒有用到電梯 我們到達這裡時無法CHECK IN，因為他用隔壁飯店的櫃檯，必須到隔壁去，但沒讓我們先知道，我們在門口等了好久，後來打國際電話，才知道。 我們在門口等待期間. 我老公開著車子繞了5圈....他很生氣. 後來去停飯店指示的公共停車場，很遠很難找。 飯店裡有個電梯，上面有貼紙畫3個人並打X，我們以為那是貨物專用，人使用有危險，沒有用到電梯，因為每天很累還要爬樓梯，我很不開心，直到CHECK OUT我才知道. 那張貼紙的意思是不要3人搭乘. 2人是可以的....好想哭...... 優點: 房間不錯傢具漂亮. 在CHECK IN的地方吃早餐，早餐好吃。 ##### JING YUAN Stayed 1 night in Jul 2018 Verified ### 6/10 Okay #### Verified traveller Apr 8, 2018 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### SoLaLa ... aber übles Frühstück Frühstück sehr schlecht! Betten sehr "durchgelegen". Ansonsten schönes, altes Gebäude. Sehr zentral gelegen. Freundliches Personal. ##### Verified traveller Verified ### 8/10 Good #### Verified traveller Feb 9, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel central’s located and easy to reach the tourist centre on foot. The breakfast was very nice and the rooms clean and with a traditional feel. ##### Verified traveller Stayed 7 nights in Jan 2018 Verified ### 10/10 Excellent #### Giovana Jan 25, 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### Hotel Ester??? achei super estranho ter que ir ate o hotel ester pegar a chave e tomar o café da manha. Estao economizando com o serviço.... ##### Giovana Stayed 1 night in Jan 2018 Verified ### 10/10 Excellent #### Verified traveller Jan 9, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location and very clean The location was great Hotel bery clean And staff very friendly and helpful ##### Verified traveller Stayed 1 night in Dec 2017 Verified ### 6/10 Okay #### Jörg Nov 7, 2017 Liked: Cleanliness, staff & service, room comfort #### Zentrumsnaher, verblichenen Charme Das Hotel liegt in Zentrumsnähe, gegenüber eines Thermalbades. Ist per PKW zu erreichen - nicht von Verbotsschildern irritieren lassen. Zum Parkplatz 10 min zu Fuß. Die Registrierung erfolgt im Hotel nebenan. Frühstück gibt es im Hotel, ist reichlich U dem Preis angemessen. Die Zimmer sind riesig, mit Doppel- U Einzelbett. Von einigen Zimmern kann man auf die Stadt schauen. Mobiliar sauber, wenn auch schon abgenutzt. Restaurants gibt es in der Nähe, im Hotel nichts. Im Herbst ist die Luft im Ort nicht so schlimm, wie in anderen Städten ringsumher. Freundlicher E-Mail Kontakt, der die aufgetretenen Buchungsprobleme lösen half. Kontakt in Englisch. ##### Jörg Stayed 3 nights in Nov 2017 Verified ### 8/10 Good #### Verified traveller Nov 2, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 대체로 만족, Good 버스 터미널에서 1.5km 떨어져 있으나 관광지 한가운데 있어 위치가 좋다. 주말이라 비싸게 숙박했지만 가성비 좋은 호텔이다. 다시 묶고 싶은 호텔. ##### Verified traveller Stayed 1 night in Oct 2017 Verified ### 8/10 Good #### Lars Oct 15, 2017 Liked: Staff & service, property conditions & facilities #### Hotel Heluan in Carlsbad Got a big room with view of Heluan. Building old with charm. The mattresses in beds is time to change for new more comfy ones. Staff friendly, breakfast ok. For water boiler in room was missing coffe, there were only tea. ##### Lars Stayed 2 nights in Oct 2017 Verified ### 4/10 Poor #### Rapaela Oct 8, 2017 Disliked: Cleanliness, staff & service Hotelteam war am schlechtesten,das ich jemals kennengelernt habe. Ein Mann an der Rezeption schimpte auf tschechisch whärend des Gesprächs. Wir haben das versprochene Zimmer nicht bekommen. Der Herr hat uns ein Eindruck gemacht, dass er die Kunden von Expedia, Groupon, etc. nicht gern bei Ihm annehmen wollte ##### Rapaela Stayed 2 nights in Oct 2017 Verified ### 2/10 Terrible #### Nikki Aug 24, 2017 Disliked: Property conditions & facilities, room comfort #### Nicht zu empfehlendes Hotel Das einzig Gute an dem Hotel ist seine Lage. Ansonsten ist es alt und schmuddelig. Bei der Ankunft findet man keine Rezeption, dann stellt man anhand eines Zettels, welcher an der Tür aufgeklebt ist, fest, dass die Rezeption im Nachbarhaus ist. Das Haus sieht eher wie ein Mietshaus als wie ein Hotel aus. Die Nebentür war eine Massageinstitut wobei die Kunden dann vor unserer Tür saßen. Beim Betreten wurden wir durch einen dunklen, schmuddeligen Teppich empfangen. Die ganze Einrichtung war zwar nicht (sichtbar) schmutzig, wir vermieden aber damit in Kontakt zu kommen (alles mindestens 50 Jahre alt) Ich hatte nach dem Aufenthalt das Gefühl, dass mich der ganze Körper juckt. Im Bad befand sich ein Loch in der Wand, welches vermutlich von der Lüftung stammte...?? ##### Nikki Stayed 1 night in Aug 2017 Verified ### 10/10 Excellent #### Yoanna Aug 20, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice family hotel, centrally located. The hotel staff is super nice and very helpful. They do their best to accommodate. The facility itself is somewhat outdated but very clean and has good energy and is comfortable. ##### Yoanna Stayed 1 night in Aug 2017 Verified ### 8/10 Good #### Katie Jul 31, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 까를로비바리 중심의 좋은 호텔 아주 오래된 엘레베이터와 건물이라서 최신식 서비스를 원하는 여행객들은 다소 실망할 수 있겠으나 고풍스러운 디자인의 넓은 방이 인상적이었음. 까를로비바리 중심에 있고 가격도 합리적인 편이라서 추천할만함. 어린이 포함 가족들과 기차역에서 호텔까지 택시를 타고 왔는데 택시기사가 말도 안되는 요금을 청구하여 까를로비바리 자체에 매우 실망하였으나 호텔 지배인이 직접 나와서 문제를 해결해 주었음. 헬루안 호텔의 리셉션은 바로 옆 에스테르 호텔에 있으므로 체크인시 옆건물로 가야 함. ##### Katie Stayed 1 night in Jul 2017 Verified ### 6/10 Okay #### Verified traveller Jul 18, 2017 Liked: Staff & service, room comfort Disliked: Property conditions & facilities 房間空間很大有中世紀古典風，一客廳，一大床一小床，但可惜設備老舊浴缸水龍頭及蓮蓬頭故障... ##### Verified traveller Stayed 1 night in Jul 2017 Verified ### 8/10 Good #### Verified traveller Jun 8, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 舒適的選擇 房間很大，行李要推上坡有點辛苦，但整體算舒適。 ##### Verified traveller Stayed 1 night in Jun 2017 Verified ### 10/10 Excellent #### Verified traveller Apr 7, 2017 Liked: Cleanliness, staff & service, property conditions & facilities 早餐丰富。服务也不错。双床房床铺有点小，前台英语不好是个问题。不过值得推荐 ##### Verified traveller Verified ### 6/10 Okay #### Verified traveller Feb 4, 2017 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Wunderschönes Zimmer mit hartem Bett. Tolles Zimmer mit schönem Blick, tollem Stuck,riesengroßer Raum. Bett leider ohne Lattenrost und daher bretthart. Gutes Frühstück. ##### Verified traveller Verified ### 8/10 Good #### yuchi Nov 3, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 復古的住宿體驗 服務人員都很親切，離溫泉非常近，很不錯 ##### yuchi Verified ### 8/10 Good #### André Oct 8, 2016 Liked: Cleanliness, staff & service, property conditions & facilities #### Magnifiquement situé. Prix doux. Confort moyen. Magnifiquement situé, au centre de la zone touristique. Prix doux. Confort moyen : les fauteuils et le matelas étaient peu confortables, par contre la chambre était bien éclairée et offrait une vue superbe sur la ville. ##### André Verified ### 4/10 Poor #### Jose Antonio Aug 19, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Malas camas, buena situacion Hotel muy dejado , los colchones malisimos , las camas pesimas , buena situacion ##### Jose Antonio Verified ### 10/10 Excellent #### NING Aug 19, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 酒店服务人员的热情在捷克之行中堪称难得 酒店服务人员的热情在捷克之行中堪称难得，虽然提供的接送服务是收费的，但还是方便了客人的出行 ##### NING