Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 604 avis sur 1000." "
10 – Excellent
604
Note de 8 – Bien, d’après 190 avis sur 1000." "
8 – Bien
190
Note de 6 – Acceptable, d’après 107 avis sur 1000." "
6 – Acceptable
107
Note de 4 – Médiocre, d’après 67 avis sur 1000." "
4 – Médiocre
67
Note de 2 – Terrible, d’après 32 avis sur 1000." "
2 – Terrible
32
9,0/10
Propreté
8,8/10
Service et personnel
8,4/10
Commodités
9,0/10
État et installations de l’hébergement
8,6/10
Écoresponsabilité
Avis
8/10 – Bien
Voyageur vérifié
13 sept. 2020
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Voyageur vérifié
Séjour de 1 nuit en septembre 2020
Bronte a répondu le 16 sept. 2020
Thank you so much for your awesome review!
We hope to see you again soon!
Best Regards,
Bronte - Task Force Manager
10/10 – Excellent
Voyageur vérifié
Voyage en famille
26 janv. 2020
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location
Desk person was very kind and knowledgeable of restaurant and nearby activities
Voyageur vérifié
Séjour de 2 nuits en janvier 2020
Jay Howard a répondu le 27 janv. 2020
Thank you for staying with us! We appreciate your feedback!
10/10 – Excellent
Shelley
Voyage en famille
27 mai 2024
Points forts : Propreté, service et personnel
Beautiful
Shelley
Séjour de 2 nuits en mai 2024
10/10 – Excellent
Dennis
24 mai 2024
Dennis
Séjour de 1 nuit en avril 2024
Fontaine a répondu le 26 mai 2024
Thank you for the fantastic rating, we hope you come back to see us again soon!
10/10 – Excellent
Di'Andria
Voyage de couple
24 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very friendly! The hotel was clean and gave a luxurious experience
Di'Andria
Séjour de 1 nuit en février 2024
General Manager a répondu le 26 mai 2024
Dear Di'Andria,We're always thrilled to hear that our guests have had an enjoyable experience! It's especially great to know that you appreciated our clean and comfortable accommodations, as well as the friendly hospitality our team provided. From all of us at The Fontaine, thank you for sharing your positive review, and we hope to have the pleasure of your company on another occasion.
10/10 – Excellent
Francesca
20 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was as advertised and staff is very attentive!
Francesca
Séjour de 1 nuit en mai 2024
General Manager a répondu le 23 mai 2024
Dear Francesca,Thank you for your outstanding review! We're thrilled that our property exceeded your expectations and that our staff made you feel right at home. Your positive feedback means a lot to us, and we look forward to welcoming you back for another excellent stay at The Fontaine in the future.
8/10 – Bien
Jason
19 mai 2024
Points forts : Service et personnel, état et installations de l’hébergement
Jason
Séjour de 1 nuit en mai 2024
Fontaine a répondu le 22 mai 2024
Thank you for the rating and please reach out if there is anything we could have done to better serve you.
10/10 – Excellent
Greg
17 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Would stay again, super friendly staff, modern retro---EXCELLENT
Greg
Séjour de 2 nuits en avril 2024
General Manager a répondu le 19 mai 2024
Dear Greg,Thank you for the kind review. We're glad our friendly staff and updated rooms impressed you. Please come stay at The Fontaine again the next time you're in the area.
8/10 – Bien
Karen
Voyage en groupe
14 mai 2024
Points forts : Propreté
Location and front desk staff are excellent. My room had plumbing issues two days out of my stay. Engineering took a while to respond both times.
Room didn’t have drinking glasses or coffee creamer.
Karen
Séjour de 3 nuits en mai 2024
General Manager a répondu le 15 mai 2024
Dear Karen,Thank you for allowing The Fontaine to host your recent stay. We're happy to hear you appreciated our great location and the standard of service our team provided. However, please accept our apologies for the unexpected issues you encountered with the plumbing in your room and for the oversight with the lack of glasses and creamer; we will certainly address these internally to ensure improvements are made going forward. We're grateful for your comments, and we hope to exceed your expectations the next time you're in the area.
10/10 – Excellent
Jana
Voyage en famille
10 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We love staying at the Fontaine. The staff are friendly and helpful, the building is beautiful, rooms are comfortable and clean, and the restaurants are great!
Jana
Séjour de 2 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Dear Jana,It was a pleasure to have you as our guest at The Fontaine. Thank you for highlighting our beautiful building, relaxing accommodations, and delicious food! We appreciate your feedback and hope to see you again soon.
8/10 – Bien
Sandra
7 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Alles sehr schön.
Sandra
Séjour de 1 nuit en mai 2024
General Manager a répondu le 8 mai 2024
Dear Sandra,Thank you for sharing your experience at The Fontaine. Your satisfaction is our priority, and we're delighted to have provided a pleasant stay for you. Our team looks forward to welcoming you back for another excellent experience.
10/10 – Excellent
Patrick
Voyage de couple
6 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel and room at a reasonable price. Large room and bathroom. Shower was amazing.
Patrick
Séjour de 1 nuit en mai 2024
General Manager a répondu le 8 mai 2024
Dear Patrick,We're delighted to know that our spacious accommodations and relaxing shower were the highlights of your visit! Thank you so much for the perfect rating, and we hope to see you again soon.
8/10 – Bien
Amy
Voyage de couple
4 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good proximity to the Plaza, in walking distance. Nice and clean. Unfortunately at 3 am, the room next to us, was having a party or just playing their music so loudly it woke us up and left us unable to sleep. We called the front desk and they promptly sent security upstairs and got the music and noise under control. We really appreciated that service.
Amy
Séjour de 1 nuit en mai 2024
General Manager a répondu le 6 mai 2024
Dear Amy,Thank you for taking a moment to write a review. We are glad to learn you enjoyed our location. Although we're disappointed to hear about the inconvenience regarding the noise, it warms our hearts to know that our security was able to resolve the matter quickly for you. We appreciate you bringing this to our attention. Thank you for choosing to stay at The Fontaine, and we look forward to welcoming you back soon.
10/10 – Excellent
Anna
3 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice hotel
Anna
Séjour de 1 nuit en mai 2024
General Manager a répondu le 6 mai 2024
Dear Anna,Thank you for choosing to stay with us at The Fontaine! We're glad you enjoyed your visit, and we hope you'll return for another terrific experience.
10/10 – Excellent
Julie
2 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel in a good area. They have a shuttle to take you into the plaza with lots of restaurant and shopping options. Staff are really nice.
Julie
Séjour de 3 nuits en avril 2024
Fontaine a répondu le 3 mai 2024
Thank you for the fantastic rating! Please come back to visit again soon.
4/10 – Médiocre
Heather KW, Avon Lake
28 avr. 2024
Points faibles : Service et personnel, commodités
Heather KW
Séjour de 1 nuit en avril 2024
Fontaine a répondu le 22 mai 2024
Thank you for taking the time to rate your stay and we apologize you did not have a good experience. Please contact us directly so we can make it right.
8/10 – Bien
Judith
28 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent mostly. I think the restaurant could stand improvement and the room service. Otherwise, fine. I would go back.
Judith
Séjour de 2 nuits en avril 2024
General Manager a répondu le 29 avr. 2024
Dear Judith,Thank you for staying with us and taking the time to share your thoughts. We're glad your overall stay was pleasant, and we appreciate your suggestions for improvement. Should you be in the area again, please come back to see us.
10/10 – Excellent
Ashley, Madison
24 avr. 2024
Ashley
Séjour de 1 nuit en avril 2024
Fontaine a répondu le 22 mai 2024
Thank you for the kind rating, please come back to visit!
4/10 – Médiocre
Cody
21 avr. 2024
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
This is our second stay. The first stay was excellent but this one was poor. Staff was not friendly or particularly helpful. Our room amenities, like shower gel, were empty.
Cody
Séjour de 1 nuit en avril 2024
General Manager a répondu le 24 avr. 2024
Dear Cody,Thank you for taking the time to leave a review. We are disappointed to hear your stay with us did not meet the same standards as your prior experience, and we apologize for any inconvenience. Rest assured, we'll use your feedback to help us improve ourselves as a destination and remind our team of the importance of delivering exceptional customer service. It was a pleasure to welcome you here, and we hope you will consider staying with us again soon for the stay you were truly expecting.
8/10 – Bien
Aimee
21 avr. 2024
Points forts : Propreté
Aimee
Séjour de 1 nuit en avril 2024
Fontaine a répondu le 27 avr. 2024
Thank you for taking the time to rate your stay. Please do not hesitate to let us know how we can improve.
10/10 – Excellent
Crystina
17 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place. Really loved the atmosphere and esthetics.
Crystina
Séjour de 1 nuit en avril 2024
General Manager a répondu le 18 avr. 2024
Dear Crystina,We're delighted you enjoyed your stay at The Fontaine! Please come see us again the next time you're in town.
4/10 – Médiocre
John
15 avr. 2024
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
No hot water in sink despite multiple requests to fix. Furniture nicked and tired; no dresser or drawers for clothing; no adequate workspace. window curtains not connected to draw rods.
Would not stay again or recommend.
On plus side the staff was friendly and not worth the value.
John
Séjour de 2 nuits en avril 2024
General Manager a répondu le 16 avr. 2024
Dear John,We're saddened to learn you did not enjoy your stay despite our friendly staff. Please accept our apologies for any concerns about the property's condition. We'll look into your comments further, and we'd be grateful for the chance to provide you with more suitable accommodations.
6/10 – Acceptable
Joseph
10 avr. 2024
Joseph
Séjour de 1 nuit en avril 2024
Fontaine a répondu le 3 mai 2024
Thank you for taking the time to rate your stay and we are sorry we did not meet expectations. Please reach out if there is anything we can do.
10/10 – Excellent
Mark, St Louis
6 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property
Mark
Séjour de 1 nuit en avril 2024
Michael a répondu le 9 avr. 2024
Thank you for your response Mark! We appreciate you taking the time to recognize our amazing hotel and we look forward to hosting you again in the future!
8/10 – Bien
Lisa
2 avr. 2024
Lisa
Séjour de 1 nuit en avril 2024
Fontaine a répondu le 27 avr. 2024
Thank you for taking the time to rate your stay, please let us know if there is anything we can do to improve upon.
2/10 – Terrible
Antonio
31 mars 2024
Antonio
Séjour de 3 nuits en mars 2024
Fontaine a répondu le 30 avr. 2024
Thank you for taking the time to rate your stay and I apologize we did not meet expectations. Please reach out to us so we can make it right.
10/10 – Excellent
Tamarra R
Voyage en famille
22 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and quiet. The beds were so comfortable. Just what we needed for a relaxing night.
Tamarra R
Séjour de 1 nuit en mars 2024
Michael a répondu le 9 avr. 2024
Tamarra I am so happy to hear that you enjoyed your stay! We appreciate you taking the time to recognize our hotel and we take a lot of pride in providing a comfortable clean experience for our guests. We look forward to our next opportunity to host you!
8/10 – Bien
Chad, O Fallon
17 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel. Great staff.
Chad
Séjour de 1 nuit en mars 2024
General Manager a répondu le 19 mars 2024
Dear Chad,Thanks for staying at The Fontaine. Our team is pleased you had a great experience with us in Kansas City. We value you as our guest and look forward to your next visit.
6/10 – Acceptable
rodrigo
16 mars 2024
Nice hotel … needs to improve details : phone not working, lack of toilette paper. Noise in the halls
rodrigo
Séjour de 3 nuits en mars 2024
General Manager a répondu le 19 mars 2024
Dear Rodrigo,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Your feedback will be shared with our internal team to ensure any necessary adjustments or repairs are made promptly and to seize any opportunity to improve. We hope you will give us another chance to deliver a seamless visit worthy of a perfect rating.
10/10 – Excellent
amy j
Voyage en groupe
13 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a wonderful stay at The Fontaine. The staff was extremely courteous and friendly. The rooms were large with a comfortable bed. It was in a great walkable location. We will definitely stay here again.
amy j
Séjour de 1 nuit en mars 2024
Michael a répondu le 16 mars 2024
Amy Thank you for your review! We appreciate you taking the time to recognize us! We take a lot of pride in providing a welcoming experience for our guests and are happy to hear that you enjoyed your stay!
10/10 – Excellent
Logan
Voyage de couple
13 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Fontaine was absolutely phenomenal. Our room was beautiful, the staff were excellent, and I can’t say enough good things about the entire experience overall. I am absolutely coming back!
Logan
Séjour de 2 nuits en mars 2024
Michael a répondu le 16 mars 2024
Logan, thank you for your response! We appreciate you taking the time to recognize our hotel! We take a lot of pride in our hotel and are happy to hear when we are able to provide an excellent experience. We look forward to hosting you again!
10/10 – Excellent
James, San Francisco
11 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent accommodations and staff. Clean and quiet.
James
Séjour de 2 nuits en mars 2024
General Manager a répondu le 12 mars 2024
Dear James,Thank you so much for the high rating. We're so happy to know that our clean, quiet accommodations and friendly team members left a positive impression on you during your visit. It would be a pleasure to host you again soon, so hurry back.
10/10 – Excellent
Sadie
Voyage de couple
11 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone was super friendly. I love that they offer shuttle rides to the near by shopping center. We did take some rides and other times we walk because it was beautiful out. I would stay there again
Sadie
Séjour de 1 nuit en mars 2024
General Manager a répondu le 12 mars 2024
Dear Sadie,We are thrilled to have earned a perfect rating for your recent stay with us. It is wonderful to read that you appreciated our friendly team members and convenient shuttle rides. The best compliment is that you would stay with us again. We look forward to welcoming you back.
8/10 – Bien
Barry
Voyage de couple
10 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was nice!
Barry
Séjour de 2 nuits en mars 2024
General Manager a répondu le 12 mars 2024
Dear Barry,Thank you for choosing The Fontaine and sharing your short, yet lovely review. We are delighted you enjoyed your stay and look forward to welcoming you back again soon.
10/10 – Excellent
Thomas, Oklahoma City
10 mars 2024
Thomas
Séjour de 2 nuits en mars 2024
Fontaine a répondu le 10 avr. 2024
Thank you for the rating, we greatly appreciate it!
8/10 – Bien
William, Fayetteville
Voyage en groupe
8 mars 2024
Points forts : Propreté, service et personnel et commodités.
We have stayed at The Fontaine over the years. The lobby is OK, but the rooms, and especially the restaurant and bar are dated and don’t work well. We ate breakfast there both mornings, and the blinds could not block the intense sun light from the East. Same for the rooms. Example - the shower knob fell off the shower wall.
William
Séjour de 2 nuits en mars 2024
General Manager a répondu le 11 mars 2024
Dear William,We would like to express our gratitude for your ongoing patronage at The Fontaine. Your feedback is highly appreciated, and we are taking action to address the issues you have raised, including the bathroom fixture and the blinds in our restaurant. We thank you for bringing these matters to our attention and look forward to showing you improvements during your next visit.
10/10 – Excellent
Gina
Voyage de couple
8 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great atmosphere and they staff was helpful and friendly
Gina
Séjour de 2 nuits en mars 2024
General Manager a répondu le 11 mars 2024
Dear Gina,We are delighted to hear about the pleasant atmosphere and the warm hospitality provided by our friendly team during your stay at The Fontaine. It is great to know that our team had a positive impact on your experience, and we look forward to having you back with us in the future.
10/10 – Excellent
Richard
Voyage de couple
8 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
If you’re looking for a place where you can safely say that you want you and your partner to feel like they can get away from it all then this is probably a really good place for you. While the parking is a bit of a pain, its definitely worth it knowing your car is safe
Richard
Séjour de 2 nuits en février 2024
General Manager a répondu le 11 mars 2024
Dear Richard,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your respite from the day to day, and we appreciate your kind words. It was a pleasure having you here, and we hope you return soon!
10/10 – Excellent
Cassandra
Voyage de couple
7 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great for a one night stay when I was passing through! Beautiful hotel
Cassandra
Séjour de 1 nuit en mars 2024
General Manager a répondu le 11 mars 2024
Dear Cassandra,Thank you for taking the time to leave a five-star review. Our team is happy to hear that you enjoyed your stay at The Fontaine. We are glad we were able to host you for a cozy night during your travels. We look forward to seeing you again.
8/10 – Bien
Mary
Voyage en famille
7 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our room was right next to the freight elevator; pretty loud thru out the night.
Mary
Séjour de 1 nuit en mars 2024
General Manager a répondu le 11 mars 2024
Dear Mary,Guest satisfaction means everything to our team, so while we hope you enjoyed our accommodations, we're sorry you dealt with some noise issues from the elevator. It's always our recommendation to reach out to the front desk so we may have the opportunity to rectify the situation and return you to a more restful stay. We look forward to welcoming you back and impressing you even further.
10/10 – Excellent
john
6 mars 2024
john
Séjour de 2 nuits en février 2024
Fontaine a répondu le 11 mars 2024
Thank you for your kind rating, we hope to see you again!
10/10 – Excellent
Lisa
Voyage de couple
5 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the fontaine very nice
Lisa
Séjour de 2 nuits en mars 2024
General Manager a répondu le 8 mars 2024
Dear Lisa,Thank you for choosing The Fontaine! We take pride in providing a phenomenal stay for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable experience!
10/10 – Excellent
Mary
4 mars 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Mary
Séjour de 1 nuit en mars 2024
Fontaine a répondu le 6 mars 2024
Thank you for your rating and we hope to see you again!
10/10 – Excellent
Quintanique
Voyage en famille avec de jeunes enfants
4 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is beautiful and quiet, the atmosphere is so relaxing and upscale. When you walk in the smell of the hotel is amazing the rooms are so lovely, and the showers are the best part! The rain shower is lovely the breakfast is nice
Quintanique
Séjour de 2 nuits en février 2024
General Manager a répondu le 8 mars 2024
Dear Quintanique, Your experience is one that we work hard to provide, so thank you for taking the time to leave us a review. It was a pleasure having you as our guest at The Fontaine and we're thrilled that you had such a lovely stay. The next time you're looking for a relaxing experience in a beautiful atmosphere, we hope you will think of us.
10/10 – Excellent
Koralee
2 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome
Koralee
Séjour de 1 nuit en mars 2024
General Manager a répondu le 5 mars 2024
Dear Koralee,It's fantastic to hear you had an awesome experience at The Fontaine. Your satisfaction is our priority, and we're glad we could deliver. We look forward to your next visit for even more special moments!
10/10 – Excellent
Janet
28 févr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Janet
Séjour de 1 nuit en février 2024
Fontaine a répondu le 29 févr. 2024
Thank you for the rating, we are thrilled you enjoyed your stay with us!
10/10 – Excellent
Svetlana
Voyage d’affaires
27 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pleasant stay, quiet hotel with a spacious room and comfortable bed. Great Location!
Svetlana
Séjour de 2 nuits en février 2024
General Manager a répondu le 3 mars 2024
Dear Svetlana,We're so happy to know that our spacious, comfortable accommodations and prime location were the highlights of your time with us. Thank you so much for the five-star rating and we hope to see you again soon.
10/10 – Excellent
jette
27 févr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The Fontaine is a great hotel for a decent price on the country club Plaza. They’re upstairs bar is well-versed with drinks and food options. The staff is nothing but friendly and accommodating.
jette
Séjour de 1 nuit en février 2024
General Manager a répondu le 3 mars 2024
Dear Jette,Thank you for taking a moment to share your experience at The Fontaine. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for our hospitable team and fantastic be is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!
10/10 – Excellent
Thayne
25 févr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Thayne
Séjour de 1 nuit en février 2024
Fontaine a répondu le 29 févr. 2024
Thank you for your rating and we are so happy to see that you enjoyed your stay with us!
10/10 – Excellent
Elizabeth
Voyage de couple
25 févr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fun and hip.
Elizabeth
Séjour de 1 nuit en février 2024
General Manager a répondu le 27 févr. 2024
Dear Elizabeth, Thank you for your cheerful feedback! We're thrilled to know you got to enjoy our ambiance. We can't wait to welcome you back for more memorable moments.