Title: Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=29620336&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa Villa with kitchen, near Napili Bay ## Photo gallery for Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ![Interior - Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa (Kapalua)](https://images.trvl-media.com/lodging/30000000/29630000/29620400/29620336/cbce3073.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor dining - Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa (Kapalua)](https://images.trvl-media.com/lodging/30000000/29630000/29620400/29620336/703e9916.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sun loungers, beach towels - Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa (Kapalua)](https://images.trvl-media.com/lodging/30000000/29630000/29620400/29620336/5a0787e9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, stovetop - Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa (Kapalua)](https://images.trvl-media.com/lodging/30000000/29630000/29620400/29620336/7413e521.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa (Kapalua)](https://images.trvl-media.com/lodging/30000000/29630000/29620400/29620336/5f852021.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies Located in the prestigious Kapalua Resort, Kapalua Ridge 711-13 is a beautiful ocean view villa with over 2200 square feet of space. Enjoy an enormous wrap-around lanai perfect for sunrise views over Honolua Bay and comfortable seating to take in the soft Maui trade winds. This tropical retreat features two spacious bedrooms, three full baths, a well-stocked chef's kitchen and access to two heated pools. ## Reviews 9.4 Exceptional ### Entire home 2 bedrooms3 bathroomsSleeps 61750 sq ft ## Popular amenities - Dryer - Hot tub - Parking available - Washer - Gym ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa Maui Welcome you! We welcome and need you to visit our beautiful island. Fun activities, restaurants and stores in this area are open. We thank you for your support of our beautiful island. Please feel free to send any questions. Kapalua Ridge 711-13 is a stunningly beautiful remodeled Honolua Bay/Sunrise ocean view with more than 2200 square feet of space. Every detail has been thought out & executed with class & quality. This villa has two spacious bedrooms and three full baths for up to 6 guests. It is situated within the world class, prestigious Kapalua Resort on Maui’s northwest shore. Ridge 711-13 is an exceptionally private villa located at the top of a quiet cul de sac in a tropical park like setting with unobstructed ocean/Honolua Bay/sunrise views from every room. The villa is a ground floor level floor plan with no stairs & is easy to access from the covered attached carport to the front door. We do not have AC, we have decorator fans in each room and rely on the lovely (we believe in green) natural Maui trade winds for our cooling. This charming retreat features an enormous wrap around lanai (Hawaiian for “patio”) large enough for a teak dining table for 6, comfy seating perfect for enjoying the soft Maui trade winds, sunrise over Honolua Bay & the green West Maui Mountains. This tropical paradise villa is professionally decorated using colors from the outside – blues of the ocean, gray, turquoise, shades of brown, with splashes of reds, oranges. Furnishings are elegant and reflect the sophistication of today’s experienced travelers while remaining comfortable, homey & warm – a space perfect for family vacations, honeymooners, or guests of all ages. New carpeting and sliding doors in living room. Kapalua Ridge 711-13 has two spacious bedrooms with a “secret” study tucked into the Master Bedroom suite with brand new California King, two twins beds in the second bedroom which may be made into a King. The Master Bedroom has a large private lanai. The living room has a new queen sofa sleeper. Three fabulous designed baths feature custom walk in showers & a large soaking tub in the Master. The well stocked Chef’s Kitchen is surrounded by granite counter tops, glass tile backsplash, & stainless steel appliances. There is a new washer/dryer within the villa for guests’ convenience. An over sized flat screen TV in the living room entertainment center with one each in the bedrooms rounds out the homey amenities of this delightful villa. The Ridge at Kapalua sits in the heart of the resort on 21 acres. There are two heated pools with gas grills, dining tables, showers, soda machine & herb garden for our guests use. The Ridge is known for its well maintained & lush tropical landscaped grounds overflowing with ginger, hibiscus, palms, orchids, plumeria, Shower & banana trees. \*The time reserved by you is held special for your family vacation. Because most guests book well in advance cancellation policies are strict to Hawaii. We highly recommend Travel Insurance which is very affordable. It protects both guests and owners. Check in is 4pm. Check out is 10am. \* Construction projects do occur and are possible nearby. We will inform you of any planned projects taking place in this building. Work must be done between 9am-5pm Monday through Friday with possible quiet work done on Saturdays. Kapalua Shuttle Service was discontinued in 2025. ## Property amenities ### Beach - Beach loungers - Beach towels ### Pool/Spa - Communal pool - Hot tub ### Internet - Available in the villa: WiFi ### Parking and transportation - Car recommended - Wheelchair-accessible parking and van parking available ### Kitchen - Blender - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Ice maker - Microwave - Oven - Paper towels - Refrigerator - Stovetop - Toaster ### Dining - Chef service - Dining table ### Bedrooms - 2 bedrooms - Bedsheets provided ### Bathroom - 3 bathrooms - Bathtub - Hair dryer - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Dining table - Living room - Separate dining area ### Entertainment - DVD player - Flat-screen TV with cable/satellite channels - Stereo ### Outdoor areas - Balcony - Garden - Gas grill - Outdoor furniture ### Laundry - Laundry facilities - Washing machine ### Work spaces - Office ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Wheelchair accessibility - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible van parking - Smoking not allowed ### Services and conveniences - Iron/ironing board - Phone ### Location highlights - Near a health/beauty spa - Near an outlet shopping mall - Near the sea - Next to a golf course ### Things to do - Golf - Gym - Kayak - Optional golf privileges - Tennis - Basketball nearby - Birdwatching nearby - Cycling nearby - Ecotours nearby - Fishing nearby - Golfing nearby - Hiking/biking trails nearby - Horseback riding nearby - Jet skiing nearby - Kayaking nearby - Motor boating nearby - Parasailing nearby - Sailing nearby - Scuba diving nearby - Snorkeling nearby - Surfing/bodyboarding nearby - Swimming nearby - Water skiing nearby - Whale watching nearby - Wildlife walks nearby - Windsurfing nearby ### Safety features - No carbon monoxide detector or gas appliances (host has indicated there are no carbon monoxide detectors or gas appliances on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Fire extinguisher - Deadbolt lock ### General - Garden - Property located in a resort - Unit size: 1,750 square feet ## Similar properties ![Apartment](https://images.trvl-media.com/lodging/107000000/106890000/106887900/106887840/4fb9d76e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kapalua Ridge Villas 1011 Lahaina - Parking included - Free WiFi - Barbecue grill - Living/dining area [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=106887840&PinnedHotelID=106887840&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/69000000/68600000/68599500/68599500/23466391.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kapalua Golf Villa #16 P1&2: “Sale” into Whale Season with Reduced Rates! 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You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation Property Registration Number 420010320032, GE-211-315-5072-01, TA-211-315-5072-01 ### We should mention A car is recommended for transportation to and from this property ### Property is also known as Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel Spacious Sleep 6 Ocean View Ridge Villa Luxury Remodel Spacious Sleep 6 Ocean View Kapalua Ridge Luxury Remodel Spacious Sleep 6 Ocean View Ridge Luxury Remodel Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel Last Minute March Available.ocean View Ridge Luxury Remodel Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.00075%2C-156.65732&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mnuxNNh5VjFcSq5CqHIHyU9GxIc=) Kapalua, HI #### What's nearby - Kapalua Resort \- 5 min walk \- 0.5 km - Kapalua Golf Resort Bay Course \- 10 min walk \- 0.9 km - Napili Bay Beach \- 12 min walk \- 1.1 km - Kapalua Beach \- 14 min walk \- 1.2 km - Napili Bay \- 15 min walk \- 1.3 km #### Getting around - West Maui Airport (JHM) - 20 min drive #### Restaurants - ‪McDonald's - ‬7 min drive - ‪Sea House Restaurant - ‬16 min walk - ‪The Gazebo Restaurant - ‬4 min drive - ‪Kai Café - ‬14 min walk - ‪Merriman's Kapalua - ‬15 min walk ## Frequently asked questions ### Does Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa have a pool? ### Is Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa pet-friendly? ### How much is parking? ### What time is check-in at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ? ### What time is check-out at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ? ### Where is Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.6 Location 10 - Excellent 45 8 - Good 5 6 - Okay 3 4 - Poor 1 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### kris u. Feb 7, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family vacation Was perfect location and everything was great! The view was incredible! ##### kris u. Stayed 6 nights in Jan 2025 ### 8/10 Good #### Scott H. Feb 23, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### thoughts Well located. Well furnished and maintained ##### Scott H. Stayed 7 nights in Nov 2023 ### 8/10 Good #### Chris H. Apr 1, 2025 Liked: Check-in, communication, location #### Spacious, pretty, but needs some updates My first impression of the unit was that it had a great view and was very spacious. Our family enjoyed our own spaces and the location. There were some things that I’ll list below that were great and could be improved upon:Pros: very spacious, 2 huge bathrooms (one smaller), lots of windows, balconies, plenty of sitting areas, washer/dryer (although it broke down), pretty green view with peak of ocean and lots of birds, well designed. Cons: very stingy on towels and supplies, very uncomfortable pillows and bedding, says ‘fully stocked’ kitchen but that is not true at all, no AC, cockroach issue, rugs were dingy and sandy, washer was told to be ‘new’ but it sprung a leak and the inside basket was falling apart. Both beach chairs had busted out zippers, there are two fans in our room, one was broken. It is clear it is a very nice unit or use to be. it just really desperately needs a refresh. I doubt the owners actually use this space because of how desperately it needs a refresh. ##### Chris H. Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### JENNIFER H. Jun 10, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy Better than expected - both the dwelling and the neighborhood & location. ![](https://a.travel-assets.com/ugc/hotel-reviews/0480f30d-23d4-4015-bbb3-d6ba28a1f211-1749572078165.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ffb81086-5ed3-44ba-83bb-cf7da881b105-1749572080067.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3dfdfe51-2b3f-44ba-a46c-1345cf642fc6-1749572080529.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### JENNIFER H. Stayed 5 nights in May 2025 ### 8/10 Good #### Michelle J. Aug 11, 2025 Liked: Check-in, communication, location Disliked: Cleanliness Beautiful view and good responsive management. When we arrived it was not cleaned but they were quick to respond and waived cleaning fee. The unit is spacious with beautiful ocean views but there was no AC and it has a bug problem and should be fumigated. The kitchen and bathrooms have been updated the TV has no live steam option in family room but did have it in the bedrooms which was nice. The local mgmt was very helpful bringing over extra hangers and responsive to our needs. We love the location and would like to return to this area in the future ##### Michelle J. Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Sue W. Feb 19, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Beautiful views Great place ##### Sue W. Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Liz B. Jun 24, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Love this condo! The location and views are lovely and quiet, the unit is very well decorated and comfortably furnished. This is our 4th time staying here and it is always just wonderful. ##### Liz B. Stayed 14 nights in May 2021 ### 10/10 Excellent #### Kati H. May 7, 2019 #### Beautiful property in a terrific location We were super pleased with our last minute booking. This property has everything your family will need. We enjoyed the location of the home as well. Would definitely book the property again. ##### Kati H. Stayed 5 nights in Apr 2019 ### 10/10 Excellent #### Liz B. Jun 3, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Always a pleasure It was another lovely stay. We just wish we could have stayed longer! ##### Liz B. Stayed 15 nights in May 2023 ### 10/10 Excellent #### Nancy B. Feb 21, 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Can't wait to go back! This is a beautiful unit. Perfectly located with amazing views. The condo was very clean and well stocked. ##### Nancy B. Stayed 8 nights in Feb 2020 ### 10/10 Excellent #### Kaye B. Aug 16, 2019 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Loved the location and view! Perfect location! Easy beach access for our daughter and son-in-laws beach wedding! House was fully stocked with all the convinces of home. We enjoyed our week and will return! ##### Kaye B. Stayed 7 nights in Sep 2018 ### 10/10 Excellent #### Kelly A. Nov 20, 2019 Liked: Cleanliness, check-in, communication, location, listing accuracy #### A little piece of Paradise Comfortable, updated condo with amazing views of the Kapaulua golf course AND the ocean! Great location, easy to walk or drive to everything you need for an amazing vacation in Maui. ##### Kelly A. Stayed 6 nights in Oct 2019 ### 10/10 Excellent #### Meaghan C. Apr 11, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Breathtaking! This property was perfect from the furniture to the views to the location! Couldn’t have been better. ##### Meaghan C. Stayed 5 nights in Apr 2023 ### 10/10 Excellent #### Kati H. Apr 8, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Beautiful home in a perfect location Couldn't have asked for a better property in a perfect location. This is our second time staying at this property, and won't be our last. The property is in wonderful condition, and super convenient layout. ##### Kati H. Stayed 7 nights in Mar 2021 ### 10/10 Excellent #### Susan U. Jul 29, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Favorite place to stay on Maui!! This was our second stay at this property and it was just as wonderful as our first!!! We love it. The location and views are fantastic, the condo is beautifully decorated. Convenient to everything in Kapalua. And Kim Marie couldn't be more helpful and kind. We very much hope to return in the future!! ##### Susan U. Stayed 10 nights in Jul 2023 ### 10/10 Excellent #### Susan F. Apr 26, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Lovely stay in Kapalua We so enjoyed our week at the Ridge at Kapalua. The condo was spacious, beautifully decorated and comfortable. It was wonderful having such a a lovely big unit with three bathrooms. We walked everywhere locally - the Honolua store for morning coffee, and local beaches for sun and snorkeling. Perfect spot to relax and unwind! ##### Susan F. Stayed 8 nights in Apr 2022 ### 10/10 Excellent #### Ziegler S. Aug 12, 2018 #### Perfect place for our family! We had such a lovely time at this terrific condo. The property had everything we needed for a memorable vacation. The owner was very hospitable. The views for the deck are incredible. The unit is clean and beautifully decorated. The location within walking distance or a shuttle ride to three of Maui's beaches and the Ritz Carlton was unbeatable. Thank you so much! ##### Ziegler S. Stayed 8 nights in Jul 2018 ### 10/10 Excellent #### Kimmarie L. Apr 2, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Breathtaking views and spacious Love this spacious villa with incredible views and lanais off of every room. The main lanai wraps around the outer sides of the living room and dining room. The luscious tropical views are what you imagine Hawaii to be in your dreams. You could live in the two larger bathrooms! Everything you need is provided; linens, kitchen etc.. The home is located in a quiet private neighborhood along the golf course and within walking distance to a beautiful beach. Both pools are just a couple minutes walk as well. Shuttling around the Kapalua neighborhood is a nice convenience too. ##### Kimmarie L. Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Lora Dec 25, 2018 #### Wonderful Condominium with a Million Dollar View! This condominium was excellent for a family of 6! Very nicely decorated, two large bedrooms and 3 baths! lots of space so you are not stepping over each other and the view from the huge lanai is absolutely incredible. It has large table that everyone could have dinner at - including additional family members that were over for Thanksgiving Dinner! Furthermore, the beds were comfortable, and there was extra bedding for the pull-out couch in the living room. Our host was excellent - she sent information ahead of time, checked in to see how we were doing and was gracious enough to allow for a late check out (since there was no one coming immediately behind us). Furthermore, the Kapalua resort is absolutely beautiful; there are three beaches within walking distance and the coastline is breath taking. I would absolutely recommend this location and would stay here again. ##### Lora Stayed 6 nights in Nov 2018 ### 6/10 Okay #### kate d. Aug 20, 2021 Liked: Cleanliness, location Disliked: Check-in, communication, listing accuracy #### Ok The people renting are using old information and old contacts took us a while to actually get the right information to get into the property. Bed was not very comfortable ##### kate d. Stayed 3 nights in Aug 2021 ### 8/10 Good #### Michele I. Apr 1, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family wedding Overall our stay was nice. They were only a couple of small draw backs. There is a wedding chapel nearby. The party can be heard well into the night. Weddings are very popular in this area. It clearly states in the listing that the condo does not have air conditioning so this one is on me. It can be very warm and humid. I under estimated this. We visited in March. I cannot imagine staying there in the summer months. The condo has everything that you will need for your stay. The pools on the property were well maintained. Hope that you enjoy hearing the roosters crow. There are several in the area. ##### Michele I. Stayed 5 nights in Mar 2023 ### 10/10 Excellent #### Tuyet N. Aug 18, 2019 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Zen like ocean views with cooling breezes through open windows This condo has the most wonderful views of the ocean, and when we opened the louvered windows, we enjoyed a very relaxing and cooling breeze that filled each of the bedrooms, kitchen and sitting areas. Perched high above the golf course, the quiet views are what justify this location. It is only a 5 minute walk to a nearly vacant Ironwood Beach where we frequented on several sunset walks. The kitchen has been updated in a modern style and is a very easy space to prep meals and cleanup for three or four guests working at the same time. The eating table was perfect for a family of five. The bedrooms and showers worked well for us, and we also used the pullout couch bed. The carport offers shade through the day to help keep your rental car cool. The best part is that there is no parking fees typical of the big resort condo developments. Walking Pineapple Hill through the tall Cook Pines in the early morning sunshine is secluded and a great time to get the day started with exercise and reflecting on life during this 2.5 mile round trip route that can include a walk past the Honolulu Store and shops for a coffee or drink of water. In all, this location was great for us and one we would likely use again. Enjoy! ##### Tuyet N. Stayed 10 nights in Jun 2019 ### 2/10 Terrible #### John B., United States, San Francisco CA Aug 4, 2022 Disliked: Cleanliness, check-in, communication, location, listing accuracy #### Bugs, bugs, and more bugs The Kapula properties are fine, but this particular first story unit is under constant attach from bugs. We had to remove 20-30 worms each day from crawling up the walls and on the carpet. At last once a day a huge cockroach would run across the living room, eventually dying somewhere, presumable from bug spray. Also mounds of centipedes were continuously crawling in to the middle of the floor. It was pretty awful experience. Secondly, even though beaches are close by, its a straight uphill walk back to the unit, and parking lots only have a few spaces and are always full. The view from the unit is okay... the rest of the units in the area have a much nicer ocean view. I would certainly not stay here again. ##### John B. Stayed 8 nights in Jul 2022 ### 6/10 Okay #### Matthew F. Feb 8, 2022 Liked: Cleanliness, check-in, location, listing accuracy Disliked: Communication #### Rocky start, great stay We stayed at this condo for our final week in Maui, after spending time elsewhere on the island. Overall the unit itself, the location and of course the weather, were all great. The condo itself is as described and pictured in the listing, with comfortable beds, ample space, and nicely appointed rooms. The condo has a beautiful view over the Kapalua Bay Golf Course with The Ritz Carlton as a backdrop, and the ocean off to the left. Though there wasn't a direct sunset view from this unit (we visited in mid-January), the after-glow and moonrise was fantastic. A word of notice though is for those looking to utilize the kitchen, while it is fairly well equipped with kitchen implements and tools, it has no 'basics' (IE salt, pepper, spices, etc.). While there were piles of basket coffee filters, the coffee maker requires a cone filter, which was not provided. While the stay itself was wonderful, the entire trip was overcast by the unfortunate interactions we had with the managers/hosts of the property prior to our arrival. As the COVID-19 pandemic continued to unfold during this time, the Canadian government issued a Travel Advisory, informing all Canadians that non-essential travel should be avoided at all costs. As such, we reached out to the property managers to see about some leniency in their cancellation policy (this travel advisory was put in place after the final deadline for cancellation and a partial refund was offered). After reaching out to the property managers, we were informed in a very unhospitable manner that there would be no considerations for Federally mandated travel advisories, and that we knew the risks when making the booking in summer 2020\. While there are many layers to this situation, the manner in which we were spoken to, and the lack of compassion and kindness was completely off-putting. Working in the hospitality industry is a challenging experience at times, however it does not negate the norms of social kindness, courtesy and consideration expected from any establishment, especially paying the rates we were. Our options were to either forfeit our fully paid for condo (nearly $7,000.00 CAD), or take the risk and make the trip. Clearly we decided to take the risk, disregard a Federally mandated travel order and go ahead with our trip as planned. While we are glad we did, the abrupt and unsympathetic communications with the property managers was completely uncalled for and could have been handled in a more profes ##### Matthew F. Stayed 7 nights in Jan 2022 ### 6/10 Okay #### Crystal C. Apr 6, 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Spacious Condo in Quiet, Beautiful Location We enjoyed the spaciousness of the condo, large lanai w/ views of the ocean and 18th hole of the golf course. The condo had everything we needed, comfortable beds, and plenty of room for our family of five. Other Pros: Quiet, more secluded location, lush landscaping, quick walk to Oneloa Bay, walking trails, & the responsiveness of the property manager, Kim Marie, who was fast to respond from booking thru check-in/check-out. We also enjoyed the breeze and ocean sounds through the open louvers at night. Cons: Bugs and lack of flexibility during COVID-19 crisis. BUGS: We were greeted by dozens of little black millipede looking bugs all over the floor of the condo, mainly on the carpets in the bedrooms, most dead but some alive. We checked in around 6pm and Kim Marie told us that they had recently sprayed for pests and assured me that the condo was cleaned that morning. I'm not sure how so many bugs managed to get inside and die in a matter of a few hours, but alas, we vacuumed them up and moved along. We continued to find them crawling on the walls and floors throughout our stay but it didn't bother us much. We live in the South therefore are accustomed to pests. We also found a very large cockroach who made his home in the toilet (and, umm, USED the toilet as well)! Totally gross but a quick flush and toilet scrub took care of that problem. I think pests are to be expected due to the lush tropical landscaping around the property, but if you're not comfortable with bugs, this may not be the place for you. COVID-19: I reached out to Kim Marie 2 weeks prior to our stay to ask if she'd be willing to work with us as we have elder care obligations and could not risk being stranded on HI w/ the spread of the virus & travel restrictions imminent. We were leaning towards postponing our vacation. She stated that we were in the "non-refundable period" so no. Our biggest fear almost became a reality as our flight home was canceled. We were able to book an earlier flight and checked out a day early however did not get refunded for that night. I know I shouldn't be surprised but the circumstances were out of our control. We heard (although did not confirm this) that the owners were trying to leave CA during the outbreak, but could not stay at their place since we were there. It would have worked out for everyone if they had been willing to let us postpone. It is my hope that they are well & have adjusted their policy for others during these uncertain times. ##### Crystal C. 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