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Lobstick Lodge – Avis

2.5 out of 5
Lobstick Lodge
94 Geikie St, Po Box 1200, Jasper, AB

Avis

7,6

Bien

Note de 10 – Excellent, d’après 351 avis sur 1120." "
Note de 8 – Bien, d’après 386 avis sur 1120." "
Note de 6 – Acceptable, d’après 206 avis sur 1120." "
Note de 4 – Médiocre, d’après 111 avis sur 1120." "
Note de 2 – Terrible, d’après 66 avis sur 1120." "

8,0/10

Propreté

8,4/10

Service et personnel

7,0/10

Commodités

7,0/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Ambre

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rapport qualité prix parfait,à conseiller. Accueil très agréable a la réception et de bons conseils
Séjour de 2 nuits en janvier 2024
Florian Vogt a répondu le 12 janv. 2024
Hello Ambre,Your time to leave us with such a great review is appreciated. We are pleased to read that you found the hotel good value for money and had a pleasant experience at check-in. Thank you for your business and we look forward in welcoming you back the next time you are in the Canadian Rockies. Kind regards,Florian Vogt Guest Services Supervisor

2/10 – Terrible

Dannick

Séjour de 2 nuits en août 2023

10/10 – Excellent

Michel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en août 2023
Kassidy a répondu le 26 août 2023
Hello Michel,Thanks for joining us at Lobstick Lodge on your recent stay in the national park. I appreciate the time you took to provide a guest review. I hope you choose to visit us again on your next journey to Jasper!Sincerely,KassidyAssistant Front Office Manager

6/10 – Acceptable

Nicolas

Points forts : Service et personnel
Séjour de 1 nuit en août 2023

4/10 – Médiocre

Vinh Thuy

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Marie Josee

Séjour de 1 nuit en juillet 2023
Kassidy a répondu le 26 août 2023
Hello Marie Josee,Thanks for staying with us at Lobstick Lodge on your recent stay in Jasper. I appreciate the time you took to leave us a 5 out of 5 review. I hope you choose to visit us on your next stay in Jasper!Sincerely,KassidyAssistant Front Office Manager

4/10 – Médiocre

Flore

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
Isolation des chambres est un enfer. J'avais l'impression de vivre avec les voisins
Séjour de 3 nuits en juillet 2023
Taylor a répondu le 1 août 2023
Hello Flore, Thank you for your feedback.We're always reflecting on our service and offering in order to improve and maintain our standards. As such we'll discuss your feedback internally with our team. Kind regards, Front Desk Agent

10/10 – Excellent

Francois

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Les employés sont très accueillants et disponibles pour répondre à nos questions et à nos besoins.
Séjour de 10 nuits en février 2023
Duncan a répondu le 9 mars 2023
Dear Francois, Thank you for the amazing feedback. I am always happy to hear that our team was welcoming. Kind regards,Duncan PoulsenGuest Services Manager

10/10 – Excellent

Claude

Séjour de 1 nuit en septembre 2022
Pavel Myska a répondu le 27 sept. 2022
Hello Claude, We are incredibly grateful you took the time to leave us a 5-Star review and look forward to welcoming you back in the future.Best regards,Pavel MyskaGuest Services Manager

8/10 – Bien

lyne

Voyage en famille
Points forts : Propreté, service et personnel
Très vieux pas d air climatisé mais service très bien
Séjour de 2 nuits en septembre 2022
Pavel Myska a répondu le 12 sept. 2022
Dear Iyne,Thank you for taking the time to leave us with your review. I am pleased to read our staff delivered a very good service throughout your stay with us. Unfortunately, our rooms are not equipped with air conditioning units and we hope to have our building renovated in the future.We appreciate your feedback and hope to see you back in the future.Best regards,Pavel MyskaGuest Services Manager

10/10 – Excellent

Martin, Delson

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien situé et propre
Séjour de 2 nuits en juin 2022
Jack a répondu le 7 juill. 2022
Dear Martin, Thanks for joining us at The Lobstick Lodge on your recent visit. Your feedback is very important to us. I appreciate the time you took to write a review. At Lobstick Lodge, we strive to exceed our guests' expectations by providing excellent services and hospitality. Our goal is to make each and every experience enjoyable and to help you make great memories. Knowing that our guests have had a good experience with us means we can celebrate our success. It motivates us to work towards providing even better service in the future. Please come back and see us again next time you’re here! Thanks again for your feedback. Sincerely. Jack Front Office Manager

4/10 – Médiocre

Alain

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Attention voyageur, pas d’air climatisé dans les chambres. Si vous aimez dormir, bruits et tapages des portes jusqu’à 23h. Les touristes s’activent des 6h le matin. Les gens manquent de respect pour les autres. Cris, fermeture des portes sans se soucier des voisins, party dans certaines chambre passer 23h. Absence du petit déjeuner. Vous devez vous déplacer dans la salle à manger de l’hôtel adjacent. Problème d’insonorisation flagrant.
Séjour de 2 nuits en juin 2022
Pavel Myska a répondu le 1 juill. 2022
Dear Alain, Thank you for taking the time to leave us with your review. I am very sorry and deeply regret that our services didn't meet your expectations and that you experienced higher noise levels in late hours. We do have security on-site and I hope that you were able to address your concerns while still with us. Thank you again for choosing Lobstick Lodge as your place to stay in Jasper and we hope that you will consider one of our hotels in the future. Sincerely, Pavel Myska Guest Services Manager

4/10 – Médiocre

Caroline

Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Propre mais chambre très ordinaire pour le prix. De plus notre chambre n'avait pas accès au wifi.
Séjour de 1 nuit en mai 2022
Pavel Myska a répondu le 11 juin 2022
Dear Caroline, Thank you for taking the time to leave us with your review. I sincerely apologize for any inconvenience you faced during your stay with us. Our Wi-Fi is accessible from anywhere inside and around our property and I hope you were able to address your concerns with one of our staff members. I hope you enjoyed Jasper and that you will consider one of our hotels in the future. Kind regards, Pavel Myska Guest Services Manager

10/10 – Excellent

André

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2021
Bronson Albano a répondu le 24 oct. 2021
Dear Andre, Thank you for a 10/10 rating! I am very happy to see that you enjoyed your stay with us. Thank you for your feedback. I hope you choose to visit us again soon! Kind Regards, Bronson Albano Guest Services Manager

10/10 – Excellent

André

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2021
Bronson Albano a répondu le 24 oct. 2021
Dear Andre, Thank you for a 10/10 rating! I am pleased to see that you enjoyed your stay with us. We hope to welcome you back again in the future. Kind Regards, Bronson Albano Guest Services Manager

8/10 – Bien

Stephanie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
J’ai bien aimé l’établissement. Proche du Centre-ville de Jasper (2 minutes en auto et pourrait se faire très bien à pied). Il n’y a pas de petit déjeuner par contre, on doit traverser à l’hôtel le Château Jasper juste à côté. Il y a par contre un petit café en bas déservis par Starbucks, très bon et super service. Il y a des déjeuner aussi mais très chers. Dans l’hôtel il y a une piscine, un spa, un sauna et un spa extérieur. Par contre, beaucoup de monde, mais ouvert jusqu’à 23:00 alors ça va. Lit confortable et la chambre était propre. Par contre, il faisait chaud et nous ne trouvions pas lair climatisée. Par chance, les nuits étaient fraîches.
Séjour de 2 nuits en septembre 2021
Bronson Albano a répondu le 24 oct. 2021
Dear Stephanie, Thank you for your review and for joining us at the Lobstick Lodge upon your visit to Jasper. I was pleased to read that you enjoyed our hotels location, on site café, and was able to take advantage of the pool area. We sincerely appreciate your feedback and your business. We look forward to welcoming you back in the future. Kind Regards, Bronson Albano Guest Services Manager

10/10 – Excellent

Jacynthe

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Piscine spa
Séjour de 1 nuit en août 2021
Bronson Albano a répondu le 25 sept. 2021
Dear Jacynthe, Thanks for joining us at the Lobstick Lodge on your recent visit. Your feedback is very important to us. I appreciate the time you took to provide a guest review. I hope you choose to visit us again soon! Sincerely, Bronson Albano Guest Services Manager

4/10 – Médiocre

Voyageur vérifié

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Tres cher pour l’état des lieux. Chambre de luxe mais avec ameublement desuet. Decoration des années 1990. Plusieurs endroits défraîchis dans la chambre.
Séjour de 2 nuits en août 2021
Bronson Albano a répondu le 25 sept. 2021
Dear Guest, Thank you for your review. I am disappointed to read that we did not meet your expectations during your stay with us. I sincerely apologize that our hotels décor was not up to your standards. I will be addressing your comments with the management team for further improvement of our operations. We appreciate your constructive feedback and hope that you will give our hotel consideration in the future. Kind Regards, Bronson Albano Guest Services Manager

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bon hôtel, tout est OK
Séjour de 3 nuits en août 2021
Bronson Albano a répondu le 24 sept. 2021
Dear Guest, Thanks for joining us at the Lobstick Lodge on your recent visit. Your feedback is very important to us. I appreciate the time you took to provide a guest review. I hope you choose to visit us again soon! Sincerely, Bronson Albano Guest Services Manager

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel
There is no AC, only a fan in the room. Therefore, to have fresh air, you absolutely need to keep the windows and curtains open. So it's either privacy or fresh air. Otherwise, the sheets wouldn't stay on the bed properly and good luck finding an electrical outlet to charge electronics!
Séjour de 2 nuits en août 2021
Bronson Albano a répondu le 19 sept. 2021
Dear Guest, Thank you for your review. I am disappointed to read that we did not meet your expectations during your stay with us. Regarding the A/C, none of our rooms in the hotel are equipped with A/C. We do not display this amenity on any of our websites, including Expedia. I'm sorry if this has caused you any grief. I hope you were able to address your other concerns with the front desk while you were in house. We would have happily provided you with alternative solutions. We appreciate your constructive feedback and I will be addressing you comments with the management team. Thank you for choosing the Lobstick Lodge. I hope you enjoyed your time in Jasper. Kindly, Bronson Albano Guest Services Manager

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Chambre correcte. Hôtel correcte
Séjour de 1 nuit en juillet 2021
Bronson Albano a répondu le 19 sept. 2021
Dear Guest, Thank you for your review. I am happy to read that you enjoyed your stay with with us. Come back and visit us again soon! Kindly, Bronson Albano Guest Services Manager

6/10 – Acceptable

Robert

Séjour de 1 nuit en juillet 2021

8/10 – Bien

Daniel

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bon service, on a eu la possibilité de stationner au garage en moto, parfait et très bon déjeuner
Séjour de 1 nuit en juillet 2021
Bronson Albano a répondu le 20 août 2021
Dear Daniel, Thank you for a positive review. I am very pleased that you enjoyed your stay with us. We appreciate your feedback and hope to see you again soon! Kindly, Bronson Albano Guest Services Manager

8/10 – Bien

Gabrielle

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juillet 2021
Bronson Albano a répondu le 15 juill. 2021
Dear Gabrielle, Thank you for your rating. I am pleased to see that your enjoyed your stay with us! We sincerely appreciate your feedback and hope to welcome you back to our hotel in the future. Kind Regards, Bronson Albano Guest Services Manager

8/10 – Bien

Gregory

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
It's Ok
Séjour de 3 nuits en mai 2024
Florian Vogt a répondu le 24 mai 2024
Hello Gregory,Your time to leave us with your review is appreciated. I am glad to read that you had a good stay with us. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 – Excellent

Tory

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mai 2024
Florian Vogt a répondu le 23 mai 2024
Hello Tory,We appreciate your time to leave us with your review. I am glad to read that you had a nice stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

6/10 – Acceptable

Erwin

Voyage en famille
Points forts : Service et personnel
Location is convenient.
Séjour de 1 nuit en mai 2024
Florian Vogt a répondu le 23 mai 2024
Hello Erwin,We appreciate your time to leave us with your review. I am glad to read that you found our location to be convenient. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 – Bien

Michael

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is walkable. Quiet place and lots of parking spaces available.
Séjour de 1 nuit en mai 2024
Florian Vogt a répondu le 23 mai 2024
Hello Michael,Thank you for taking the time to leave us with your review. We are pleased to read that you enjoyed the quiet location and the plentiful parking. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

6/10 – Acceptable

Alannah

Voyage en groupe
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
It was ok
Séjour de 1 nuit en mai 2024
Florian Vogt a répondu le 23 mai 2024
Hello Alannah,Your time to leave us with your review is appreciated. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 – Excellent

Nicole

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Florian Vogt a répondu le 18 mai 2024
Hello Nicole,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 – Bien

Bryan

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location is away from downtown but an easy walk to downtown. Very quiet, parking, room is clean.
Séjour de 1 nuit en mai 2024
Florian Vogt a répondu le 16 mai 2024
Hello Bryan,Thank you for taking the time to leave us with your review. I am glad to read that you liked the quiet location, the cleanliness and available parking. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

6/10 – Acceptable

Wanita

There was no wifi. And I had no clock and the coffee maker did not work
Séjour de 2 nuits en mai 2024
Florian Vogt a répondu le 16 mai 2024
Dear Wanita,We appreciate your time to leave us with your review. I am sorry about the Wi-Fi and room. Issues you were experiencing. Our front desk team in cooperation with our Houseperson is always available to help with any questions that might come up during a stay. Thank you for your business.Kind regards, Florian Vogt Guest Services Supervisor

10/10 – Excellent

Manpreet

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First time I booked from Expedia and it was amazing..I really enjoyed my trip with family even the staff was really good.i would definitely recommend to everyone
Séjour de 1 nuit en mai 2024
Florian Vogt a répondu le 23 mai 2024
Hello Manpreet,Your time to leave us with your review is appreciated. We are delighted to read that you had an amazing stay with us and liked our staff. Thank you for your business and for making the Lobstick Lodge your place to stay in the town of Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 – Excellent

Davina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Florian Vogt a répondu le 15 mai 2024
Hello Davina,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 – Bien

Bernice

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We found the room very warm at night, and difficult to cool to a comfortable temperature
Séjour de 2 nuits en mai 2024
Florian Vogt a répondu le 10 mai 2024
Hello Bernice,We appreciate your time to leave us with your review. Our front desk team is always available to provide a fan for the room. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 – Excellent

Jon

Points forts : Propreté, service et personnel
Séjour de 3 nuits en mai 2024
Florian Vogt a répondu le 10 mai 2024
Hello Jon,We appreciate your time to leave us with your review. I am glad to read that you had an enjoyable stay with us. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

6/10 – Acceptable

Breanne

Voyage en famille, Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel
Only thing missing is a microwave in the room
Séjour de 2 nuits en avril 2024
Florian Vogt a répondu le 3 mai 2024
Hello Breanne,We appreciate your time to leave us with your review. Our Deluxe rooms are not equipped with a microwave, which is stated online. Your business is appreciated and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

6/10 – Acceptable

Barbara

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Our stay was fine, the rooms were clean and as expected, the pool area was nice. There was only cable tv, which I am not used to anymore with all the at home streaming services. The room was incredibly hot and we had to keep the windows open the whole time. At least there were two fans that helped. One small thing - the outlets are about 5 feet above the floor and the kettle cord would not reach when the kettle sat on table and there was no place else to set it safely... So that was very strange. The lady at the front desk was friendly and the price was right. There did not seem to be a sit down restaurant available as the website indicates however.
Séjour de 2 nuits en avril 2024
Florian Vogt a répondu le 3 mai 2024
Hello Barbara,We appreciate your time to leave us with your review. I am glad to read that you enjoyed the cleanliness, our pool area, and the value for price. Our neighboring sister’s property is equipped with a sit-down restaurant which is an option as well. Your business is appreciated. Kind regards,Florian VogtGuest Services Supervisor

8/10 – Bien

Jess

Points forts : Propreté, service et personnel
Séjour de 3 nuits en avril 2024
Florian Vogt a répondu le 26 avr. 2024
Hello Jess, We appreciate your time to leave us with your review. I am glad to read that you liked your stay with us. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 – Excellent

Katelyn

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super quiet, clean, nice outdoor hot tub. Staff was great, walkable to Main Street with restaurants or a super quick cab.
Séjour de 2 nuits en avril 2024
Florian Vogt a répondu le 24 avr. 2024
Hello Katelyn,Thank you for your recent visit to the Lobstick Lodge. I am glad to read that you enjoyed the quiet location, the cleanliness, the outdoor hot tub, and our amazing staff. Your business is appreciated and thank you for staying with us during your time in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

8/10 – Bien

Mary

Voyage de couple
Points forts : Propreté, service et personnel
The hot tub is advertised but not in use. It’s one of the reasons we booked. The lights in bedroom didn’t work. No bedside plug available
Séjour de 1 nuit en avril 2024
Florian Vogt a répondu le 24 avr. 2024
Hello Mary,We appreciate your time to leave us with your review. I am sorry about the issues you were experiencing in your room. Our front desk team in cooperation with our Maintenance is always available and happy to help with any issues that might arise during a stay. Our sister’s property is also equipped with a hot tub that can be used as well. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 – Excellent

Crystal

Séjour de 2 nuits en avril 2024
Florian Vogt a répondu le 15 mai 2024
Hello Crystal,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 – Bien

Marc

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Florian Vogt a répondu le 3 mai 2024
Hello Marc,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business. Kind regards,Florian Vogt Guest Services Supervisor

6/10 – Acceptable

Eric

Points forts : Service et personnel
Good low budget place to stay.
Séjour de 2 nuits en avril 2024
Florian Vogt a répondu le 24 avr. 2024
Hello Eric,We appreciate your time to leave us with your review and calling the hotel good value for money. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 – Bien

Jody

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Old hot tub outside and they use to have three outside now there’s only one the one inside isn’t working place is just getting old but still decently clean for the age
Séjour de 5 nuits en avril 2024
Florian Vogt a répondu le 24 avr. 2024
Hello Jody,Your time to leave us with your review is appreciated. We are glad to read that you enjoyed the hotel’s cleanliness. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 – Excellent

Mitchelle

Séjour de 1 nuit en avril 2024
Florian Vogt a répondu le 10 mai 2024
Hello Mitchelle,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

6/10 – Acceptable

Myazan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Florian Vogt a répondu le 19 avr. 2024
Hello Myazan,We appreciate your time to leave us with your review. I am sorry that your stay with us was not optimal.Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

8/10 – Bien

Kristof

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Just small things like heater didn’t work in the room. And stove in the kitchen, not all burners was functional properly. Not big deal but service department should do some maintenance.
Séjour de 2 nuits en avril 2024
Florian Vogt a répondu le 17 avr. 2024
Hello Kristof,Your time to leave us with your review is appreciated. I am sorry about the issues you were experiencing in your room. Our front office team in cooperation with our Maintenance is always available and happy to help with any issues that might come up during a stay. Your feedback is important to us. I will relay this to the appropriate department. Thank you for your business and we hope that you will give us another chance in the future. Kind regards,Florian Vogt Guest Services Supervisor

6/10 – Acceptable

Elizabeth

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
Front staff friendly No air conditioning would not recommend staying in the summer Stuff from previous visitors left under the beds Tv remote was found under the bed with no backing Pool was fun but small if multiple people are down there would be very crowded Indoor hot tub closed did not visit the outside hot tub Beds comfy Room was right beside the front desk and could hear all traffic in the lobby
Séjour de 1 nuit en avril 2024
Florian Vogt a répondu le 13 avr. 2024
Hello Elizabeth, We appreciate your time to leave us with your review. I am glad to read that you enjoyed the pool, your comfortable bed, and our amazing staff.We are terribly sorry about the cleanliness issues that you encountered in your room. Our front desk team is always available and happy to help regarding a room move based upon availability. Your feedback is appreciated, and I will forward this to the appropriate department. Thank you for your business and we hope that you will give us another chance the next time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

6/10 – Acceptable

Neil Ryann

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
All staff are very polite and helpfull, room is clean and cozy but Our tub @ room 258 is clogged! And all power outlet is too high for the kettle cord.
Séjour de 1 nuit en avril 2024
Florian Vogt a répondu le 14 avr. 2024
Hello Neil,Your time to leave us with your review is appreciated. I am delighted to read that you enjoyed your cozy room, the cleanliness, and our amazing staff. Our front desk team in cooperation with our Maintenance is always available and happy to help with any issues that might arise during a stay. Thank you for your business and for staying with us during your time Jasper.Kind regards,Florian Vogt Guest Services Supervisor